4.5 out of 5

"Wonderful experience! We had a blast!!! Excellent customer service everyone was very nice over there... " More

By a verified traveler on Wed 01 Aug 2018

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Hotel Description

5-star adults-only property near Aquaworld, connected to a shopping center

Beachside getaway

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of La Isla Shopping Mall and El Rey Ruins. Delfines Beach and Tortuga Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and a marina. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

Free Internet, iPod docks

The 497 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include free minibar items, furnished balconies, and flat-screen TVs with satellite channels.

Deluxe Ocean View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$470 per night

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun All Inclusive - Adults Only ratings based on 35 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets The Vine Cancun All Inclusive - Adults Only

Everyone (27) Couples (8)
5 out of 5
Very happy with my choice the amnesties were great the service was great the hotel was delightful loved the scent as you enter the hotel exceeded my expectations my first trip to Cancun and it won t be last

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 19, 2019 by Social Media Coordinator

On behalf of our team, we would like to thank you for choosing Secrets The Vine Cancun as your host on your first visit to our beautiful destination. Also, we appreciate that for taking the time to share such gracious note about your stay with us. We strive to deliver the most memorable experience to our valued guest and are thrilled to know that this was reflected on your visit. We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean. Best Regards.

5 out of 5
Hotel was high end all the way. The staff were amazing. We stayed on preferred level which I recommend, but don't expect much from the butler service after the your initial arrival. All of the employees there are very friendly and go out of their way to help you have a great time. Stay away from the time share offer on property, and the spa prices are an absolute joke, even by Vegas and Hawaii standards. $200 for a 50 min massage!! Will definitely be back. Yoy won't find a nicer all inclusive!

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 17, 2019 by Social Media Coordinator

We would like to thank you for choosing the hospitality of Secrets The Vine Cancun on your most recent visit to our beautiful destination. We sincerely appreciate your gracious comments and observations here. Our guest feedback is very important to us and is taken into consideration to continue enhancing our service and product. Our team looks forward to having the honour of welcoming you back on a future occasion. Best Regards, Lina Arzuffi Social Media Coordinator

2 out of 5
After reading so many positive reviews, we were excited to stay at Secrets the Vine. We had ridiculously awful room service experience (3 days out of 4 breakfasts were a total fail - not showing up at all). Meals at the properties restaurants were much less impressive than we expected - it was as though they tried so hard to provide a high end dining experience that they completely missed it. Even our final night at their steak restaurant was a disappointment with more gristle than steak in our ribeyes. Our recommendation would be to pass on this property. We certainly won't return.

Posted by , from Texas on Nov 7, 2018

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Comment from Hotel Management

Nov 9, 2018 by Social Media Coordinator

Dear TexasJoe, Thank you for taking the time to share your views following your stay in our resort. We regret to know that we did not meet your expectations. Our guest feedback is very important to us in our commitment to provide memorable experiences, we will consciously revise your remarks with the concern departments. We are working on a daily basis to enhance our service an product and hope to have the opportunity to be your hosts again on a future occasion. Best Regards, Lina Arzuffi Social Media Coordinator

4 out of 5
The staff was excellent, the food was not up to what I expected, the room type for the price was so so. I expected a better quality since I was a member.

Posted by on Oct 15, 2018

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Comment from Hotel Management

Oct 17, 2018 by Social Media Coordinator

Dear Seprena, We would like to thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as these allow us to improve our service levels and product. We truly regret hearing that our evening dining options have not met your expectations; we encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them the best memories and experiences of their holidays with us. Therefore we appreciate your kind remarks and be certain that your comments will not be overlooked. Again, thank you for sharing your experience and thank you also for your patronage of Secrets The Vine Cancun. Our team looks forward to having you back in a not too distant future. Best Regards, Lina Arzuffi Social Media Coordinator

2 out of 5
There was an interesting odor, like sewage smell that came from the bathroom stall and in certain areas of the hotel. The food was mediocre at best.

Posted by on Aug 10, 2018

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Comment from Hotel Management

Aug 10, 2018 by Social Media Coordinator

Thank you for sharing your feedback with us. Your comments are very valuable for us, as this allow us to improve our product. We have taken your comments very seriously and please know that the necessary measures will be taken to prevent recurrences in the future. We hope to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

5 out of 5
Wonderful experience! We had a blast!!! Excellent customer service everyone was very nice over there...

Posted by , from Atlanta on Aug 1, 2018

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Comment from Hotel Management

Aug 2, 2018 by Social Media Coordinator

Dear Steven, We would like to thank you for the time invested in writing such an enthusiastic note about your stay at Secrets The Vine Cancun. It was a real pleasure being your hosts and we are thrilled to know that you were highly satisfied with our service. Your kind words will serve as motivation for our team to continue working with passion to ensure each our valued guest have the best experience. We sincerely hope to have the honour be welcoming you back in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5
Hotel is gorgeous! Right on the beach and everything you need in one place if you want to stay put. Preferred club sales team is extremely pushy. 90 minute presentation took 3 hours and 5 different sales/managers/quality control people to go through after saying “no” a dozen times or more. Only part of our trip we didn’t enjoy. Isla Mujeres via catamaran was awesome, shows were entertaining as well. Learned some Spanish while we were there. Room was fantastic and well maintained. Pro tip: pick one or two poolside wait staff and tip them $10US at the beginning each day you plan to spend hours at the pool or beach, your glass won’t run empty.

