4.7 out of 5

"The Preferred package was well worth a little extra money. The room was spacious & elegant with a fantastic balcony. The service was better than we ... " More

By a verified traveler on Thu 11 May 2017

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Hotel Description

A luxury stay in Cancun awaits you at Secrets The Vine Cancun All Inclusive. You'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.6 km (2.2 mi) from Delfines Beach. Highlights at this all-inclusive resort include 7 restaurants, 4 outdoor swimming pools, and a full-service spa.

All 497 individually decorated rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide free refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. IPod docks, coffee/tea makers, and free bottled water are also available.

A day of pampering at Spa By Pevonia can include beachside massages, aromatherapy, and hydrotherapy along with access to the sauna and spa tub. The restaurant, Market Cafe, serves Mexican cuisine and is open for breakfast, lunch, and dinner. With 3 poolside bars and 7 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the onsite marina and nightclub. 17,000 square feet (2 square meters) of event facilities include 7 meeting rooms, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a fitness center, and a sauna. Each morning free buffet breakfast is offered between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Avenida Kukulkan resort, you'll be 3.8 km (2.3 mi) from El Rey Ruins.

Deluxe Ocean View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$363 per night

Deluxe ocean view king

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Secrets The Vine Cancun All Inclusive ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Fantastic Trip

Pros: Great service, especially by the floor & beach butlers.
Cons: We were not aware that the restaurant we wanted to visit most would be reserved for private parties 3 of the 5 nights we were there. Disappointing.
Location: Great beach and lagoon views, nice beach.
The Preferred package was well worth a little extra money. The room was spacious & elegant with a fantastic balcony. The service was better than we could have ever expected. The restaurants, when open (not reserved for private parties, which was often) served good food. The pool and beach service was very good, we never had trouble getting anything we needed. Overall we enjoyed our stay and consider this to be a top choice to revisit.

Posted by , from US on May 11, 2017

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Comment from Hotel Management

May 29, 2017 by Social Media Coordinator & Econcierge

We apologize for any shortcomings in our end. The areas you have raised are under close revision with the Department Heads. We’ve taken your comments really serious and we will ensure that situations like these will not happen in the future.

3 out of 5

Hotel has lost some its luster-not for wine lovers

Pros: nice beach, the variety of restaurant options, good gym
Cons: The wine selection could definitely be improved - and should be, if the branding of the hotel continues to be associated with wine.
Location: nice beach - not much around, but that's ok since the hotel has most amenities available on property
I've stayed at the Vine three times now - the first two times probably 2-3yrs ago. Over time, the hotel has definitely aged and lost a bit of its luster. My first stays were amazing, the property was fairly new at that time. This stay, the hotel is a little weathered, the food definitely has gone down a bit in quality and quantity of available options [e.g., the standing buffet restaurant options were fewer and the freshness and quality has decreased significantly]. Also, although the theme is 'wine-centric', this hotel is definitely not for wine drinkers -- the complimentary wine selection is dismal [this has not changed since my first stays]. I advise anyone visiting, stay away from the 'supermarket' wine selection - stick to mixed drinks. I would advise the Hotel to offer a supplementary wine program - where perhaps, guests could pay some amount to have access to a separate wine list (developed by an experienced sommelier) from which they could order for the length of their stay - you could also put a limit on this list (for cost control), for example limit to 4 glasses or 1 bottle per day.

Posted by , from New York, NY on Mar 30, 2017

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5 out of 5

All inclusive vacation get away

Pros: Clean, service was amazing, and food was wonderful!
Cons: Nothing
Location: We walked to markets, stores, but mainly stayed at the resort...it had everything we wanted!
Absolutely amazing from start to finish! We loved the resort, the food, the service, and the workers. Everything was perfect!

Posted by on Mar 18, 2017

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5 out of 5

Need to relax?! This is your place!

Exquisite facility. Perfectly attentive staff. Couldn't ask for more. Loved it!!!

