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Omni Cancun Hotel and Villas All Inclusive

4-star property
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 88 travelocity Reviews

"I absolutely love this resort! They have everything you need including entertainment, friendly staff, yummy food options and a beautiful view! I have ... " More

By a verified traveler on Sun 01 May 2022

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Hotel Description

4-star beachfront property near Aquaworld

On the beach

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and El Rey Ruins.

All-inclusive

A full-service spa, 9 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a lazy river and a free kid's club, and free supervised childcare is an added bonus.

Free WiFi, LCD TVs

The 346 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include free minibar items, rainfall showerheads, and LCD TVs with cable channels.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$467* Per night/room Jun 4 - Jun 5

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room Lagoon View upto 4 adults included

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Non Refundable Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Omni Cancun Hotel and Villas All Inclusive ratings based on 88 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Omni Cancun Hotel and Villas All Inclusive

Everyone (20) Couples (20) Family (36)
5 out of 5
I absolutely love this resort! They have everything you need including entertainment, friendly staff, yummy food options and a beautiful view! I have to say the staff is the best part they go above and beyond! We had two wonderful people take care of us at the pool Angel and Uliseus (not sure of spelling). Bernardo at Pina Coloda was phenomenal everyone remembers you, your orders and had them ready at your table or chairs in minutes! This is by far my favorite resort in Cancun. Downside is people reserve chairs with towels very early in the morning but this time I saw staff coming around and taking them from the chairs if people were not there! So that was a pleasant change! The ocean is beautiful but the waves were a bit to rough for me! Overall a great resort and great people! Just big enough for me while not being too small or too big. I love it!

Posted by on May 1, 2022

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Comment from Hotel Management

May 3, 2022 by CS

Dear Anna M Thank you for choosing Omni Cancun Hotel & Villas as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Cancun. We feel happy to learn the level of service you received from the team members was consistently world class; please be certain our team will be cheered for the outstanding service they are providing every day. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, Siomara Chavez

4 out of 5
I liked the location of the property. It is close to beach. Food and beverage were good. Some staffs were not friendly. The level of service was dependent your amount of tips. There was a water leakage in the bathroom from one of the lights. Overall ok hotel with potential to improve in many areas.

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 3, 2022 by CS

Dear Sangam Thank you for taking the time to share with us your comments regarding your visit. We believe that your feedback and our guests' comments are of extreme importance as these help us to learn about our opportunity areas and address them timely to reduce their negative impact. We hope you come back again and stay with us! Sincerely, Siomara Chavez

5 out of 5
Just went to chill for a few days. It was a very clean resort. I thought the food was very good.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 18, 2022 by CS

Dear Hope We were delighted to read that you have enjoyed all the details we take pride in offering our guests. As our regular practice, we have been happy to share your lovely remarks to our team who constantly work on ensuring that all of our guests only receive the very best in service. We look forward to having you back home in the near future. Best regards, Siomara Chavez

4 out of 5
We enjoyed our stay. Great drinks, amazing beach and water. Marcos provided excellent housekeeping, Ciro made perfect drinks and Ivan provided great food service. Cons: difficulty sleeping due to loud hallways at night without any security patrolling. Sushi bar staff acted as though I was invisible. Their service focused on the teens. I still never had any sushi after 5 days of trying.

Posted by , from Dallas on Mar 20, 2022

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Comment from Hotel Management

Mar 22, 2022 by CS

Dear SANDRIA We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure to have you at home, and we appreciate that you have taken the time to share your experience in this platform. We greatly appreciate your feedback as it helps us to keep working hard in order to achieve your complete satisfaction. We hope you come back again and stay with us Sincerely, Siomara Chavez

5 out of 5
Everything was perfect. We had been to Cancun one previous time and stayed at another resort which was ok but this one was so much better. The food was excellent. Service was normally very good. Needed to get chairs early to get around the big pool where we wanted to be as there were not a lot of them.

Posted by on Mar 17, 2022

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Comment from Hotel Management

Mar 22, 2022 by CS

Dear Michael We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure to have you at home, and we appreciate that you have taken the time to share your experience in this platform. We are very glad to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your kind comment. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Best regards, Siomara Chavez

5 out of 5
We absolutely loved this resort! The food was good, and the service was excellent. I was skeptical because of the reviews but boy was I pleasantly surprised. It was better than any of other resorts we have stayed at in Cancun. The beach was one of my favorite features of this resort. It was not rocky and was so close to the resort. The Omni does a great job of clearing the seaweed. We didn’t even realize there was seaweed until we walked on the beach and noticed the other resort beaches were covered in seaweed. One of our favorite restaurants was Pina Colada. The mushroom tacos were my top choice. We couldn’t get enough of the avocado and pico dip. Overall the resort gets a 10 out of 10 from us. I can’t wait to return to this resort in the future!

