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4.3 out of 5

"Helpers Not pushy like in other places. Many seating options. Food was pretty good. Safe area though we just went out once in a taxi. Front desk very ... " More

By a verified traveler on Sun 03 Dec 2023

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Hotel Description

4-star beachfront property near Delfines Beach

On the beach

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Iberostar Cancun Golf Course. Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall are also within half a mile (1 km).

All-inclusive

This traditional property features a full-service spa, a marina, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$311* Per night/room Apr 9 - Apr 10

Deluxe Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Sands Resort & Spa All Inclusive ratings based on 46 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Sands Resort & Spa All Inclusive

Everyone (19) Couples (11) Family (9)
1 out of 5
This property was average. I would not stay here again. Food was not good, it was hard or without flavor. Drinks were watered down. I got the all inclusive and was told several times that some items were not included in the all inclusive. Employees had terrible attitudes, only 1 employee was very polite and helpful, shout out to nacho who helped us book an activity and find our way around the hotel because front desk did not even do that.

Posted by on Feb 12, 2024

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5 out of 5

Posted by , from Morganville on Dec 29, 2023

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5 out of 5
Helpers Not pushy like in other places. Many seating options. Food was pretty good. Safe area though we just went out once in a taxi. Front desk very helpful. Overall great. Would come back to the same place.

Posted by on Dec 3, 2023

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5 out of 5
You can walk right out to the beach. Staff was very friendly.

Posted by on Nov 24, 2023

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4 out of 5
We love going to the Royal Sands, however did notice a BIG decline in the food and the service this year. Took up to an hour for drinks at poolside which was never the case before. Hopefully this is only a temporary issue due to the transition of new ownership and not a new standard.

Posted by on Oct 30, 2023

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5 out of 5

Posted by on Sep 14, 2023

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4 out of 5

Posted by on Aug 28, 2023

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5 out of 5
The Royal Sands is Awesomeness!!!!!!!!!!!!Let me just say this resort is wonderful. We checked in and checked out this resort with Octavio. He is so sweet very pleasant disposition. The vacation started off nice because of him. Next we received a room call from Erick T.R.his customer service is exemplary. I was just so happy to come in contact with him. He is wonderful person. He made a reservation for the Hacienda Sisal Restaurant for my husband's birthday. Jesus and Peter was wonderful and very accommodating.. My husband had a wonderful birthday dinner and singing surprise for his birthday. Well done everyone!!!! I'm so thankful. Outstanding job Erick helping us navigate the resort, getting on transportation making the most out of our vacation. Hector booked our Jungle excursion on the speedboat. That was what my husband always wanted to do and thanks for making it happen. If anyone is reading this review and trying to decide what resort I should go to, The Royal Sands is the ONE!! Its clean, the employees are nice their customer service is unforgettable. This is a family resort too. We most definitely want to bring our children back.

Posted by , from PHILADELPHIA on Aug 4, 2023

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5 out of 5
We loved this property as it gave great access to the beach and had two big pools which were never overcrowded. The staff was very friendly too. However, the staff were a little slow. They do not give you your check until you ask for it even when all plates and glasses are cleared. On the beach or at the pool, you had to get a servers attention to take a drink order instead of them coming to you. Otherwise it was awesome!

Posted by on Jun 30, 2023

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3 out of 5
Nice property with nice clean rooms! front desk lady at the check in could be a little nicer with a smile! I been to Cancun several times in different all inclusive resorts and I usually arrived early even though my room wont be ready until noon but they still offer me to have access to restaurants! well the lady at this one did not allow us to have food access until we get our room at noon unfortunately I talked to som1 else there and said that they gave food access before they got their room so that was disappointment for me!

Posted by , from college station on Jun 1, 2023

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About the The Royal Sands Resort & Spa All Inclusive

Location Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at The Royal Sands Resort & Spa All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included
  • Basic alcoholic beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Bicycling
  • Tennis
  • Tennis lessons

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to offsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to offsite nightclubs included
  • 24-hour room service
  • Buffet-style meals included
  • Basic alcoholic beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Tennis lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Royal Sands Resort & Spa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. WiFi is free in public spaces. This beach property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 4 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Breakfast available (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free extended parking

Room Amenities

The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. 43-inch flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free self-serve breakfast daily from 7:00 AM to 11:00 AM.

La Veranda - This poolside family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Char Hut - This poolside café specializes in American cuisine and serves light fare only. Open daily.

Sidelines Sports Bar - Onsite sports bar. Happy hour is offered. Open daily.

Sand Dollar - This seafood restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts, a marina, a health club, and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Paddleboard on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Royal Sands Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 4.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sands
  • Royal Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property Cancun
  • Royal Sands Cancun
  • Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.