Posted by on Dec 24, 2016

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5 out of 5

Greatest trip of my life

Fantastic facilities, staff, food, wine, beach, nightlife, restaurant choices..... This place is as close to perfect as it gets. Just go...end of story.

Posted by , from New York, NY on Jan 4, 2016

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Comment from Hotel Management

Apr 9, 2016 by Marhu Barreto Social Media Coordinator

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

5 out of 5

Secrets The Vine Cancun

Pros: Every last detail.
Cons: Not one thing.
Location: Not far from the airport. We only left the resort once to do some shopping. Excursions are plentiful, we just chose to hang out by the beach and relax
AMAZING!! All aspects. Nothing negative at all!! Staff was super attentive, friendly, accommodating, welcoming. Super clean facilities, down to the beaches and shore. Food was excellent and diverse. The water was like jumping into Bradley Cooper's eyes, insanely blue and clear. A must for anyone seeking a true romantic and carefree vacation.

Posted by , from arkansas on Oct 10, 2015

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Comment from Hotel Management

Apr 9, 2016 by Marhu Barreto Social Media Coordinator

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

4 out of 5

Decent hotel with beautiful view of ocean from hon

Pros: The food was excellent.
Cons: Having entertainment geared towards multiple age groups. Music by the pools - but not loud head banging music.
Location: Plenty of shopping and excursions. We went to the island for a day and had a good time.
Lights in the room were very hard to operate. Wouldn't turn off, etc. There was not any night life geared towards individuals in our age group - 50+. The Wi-Fi was never available in our room. The majority of the TV channels were in Spanish. The beer was not very cold any where in the resort.

Posted by on Oct 5, 2015

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Comment from Hotel Management

Apr 9, 2016 by Marhu Barreto Social Media Coordinator

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

5 out of 5

Excellent resort and staff

This was my third time to Quintana Roo, so we decided not to do quite as many day trips, making the all inclusive resort a good option. The Vine is an excellent all inclusive resort. The staff is exceptional. We stayed in a preferred club deluxe ocean view room and the views and extra perks seemed worth the upgrade, though we came during their low season. I have to say it again, the staff was exceptional.

Posted by on Sep 25, 2015

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Comment from Hotel Management

Apr 9, 2016 by Marhu Barreto Social Media Coordinator

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5 out of 5

Secrets The Vine Cancun

Pros: The beach was great. White sand, blue water, very clean
Cons: Breakfast food selection was not up to par with other Secrets
Location: We didn't leave the hotel because it has everything you need to have fun or relax. This hotel's location is great because it is close to the airport
It was our second time staying in The Vine - nice hotel, very compact and has lots of stuff to do.

Posted by , from Houston, TX on Sep 22, 2015

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Comment from Hotel Management

Apr 9, 2016 by Marhu Barreto Social Media Coordinator

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5 out of 5
This is the first trip that my husband and I have ever taken like this. The treatment at the hotel was outstanding. We had the best time. There was some really outstanding people there that made us feel like royalty. I can't wait to come back!!

Posted by on Jul 3, 2015

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Comment from Hotel Management

Apr 9, 2016 by Marhu Barreto Social Media Coordinator

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

About the Secrets The Vine Cancun All Inclusive

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Secrets The Vine Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Secrets The Vine Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun resort is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 2 coffee shops
  • 7 conference rooms
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.7 km / 11 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun All Inclusive offers 497 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available
  • 24-hour check-in
  • Minimum guest age is
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 920 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Vine
  • Cancun Vine Secrets
  • Secrets Cancun
  • Secrets Cancun All Inclusive
  • Secrets Cancun Vine
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets
  • Vine Secrets
  • Secrets Vine

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

USD200 Resort Coupons Promotion

Book a stay in any room category, for travel anytime, and receive 200 USD resort coupons to be applied as follows:

  • USD100 in coupons toward spa treatments
  • USD60 in coupons toward 1 romantic dinner per stay
  • USD40 in coupons towards wine by the bottle at any on-site restaurant
  • Book a stay in a Preferred Junior Suite Ocean View category (or higher) and receive 400 USD resort coupons

Details available at check-in. Coupons must be presented at the time of requesting the service. Resort coupons cannot be applied toward beauty salon services, spa product purchases, telephone charges, dolphin experiences, gift shop or boutique purchases, internet service, marina services, dive shop, medical services, car rentals, and travel agency services. Spa coupons not valid for 25-minute massages, beauty salon services, and spa products purchased at the Spa Boutique. Dinner coupons not valid for bottled wine.

