4.0 out of 5

"First Room was NOT good. It overlooked a next door resort construction project. So I complained and they swiftly put us in a beautiful room on the opp ... " More

By a verified traveler on Fri 06 Jul 2018

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Hotel Description

All-inclusive beachfront resort with 5 outdoor pools

On the beach

Within a 15-minute walk of this Hotel Zone resort, you'll find Maya Cancun Museum and El Rey Ruins. Ballenas Beach and Marlin Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive resort features a private beach, free water park access, and a casino. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the convenience store.

Free WiFi, furnished balcony

The accommodation has a Smart TV with cable channels and offers free WiFi and a furnished balcony. Other amenities include 24-hour room service, a coffee/tea maker, and a ceiling fan.

Luxury Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$277 per night

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset Suite-Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean Front Suite-Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Seadust Cancun Family Resort - All Inclusive ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Seadust Cancun Family Resort - All Inclusive

Everyone (12) Family (3)
3 out of 5

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 2, 2019 by Vanessa

Thank you for your visit!

3 out of 5
Very nice hotel right on the beach with great beach access, a lifeguard, and one of the few hotels in this area with several palm trees for shade. Abundance of bars and food options. Multiple restaurants, but the food was average and portions were small. Not a huge deal with an all inclusive as you can always order more, but the service is really slow which causes a wait. Bar service was good with a shout out to Cesar and Alonso! Pool was very nice and pool staff was entertaining and had events for kids and adults at the pool during the day. We only went to one show and it was the "Circus." Was not worth our time and so we didn't attend a second show during the week. This is a good family resort with great facilities and options for kids and teens. Here's the down side- Guest Services was horrible. Lied to several times and very rarely followed through on requests for simple items such as extra towels, plumbing issues, toilet paper and electrical issues in the room. Had to call every 15 minutes for an hour each time and each time was told, they are on their way and even lied to they had already been there when we were in the room the entire time. Bell hop never showed up to take bags. Need more training! The rooms were not very clean. Multiple stains on sheets and pillows as well as hairballs left outside our door. The maid took my sons seashells off the sink and threw them out causing an issue. AC has difficulty keeping air to 70 degrees due to the humidity.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 2, 2019 by Vanessa

First and foremost thank you for taking the time to write us your comments about your stay at our resort. We have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way. We hope you give us another chance in the future to change the impression left on you.

3 out of 5

Very Family Friendly

First Room was NOT good. It overlooked a next door resort construction project. So I complained and they swiftly put us in a beautiful room on the opposite side of the resort that was FANTASTIC! The food was very good albeit on the bland side but perfect for the masses. Plenty of restaurants and bars. The pool was great also with lots of activities. Highly recommend the ZenSpa!!! Overall great resort just bring your patience, there are LOTS of kids.

Posted by , from San Tan Valley, AZ on Jul 6, 2018

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Comment from Hotel Management

Jul 19, 2018 by Hotel Management

We are delighted to hear that you thoroughly enjoyed your experience with us. Thank you for staying at Seadust Cancun Family Resort and for taking the time to share your comments.

5 out of 5
Me and my family had a great time here. We loved everything there.

Posted by , from orlando florida on Jun 24, 2018

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Comment from Hotel Management

Jun 27, 2018 by Community Manager

Dear Angel It was a pleasure to welcome you during your vacation. We are grateful for your feedback which is integral to our ability to continue to improve our service. Regards

5 out of 5

lovely hotel

The Seadust was amazing. I was skeptical about staying here from the reviews I read because it seems like everyone had something bad to say, but I still wanted to try it out for myself. There's a large variety of food (6 or 7 different restaurants I believe) plus a buffet, the drinks are great (and definitely not watered down), the lobby and room were spotless. We stayed in the sunset suite and couldn't have been more pleased. Also, there was complimentary champagne waiting for us once we checked in. The resort is not too far away from the airport or from the downtown area. The employees never harassed us for tips and no one harassed us about buying time shares...oh and Gustavo was such a helpful employee!! He helped us out with everything we needed. We will definitely be returning, Thank you for such a great stay!

Posted by , from Virginia on Jun 20, 2018

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Comment from Hotel Management

Sep 14, 2018 by Community Manager

Dear Guest On behalf of Seadust Cancun we thank you for your visit and for sharing your review. It was a pleasure to host you and to know that your stay was amazing in all senses. At Seadust Cancun we look forward to welcome you back in a near future. Best regards

5 out of 5
Wonderful staff Great food Beautiful grounds I had a great experience and I would love to go back !!!

Posted by , from Texas on Jun 19, 2018

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Comment from Hotel Management

Jun 19, 2018 by Community Manager

Dear Mrs. Moore Thank you for your fantastic review and for all the wonderful things that you had to say about Seadust Cancun Family Resort. Your comments were a pleasure to read and we are excited to share them with our wonderful staff. We look forward to welcoming you to your home in paradise again. Regards

5 out of 5

Super amazing family resort

We just came back from Cancun Sea dust family resort is full of great stuff for kids and their parents. Food is great, staff is extremely friendly with kids. Kids club take your kids and fill their time with a lot of games. Beautiful place with beautiful staff Thank you Sea dust for making our vacation enjoyable

Posted by , from Texas on Jun 8, 2018

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Comment from Hotel Management

Jun 11, 2018 by Community Manager

Dear Guest Thank you for choosing Seadust Cancun Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. We hope to have you with us soon again! Best wishes

4 out of 5
We really enjoyed our stay in the hotel and we love to come back.