Posted by , from Plano, TX on Jul 7, 2018

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Comment from Hotel Management

Jul 13, 2018 by Social Media Coordinator

Dear Jerry, Thank you for taking the time to share your experience during your recent stay at our resort. We are glad to read that you enjoyed our modern facilities and will share your feedback with the Vacation Club management team, to work on the opportunity areas. It will be a pleasure having the honour of welcoming you back home in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5
We stayed in the honeymoon suite ocean front. The view was AMAZING! The staff was wonderful, made us feel so welcomed and took great care for us. Fell in love with the hotel it’s got such elegance throughout. We plan on going back next year. Would definitely recommend if you are looking to be pampered with greatness and elegance

Posted by , from Simi Valley, CA on Jul 1, 2018

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Comment from Hotel Management

Jul 2, 2018 by Social Media Coordinator

Dear Sandra, Thank you for choosing the hospitality of Secrets The Vine Cancun. We are delighted to read that your stay with us was a wonderful one while you were impressed with the breathtaking views from our suites and the warm and attentive service from our staff. We strive to deliver our valued guest memorable experiences and will share your gracious comments with our team as motivation to keep up our work. I will be a pleasure to having the honour of welcoming you back home in the not so distant future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5

Best vacation ever

We felt like royalty from the moment we arrived. The food was wonderful at EVERY restaurant. The service was even better. Our butter Jorge made the trip extra special. He ensured our every need was met. Raquel in entertainment is the life of the party. We had so much fun with her on the beach and at karaoke. The spa was heavenly. We did a couples massage that I will never forget! We had the best weather all week. I can’t wait to go back next year!

Posted by , from Philadelphia, PA on Jul 1, 2018

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Comment from Hotel Management

Jul 4, 2018 by Social Media Coordinator

Dear Harris, Thank you for taking the time to share such enthusiastic review about your stay at Secrets The Vine Cancun. it was a pleasure being your host on your recent getaway to our destination. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work. We sincerely hope we can have the honor of being your hosts in not too distant future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5

I am coming back!!

This was my first time and I am already planning a trip at the end of the year for my birthday! This place is amazing and everyone is GREAT!

Posted by on Jun 30, 2018

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Comment from Hotel Management

Jul 3, 2018 by Social Media Coordinator

We would like to thank you for choosing Secrets The Vine Cancun as you host on your birthday getaway to the Mexican Caribbean. We are overjoyed to know that your experience was a wonderful one, we will share your kind words with our team, who takes much pride in providing our guests memorable experiences. I will certainly be a pleasure having you back with us in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

About the Secrets The Vine Cancun All Inclusive - Adults Only

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Golf - minimum age restriction 18
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets The Vine Cancun All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Secrets The Vine Cancun All Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 2 coffee shops
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Nightclub
  • Bar on the beach
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.7 km / 11 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun All Inclusive - Adults Only offers 497 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets: MXN 1260 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • 24-hour check-in
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 920 per person (roundtrip)
  • Airport shuttle fee per child: MXN 0 (roundtrip), (up to 3 years old)
  • Pet fee: MXN 1260 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Vine
  • Cancun Vine Secrets
  • Secrets Cancun
  • Secrets Cancun All Inclusive
  • Secrets Cancun Vine
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
  • Secrets Vine Cancun All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of the Leading Hotels of the World.

Promotions

Resort Coupons Offer


Book a stay in a "Preferred Club" room type and receive USD 400 in Resort Coupons broken down into 6 coupons of USD 40 each, 4 coupons of USD 20 each, and 8 coupons of USD 10 each to be used as follows: USD 200 towards Spa treatments, USD 120 towards romantic dinner, and USD 80 towards wine purchases.


Full details at check-in. Must book a "Preferred Club" to receive benefits. "Preferred Club Run of the House" and "Run of the House" room types are excluded from offer. Spa appointment may be required. One Resort Coupon may be redeemed per Spa treatment. Resort Coupons cannot be use for Spa product purchases, beauty salon services, or 25 minute massages or treatments. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Coupons Offer


Book a stay in any room type excluding "Preferred Club" and "Run of the House" room types and receive USD 200 in Resort Coupons broken down into 3 coupons of USD 40 each, 2 coupons of USD 20 each, and 4 coupons of USD 10 each to be used as follows: USD 100 towards Spa treatments, USD 60 towards romantic dinner and USD 40 towards wine purchases.
Full details at check-in. "Preferred Club" and "Run of the House" room types are excluded from offer. Spa appointment may be required. One Resort Coupon may be redeemed per Spa treatment. Resort Coupons cannot be use for Spa product purchases, beauty salon services, or 25 minute massages or treatments. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.