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Renaissance Cancun Resort & Marina

4-star property
Calle Chichen Itza, Av. Bonampak y Blvd., Cancun, QROO 1-855-201-7819
4.8 out of 5
Exceptional!
See all 11 travelocity Reviews

"When i checked in everyone was super friendly and accommodating. The room was cleaned and even had a seal on the door prior to my entry. " More

By a verified traveler on Wed 02 Sep 2020

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Hotel Description

4-star hotel near Langosta Beach

On waterfront

A stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and 6 miles (10 km) of Tortuga Beach. Also within 9 miles (15 km) are Cancun Convention Center and Cancun Interactive Aquarium.

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a spa tub. Traveling on business? Take advantage of the business center and WiFi in public areas. You'll appreciate the gym, bar/lounge, and concierge services.

WiFi, LCD TVs

The 180 soundproofed guestrooms offer WiFi and room service. LCD TVs come with satellite channels, and other amenities include rainfall showerheads and hair dryers.

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$112* Per night/room Nov 5 - Nov 6

Room, 2 Double Beds, Balcony, Marina View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Renaissance Cancun Resort & Marina ratings based on 11 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Renaissance Cancun Resort & Marina

Everyone (2) Couples (1) Family (2)
5 out of 5
When i checked in everyone was super friendly and accommodating. The room was cleaned and even had a seal on the door prior to my entry.

Posted by , from Los Angeles on Sep 2, 2020

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Comment from Hotel Management

Sep 24, 2020 by Diego Radilla

Dear Michael It is my pleasure to have the opportunity to thank you for the valuable time invested in completing our Guest Satisfaction Survey regarding your recent stay. We are grateful for the preference in choosing us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. On behalf of the entire team at Renaissance Cancun Resort & Marina, we will be delighted to have one more opportunity to serve you with a quality of service at the level that you deserve. If there is anything else I can do anything for you, please do not hesitate to contact me. I am at your complete disposal. Cordially, Diego Radilla General Manager Assistant

5 out of 5
The staff were amazing and catered to my every need. The hotel was conveniently located for my business.

Posted by on Oct 27, 2019

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5 out of 5
EverythIng great wonderful service. The hotel is in the New Puerto Cancun

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Diego Radilla

Thank you so much for your precious comments, every day we are improving our service quality, we would love to have you at home once more. Best Regards

4 out of 5
The staff was very nice this fairly new hotel is really wonderful, there was a bit of a problem of our rooms not being ready on time but the staff was wonderful in assisting us with the excursions we made. Overall nice hotel connected to a beautiful mall.

Posted by on Sep 17, 2019

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5 out of 5
It overlooked a beautiful Marina and was bathed in sun by the pool.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 20, 2019 by Hotel management

Thanks for your comments, Puerto Cancun is a well known landmark in Cancun, that has access to great dinning, the best stores.

5 out of 5
The hotel was beautiful and very clean. The staff are really friendly and nice. The only bad thing I could say is that they makes us wait a long time to get in to our room almost like an hour after checking time but it’s worth it at the end because my balcony view was amazing. I want to thank all the staff for making my stay at renaissance amazing.

Posted by , from Brooklyn, New York on Aug 13, 2019

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Comment from Hotel Management

Aug 20, 2019 by hotel management

Thanks your for taking the time to leave your comments, we will take into account your feedback so we can imrpove in the guest experience, and exceed your expectations

5 out of 5
Very upscale and modern. Very clean and refreshing. The coffee machine in my room wasn't working up to par but everything else was perfect. Very pleasant stay. Will definitely stay again in the future

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 21, 2019 by Hotel management

Hello, We are trying our best to improve your experience with us, your feedback is very valuable for us, so we can take action based and your comments. We hope to have you back with us soon. Regards

5 out of 5

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 5, 2019 by Cristina

Thank you so much for your kind comments and for staying at the Renaissance Cancun Resort & Marina, we eagerly await your return.

5 out of 5
Absolutely gorgeous hotel in a very upscale development. Wanna buy an azimuth yacht, this is your place. Pics are very accurate.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 28, 2019 by Cristina

Thank you for your comments, we are always happy to hear about you and your stay. Renaissance Cancun Resort & Marina always look to offer something new and exciting to discover and experience to their guests, which is reflected in our property's location, facilities and style. Thank you for staying with us, we hope you choose to create more memories here whenever your travels bring you back to Cancun.

5 out of 5
This is a new property (as of Feb 2019). Beautiful hotel, rooms and views in a nice area of Puerto Cancun. Mall connected to the hotel with great restaurants. If you are looking for a nice hotel without all the crowds of Cancun this place is for you. Do not expect large amenities like a resort size pool however. Just a nice hotel with simple amenities.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 26, 2019 by Monsserrat Zaldivar

Thank you for choosing Renaissance Cancun Resort & Marina for your last stay in Cancun. We appreciate your kind comments and we are so happy to hear that you had a great time. Please come back to visit us in the future.

About the Renaissance Cancun Resort & Marina

Location Calle Chichen Itza, Av. Bonampak y Blvd., Cancun, QROO 77500

Property Features

Renaissance Cancun Resort & Marina offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. You'll find a business center on site. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Renaissance Cancun Resort & Marina. This 4-star Cancun hotel is smoke free.

  • 180 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2716 sq ft of conference space
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Parking (limited spaces)

Room Amenities

Renaissance Cancun Resort & Marina offers 180 accommodations with safes and hair dryers. LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to noon.

Merotoro - This restaurant specializes in fusion cuisine.

Kaajal - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Zek - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22 for adults and USD 8 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Renaissance Cancun Resort
  • Renaissance Cancun
  • Renaissance Cancun & Marina
  • Renaissance Cancun Resort & Marina Hotel
  • Renaissance Cancun Resort & Marina Cancun
  • Renaissance Cancun Resort & Marina Hotel Cancun

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.