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Seadust Cancun All Inclusive Family Resort

3.5-star property
Cancun, QROO 1-855-201-7819

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3.8 out of 5
Good!
See all 42 Travelocity Reviews

"Pros: It is all-inclusive. You get mini bar service (on request), dine-in restaurant, and buffet access. There are plenty activities for the kids, lik ... " More

By a verified traveler on Sat 03 Apr 2021

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

A stay at this Zona Hotelera resort places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

This all-inclusive resort features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

Free Internet, balconies

The 505 guestrooms offer free WiFi and free wired Internet, Smart TVs with satellite channels, and balconies. 24-hour room service, rainfall showerheads, and coffee/tea makers are also available.

FAMILY SUITE

Bed Count 1 King Bed Maximum Occupancy 5 Max
$237* Per night/room May 21 - May 22

Sunset Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Front Suite-Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Ocean View Suite with Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

LUXURY SUITE

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Seadust Cancun All Inclusive Family Resort ratings based on 42 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Seadust Cancun All Inclusive Family Resort

Everyone (13) Couples (4) Family (17)
3 out of 5
Pros: It is all-inclusive. You get mini bar service (on request), dine-in restaurant, and buffet access. There are plenty activities for the kids, like, zip lining, rock climbing, water park, pools, and playroom. There was no need to reserve any activity or restaurants. Cons: Everything kept breaking. The toilet stopped working the second day, the electricity stopped working on our last day, and the jacuzzi was broken (didn't bother requesting another room). They don't explain anything to you when you check-in, They don't explain their features and amenities. So, I just researched and kept asking around. Since our electricity stopped working the last night we were there, they switched us to a new room the last day, and I think it had not been cleaned for a while because my entire family left with an all-body allergic reaction to the bedding. Very uncomfortable and itchy. Customer service: There isn't any. No one is there to answer questions or explain anything. They aren't there to make you feel comfortable, they are just there to get the job done, regardless if you tip or don't I notice the lack of customer service towards everyone here. If you don't care about customer service, this is a great hotel, because you kind of just take care of yourself and figure it out. Food: I am not a picky eater, but I understand the negative reviews of the food now. Everything is the same and bland. If you go to the sushi restaurant, it is the same as the buffets.

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 6, 2021 by Vanessa

We appreciate you taking the time to write to us as this helps us to improve continuously. We are currently taking steps to improve our quality levels both in facilities and in service. We hope to see you again to improve your perception.

2 out of 5
This definitely not what you would consider all inclusive

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by Social Media

We thank you for taking the time to evaluate us. On the other hand, we would like to thank your comments and share the opportunity areas to improve the experience of all our guests. It will be a pleasure to welcome you again on your next trip to Cancun.

1 out of 5
IT WAS FILTHY AND I AM STILL WAITING TO BE CREDITED FOR THE POOR CONDITION OF THE RESORT.

Posted by on Mar 10, 2020

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Comment from Hotel Management

Mar 10, 2020 by Social Media

Thank you so much for sharing your feedback with us. We’ll be sure to follow up on your commentaries. We hope you give us another chance in the future to change the impression left on you.

1 out of 5
The food was terrible, supposed to be mexican, wouldn't feed it to my dog.Couldn't find a table to sit down every morning. Like a herd of cattle, and when u finally got up their, they ran out of stuff to eat, then u had to wait even longer. The kids pool isn't open all day long either

Posted by , from Ohio on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Social Media

Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay. We also thank you for sharing the areas of opportunity that you identified during your stay. We pledge to work based on them to continue improving and make sure the next time you visit us is even better.

5 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Feb 29, 2020 by Social Media

Dear guest, Thank you very much for taking the time to evaluate us with 5 stars. We love knowing that you enjoyed your stay. We hope to see you soon on your next trip to Cancun

2 out of 5
The hotel is nice but it was a ripoff because after booking for one adult and one minor 15 years they said it is a different price cause she is a teenager and I was fine to pay the difference but because I booked through Travelocity they would not take the difference, I had to pay for another person, a full price and not the difference and so far I am still waiting for an answer from Travelocity to se if I am getting my money back

Posted by , from Santa Bárbara on Feb 21, 2020

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Comment from Hotel Management

Feb 24, 2020 by Social Media

Dear guest, We thank you for taking the time to share your review with us. Your comments are very valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. Please rest assured that your observations have been sent to the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction our guests. Last but not least, allow us to mention that for future reservations we recommend to book through our website, as we have a more flexible cancellation policy than agencies which helps us to give you a better service. We hope you give us a new opportunity to host you! Sincerely,

4 out of 5
Not crowded, built for families with kids, relatively good options for food, helpful staff in general

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by Social Media

Dear guest, Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay. See you soon!

