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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
5-star adults-only property near La Isla Shopping Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Exterior
Terrace/patio
Beach/ocean view
View from room
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪11 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Preferred Club Deluxe Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • 475 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

8.4 out of 10
Very good
(30 reviews)
  • 475 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

  • 1324 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(7 reviews)
  • 475 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

10.0 out of 10
Exceptional
(7 reviews)
  • 475 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • 1324 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(13 reviews)
  • 712 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 770 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

1 bedroom, premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 1324 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(48 reviews)
  • 712 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

1 bedroom, premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

9.2 out of 10
Wonderful
(9 reviews)
  • 770 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 770 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Master Suite Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 1324 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

8.6 out of 10
Excellent
(48 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

9.2 out of 10
Wonderful
(10 reviews)
  • 475 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Beachside getaway.Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Iberostar Cancun Golf Course. Ballenas Beach and Aquaworld are also within half a mile (1 km).

What's nearby

  • Aquaworld - 11 min walk - 0.6 miles
  • Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
  • La Isla Shopping Mall - 4 min drive - 1.8 miles
  • Cancun Interactive Aquarium - 4 min drive - 1.8 miles
  • Delfines Beach - 5 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

5-star adults-only property near La Isla Shopping Mall, connected to a shopping center
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Meeting rooms
  • 22 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Dining venue
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

How close is Secrets The Vine Cancun - Adults Only - All Inclusive to the airport?

Secrets The Vine Cancun - Adults Only - All Inclusive is 11 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on Jun 30, 2025 start from $396.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets The Vine Cancun - Adults Only - All Inclusive.

How close is Secrets The Vine Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets The Vine Cancun - Adults Only - All Inclusive offer free breakfast?

Secrets The Vine Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (18-min drive) and Dubai Palace Casino (19-min drive) are nearby.

What time is check-in at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Secrets The Vine Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Secrets The Vine Cancun - Adults Only - All Inclusive features 4 outdoor pools.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a restaurant?

Secrets The Vine Cancun - Adults Only - All Inclusive is home to Market Cafe, which features Mexican cuisine and ocean views.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a spa?

This property has a spa, which features body wraps, body scrubs, and mani/pedis.

How close is Secrets The Vine Cancun - Adults Only - All Inclusive to downtown Cancun?

Secrets The Vine Cancun - Adults Only - All Inclusive is 0.6 mi away from Avenida Kukulkan.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1124 out of 1808 reviews
Rating 8 - Good. 340 out of 1808 reviews
Rating 6 - Okay. 187 out of 1808 reviews
Rating 4 - Poor. 74 out of 1808 reviews
Rating 2 - Terrible. 83 out of 1808 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea Bettina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love my experience at secrets the vine and I will be back
Stayed 4 nights in Jun 2025

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing and highly recommend!
Stayed 4 nights in May 2025

4/10 Poor

Mark Edward

Stayed 3 nights in May 2025

10/10 Excellent

Christianne Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property has 4 amazing infinity pools and the beach is in back of property directly. We had an option to upgrade to Preffered suites, I would highly recommend it. Worth the money. Amazing hospitality from Sebastián and staff. Very welcoming and paradise place. Overall, we would highly recommend and we would love to come back again.
Stayed 5 nights in May 2025

10/10 Excellent

Jake

Stayed 6 nights in Apr 2025

10/10 Excellent

ROBERT, Grapevine

Stayed 4 nights in May 2025

8/10 Good

Antonio, LAFAYETTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect only the ligt for the mirror in the roon is to dark need more bright
Stayed 3 nights in Apr 2025

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we got off the plane in cancun,everthing was very smooth. Resort was very beautiful,food was Amazing in every restaurant. I want to send a special thank you to Ebeth for taking unbelievable care of us at pool everyday. Just one request you need have more lively entertainment/music at the pool areas. But overall highly recommend staying at this resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Wensley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience all the staff are amazing! Smiling faces and pure professionalism. Shout out to my spa staff my massage therapist asmirada and my concierge gabby for making our stay so wonderful!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Stayed 3 nights in Mar 2025

10/10 Excellent

Leon, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 22 nights in Mar 2025

10/10 Excellent

Jason

Stayed 2 nights in Mar 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Bettina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose a Preferred Club room but if I went back again, I'd save the money and just get an ocean view room. We didn't really use the perks that were included as we anticipated. We spent most of our time down at the beach and by the pools near the beach. The private pool area on the 12th floor was very windy and the seating was very limited. We only went to the private lounge a few times during our stay. We enjoyed having a romantic breakfast on the balcony of our room. Our favorite restaurant was Sea Salt Grill. Everyone was raving about the steakhouse and Italian restaurants but we loved the food at Sea Salt Grill. The resort was very clean and the employees were very friendly and helpful. This is a good resort if you want a kid-free environment to relax. This isn't a party resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael Lee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people great food
Stayed 7 nights in Mar 2025

10/10 Excellent

Bob

Stayed 7 nights in Mar 2025

8/10 Good

Wendy

Stayed 5 nights in Mar 2025

10/10 Excellent

Kathryn A

Stayed 3 nights in Mar 2025

10/10 Excellent

Engelina, Mount Pocono

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so wonderfully nice and attentive, felt safe around everyone in the resort. Great all inclusive.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eugenia Carolina Guerrero De La, Lewisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights here, definitely a relaxing place. If you’re looking for an elegant, fun, relaxing spot, this is the place. There is not a partying vibe, but definitely fancy and elegant. 10/10 would recommend! The staff is amazing, friendly and extremely helpful.
Stayed 6 nights in Mar 2025

4/10 Poor

Amy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've been to Cancun and Riviera Maya over 20 times, staying at many resorts—this was my least favorite. 1. Lacks Charm & Ambiance – While the beach is beautiful, the resort feels dull. The dark lobby, lack of gardens, small crowded pools, and no swim-up bar were disappointing. Beach chairs were impossible to get due to towel reservations. Our oceanfront honeymoon suite was outdated, with a poorly placed bathtub and useless patio furniture. No hammocks. 2. Understaffed – Service was slow. Beach drinks took 40 minutes since one person handled both waiter and bartender duties. At the Mexican restaurant, food delays caused people to leave. 3. Weak Drinks – Cocktails tasted watered down. Even tipping didn’t help. We had to order extra shots to mix our own. The minibar only had Sol beer. 4. No Restaurant Reservations – Despite the website’s claims, wait times were over an hour, forcing late dinners (10 p.m.). A reservation system would be much better. 5. Limited Dining Options – Only one breakfast restaurant, no casual evening buffet, and room service was minimal. Most food was disappointing, except at the Peruvian and Italian restaurants. 6. Poor Customer Service – Resort credits were misleading, requiring a vacation club presentation to use fully. Staff blamed Expedia for mix-ups but refused to offer solutions, constantly passing us around instead of resolving issues.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sayyid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 5 nights in Mar 2025

2/10 Terrible

Nikhita

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Tessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff food was great drinks even better. Pool area is unique... the chair game is terrible
Stayed 1 night in Mar 2025

10/10 Excellent

Denise Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were all great. Loved not having to make reservations at the restaurants.
Stayed 7 nights in Mar 2025