4.4 out of 5

"Our recent stay at the Royal Cancun resort was very relaxing. The resort accommodations were superb! We had a 2 bedroom villa which had plenty or ro ... " More

By a verified traveler on Sat 27 May 2017

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Hotel Description

A family-friendly stay in Cancun awaits you at The Royal Cancun All Suites Resort. Within just a 10-minute stroll, you'll find Langosta Beach and Escenica Tower. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools, and 4 bars/lounges.

You can enjoy LCD TVs with cable channels, and all 201 rooms feature free WiFi, balconies, and sofa beds. Kitchens come equipped with refrigerators, microwaves, and stovetops, and 24-hour room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and free toiletries. Living rooms, dining areas, and DVD players are also available.

A day of pampering can include massages, facials, and mani/pedis. The family restaurant, La Palapa Restaurant, serves American cuisine and is open for breakfast, brunch, lunch, and dinner. Trattoria Sport Bar is the resort's own sports bar. Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and fitness center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and free supervised kids' activities. There's also free self parking, along with the convenience of a free area shuttle.

Attractions within a 30-minute drive of this 4-star Avenida Kukulkan resort include La Isla Shopping Mall and El Rey Ruins.

Villa, 2 Bedrooms, Kitchen, Resort View - Room Only

Bed Count 1 King Bed Maximum Occupancy 5 Max
$248 per night

Villa, 2 Bedrooms, Kitchen, Resort View - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Kitchen, Beachside - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Master Villa, 2 Bedrooms, Kitchen, Resort View - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Villa, 2 Bedrooms, Kitchen, Resort View - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Villa, 2 Bedrooms, Kitchen, Beachside - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Royal Cancun All Suites Resort ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Food poisoning

The food at the palapa restaurant was not good. The food tasted weird, seems like everything I tried tasted the same. Maybe they cook everything in the same pots and pans and don't wash their pans after they cook different food in it. The first day we ate at the palapa restaurant I wasnt able to finish my food because it was disgusting . I spent the rest of the day with stomach pains and throwing up. We came on a family trip it was a total of 10 of us we all stayed at this hotel and 6 people in our family got food poisoning. This hotel was great, the staff and service was great and we had a wonderful time. The only bad thing I have to say about the hotel was the food at the palapa restaurant Was horrible and made us sick.

Posted by , from california on Jun 15, 2017

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5 out of 5

The Royal Cancun resort....perfect, little getaway

Pros: Location, food, size of property (not too big), quietness.
Cons: Restrict rolling of wheeled carts by doors to rooms before 8am.
Location: Perfect location in the hotel zone. Close to shopping, and other nearby attractions.
Our recent stay at the Royal Cancun resort was very relaxing. The resort accommodations were superb! We had a 2 bedroom villa which had plenty or room for us. We were on the first floor and had a walk out patio which faced one of the pools and also had an ocean view. We felt like we were in our own 2 bedroom apartment. We had the all-inclusive plan and the food was delicious everywhere we ate including the sister resort and drinks were plentiful (both alcoholic and non alcoholic). Room service was also quick and delicious. There were many bars throughout the property and there was waiter service on the beach to get food/drinks. The property was very quiet, no loud party groups, and it was just big enough to comfortably walk to the various places onsite. The beach had smooth white sand and the water was calm and crystal blue...beautiful. There were plenty of non motorized water sports available. The fitness center was centrally located and had up to date equipment and a great view of the ocean from the treadmills. The Wifi was excellent both in the room and onsite by the pool and on the beach. We enjoyed our stay here with our two 20 year old daughters. We certainly plan to go back and stay here.

Posted by , from Texas on May 27, 2017

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5 out of 5

Perfect for families

During spring break season Cancun can be a tricky place to visit, but this resort is quiet and family oriented. Staff is very friendly and you can also visit all of the other Royal resorts in the area at no cost.

