4.5 out of 5

"Wonderful experience! We had a blast!!! Excellent customer service everyone was very nice over there... " More

By a verified traveler on Wed 01 Aug 2018

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Deluxe Ocean View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$465 per night

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets The Vine Cancun All Inclusive

Everyone (25) Couples (8)
2 out of 5
After reading so many positive reviews, we were excited to stay at Secrets the Vine. We had ridiculously awful room service experience (3 days out of 4 breakfasts were a total fail - not showing up at all). Meals at the properties restaurants were much less impressive than we expected - it was as though they tried so hard to provide a high end dining experience that they completely missed it. Even our final night at their steak restaurant was a disappointment with more gristle than steak in our ribeyes. Our recommendation would be to pass on this property. We certainly won't return.

Posted by , from Texas on Nov 7, 2018

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Comment from Hotel Management

Nov 9, 2018 by Social Media Coordinator

Dear TexasJoe, Thank you for taking the time to share your views following your stay in our resort. We regret to know that we did not meet your expectations. Our guest feedback is very important to us in our commitment to provide memorable experiences, we will consciously revise your remarks with the concern departments. We are working on a daily basis to enhance our service an product and hope to have the opportunity to be your hosts again on a future occasion. Best Regards, Lina Arzuffi Social Media Coordinator

4 out of 5
The staff was excellent, the food was not up to what I expected, the room type for the price was so so. I expected a better quality since I was a member.

Posted by on Oct 15, 2018

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Comment from Hotel Management

Oct 17, 2018 by Social Media Coordinator

Dear Seprena, We would like to thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as these allow us to improve our service levels and product. We truly regret hearing that our evening dining options have not met your expectations; we encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them the best memories and experiences of their holidays with us. Therefore we appreciate your kind remarks and be certain that your comments will not be overlooked. Again, thank you for sharing your experience and thank you also for your patronage of Secrets The Vine Cancun. Our team looks forward to having you back in a not too distant future. Best Regards, Lina Arzuffi Social Media Coordinator

2 out of 5
There was an interesting odor, like sewage smell that came from the bathroom stall and in certain areas of the hotel. The food was mediocre at best.

Posted by on Aug 10, 2018

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Comment from Hotel Management

Aug 10, 2018 by Social Media Coordinator

Thank you for sharing your feedback with us. Your comments are very valuable for us, as this allow us to improve our product. We have taken your comments very seriously and please know that the necessary measures will be taken to prevent recurrences in the future. We hope to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

5 out of 5
Wonderful experience! We had a blast!!! Excellent customer service everyone was very nice over there...

Posted by , from Atlanta on Aug 1, 2018

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Comment from Hotel Management

Aug 2, 2018 by Social Media Coordinator

Dear Steven, We would like to thank you for the time invested in writing such an enthusiastic note about your stay at Secrets The Vine Cancun. It was a real pleasure being your hosts and we are thrilled to know that you were highly satisfied with our service. Your kind words will serve as motivation for our team to continue working with passion to ensure each our valued guest have the best experience. We sincerely hope to have the honour be welcoming you back in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5
Hotel is gorgeous! Right on the beach and everything you need in one place if you want to stay put. Preferred club sales team is extremely pushy. 90 minute presentation took 3 hours and 5 different sales/managers/quality control people to go through after saying “no” a dozen times or more. Only part of our trip we didn’t enjoy. Isla Mujeres via catamaran was awesome, shows were entertaining as well. Learned some Spanish while we were there. Room was fantastic and well maintained. Pro tip: pick one or two poolside wait staff and tip them $10US at the beginning each day you plan to spend hours at the pool or beach, your glass won’t run empty.

Posted by , from Plano, TX on Jul 7, 2018

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Comment from Hotel Management

Jul 13, 2018 by Social Media Coordinator

Dear Jerry, Thank you for taking the time to share your experience during your recent stay at our resort. We are glad to read that you enjoyed our modern facilities and will share your feedback with the Vacation Club management team, to work on the opportunity areas. It will be a pleasure having the honour of welcoming you back home in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5
We stayed in the honeymoon suite ocean front. The view was AMAZING! The staff was wonderful, made us feel so welcomed and took great care for us. Fell in love with the hotel it’s got such elegance throughout. We plan on going back next year. Would definitely recommend if you are looking to be pampered with greatness and elegance

