4.4 out of 5

"The Royal Sands is an excellent place for a relaxing vacation! I visited for a beach-lounging vacation with family during the first week of October 20 ... " More

By a verified traveler on Thu 23 Aug 2018

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Hotel Description

4-star beachfront resort near Delfines Beach

Beachfront retreat

Your stay at this Hotel Zone resort places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Luxury Avenue Shopping Mall and Marlin Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive resort features a full-service spa, a marina, and 3 restaurants. Bring the family and enjoy the free kid's club, children's pool, and arcade/game room. Enjoy the 2 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, comfy beds

The 340 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include balconies and 24-hour room service.

Double Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$234 per night

Suite, 2 Bedrooms, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Sands & Spa All Inclusive ratings based on 73 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Sands & Spa All Inclusive

Everyone (63) Couples (1) Family (8) Other (1)
5 out of 5
Have been a member for years. First time using all inclusive. Good experience

Posted by on Dec 2, 2018

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4 out of 5
The Royal Sands is a Great place for Beach, Pool & a Large Room, EZ access. 5 restaurants to choose from all inclusive. Great for families. a tip for Travelocity users - screen shot things like - oceanfront room; thankfully the royal sands came through because Travelocity did not and wanted me to pay $340 extra for an ocean front room; screen shoot what you buy because amenities don't print out on your receipt-

Posted by on Nov 20, 2018

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5 out of 5
Very Beautiful place to stay. Staff is unbelievable and the property is very well maintained. This was our 5 time staying at Royal Sands and we wouldn’t stay anywhere else.

Posted by , from Lawrence Ks on Nov 4, 2018

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4 out of 5
nice resort. All rooms have ocean view. They have 1bedroom and maybe 2 bedroom which have full kichen sepate bedroom and Kitchen/dining siting rm both have access to lg terris(balcony) w table chairs for 6 and 2 longe chairs. TV in both rooms sitting room has 2 Murphy beds. They also have hotal style rm w 2 bds and small balcony. Our deal came with AI meals drinks and even some off premise restaurants to choose from. It is a time share with lots of replete members. Staff knows most of time-share guests. Staff was awesome and personable

Posted by , from N. CA on Nov 2, 2018

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4 out of 5
The Royal Sands is an excellent place to stay for a couple looking for a nice relaxing vacation and not looking to visit Cancún for a big “party time” vacation. My wife and I had an excellent vacation. We upgraded our room are are very glad we spent the extra money. We ended up on the 8th floor with a room that was not ocean view but with a side view of the sea. The balcony offered great views of the resort and the sea. We are very pleased and happy! We have been to Cancun multiple times (15) and are now considering buying a timeshare at this resort. We had mainly stayed at the ME Cancun prior. They are now doing construction there so that is why we ventured out and booked this resort. Glad we did! Overall, great experience at this resort. Also, one reason we had a year of not going to Cancun is because we had heard about the crime and bootleg liquor at some resorts. I can say we did not experience any crime, and if you stay at nice resorts such as the Royal Sands, you should not have any issues. In my opinion, Cancun is still the best money for the vacation!

Posted by , from Illinois on Oct 30, 2018

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5 out of 5

Posted by on Oct 23, 2018

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3 out of 5
The resort is beautiful. Food was good. Most of the staff friendly and helpful. When we were dropped off at the front lobby, we were told to go to the garden lobby. No big deal. Then issues continue. We were aware of the hotel change on Saturday. They took us to our new room and it wasn’t even clean. It was disgusting. My husband had to call the front desk. Then we had problems with using our room key at the restaurant and bar. Problem was resolved but it was an inconvenience to have to go to the front desk. Then after coming back from a long day the next day, housekeeping was in our room and they looked at us crazy. They called the front desk but didn’t say anything to us. Moments later the front desk calls and says our check-out day was that day. No, It was not. Luckily, I printed all of the traveling documents and the paper said the check-out day was the next day. So again I had to go to the front desk to show my confirmation and get the issue resolved. We did enjoy our stay overall, we just wish things were run a bit more smoothly.

Posted by on Oct 2, 2018

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5 out of 5
We can't say enough great things about this hotel, it's staff and the food!! We had such a great time and thoroughly enjoyed our vacation. Wish we would have stayed longer actually. I especially want to mention Natalio in La Veranda. His service was excellent and we would request his section should we stay here again. This hotel would be great for families as well as couples. We had such a great time and we hope to make it back soon!

Posted by , from Glenwood Springs, Colorado on Oct 2, 2018

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5 out of 5
I need 5 more stars to rate this place. I can stay there and not leave to go anywhere. From the time I stepped out my transportation there.An excellent all-inclusive resort that is perfectly placed in the middle of the Cancun Hotel Zone. Service is friendly and excellent. The restaurants, cafes, and bars offer delicious food and drinks over various cuisines. The pools have a beautiful view of the beach. Finally the rooms were well appointed and staff was extremely courteous and helpful in all ways. Highly recommend!

Posted by , from Bulgaria on Oct 1, 2018

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2 out of 5

Posted by on Sep 27, 2018

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About the The Royal Sands & Spa All Inclusive

Location Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Tennis
  • Tennis lessons

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium food items
  • Premium or imported non-alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to offsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium food items not included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

The Royal Sands & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of The Royal Sands & Spa All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a swim-up bar. WiFi is free in public spaces. A children's pool, a fitness center, and spa services are also featured at the family-friendly The Royal Sands & Spa All Inclusive. Free self parking and valet parking are available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 3 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Bar on the beach
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.5 km / 11.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Royal Sands & Spa All Inclusive offers 340 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

La Veranda - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner.

Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves brunch and dinner.

Char Hut - This poolside café specializes in American cuisine and serves light fare only.

Sidelines Sports Bar - Onsite sports bar. Happy hour is offered.

The Royal Roast - This coffee shop serves light fare only.

24-hour room service is available.

Nearby Activities

A private beach, outdoor tennis courts, a marina, and a health club are featured at the resort. 2 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 25

Special check-in instructions:

Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sands
  • Royal Sands All Inclusive
  • Royal Sands All Inclusive Cancun
  • Royal Sands Cancun
  • Sands All Inclusive
  • The Royal Sands Spa All Inclusive

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.