Posted by , from michigan on Apr 9, 2017

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4 out of 5

Good smaller hotel for families

Pros: Chips & Guacamole, pools not very crowded.
Cons: Needs a Jacuzzi; do a better job of keeping food warm at buffet; more frequent shuttle times; offer a shuttle to and from the airport.
Location: Closer than most hotels to the airport. Not much shopping, restaurants, or night life within walking distance. Have to take taxis, buses, shuttles.
Great chips & Guacamole @ the LaPalapa restaurant. Older and smaller property, but clean and easy to navigate. No spring break parties, so good for families. Staff were not very informative with instructions about what was included with all inclusive package or where to go so be prepared to ask or figure it out on your own. Although a free shuttle is offered to the other Royal Resort properties it has very limited travel times which are not always conducive.

Posted by , from Northern Illinois on Mar 24, 2017

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5 out of 5

The best!

Would come back again and again! The room was great staff wonderful and a great location on the hotel strip.

Posted by , from Ohio on Dec 17, 2015

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Comment from Hotel Management

Dec 22, 2015 by Sandra R.

Dear Tracy, Thank you for writing about your recent stay with us. We're glad to know you liked our spacious rooms, our staff's cordiality and the privileged location in the Mexican Caribbean. Looking forward to host you again very soon! Warm Regards,

5 out of 5

Nice Hotel Family oriented

Excellent service since our arrival to our departure. The villa was very spacious and clean with a great view. It is for families the water on the beach were clear and no waves. If I go back I'll stay here again.

Posted by , from El Monte CA. on Aug 25, 2015

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5 out of 5

I was very happy and blessed, clean & friendly

I took a vacation with my whole family and we did love it! I had my 4 children my great husband plus i had my dad and sister in another villa.Nice friendly staff. They all wanted to help, like my sister needed to change a room and they where there to help us do so but she kept the original room, because my father liked very much in front of the beach ground floor.Clean nice beautiful landscape. Tropical blessed vacation. Thank you

Posted by , from New Jersey on Aug 17, 2015

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2 out of 5

It's a time share hotel

Pros: cleanliness of the room and facility
Cons: More food, tropical fruits and salad bar. Eliminate the room card key policy, entertainment on site at night, bills and receipts in English
Take a long time to check in,after checking in on Friday only to be told that we have to change room the very next day !!!. Room is clean and spacious but the bath room is so small. Dining option is so limited only one Italian restaurant and one buffet, for an all inclusive, food is about the same everyday,boring, limited selection and quantity not as abundant to other resort like Riu Palace. Every time you eat they'll ask for your room card key even you have a wrist band, in the buffet restaurant birds are free to fly in and pick their food on the salad and fruit bar, steak will cost you $7.1 US. No onsite entertainment whatsoever. Service staff is so so, after eating one day a different room card was returned and I could not open my room. My friend forgot his cell phone on the restaurant table and couldn't find it back, after tracking it, it was somewhere downtown Cancun. Well truth to be told it's a hotel but not a resort you might expect for an all inclusive. Would not recommend for those seeking the amenities of a world class all inclusive resort. Also all the bills and receipts are in Spanish !!!!

Posted by , from San Jose CA on May 12, 2015

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Comment from Hotel Management

May 23, 2015 by Cristobal Galindo.

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction rates and we regret not achieving this goal with you and your family. Our resort is a mixed use resort and does lend itself to a few challenges. Room card is a way of control consumptions used by Food and beverage department. We're currently working on options for such requirement and we'll find a solution soon. We haven't find any report of lost object in our records. We cannot start an investigation without such report. We are aware that there are several resorts in the surroundings with non stop partying but this is not our kind. The Royal Cancun is a resort focused on families and rest quality. We're sorry to learn we didn't meet your expectations. Bills and receipts are printed in spanish since is the most widely distributed language of all the official languages in Mexico. We can assure you that most if not everyone of the bills and receipts you get in Mexico will be written in spanish. Your comments have been shared with Guest Services Manager who will take all the actions required to improve our service wherever it is possible for us to do so. Warm Regards.

