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4.4 out of 5

"Not sure what to expect from hotel and staff before the visit but hoping for the best. Hotel and staff surpassed our expectations. Just wish all hotel ... " More

By a verified traveler on Fri 27 Jul 2018

Hotel Description

4-star beachfront resort near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera resort, you'll find Langosta Beach and Turtle Beach. Tortuga Beach and Caracol Beach are also within 3 miles (5 km).

Poolside dining

This smoke-free resort features 4 restaurants, 2 outdoor pools, and 2 outdoor tennis courts. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's club and a playground, and families will appreciate the onsite laundry facilities.

Soaking tubs, free WiFi

The 201 guestrooms have 2 bedrooms and offer free WiFi. Deep soaking bathtubs are included, along with well-equipped kitchens with refrigerators and stovetops.

Villa, 2 Bedrooms, Kitchen, Resort View - Up to 5 people - Room Only

Bed Count 1 King Bed Maximum Occupancy 5 Max
$159* Per night/room Oct 26 - Oct 27

Family Villa, 2 Bedrooms, Kitchen, Beachside - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 5 Max

Master Villa, 2 Bedrooms, Kitchen, Resort View - Up to 6 people - Room Only

Bed Count 1 King Bed Maximum Occupancy 6 Max

Villa, 2 Bedrooms, Kitchen, Beachside - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Kitchen, Beachside - Up to 5 people - Room Only

Bed Count 1 King Bed Maximum Occupancy 5 Max

Master Villa, 2 Bedrooms, Kitchen, Resort View - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Cancun All Suites Resort ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Cancun All Suites Resort

Everyone (21) Couples (1) Family (5)
4 out of 5
The staff was not very nice!! They didn't smile. Not even a good morning from them not all but most. Some were rude. Cleaning lady was really nice though. They need to work on their customer service skills for sure. Overall they were ok. Rooms very clean and spacious!! Concierge was very insisting about us attending a presentation!! She wanted us to tell her where we were going and why we wouldn't go to her presentation (rude).

Posted by , from Denton on Aug 18, 2019

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2 out of 5

Posted by on Aug 12, 2019

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5 out of 5

Posted by on Aug 10, 2019

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4 out of 5
Our reservation was for a villa with two bedrooms and two bathrooms but the one we were given had only one bathroom. Besides that everything was good

Posted by on May 23, 2019

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5 out of 5

Posted by on Feb 18, 2019

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2 out of 5
There was a dance party until 2 am, no sleep. Also felt like something may have been put into my drink, did not feel right out for a few hours.

Posted by on Oct 13, 2018

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5 out of 5
Excellent overall The Hotel is just perfect We will go again

Posted by , from Miami on Sep 26, 2018

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5 out of 5
Great location, fantastic staff. A bit short on ice and a/c was a bit noisy but otherwise A+

Posted by , from Miami on Sep 25, 2018

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5 out of 5

Best overall experience

Not sure what to expect from hotel and staff before the visit but hoping for the best. Hotel and staff surpassed our expectations. Just wish all hotels would use this hotel as a model. Everyone worked very hard to assure a fenomenal experience

Posted by on Jul 27, 2018

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5 out of 5
What a perfect set up for us! Though it has the all inclusive option, we like to prepare our own food so the kitchen is perfect! We will be back for sure!

Posted by on Jul 5, 2018

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About the The Royal Cancun All Suites Resort

Location Kukulcan Boulevard Km 4.5 Hotel Zone, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at The Royal Cancun All Suites Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service

Kids' club

  • Supervised activities for children between 4 and 12 years old

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • All food and beverages included

Property Features

Some rates at The Royal Cancun All Suites Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to The Royal Cancun All Suites Resort for summer fun including 2 outdoor swimming pools, outdoor tennis courts, and tennis lessons. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a fitness center, a garden, and a terrace. Free self parking is available. This 4-star Cancun resort is smoke free.

  • 201 guestrooms or units
  • 4 levels
  • 15 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Built in 1976
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 2
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22.1 km / 13.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Royal Cancun All Suites Resort offers 201 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Living room
  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Food & Drink

La Palapa Restaurant - This beachfront family restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner.

The Italian Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Trattoria Sport Bar - This sports bar overlooks the garden and specializes in American cuisine. Open daily.

Snack Bar Poolside - This poolside restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 25

Special check-in instructions:

Please note that guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Please note: For European Plan reservations, maid service is provided every day except on Sundays and legal Mexican holidays. For All Inclusive reservations, daily maid service is provided.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Housekeeping service is provided every day except Sunday and holidays.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500.00 per stay
  • A tax is imposed by the city: USD 1.30 per accommodation, per night
  • Sanitation services: USD 1.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Royal Cancun Hotel Cancun
  • Royal All Suites Resort
  • Royal Cancun All Suites
  • Royal Cancun All Suites Resort
  • The Royal Cancun an All Suites Resort
  • The Royal Cancun All Suites Resort
  • The Royal Cancun All Suites
  • The Royal Cancun All Suites Resort Resort
  • The Royal Cancun All Suites Resort Cancun
  • The Royal Cancun All Suites Resort Resort Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
url importing https://www.travelocity.com/Cancun-Hotels-The-Royal-Cancun-All-Suites-Resort.h1159480-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.