4.0 out of 5

"Great place for families, and hotel is located right on the Cancun strip with lots to do - very safe. " More

By a verified traveler on Sun 20 Aug 2017

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Hotel Description

A luxury stay in Cancun awaits you at Omni Cancun Hotel and Villas All Inclusive. Within a 30-minute stroll, you'll find Aquaworld and El Rey Ruins. Highlights at this all-inclusive resort include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 346 rooms, and you can enjoy free WiFi, balconies, and MP3 docks. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Room service, coffee/tea makers, and in-room childcare are also available.

A day of pampering at Omni SPA can include hot stone massages, beachside massages, and body wraps along with aromatherapy and mani/pedis. The fine-dining restaurant, La Vista, serves international cuisine and is open for breakfast and dinner. With 7 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. A conference center, meeting rooms, and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas, a fitness center, and a spa tub. Free hot/cold buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of an area shuttle.

This 4-star Avenida Kukulkan resort is 1.7 km (1 mi) from Delfines Beach and 4.3 km (2.7 mi) from La Isla Shopping Mall.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$225 per night

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Omni Cancun Hotel and Villas All Inclusive ratings based on 120 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Worst stay ever

To start the check in line is huge with no directions only one person at the counter We stayed in the Villa which was three bedroom I have three kids I wanted to make sure everybody stays comfortably Thursday AC did not work I complain to send somebody this it’s working did not work call them again at night too dark can’t fix anything three days of my stay I stayed without an AC , they have 2 resturant which one was closed one day and the other was closed the second day , you have to make reservations for only 2 slots 6.30 or 8.30 ( terrible) The buffet restaurant is not that great food is very limited and they will not refill i was simply told WE ARE out NO mass ... well entertainment team is awesome and the beach is amazing so is the pool but service sucks ... they run out of bottle water so we were only allowed one per son for whole day. About adult drinks not too many choices.... well i will never come back to omni ever.

Posted by , from houston tx on Oct 17, 2017

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3 out of 5

nice but noisey

Pros: marble floors and super clean outdoor areas
Cons: front desk customer service
Upon arrival, we experienced the diligent 20 minute effort of a hotel staff member to sell us on their "vacation club". I didn't appreciate the effort as I had already spent good money for this vacation. It could have been summed up very easily by asking, "Would you like to attend a free breakfast and 90 minute tour to learn how you can save money on future vacations by joining our vacation club?". I didn't need to hear all the bribery pitches of how much they could save us on each and every possible excursion during this trip. After the sales pitch, we were taken to our room. It was not what I had reserved and paid for. I reserved an Executive Suite with a king bed but was given a suite with 2 double beds. Apparently what I "reserved" via Travelocity was actually considered a "request" by the hotel. Meaning, if they have it available, sure, you can have that. If not, this is what you get. I settled for a regular room with a king bed and promise that we would be moved the next day to our desired room and we would have it for the duration of the stay. None of the staff kept informed as to when that would take place so the next 1/2 day was wasted waiting for the new room and periodically checking with the front desk to see if it was ready yet. Credit given to the staff...they made good on their promise but cost me a day of my planned vacation. At this time, they chose to casually mention that they in the process of renovating the property and that we *might* exper

Posted by on Sep 28, 2017

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5 out of 5

Family Vacation

Pros: Staff Rooms Pools Beaches
Cons: Bed mattresses Dinner meals at restaurants Bigger entertainment staff
Location: Great area
Great place for families, and hotel is located right on the Cancun strip with lots to do - very safe.

Posted by on Aug 20, 2017

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4 out of 5

Good service

Everything was great but the food it was just okay

Posted by , from chicago on Aug 8, 2017

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5 out of 5
Hotel was great for the whole family. Staff was awesome and very helpful.

