"Great stay for kids. Biggest problem we booked a family room and they were all under construction without notice. They did help on night 2 by bringing ... " More

By a verified traveler on Sun 10 Dec 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at Seadust Cancun Family Resort - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Delfines Beach and El Rey Ruins. Highlights at this beachfront resort include 11 restaurants, 5 outdoor swimming pools, and a full-service spa.

All 505 rooms feature flat-screen TVs with cable channels, and you can enjoy furnished balconies, WiFi, and in-room childcare. 24-hour room service, ceiling fans, and safes are also available.

A pampering day can include deep-tissue massages, hot stone massages, and body wraps along with access to the sauna and spa tub. The restaurant, Le Maison de Michelle, serves French cuisine and is open for dinner. With 3 poolside bars and 11 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a casino, a fitness center, and a sauna. Free buffet breakfast is available. There's also free self parking, along with the convenience of an area shuttle.

With a stay at this 3.5-star Avenida Kukulkan resort, you'll be 4.9 km (3 mi) from La Isla Shopping Mall.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$291 per night

Club

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunset Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family

Bed Count 1 King Bed Maximum Occupancy 5 Max

Seadust Cancun Family Resort - All Inclusive ratings based on 151 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Under renovation without notice

Great stay for kids. Biggest problem we booked a family room and they were all under construction without notice. They did help on night 2 by bringing in a sofa bed. The kids loved the kids area. Staff was very good with the kids. Food was good for an all inclusive. Drinks were also good!! I would recommend it

Posted by , from Irapuato Mexico on Dec 10, 2017

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Comment from Hotel Management

Dec 12, 2017 by Guest Service

Dear Karyn, It has been a great pleasure for us to welcome you at Seadust Cancun Family Resort, we are delighted to know that you had a satisfying experience, enjoying of our facilities and the incredible attention of our outstanding associates. We are looking forward to welcoming you soon again and make every effort to exceed your expectation. Kind regards.

2 out of 5

Nice View, room and restaurants with some problems

Pros: The View.
Cons: The room need to be more clean and the problems need to be fixed. The restaurants need to be more organized.
Location: The location is good, the beach is beautiful. There some activities near but we decided to keep in the hotel with my daughter.
Good vacation , but I disappointed with some situations in the hotel. My perfume disappear from my room and some promises have not been fulfilled. In the begin the hotel offer a special breakfast and a tour to know the hotel and the vacation package without the obligation to close the hotel package, if we do the tour in the end we receive some gifts and tours. But in the begin they asked us about money and we saw in this moment we were interested only in understand the propose and the hotel, immediately the guy cancel the tour and didn't offer the breakfast and gifts. When we arrived in the room the floor was dirty and in the bathroom the drain was loose. The parents can't play with the kids in the kid's water park, because of this we used the swimming pool in front the beach, we can't eat or drink in the kid's water park too. The restaurants are good, but very slowly to serve the food.

Posted by , from Milford,CT on Nov 27, 2017

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Comment from Hotel Management

Dec 1, 2017 by Guest Service

Dear Bruno, We sincerely apologize for all the inconveniences you encountered, since it’s not an indicative of our high standards of quality and service. We are taking measures to improve our quality levels in facilities and guest service. We hope to have the opportunity of welcoming you back to enhance your perception of us. Kind regards.

4 out of 5

Nice hotel but needs better air conditioning,

Highly reccomend braids and henna tattoos by Esperanza and massages from Mayra in the Spa services. Your kids will love the kids areas.

Posted by , from El Paso Tx on Jun 18, 2017

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Comment from Hotel Management

Jul 6, 2017 by Guest Service

Dear Luna, We are glad to know you enjoyed the spa services and that your kids loved the kids area. Thank you for sharing your commentaries with us. Kind regards.