No refunds for any unused portion of offer. Resort coupons do not hold cash or commercial value; not refundable and non-transferable. Coupons not applicable for tips, taxes, private functions and/or special events. Coupons valid during the original stay and cannot be deducted upon check out. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Offer subject to availability and can be modified or closed out at anytime. Blackout dates may apply. Other restrictions may apply.

Complimentary Golf Daily
Book a stay and receive complimentary green fees for 1 round of golf per person/day at Playa Mujeres Golf Course.
Details at check-in. Tee times may require reservations. Restrictions may apply.

Secrets Eternity Honeymoon Offer
Book a 7-night minimum stay in a Preferred Junior Suite Ocean View category (or higher) and honeymooning couples receive the following complimentary amenities:

  • Sparkling wine on arrival
  • Fresh flowers and fruit platter in room or suite upon arrival
  • Romantic breakfast in bed with mimosas (reservation with concierge required)
  • 25-minute Tension Release Massage for 2 in the couple's massage suite
  • Choice of a 25-minute European Facial or a 25-minute Salt Glow Scrub body treatment for 2
  • Private beachfront dinner for 2 with a bottle of domestic wine (once per stay)
  • Special nightly turndown service
  • Complimentary first anniversary nights (details at the resort)
Must request the Honeymoon Package during booking to receive benefits, or by calling the resort directly after booking via this Web site; contact information is provided on the booking confirmation email. Offer is subject to availability. Other restrictions may apply.

Secrets Vow Renewal Offer
Book a 5-night minimum stay in a Preferred Junior Suite Ocean View category (or higher) and couples celebrating their wedding anniversary receive the following complimentary amenities:

  • Service of a dedicated on-site wedding coordinator
  • Renewal of vows ceremony
  • Corsage and boutonniere
  • Sparkling wine toast for 2
  • Certificate of renewed vows
  • Special dining arrangements for 2 the evening of the ceremony
  • Special turndown service
Guests must request the anniversary package during booking to receive benefits, or by calling the resort directly after booking via this Web site; contact information is provided on the booking confirmation email. Guests must contact the on-site wedding coordinator at least 30 days in advance to confirm date availability. Offer is subject to availability. Other restrictions may apply.

Newlywed and Anniversary Offer
Couples celebrating their wedding or anniversary receive the following:

  • Welcome letter
  • Fresh fruit and a bottle of sparkling wine
  • Special turndown service
  • Romantic breakfast in bed with mimosas (reservation with concierge required)
  • 15% discount on all spa treatments
Guests must request newlywed or anniversary package at time of booking to receive benefits, or by contacting the resort directly after booking; contact information is provided on the booking confirmation email. Couple will be required to present a copy of wedding invitation or marriage certificate at time of check-in. Offer is subject to change without notice and is only applicable to couples staying within 3 months of their wedding, or during the time of their anniversary date. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Other restrictions may apply.

Unlimited Connectivity Offer
On-property guests of Secrets The Vine Cancun All Inclusive can download the complimentary Unlimited Connectivity app to their smartphones or tablet devices during their stay and enjoy the following:

  • Complimentary local and international calls using the resort's wireless Internet connection without incurring cell phone roaming charges with the app-to-app call feature
  • Contact resort staff directly, book spa appointments, reserve excursions, and access information about dining, resort activities, and local attractions
  • Send and receive calls throughout the resort as if they were in their room
Full details at check-in. Restrictions may apply.