Posted by on Jul 31, 2017

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5 out of 5

Nice Hotel Close to the Beach

This was our first trip to Cancun. The staff at this hotel made us feel like home. We are For sure coming back next year

Posted by , from S on Jul 24, 2017

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1 out of 5
Horrible, I changed the room 3 times very outdated Wifi sucked, the buffet had the same food over and over , entertainment was stupid nothing to look forward too! I payed way to much money for this hotel did not enjoy my stay ! The only good thing was the staff, very friendly and helpful.

Posted by on Jul 13, 2017

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5 out of 5

Best Family Vacation

Pros: The staff all spoke English and were very friendly. Resort was beautiful and everything was clean. The food was excellent.
Cons: Just beware, the time share people are always near the lobby. You need to be firm with them so you don't waste your time sitting in a presentation.
Location: The busses are easily accessible, and there is tons of shopping in the hotel zone. We took the ferry to Isla Mujeres and rented a golf there.
We arrived early and were offered one of the villas instead of the two rooms that I booked. We paid a small fee (which was negotiable) for the upgrade, and our villa was right next to the beach and in a great location for the pools and restaurants. The villa we had was beautiful (#1003), very roomy and everything was well taken care of. We could see and hear the ocean from our patio. It was well worth the money. All of the staff at the resort spoke English and were very helpful. They all worked so hard, and were very friendly. We ate at all of the restaurants, and the food and service was excellent. You do need to make reservations for dinner, but not if you are going to the buffet, and we enjoyed the food there as well. The Da Vinci was the Italian restaurant and it was amazing. The chicken parm and the filet mignon were delicious. Make your reservations early on, each of the restaurants close one day. The water was warm in all of the pools and the ocean also. Everything on the resort was clean. The staff was attentive and kept the drinks coming. I would not hesitate to stay here again!

Posted by , from Hershey, PA on Jun 21, 2017

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1 out of 5

Great location

The staff is friendly and amiable. The food however; is terrible. The sushi barely had any fish on it and from the time you enter the lobby until you leave you are always being hustled by their vacation club staff. I was checking in and one of the walked up to me before I could get to the counter and started hustling me. Very uncomfortable.

Posted by on Jun 12, 2017

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4 out of 5

Close to airport, good for family

We had a great time , staff was great and attentive! Entertainment could be upped a little more , and some of the food ! Sushi bar was to die for . Beach clean . We had a really great time !

Posted by on Jun 4, 2017

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About the Omni Cancun Hotel and Villas All Inclusive

Location Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 77500

Renovations + Closures

The property will be renovating from 21 August 2017 to 15 December 2017 (completion date subject to change). The following areas are affected:

  • Business center
  • Lobby
  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Minibar
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Omni Cancun Hotel and Villas All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Omni Cancun Hotel and Villas All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free. This 4-star Cancun resort is smoke free.

  • 1 building
  • 346 guestrooms or units
  • 10 levels
  • 7 dining venues
  • 7 bars or lounges
  • 9 conference rooms
  • Built in 1988
  • Breakfast available (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.8 km / 9.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Omni Cancun Hotel and Villas All Inclusive offers 346 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11 AM. An additional breakfast is available daily for a fee.

La Vista - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Pina Colada - This beachfront restaurant specializes in seafood and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Da Vinci - This poolside fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Viva Mexico - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sushi Bar - This poolside restaurant specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

24-hour room service is available.

Entertainment

The Omni Cancun Hotel & Villas All Inclusive offers daily activities, including water aerobics classes, windsurfing, paddle boating, and sailing. Pilates and yoga classes are also available on site. Guests can also enjoy tennis, basketball, or volleyball on the hotel's two multi-sports courts, both lit for night play, or play trivia and Name that Tune.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a steam room, and a fitness center. Guests under 16 years old are not allowed in the fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Omni SPA has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath and a spa tub. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Omni Cancun Hotel and Villas All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 910

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Hotel Omni
  • Omni & Villas All Inclusive
  • Omni All Inclusive
  • Omni Cancun Hotel
  • Omni Cancun Hotel & Villas All Inclusive
  • Omni Cancun Hotel All Inclusive
  • Omni Cancun Hotel And Villas
  • Omni Hotel Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.