"We really liked the Omni hotel. The staff was Great. The beach had a ton of seaweed which wasn’t what i had ever seen. The only issues were the buffet ... " More

By a verified traveler on Sun 05 Aug 2018

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Hotel Description

4-star beach property near Aquaworld

Cancun retreat

With a stay at this Zona Hotelera property, you'll be close to Aquaworld and El Rey Ruins.

All-inclusive

3 outdoor pools, a health club, and a spa tub are all featured at this all-inclusive property. Dine at the beachfront restaurant and relax with beach cabanas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, LCD TVs

The soundproofed guestrooms offer free WiFi, 24-hour room service, and free bottled water. Other amenities include free minibar items, rainfall showerheads, and LCD TVs with cable channels.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$336 per night

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Run of the House

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Omni Cancun Hotel and Villas All Inclusive ratings based on 160 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Omni Cancun Hotel and Villas All Inclusive

Everyone (86) Couples (1) Family (5)
4 out of 5
Pleasant, modern hotel on beach. Check in was easy and quick. Staff is well mannered and very friendly. Only three restaurants on site, two of which require reservations each evening and they fill up very quickly. Suggest making reservations well in advance of arrival. Da Vinci was very good, La Vista ok. La Paloma is buffet style, noisy and crowded, but staff keeps things controlled. Wide selection of offerings, mostly well prepared. Room was quite cold when we arrived, and maintenance had to disconnect the AC as it would not shut off by itself. Not too big problem after we left the balcony door open and the room reached a reasonable temp of 68F. Extra blankets were made available when we asked for them. Mattress is very firm, pillows also. However, hot water is at a premium. In seven days we managed only one hot shower. It did not matter what time of day we tried, the shower temperature was tepid at best. Several other parties complained of the same problem while we were there. Ocean view rooms are noisy due to activities at the main pool area. Lagoon view rooms are much quieter, however there is constant "white noise" on the north wing balconies due to the HVAC units in use at "The Pyramid Hotel" next door. There is very good soundproofing when the balcony door is closed though.

Posted by , from Connecticut, USA on Feb 7, 2019

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4 out of 5
Pillows were as hard as a rock, entertainment at hotel ends really early every night, & food at the buffet didn’t have much flavor.

Posted by on Feb 4, 2019

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5 out of 5

Posted by on Jan 28, 2019

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5 out of 5
READ THIS REVIEW... a bit long but truthful What an excellent stay we had at the Omni Cancun. My girlfriend and I came in with high expectations of the resort before arriving, and EACH of them were exceeded. The food... we found it to be great. Many of these other reviews call it sub-par or the same food everyday... that doesn't change how excellent the food tastes! The room itself... we received the room we requested on a high floor with an excellent bay view! Nothing to complain about there. The service... this was the best part about our stay. The staff went above and beyond to make our stay everything we wanted it to be. Rodrigo at La Paloma served us each night. He was very personable, professional and became a fast-friend! Orlando and Eduardo working at the Sushi Bar treated us like family from the moment we met and always made sure we were set. Aurelio at Kuku's Bar was the friendliest person we met at the resort. He was hilarious and shared many good stories and made the best drinks. Lastly, Diego our concierge when we first arrived at the Omni, made us feel at home by welcoming us with drinks! Each staff member we encountered was awesome; it goes to show how special the Omni Cancun is! The beach was excellent. Well taken care of and many chairs to lay on. All in all, we highly recommend this place to anybody in search of a resort while in tropical Cancun. From the staff, to the food, to the beach, it was a dream!

Posted by on Jan 26, 2019

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4 out of 5
Bed was very comfortable and great view. Room was super cold though

Posted by , from US on Jan 23, 2019

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2 out of 5
Water leaking from roof for entire the stay. I have asked to have maintenance for 3 times. But they couldn’t fix the problem. My luggage and shoes were wet. But, no manager show apologize. Terrible room situation, it is far from satisfactory.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 13, 2019 by Alejandra Galván/ Executive Assistant

Dear guest, We really apologize for the inconvenience you have experimented at you room, this is certainly not the memory we intended for you to take with you, we will keep on improving and renewing our service as our main goal is to create an amazing vacation to all our guests. We truly hope to have you again in the future and have the opportunity to make your stay go beyond your expectations and change the perception you receive from us. Regards,

5 out of 5
We were upgraded to villas!!! It was perfect!!!!! Staff went above and beyond!!! Seriously awesome!!!

Posted by on Dec 29, 2018

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2 out of 5
The hotel is very old and is not very clean. The quality of food is not the best. The pools are not heated and even jacuzzi was cold. I expected more from Omni. Way overpriced for what it is. I’d never go back.

Posted by , from Tampa, Florida on Dec 25, 2018

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3 out of 5
the beach was beautiful and the staff was exceptional. The pools and hot tubs closed way too early and they were cold!!

Posted by on Dec 24, 2018

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3 out of 5
If you like screaming children at all hours of the day and night, this place is for you! Not nearly as relaxing as I was hoping. My fault. We didn’t stay at all adult hotel. Next time I will. Also, the doors to the rooms are very heavy wood and they close with a very loud bang. Was awakened many times during the nights with slamming doors. Hotel didn’t have our requested King suite available when we checked in. Had to sleep in separate full size beds the first night. They got that straightened out for the second night, only after I would not accept anything else. They told us that if we would have booked directly with them instead of Travelocity, that wouldn’t have happened! Other than the front desk staff, the rest of the staff was very friendly and helpful. Food was average.

Posted by on Nov 27, 2018

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About the Omni Cancun Hotel and Villas All Inclusive

Location Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Omni Cancun Hotel and Villas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Omni Cancun Hotel and Villas All Inclusive offers its guests 3 outdoor swimming pools, a health club, a spa tub, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Omni Cancun Hotel and Villas All Inclusive. Free self parking is available. This 4-star Cancun property is smoke free.

  • 1 building
  • 10 levels
  • Built in 1988
  • Buffet breakfast (free)
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free self parking

Room Amenities

Guest accommodations at Omni Cancun Hotel and Villas All Inclusive offer free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2017.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Vista - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Pina Colada - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Da Vinci - This poolside fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Viva Mexico - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Entertainment

The Omni Cancun Hotel & Villas All Inclusive offers daily activities, including water aerobics classes, windsurfing, paddle boating, and sailing. Pilates and yoga classes are also available on site.

Guests can also enjoy tennis, basketball, or volleyball on the hotel's two multi-sports courts, both lit for night play, or play trivia and Name that Tune.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed
  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Hotel Omni
  • Omni & Villas All Inclusive
  • Omni All Inclusive
  • Omni Cancun Hotel
  • Omni Cancun Hotel & Villas All Inclusive
  • Omni Cancun Hotel All Inclusive
  • Omni Cancun Hotel Villas All Inclusive
  • Omni Hotel Villas All Inclusive
  • Omni Cancun Villas All Inclusive
  • Omni Cancun Hotel And Villas
  • Omni Hotel Cancun
  • Omni Villas All Inclusive
  • Omni Cancun Hotel Villas

You should know

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.