Posted by , from New Jersey on Mar 22, 2018

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Comment from Hotel Management

Mar 26, 2018 by Community Manager

Dear MJ Thank you for sharing your fantastic review of Seadust Cancun Family Resort! We are looking forward to welcoming you back on your next visit to Cancun. Best regards

5 out of 5

Loved it!

Pros: Amazing staff, clean, food options, kids play area, creperie, free wifi in lobby, free activity
Cons: Construction outside of the hotel, more lighting inside the hotel/restaurants
We had a fantastic time! The hotel itself is not too fancy but they have thought of everything to make your stay amazing. It's super clean and the staff are so hardworking, helpful and friendly. The food was great, so many choices, we loved the buffet and the french restaurant particularly. Our toddler loved the play area/daycare and the aquatic park. The staff at the daycare - AMAZING! The beach access was perfect. There were enough lounge chairs on the beach and around the pool w easily accessible snack and drink bars all around. We travel frequently w our little one, and I must say this was probably my favorite vacation all because this hotel's staff made it so easy to relax. We felt welcome and well taken care of. Btw - we received a free activity for two at the aqua park - subsea tour (it was free for our toddler also), however there was a $12 docking fee/per person once we got there.

Posted by , from Portland, OR on Mar 8, 2018

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Comment from Hotel Management

Mar 9, 2018 by Community Manager

Dear Ivana Thank you so much for your comments regarding your stay with us. We are glad to know you enjoyed your days with us. Our number one priority is to make every guest experience exceptional and unique as it can be. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We look forward to welcoming you soon again and make every effort to exceed your expectation. Until next time!

4 out of 5

Family-friendly hotel

Pros: Family-friendly atmosphere, nice beach and infinity pool.
Had a good family experience. Lots of activities and facilities for our kids to enjoy - they had so much fun! Staff are helpful and friendly.

Posted by , from British Columbia on Feb 13, 2018

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Comment from Hotel Management

Feb 15, 2018 by Community Manager

Dear Margaret Your entire review is outstanding, thank you for choosing Seadust Cancun Family Resort as your final destination and for sharing your positive comments with all TripAdvisor community. We always feel so motivated to read comments like yours because this is the way we confirm that our commitment is achieved for our guests.

About the Seadust Cancun Family Resort - All Inclusive

Location Blvd. Kukulcan km.16.9, Lote 52-04, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball
  • Ziplining

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Ziplining included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities not accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

This resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the resort's beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At this resort you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Limited free parking is available on a first-come, first-served basis. A complete renovation of this resort was completed in June 2016. This 3.5-star Cancun resort is smoke free.

  • 505 guestrooms or units
  • 12 levels
  • 11 dining venues
  • 3 bars by the pool
  • 11 bars or lounges
  • 8496 sq ft of conference space
  • 789 sq m of conference space
  • Built in 2006
  • Casino
  • Karaoke
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.4 km / 9.6 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

This resort offers 505 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies. Smart televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Le Maison de Michelle - This restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Big Ben - This steakhouse serves dinner only.

Samurai - This restaurant specializes in Japanese cuisine and serves dinner only.

Porto Fino - This restaurant specializes in international cuisine and serves dinner only.

El Maguey - This restaurant specializes in Mexican cuisine and serves lunch only.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or near the Seadust Cancun Family Resort - All Inclusive; fees may apply.

Daily activities include aqua aerobics, beach soccer, water polo, kayak races, volleyball, yoga lessons, and salsa lessons.

  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The onsite Spa is a sanctuary of health and well-being offering massages, facial treatments, hydrotherapy, and beauty treatments. A total of 6 treatment rooms are available, including private areas for couples.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at this resort

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed
  • No pets or service animals allowed

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Club Room Benefits

Book a stay in a "Club" room type and receive the following benefits: welcome kit (includes a bottle of sparkling wine and fruit basket on arrival); breakfast in "Atlantis" Restaurant (10th floor; adults only); and a boat ride over the Nichupte Lagoon aboard the "Cancun Queen Lagoon Cruise (reservation required; lunch included on Wednesdays only).


Full details provided at check-in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Suites Benefits


Book a stay in a "Sunset Suite" or "Ocean Front Suite" room type and receive the following benefits: welcome kit (includes a bottle of sparkling wine and fruit basket on arrival); breakfast in "Atlantis" Restaurant (10th floor); an in-room gourmet dinner; and a boat ride over the Nichupte Lagoon aboard the "Cancun Queen Lagoon Cruise (reservation required; lunch included on Wednesdays only).


Full details provided at check in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups / conventions. Other restrictions and blackout dates may apply.