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"I didn't like having to use card for everything also didn't provide wash clothes " More

By a verified traveler on Sat 29 Feb 2020

Hotel Description

3.5-star Beaux Arts hotel near Tortuga Beach

On lake

Within a 15-minute walk of this Zona Hotelera hotel, you'll find Langosta Beach and Tortuga Beach. Turtle Beach and Caracol Beach are also within 3 miles (5 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, flat-screen TVs

The 160 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi and free wired Internet. 24-hour room service, premium bedding, and free bottled water are also available.

Economy Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$39* Per night/room Jun 22 - Jun 23

Deluxe Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Real Inn Cancun ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Real Inn Cancun

Everyone (10) Couples (3) Family (1)
4 out of 5
I didn't like having to use card for everything also didn't provide wash clothes

Posted by , from Bloomfield hills Mi. on Feb 29, 2020

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4 out of 5
Their restaurant view is beautiful. Although the food wasnt good, was little stale and cold.

Posted by on Feb 28, 2020

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4 out of 5
Staff was not ver friendly and on the second day There was no water in toilet

Posted by , from Las Vegas nv on Feb 25, 2020

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1 out of 5
Worst service ever. Front desk didn't help with adress just ask us to google it. We arrived earlier and they didn't gave us the room until 3:30pm, is late since the check in was at 3;00. Also the hotel don't give you enough towels, water. It doesn't even have a small coffee machine ( even cheapest hotel have one) . No complementary , not even coffee oat reception. Pools close extremely early and there is no service to but drinks ir food at the pool area. Also front desk people don't speak If you can stay somewhere else do it. Also the taxi they have are 3 time more expensive. The person who works on the tour area is not helpful at all. He didn't even smile or try. Horrible service from the begging to the end.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Real Inn Cancun

We're sorry you were unhappy and we'll work hard to fix the issue you experienced, we are working on improving. Thanks for letting us know.

5 out of 5
I loved how laid back and calm it is!! The staff is totally helpful throughout the facility.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by Real Inn Cancun

We welcome your comments, we hope to have you again soon with us, we follow your orders today and always

1 out of 5

Posted by on Jul 21, 2019

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1 out of 5
The pictures showed online completely falsify the actual image of this place. The staff was very kind and had good service but I checked out a day after I entered and felt relieved. Extermination needed for pests...

Posted by on Jan 23, 2019

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4 out of 5
We had a WONDERFUL time at the Real Inn. The staff was very friendly and helpful. The one incident that we had was addressed by management immediately! Would recommend this to friends and family!

Posted by , from Columbus, Ohio on Dec 13, 2018

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Comment from Hotel Management

Dec 15, 2018 by Real Inn Cancun

Thank you for staying with us, we hope you had a great stay, your comments and experiences are very important for us. We hope to see you again. Best regards,

5 out of 5

Posted by on Nov 10, 2018

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Comment from Hotel Management

Nov 13, 2018 by Real Inn Cancun

Thank you for staying with us, we hope you had a great stay, your comments and experiences are very important for us. We hope to see you again. Best regards,

2 out of 5

Cheap hotel.

If you’re looking for an inexpensive hotel the real inn is where to be but you have to pay for everything else. This hotel doesn’t give away anything for free. Not even breakfast. You want extra towels you have to pay. Extra water you have to pay everything you have to pay.

Posted by on Jul 28, 2018

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Comment from Hotel Management

Aug 4, 2018 by Laura

We take into account your comments in order to improve the service. We hope you come back soon in order to get an opportunity to give a better impression

All-inclusive Details

  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included

Property Features

Real Inn Cancun offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business center on site. There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Real Inn Cancun. Free self parking is available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 6 levels
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Real Inn Cancun offers 160 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Stock Cafe - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Pool Bar - This bar overlooks the pool. Open daily.

Lobby Bar - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Real Inn Cancun

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Number of children who can stay free - 10

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 290 for adults and MXN 140 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Real Inn Cancún Camino Real Cancun
  • Real Inn Cancún Camino Real
  • Real Cancún Camino Real Cancun
  • Real Cancún Camino Real
  • Real Inn Cancún Cancun
  • Real Cancún Cancun
  • Real Cancún
  • Real Inn Cancún by Camino Real
  • Real Inn Cancún Hotel Cancun
  • Real Inn Cancún Hotel
  • Real Inn Cancún
  • Real Inn Cancun Hotel
  • Real Inn Cancun Cancun
  • Real Inn Cancun Hotel Cancun

You should know

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.