Posted by , from LAKELAND on Mar 14, 2022

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Comment from Hotel Management

Mar 22, 2022 by CS

Dear April Nothing is more important for us than our guest's satisfaction, thank you so much for choosing Omni Cancun and for allowing us to serve you as you deserve. Please come back again soon, it is always a pleasure to host you.

3 out of 5
Omni was a little smaller than we expected, but still enjoyable. When looking over the apps, reviews and website it was clear staff would be masking and taking extra precautions but they wanted us to wear a mask outside, to our table, which was unnecessary. People are traveling to mask up in Cancun. It also didn’t make sense for the extra precautions when they re-used the cups we all drank out of after putting them in a soapy tub. The food over all was ok but our whole group got sick the 2nd day, and the day coming back. Everything is done by phone so make sure you have the wifi or service!

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by gm

Dear Rachel, Thank for choosing Omni Cancun as your holiday destination and for taking the time to give us your valuable feedback .You can rest assured that we read all and each one of the reviews that are received. The feedback we receive gives us an accurate idea of how our guests are perceiving our service, and also gives us the opportunity to learn about our opportunity areas and address them timely to reduce their negative impact. Regarding the plastic cups washing process We do have a special machine called monoclean (you can search for it in YouTube) which washes up the plastic cups inside-out with very hot water and after that they leave the plastic cups soaking in water with disinfectant for 1 minute; We are sorry to hear your friends got sick, checking the log book we don´t have any reports in regards to that. We hope you give us the opportunity again in the future and come back and stay with us. Warm regards, Siomara Chavez

3 out of 5
Property is beginning to show its age.

Posted by on Feb 20, 2022

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Comment from Hotel Management

Feb 23, 2022 by gm

Dear Teresa, We believe that your feedback and our guests' comments are of extreme importance as these help us to learn about our opportunity areas and address them timely to reduce their negative impact I sincerely hope you can give us another chance to welcome you and your family back to the OMNI Cancun Resort & Villas. Sincerely, Siomara Chavez

4 out of 5
I like that beautiful view a environment.

Posted by on Dec 29, 2021

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Comment from Hotel Management

Jan 3, 2022 by gm

Dear Jack, Thank you for the review. Omni Cancun Hotel appreciates you taking the time to leave your feedback. We are very glad you experienced our world-class level of service and hope to see you again with your friends and family! Warm regards, Siomara Chavez

5 out of 5

Posted by on Dec 24, 2021

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Comment from Hotel Management

Jan 3, 2022 by gm

Dear Selma, Thank you for the review. Omni Cancun Hotel appreciates you taking the time to rate us. We are very glad you experienced our world-class level of service and hope to see you again with your friends and family! Warm regards, Siomara Chavez

About the Omni Cancun Hotel and Villas All Inclusive

Location Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Omni Cancun Hotel and Villas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Omni Cancun Hotel and Villas All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 4-star Cancun property is smoke free.

  • 1 building
  • 346 guestrooms or units
  • 16 levels
  • 9 dining venues
  • 2 bars on the beach
  • 5 bars or lounges
  • Built in 1988
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Omni Cancun Hotel and Villas All Inclusive offers 346 accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

La Vista - Overlooking the garden, this theme restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Pina Colada Restaurant - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Da Vinci - This poolside restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Viva Mexico Tacos - This poolside theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a lazy river, a health club, and a spa tub.

Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Cancun Spa has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests may be subject to health screenings for COVID-19 at the property.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Omni Cancun Hotel and Villas All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per day
  • Sanitation services: USD 1.60 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Hotel Omni
  • Omni & Villas All Inclusive
  • Omni All Inclusive
  • Omni Cancun Hotel
  • Omni Cancun Hotel & Villas All Inclusive
  • Omni Cancun Hotel All Inclusive
  • Omni Cancun Hotel Villas All Inclusive
  • Omni Hotel Villas All Inclusive
  • Omni Cancun Villas All Inclusive
  • Omni Cancun Hotel And Villas
  • Omni Hotel Cancun
  • Omni Villas All Inclusive
  • Omni Cancun Hotel Villas
  • Omni Cancun Inclusive Cancun
  • Omni Cancun Hotel and Villas All Inclusive Cancun

You should know

  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.