1 out of 5

Do not stay here,

Pros: I liked driving away after the first night.
Cons: Gut the place and start over
Location: This must be the worst resort in the Hotel Zone.
This resort needs to be completely renovated. We were very disappointed in every aspect. We reserved at the Great Parnassus for 5 nights and decided after the first night to leave and stay at another resort nearby. We noticed something wrong before we even entered the hotel. The entrance and underground parking lot looked so much like a service entrance for delivery and trash trucks that I thought for sure we were parked in the wrong area. Check in was normal and pleasant, except for the excessive lost bracelet fee. After check in we ate at the sushi restaurant. The food was bottom tier sushi and the service was not good. The waiter was nice, buy very slow, and very confused on the orders. THE ROOM Our first room (#425) was very institutional-like because of the lack of any decorations at all and the white paint. The room was clean, but everything was in very poor condition and in immediate need of replacement. The wooden furniture looked like it was 25 years old. The shelve on the entrance hall was leaning down and broken. the television is old and in poor shape. The TV in the bunk bed area is one of those old Box style TV's. I have not seen one of those in a long time! We ended up changing rooms because the A/C unit was not working. They sent out a tech who worked on it for over 45 minutes, and ended up partially flooding our room because he was releasing water from a valve he said. He said he fixed it and left. NOPE

Posted by , from San Diego on Jun 10, 2017

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Comment from Hotel Management

Jun 19, 2017 by Guest Service

Dear Fred, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; as this helps us to detect our opportunity areas and provide better services to all of our guests. We hope to have the opportunity of welcoming you back to improve your perception of us. Warm regards.

5 out of 5

Last minute trip

Had a fantastic time. Was greeted friendly and helped quickly. Was so glad not to be approached with timeshare opportunities as with some of the other hotels. Staff was courteous friendly and very helpful. We upgraded to VIP and it was worth it, add special breakfast and even a special VIP boat ride. What do again.

Posted by , from nebraska on May 29, 2017

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Comment from Hotel Management

Jun 10, 2017 by Guest Service

Dear steve, We are delighted to hear that you thoroughly enjoyed your experience with us. Thank you for staying at Great Parnassus Family Resort and for taking the time to share your comments with us. We sincerely look forward to welcome you back soon on a future occasion and provide you with the exceptional quality and service that characterizes our resort. Kind regards.

1 out of 5
There were roaches in my room the hotel and the rooms were very hot

Posted by , from Houstom on May 25, 2017

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Comment from Hotel Management

May 27, 2017 by Guest Service

Dear guest, We are truly sorry for the inconveniences you encountered during your stay. We'll be sure to follow up on your commentaries. Kind regards.

4 out of 5

Perfect stay for families with young kids!

I really appreciated the service, it was excellent for the most part. Yes, the hotel is sort of outdated and needs an upgrade but it made it so I felt comfortable with my 3 young children playing in the room and throughout the hotel. The kids club was amazing, both my children and I enjoyed it.

Posted by on Apr 26, 2017

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Comment from Hotel Management

May 4, 2017 by Guest Service

Dear family vacation, It’s a pleasure to know that this experience was a positive one, highlighted by our great service. We’re sure that your feedback will serve as an encouragement to our team. We are looking forward to your next visit; do not hesitate to contact us for any pre-arrival arrangements. Greetings!

3 out of 5

Nice hotel access to beach

Only complaint was that I booked two rooms but only got one the first night. I was promised a suite the next night, but again it wasn't available. So I was a little disappointed with that. Other than that rooms were ok and food was good.

Posted by , from Dallas, tx on Feb 22, 2017

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Comment from Hotel Management

Feb 27, 2017 by Guest Service

Dear Adela, We are sorry for the inconveniences with your room, but we are glad you were able to enjoy your vacations with us. Thank you for sharing your comments with us. Regards!

5 out of 5

My room was great! It had the best view and it was

Pros: I love the lobby and my room was soooooooooooooo big and had the best view.
Cons: I could only get wifi in the lobby.
Location: They have shopping and alob of nightlife
I loved my stay they had 24 hour room service and all the food you can eat. The staff was very friendly and helpful.

Posted by on Jan 16, 2017

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Comment from Hotel Management

Feb 18, 2017 by Guest Service

It has been a great pleasure for us to welcome you at Great Parnassus Family Resort. We are delighted to know by your great comments, that you had an amazing experience, enjoying of our facilities in its totality, cleanliness, great restaurants, shopping and the incredible attention of our outstanding associates. Thank you for sharing your experience with us!