Posted by , from Simi Valley, CA on Jul 1, 2018

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Comment from Hotel Management

Jul 2, 2018 by Social Media Coordinator

Dear Sandra, Thank you for choosing the hospitality of Secrets The Vine Cancun. We are delighted to read that your stay with us was a wonderful one while you were impressed with the breathtaking views from our suites and the warm and attentive service from our staff. We strive to deliver our valued guest memorable experiences and will share your gracious comments with our team as motivation to keep up our work. I will be a pleasure to having the honour of welcoming you back home in the not so distant future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5

Best vacation ever

We felt like royalty from the moment we arrived. The food was wonderful at EVERY restaurant. The service was even better. Our butter Jorge made the trip extra special. He ensured our every need was met. Raquel in entertainment is the life of the party. We had so much fun with her on the beach and at karaoke. The spa was heavenly. We did a couples massage that I will never forget! We had the best weather all week. I can’t wait to go back next year!

Posted by , from Philadelphia, PA on Jul 1, 2018

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Comment from Hotel Management

Jul 4, 2018 by Social Media Coordinator

Dear Harris, Thank you for taking the time to share such enthusiastic review about your stay at Secrets The Vine Cancun. it was a pleasure being your host on your recent getaway to our destination. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work. We sincerely hope we can have the honor of being your hosts in not too distant future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5

I am coming back!!

This was my first time and I am already planning a trip at the end of the year for my birthday! This place is amazing and everyone is GREAT!

Posted by on Jun 30, 2018

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Comment from Hotel Management

Jul 3, 2018 by Social Media Coordinator

We would like to thank you for choosing Secrets The Vine Cancun as you host on your birthday getaway to the Mexican Caribbean. We are overjoyed to know that your experience was a wonderful one, we will share your kind words with our team, who takes much pride in providing our guests memorable experiences. I will certainly be a pleasure having you back with us in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

3 out of 5

Good hotel

Pros: location, short trip from the airport 15 minutes
Cons: Roaches in Japanese restaurant, but hey there is a lot of food, just should not see 5 running around the seats...that says you need to spray!!!
Location: can take the bus easily, just make sure you bring pesos with you to the resort for a better exchange rate. Local bus very easy to get around.
So I have mixed reviews about the hotel. I loved the location, I took the local bus several times during my stay. I did not get harassed to purchase the timeshare portion, I just politely told them upon checking in I was not interested. The food was ok, you really had to order off the menu to get fresh hot items at the restaurants. I felt the hotel lacked a lot of quiet spaces. The beach and chairs were pretty much full. If you want a more relaxing time with plenty of space I recommend a resort in the mayan Riviera like Excellence hotel!. The drinks they have top shelf just ask for it, even though you cannot see it. There is no need for the preferred club prices, just ask for greygoose, don Julio etc. The entertainment was nice, wished they had more room for entertainment places on the resort. Go to the bamboo spa, like 15 minutes across from RIU catch R1 or R2 bus (come every 3-5 minutes) wonderful massage and facial less than 80 bucks total!!! mani and pedi 20 bucks total. when you get on the bus tell the bus driver to drop you at the RIU hotel that is where congos is, restaurants, calm beach, bamboo spa. Overall 3.5

Posted by , from washington, DC on Jun 26, 2018

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Comment from Hotel Management

Jun 26, 2018 by Social Media Coordinator

Dear Eamber, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, please be certain that all your feedback has reached our Management and we have taken the proper measures to prevent reoccurrences like this in the future. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of being your hosts one more time in the future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5

Secrets The Vine, Cancun. was divine

The staff all had smiles on their face was happy to help you with anything and everything. Entertainment staff was wonderful. The food was great the cleanliness of the resort was pristine. ⭐️⭐️⭐️⭐️⭐️

Posted by , from Plano ,Texas on Jun 17, 2018

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Comment from Hotel Management

Jun 20, 2018 by Social Media Coordinator

Dear Ricardo, Thank you so much for taking the time to share your experience at Secrets The Vine Cancun! We are very happy to know your stay with us was wonderful! We look forward to hosting your next getaway in the near future. Best regards, Lina Arzuffi Social Media Coordinator

About the Secrets The Vine Cancun All Inclusive

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets The Vine Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Secrets The Vine Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun resort is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 2 coffee shops
  • 7 conference rooms
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Nightclub
  • Bar on the beach
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.7 km / 11 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun All Inclusive offers 497 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility