"Best if they add a small refrigerator to the room. " More

By a verified traveler on Sat 21 Apr 2018

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Hotel Description

3.5-star Beaux Arts hotel near La Isla Shopping Mall

On lake

Within a 15-minute walk of this Hotel Zone hotel, you'll find Langosta Beach and Escenica Tower. Tortuga Beach and Museum of Popular Mexican Art are also within 2 miles (3 km).

Poolside dining

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, as well as the business center and free WiFi in public areas. Free self parking, a coffee shop, and a terrace are also offered.

Free Internet, flat-screen TVs

The 160 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi and free wired Internet. 24-hour room service, premium bedding, and free bottled water are also available.

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$70 per night

Executive Room, Lagoon View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Real Inn Cancún ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Real Inn Cancún

Everyone (22)
4 out of 5
We had a WONDERFUL time at the Real Inn. The staff was very friendly and helpful. The one incident that we had was addressed by management immediately! Would recommend this to friends and family!

Posted by , from Columbus, Ohio on Dec 13, 2018

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5 out of 5

Posted by on Nov 10, 2018

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Comment from Hotel Management

Nov 13, 2018 by Real Inn Cancun

Thank you for staying with us, we hope you had a great stay, your comments and experiences are very important for us. We hope to see you again. Best regards,

2 out of 5

Cheap hotel.

If you’re looking for an inexpensive hotel the real inn is where to be but you have to pay for everything else. This hotel doesn’t give away anything for free. Not even breakfast. You want extra towels you have to pay. Extra water you have to pay everything you have to pay.

Posted by on Jul 28, 2018

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Comment from Hotel Management

Aug 4, 2018 by Laura

We take into account your comments in order to improve the service. We hope you come back soon in order to get an opportunity to give a better impression

4 out of 5

Vacation

Best if they add a small refrigerator to the room.

Posted by , from california on Apr 21, 2018

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Comment from Hotel Management

Apr 21, 2018 by Nills Nicolas.

Hi, dear good day Mr. Paul, first of all I am pleased to greet you, Hotel Real Inn greatly appreciates your comments, which helps many travelers to make a decision and have an idea of our services. We hope to have your visit very soon, it will always be a pleasure to receive you. Greetings. We follow your orders. Nills Nicolas. Reservations.

4 out of 5

Nice hotel in a nice area

Overall I can’t complain about the Real Inn Hotel but it could have been a lot better. They don’t give you more than two towels and they might accidentally give your room to someone else.

Posted by on Mar 22, 2018

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Comment from Hotel Management

Mar 22, 2018 by Nills Nicolas.

Hi, dear good day, first of all I am pleased to greet you, Hotel Real Inn greatly appreciates your comments, which helps many travelers to make a decision and have an idea of our services. We hope to have your visit very soon, it will always be a pleasure to receive you. Greetings. We follow your orders. Nills Nicolas. Reservations.

2 out of 5

Not impressed with hotel

Pros: Cleanliness
Cons: Just about everything.
Location: so so a long way from most activities. However not th'eir fault.
facility lacked amenities, restaurant staff poor. Generally disappointing stay.

Posted by , from FL on Feb 11, 2018

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Comment from Hotel Management

Feb 12, 2018 by Nills Nicolas.

Hello good day Mr. Barry, first of all I am pleased to greet you, the hotel is always looking for improvements so that our guests enjoy their stay with us. We will review with our assigned area each of the points you mentioned, in advance an apology for it. We hope to have your visit very soon, it will always be a pleasure to receive you. Greetings. We follow your orders. Nills Nicolas. Reservations.

4 out of 5

Nice but far from local attractions

It's a nice hotel. This was our stop before heading home. Stayed 2 nights & it served its purpose, would not stay here if I was staying longer. Room was great, staff was ok, swimming pool was great, food at the restaurant is good. It is not within walking distance to anything, must take a cab (which they over charge, paid $180 pesos for a ride to the closest market), later discovered the bus- it stops close by & charges $12 pesos.

Posted by , from Chicago on Jan 17, 2018

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Comment from Hotel Management

Jan 19, 2018 by Nills Nicolas.

Hi, dear good day Miss. Elizabeth, first of all I am pleased to greet you, Hotel Real Inn greatly appreciates your comments, which helps many travelers to make a decision and have an idea of our services. We hope to have your visit very soon, it will always be a pleasure to receive you. Greetings. We follow your orders. Nills Nicolas. Reservations.

4 out of 5

No frills, great deal

Pros: Comfortable, spacious rooms. Great location in proximity to downtown. Across the street from public beach.
Cons: More attentive front desk service. Temperature in hot tub.
No frills, comfortable hotel on the lagoon side of the Hotel Zone. While you're on the water, you cannot swim on this side. Luckily it is right across the street from Playa Langosta, a beautiful public beach. The location at the northern end of the Hotel Zone is conveniently close to downtown Cancun, just hope on the R1 bus (stop is across the street). The hotel itself is clean and modern, no frills but comfortable. The staff weren't as eager to help as I've experienced in other hotels, small ding there. We were also frustrated that construction started on the pool area during our stay, which took out half (approx. 12) of the lounge chairs. We were also surprised to find the "hot tub" is actually the same temperature as the pool, the only difference are the jets. Not a large issue, but we were disappointed nonetheless. It's not all inclusive, but the food is good and reasonably priced. Overall we were very pleased with the hotel and would stay again.

Posted by , from Chicago, IL on Feb 17, 2017

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1 out of 5

False advertised.

I reqested a 1st floor room got 6 th floor. Asked to be moved, they moved me to 5th floor with a view and the noise of the very busy street outside. The pool was dirty. No hot water the first morning. Make sure you don't get there before 3 because even if the rooms are ready they don't let you check in. The beach is across two very busy streets and you are charged to use any chairs or umbrellas. Forget about the hammocks they show because they belong to another hotel. The only water sports are 2 tiny kyacks that you pay for. The food is terrible and the help is very unfriendly. The rooms are huge and the bed was very comfortable but no coffee maker or refrigerator. And the only ice machine which is on the first floor never worked. Would never stay here again.

Posted by , from NY on Feb 15, 2017

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5 out of 5

Mexico express trip

Hotel was cleanot airy and very nice pool. Rooms were spacious aso well as nicely furnished.

Posted by on Jan 26, 2017

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Property Features

Real Inn Cancún offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You'll find a business center on site. Public spaces have free WiFi and wired Internet. There are 3 meeting rooms available. A terrace, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Real Inn Cancún. Free self parking is available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 6 levels
  • Built in 2014
  • Dining venue
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Real Inn Cancún offers 160 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Stock Cafe - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Pool Bar - This bar overlooks the pool. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets and service animals are not allowed at Real Inn Cancún

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 290 for adults and MXN 140 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Real Inn Cancún Camino Real Cancun
  • Real Inn Cancún Camino Real
  • Real Cancún Camino Real Cancun
  • Real Cancún Camino Real
  • Real Inn Cancún Cancun
  • Real Cancún Cancun
  • Real Cancún
  • Real Inn Cancún by Camino Real
  • Real Inn Cancún Hotel Cancun
  • Real Inn Cancún Hotel

You should know

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.