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Real Inn Cancun

3.5-star property
Km 5.5 Boulevard Kukulkán, Cancun, QROO 1-855-201-7819

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3.0 out of 5
See all 10 Travelocity Reviews

"I didn't like having to use card for everything also didn't provide wash clothes " More

By a verified traveler on Sat 29 Feb 2020

Points Of Interest

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Hotel Description

3.5-star Beaux Arts hotel near Tortuga Beach

On lake

Within a 15-minute walk of this Zona Hotelera hotel, you'll find Langosta Beach and Tortuga Beach. Turtle Beach and Cancun Golf Club at Pok Ta Pok are also within 2 miles (3 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the health club and perks like free self parking.

Free Internet, flat-screen TVs

The 160 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi and free wired Internet. Other amenities include room service, premium bedding, and rainfall showerheads.

Ejecutiva Matrimonial Vista al Boulevard

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$59* Per night/room Aug 29 - Aug 30

Deluxe King Vista a la Laguna

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Dos Camas Vista a la Laguna

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe King Vista al Boulevard

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Dos Camas Vista al Boulevard

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Vista al Boulevard

Bed Count 1 King Bed Maximum Occupancy 2 Max

Real Inn Cancun ratings based on 10 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Real Inn Cancun

Everyone (6) Couples (3) Family (1)
1 out of 5

Posted by on Jul 29, 2020

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Comment from Hotel Management

Sep 4, 2020 by Félix Sánchez

Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.

4 out of 5
I didn't like having to use card for everything also didn't provide wash clothes

Posted by , from Bloomfield hills Mi. on Feb 29, 2020

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4 out of 5
Their restaurant view is beautiful. Although the food wasnt good, was little stale and cold.

Posted by on Feb 28, 2020

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4 out of 5
Staff was not ver friendly and on the second day There was no water in toilet

Posted by , from Las Vegas nv on Feb 25, 2020

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1 out of 5
Worst service ever. Front desk didn't help with adress just ask us to google it. We arrived earlier and they didn't gave us the room until 3:30pm, is late since the check in was at 3;00. Also the hotel don't give you enough towels, water. It doesn't even have a small coffee machine ( even cheapest hotel have one) . No complementary , not even coffee oat reception. Pools close extremely early and there is no service to but drinks ir food at the pool area. Also front desk people don't speak If you can stay somewhere else do it. Also the taxi they have are 3 time more expensive. The person who works on the tour area is not helpful at all. He didn't even smile or try. Horrible service from the begging to the end.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Real Inn Cancun

We're sorry you were unhappy and we'll work hard to fix the issue you experienced, we are working on improving. Thanks for letting us know.

5 out of 5
I loved how laid back and calm it is!! The staff is totally helpful throughout the facility.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by Real Inn Cancun

We welcome your comments, we hope to have you again soon with us, we follow your orders today and always

1 out of 5

Posted by on Jul 21, 2019

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1 out of 5
The pictures showed online completely falsify the actual image of this place. The staff was very kind and had good service but I checked out a day after I entered and felt relieved. Extermination needed for pests...

Posted by on Jan 23, 2019

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4 out of 5
We had a WONDERFUL time at the Real Inn. The staff was very friendly and helpful. The one incident that we had was addressed by management immediately! Would recommend this to friends and family!

Posted by , from Columbus, Ohio on Dec 13, 2018

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Comment from Hotel Management

Dec 15, 2018 by Real Inn Cancun

Thank you for staying with us, we hope you had a great stay, your comments and experiences are very important for us. We hope to see you again. Best regards,

5 out of 5

Posted by on Nov 10, 2018

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Comment from Hotel Management

Nov 13, 2018 by Real Inn Cancun

Thank you for staying with us, we hope you had a great stay, your comments and experiences are very important for us. We hope to see you again. Best regards,

About the Real Inn Cancun

Location Km 5.5 Boulevard Kukulkán, Cancun, QROO 77500

Renovations + Closures

The following facilities or services will be unavailable from April 13 2021 to August 31 2021 (dates subject to change):

  • Fitness facilities

All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included

Property Features

Real Inn Cancun offers its guests an outdoor pool and a health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business center on site. There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Real Inn Cancun. Free self parking is available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 6 levels
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (26.6 km / 16.5 mi)
  • Parking: Free self parking

Room Amenities

Real Inn Cancun offers 160 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Stock Cafe - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Pool Bar - This bar overlooks the pool. Open daily.

Lobby Bar - Onsite bar. Open daily.

Kiosko - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Real Inn Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Individually-wrapped food options are available through room service.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 10
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 290 for adults and MXN 140 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Real Inn Cancún Camino Real Cancun
  • Real Inn Cancún Camino Real
  • Real Cancún Camino Real Cancun
  • Real Cancún Camino Real
  • Real Inn Cancún Cancun
  • Real Cancún Cancun
  • Real Cancún
  • Real Inn Cancún by Camino Real
  • Real Inn Cancún Hotel Cancun
  • Real Inn Cancún Hotel
  • Real Inn Cancún
  • Real Inn Cancun Hotel
  • Real Inn Cancun Cancun
  • Real Inn Cancun Hotel Cancun

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.