4 out of 5
I was manipulated into talking to the Infinity salesman as soon as I checked in. He promised me that if I took the tour I would get the free things he offered (massage coupon, 1/2 off of excursion and a Seadust Resort bag). He told me there would be no issues if I declined after the tour. That was absolutely NOT TRUE. After I declined a different salesman started being very aggressive. I ended up talking to 4 other staff members who all treated me the same way. AND, after the tour, they didn't want to give me what they had promised up front. They were very horrible and extremely pushy. With that being said, I though it was a very nice hotel. It was extremely clean. I never saw any bugs or that black hair that follows me from hotel to hotel - lol.

Posted by on Jan 17, 2020

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Comment from Hotel Management

Jan 18, 2020 by Social Media

Dear guest, Thank you for taking the time to rate us. We are glad to know that you enjoyed the hotel's cleanliness. However, the other points you mentioned are not an indicative of our high standards of quality on service. Please rest assured that a report with your observations has been filled and sent to the heads of each department for improvement. Again, thank you very much for sharing this valuable feedback with us, and for choosing Seadust Cancun Family Resort for your recent stay. We hope to have the opportunity to welcome you again next year so you can check for yourself how much we have improved.All thanks to constructive comments like yours! Until next time!

5 out of 5
All the staff nice and client oriented 5*. The only thing ...please renew family elevator.

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 9, 2020 by Social Media

Dear guest, Thank you for choosing Seadust Cancun Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. We're currently working on installing another set of elevators :) We hope to have you with us soon again! Best wishes

5 out of 5
staff was amazing/ particularly Armando our fav beach waiter. Absolutely attentive and fun. Matilde at the top side beach bar always took amazing care of me and also everyone else REGARDLESS how rude the customer may have been. Joel the manager who took care of a situation for me with respect and professionalism should be recognized. There was not one member of staff that my family of five encountered that was not superb. I NEVER leave reviews. However being a small restaurant owner myself and deal with customer service 355 days of the year i can see quality staff when i meet them.

Posted by , from Boston on Jan 8, 2020

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Comment from Hotel Management

Jan 9, 2020 by Social Media

Dear Laurie, We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. We have no doubt that your review will be of great motivation for everyone at Seadust Cancun Family Resort to keep on doing an amazing job. Thank you for the warm words regarding our staff. We are looking forward to welcoming you on many future occasions, which we will be happy to make every special for you.

About the Seadust Cancun All Inclusive Family Resort

Location Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball
  • Ziplining
  • Kids club
  • Childcare

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Spa/beauty facilities and services
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Ziplining included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities not accepted
  • Kids club included
  • All meals included
  • Childcare included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Seadust Cancun All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancun All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. WiFi and wired Internet are free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. A complete renovation of Seadust Cancun All Inclusive Family Resort was completed in June 2016. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 505 guestrooms or units
  • 12 levels
  • 10 dining venues
  • 10 bars or lounges
  • 2 coffee shops
  • Built in 2006
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (19.1 km / 11.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Seadust Cancun All Inclusive Family Resort offers 505 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

Le Maison de Michelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Big Ben - This steakhouse serves dinner only. Open daily.

Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Creperie - Onsite café. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a complimentary water park, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Fitness classes on site
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby

Spa Services

Seadust Elegance Spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Seadust Cancun All Inclusive Family Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property is kept vacant for a minimum of 24 hours between guest stays.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 550 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 550 (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus
  • Seadust Cancún All Inclusive Family Resort
  • Seadust Cancun Family Resort All Inclusive
  • Seadust Cancun All Inclusive Family Resort Resort
  • Seadust Cancun All Inclusive Family Resort Cancun
  • Seadust Cancun All Inclusive Family Resort Resort Cancun

You should know

  • Seadust Cancun All Inclusive Family Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.