2 out of 5

Lots of activities for the kids but bot for rooms

It was a beautiful view with lots for the kids to do, now having said that we had to switch rooms (but at a cost) because the first room they gave us the kids bed was falling apart, the second room had a bathroom ceiling leak and we called it in every day twice a day. Sometimes they would send someone and say they fixed it but they would bandage it. Even the room curtains were being held together with tape. 4 days later we couldn't wait to leave! Don't stay there if safety and upkeep is of any concern to you

Posted by , from austin on Nov 23, 2016

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Comment from Hotel Management

Jul 14, 2017 by vero

Dear Mia, We sincerely apologize for all the inconveniences you encountered, since it’s not an indicative of our high standards of quality and service. We are taking measures to improve our quality levels in facilities and guest service. We hope to have the opportunity of welcoming you back to enhance your perception of us. Kind regards.

About the Seadust Cancun Family Resort - All Inclusive

Location Blvd. Kukulcan km.16.9, Lote 52-04, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball
  • Ziplining

Kids' club

  • Supervised activities for children between 1 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Property Features

Seadust Cancun Family Resort - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the resort's beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Seadust Cancun Family Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 11 bars/lounges. Public spaces have WiFi for a fee. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Limited free parking is available on a first-come, first-served basis. A complete renovation of Seadust Cancun Family Resort - All Inclusive was completed in June 2016. This 3.5-star Cancun resort is smoke free.

  • 505 guestrooms or units
  • 12 levels
  • 11 dining venues
  • 3 bars by the pool
  • 11 bars or lounges
  • 6 conference rooms
  • 8496 sq ft of conference space
  • 789 sq m of conference space
  • Built in 2006
  • Buffet breakfast (free)
  • Casino
  • Karaoke
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.4 km / 9.6 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Seadust Cancun Family Resort - All Inclusive offers 505 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Le Maison de Michelle - This restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Big Ben - This steakhouse serves dinner only.

Samurai - This restaurant specializes in Japanese cuisine and serves dinner only.

Porto Fino - This restaurant specializes in international cuisine and serves dinner only.

El Maguey - This restaurant specializes in Mexican cuisine and serves lunch only.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or near the Seadust Cancun Family Resort; fees may apply.

Daily activities include aqua aerobics, beach soccer, water polo, kayak races, volleyball, yoga lessons, and salsa lessons.

  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The onsite Spa is a sanctuary of health and well-being offering massages, facial treatments, hydrotherapy, and beauty treatments. A total of 6 treatment rooms are available, including private areas for couples. Please note that children 17 and under must be supervised by an adult at all times within the spa.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pets

  • Pets and service animals are not allowed at Seadust Cancun Family Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per 24-hour period (4-device limit, rates may vary)
  • Fee for wireless Internet in public areas: USD 10.00 per day (4-device limit, rates may vary)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Great Parnassus
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Resort Great Parnassus
  • Great Parnassus Family Resort All Inclusive Cancun
  • Seadust Family Resort

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Cancun Queen Lagoon Cruise

Book a minimum 7-night stay in a rate plan displaying "Limited time: Free Excursion for 2" for travel now - January 2, 2019, and receive 1 free boat excursion over the Nichupte Lagoon aboard "Cancun Queen Lagoon Cruise" in addition to lunch on Wednesdays only (reservations required).

Must book a minimum 7-night stay in this rate plan to receive benefits. Full details at check-in. Boat excursion and lunch are only available on Wednesdays. 1 excursion per stay. Offer subject to availability. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Club Room Benefits

Book a stay in a "Club" room type and receive a Welcome Kit (Bottle of sparkling wine and fruit basket upon arrival), breakfast in "Atlantis" Restaurant (10th floor - Adults Only), and a boat ride over the Nichupte Lagoon aboard the "Cancun Queen Lagoon Cruise (reservation required; lunch included on Wednesdays only).


Full details provided at check-in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Suites Benefits


Book a stay in a "Sunset Suite" or "Ocean Front Suite" room type and receive a Welcome Kit (bottle of sparkling wine and fruit basket upon arrival), breakfast in "Atlantis" Restaurant (10th floor), a room gourmet dinner, and a boat ride over the Nichupte Lagoon aboard the "Cancun Queen Lagoon Cruise (reservation required; lunch included on Wednesdays only).


Full details provided at check in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups / conventions. Other restrictions and blackout dates may apply.