4 out of 5

Relaxing family getaway

Pros: The staff is helpful and friendly and the location is nice too. Every room is a villa so you can really spread out.
Cons: More selections for the buffet ...it was more or less the same every day for breakfast and lunch.
Location: Close to the water taxi and pier for the water taxi.
This is a great resort for families and couples that need some R&R in a beautiful atmosphere. If you're looking for late night shenanigans ...this isn't your place. The staff is awesome and the location of this hotel is great. It's not huge so you'll never fight for a lounge chair or have to wait for a table in the restaurant. Go with the all-inclusive package, it's a great deal.

Posted by , from New England on May 5, 2015

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Comment from Hotel Management

May 6, 2015 by Cristobal Galindo.

Dear Guest, Thank you for taking time to post about our resort. We are pleased to learn you enjoyed your stay with us. As you mention: our resort is a resort with a strong focus on resting quality and we're sure that other fellow travelers will find your review useful when making a decision for their upcoming vacation. We hope to be able to welcoming you again soon during your next Caribbean Vacation. Warm Regards

5 out of 5

Wonderful family resort

This is a wonderful resort for families, especially with young children. The resort is easy to navigate, incredibly well kept, and the staff is so friendly. The staff could not have worked harder, and they always had a smile. By the second day, they knew our names and our orders. The food was excellent and the drinks were top shelf. I cannot say enough good things about this resort. It's hard to choose a resort based upon reviews because opinions vary, but I am so glad we decided to book this resort. I would recommend it to anyone. The only minor complaint I have is that the ac unit in the room was very loud. Not a huge deal, but if anything needs to be improved, thay would be my suggestion.

Posted by , from Cleveland, Ohio on Mar 24, 2015

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About the The Royal Cancun All Suites Resort

Location Kukulcan Boulevard Km 4.5 Hotel Zone, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at The Royal Cancun All Suites Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Kids' club

  • Supervised activities for children between 4 and 12 years old

Property Features

Some rates at The Royal Cancun All Suites Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to The Royal Cancun All Suites Resort for summer fun including 2 outdoor swimming pools, a children's club, and outdoor tennis courts. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a fitness center, a garden, and a terrace. Free self parking is available.

  • 201 guestrooms or units
  • 4 levels
  • 15 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Built in 1976
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Supervised childcare/activities (free)
  • Separate living room
  • Outdoor tennis courts - 2
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22.1 km / 13.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Royal Cancun All Suites Resort offers 201 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Accommodations have separate living rooms and are furnished with double sofa beds. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Renovation of all guestrooms was completed in August 2013.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Living room
  • Pillowtop beds
  • Deep soaking tub
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Palapa Restaurant - This beachfront family restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

The Italian Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Trattoria Sport Bar - This sports bar overlooks the garden and specializes in American cuisine. Open daily.

Snack Bar Poolside - This poolside restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 25

Special check-in instructions:

Please note that guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Please note: For European Plan reservations, maid service is provided every day except on Sundays and legal Mexican holidays. For All Inclusive reservations, daily maid service is provided.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Housekeeping service is provided every day except Sunday and holidays.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal All Suites
  • Royal All Suites Resort
  • Royal Cancun All Suites
  • Royal Cancun All Suites Resort
  • The Royal Cancun an All Suites Resort
  • The Royal Cancun All Suites Resort

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

All Inclusive Plan

Book a stay in an "All Inclusive" rate category and receive the following:

  • Meals and beverages 24 hours a day
  • Unlimited house-brand alcoholic and non-alcoholic drinks
  • 24-hour room service
  • Daily housekeeping service
  • Children under 12 years old stay free when sharing a room with their parents and using existing bedding
  • Free access to the gym and fitness center
  • Access to dining, activities, and entertainment onsite and at partner resorts The Royal Sands® in Cancun and The

    Royal Haciendas® in Playa del Carmen

Must book a "All Inclusive" rate category to receive benefits. Valid anytime, subject to availability. No refunds for any unused portion of offer. Promotional blackout periods may apply. Taxes and gratuity included.

Other restrictions may apply.