4.7 out of 5

"It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and be ... " More

By a verified traveler on Thu 09 Aug 2018

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Hotel Description

4.5-star beachfront resort near La Isla Shopping Mall

Beachside getaway

A stay at this Hotel Zone resort places you steps from Tequila Museum and within a 5-minute walk of La Isla Shopping Mall. Cancun Interactive Aquarium and Marlin Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive resort features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 371 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, balconies, and Smart TVs with satellite channels.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$358 per night

Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive ratings based on 213 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Everyone (66) Couples (16)
4 out of 5
The staff was friendly, courteous, and thouroughly accommodating. The food was excellent. The only negatives were the fact that construction and remodeling made the room very noisy during the day, two of the best restaurants were closed, and the air conditioning system was not functioning properly. We had to call maintenance several times to work on the air conditioning system. I would wait until the remodeling was completed before going again, but the price will probably be higher then.

Posted by , from Maine on Nov 19, 2018

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Comment from Hotel Management

Nov 19, 2018 by Alfredo Santamaria General Manager

Thank you for selecting Live Aqua Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it give us an inside view into our guests experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards. In Laa’kech! Alfredo Santamaría General Manager

5 out of 5
Excellent customer service and very close to the beach

Posted by , from Los Ángeles on Nov 16, 2018

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Comment from Hotel Management

Nov 19, 2018 by Alfredo Santamaria General Manager

Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

5 out of 5
It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and beautiful amenities made this a 5 star experience. Highly recommend, we will surely return the day.

Posted by on Aug 9, 2018

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Comment from Hotel Management

Aug 14, 2018 by Alfredo Santamaria General Manager

Thank you very much for taking the time to share your experience; it’s a privilege to know that Live Aqua lived up to your expectations in every aspect of the most relaxing vacation: food and beverage selection, facilities, relaxing environment and certainly, the service, which is the greatest and probably most important element of our resort. We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arragements. Sincerely, Alfredo Santmaria, General Manager

1 out of 5
This hotel has been a complete disaster and an experience I do not want anyone to go through. First my room, they were doing construction in my room so I had to deal with super loud noises from 8am - 6pm! It was ridiculous, they couldn't change my room because apparently there we no other rooms WHEN THE HOTEL WAS OBVIOUSLY EMPTY!! Also when you want to speak with the manager he left, he's on break, or he's no where to be found. The food is average in every restaurant except in one which is "MB". That restaurant was amazing. The DRINKs are another story, the drinks are watered down, inconsistent, and tasteless. If you are by the pool inside, or in one of the bars, all the drinks taste different. They hand you a good one and than a bad one. Also by the pool we had a speaker the size of an iPhone super low and was told to turn it off, we could not play catch in the pool [nobody was in pool], there is never ice in the hotel... Oh there isn't any entertainment in this hotel, no music, no dj's no nothing. In one of the bars two dj's were setting up, the employee muted the TV, i finally thought, GREAT TIME TO DANCE, the Djs handed us headphones!!!! I could not believe myself. This was the most boring place to go to. Everybody in this hotel spent the walking around everywhere trying to find something to do. Here is the gist of this hotel, wake up by loud construction noises, go eat same breakfast, go to pool, drink watered down drinks, go back to room, and sleep! STAY AWAY

Posted by , from New York on Jul 25, 2018

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Comment from Hotel Management

Jul 31, 2018 by Alfredo Santamaria General Manager

Dear Albert, Thank you for taking the time to share your recent experience at Live Aqua Cancun, which contributes greatly to our improvement. It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. In regards to the improvements we are making, at Live Aqua Beach Resort Cancun, we are committed to preserving your experience and accommodating needs and desires you may require. We apologize for the inconveniences that this improvements caused you during your stay, please feel free to contact us with any additional comments you may have, we truly appreciate your feedback which is our best source of guidance when implementing strategies aimed to gain our guests complete satisfaction. I remain at your service, In Laa´kech! Alfredo Santamaría

5 out of 5
Excellent and relaxing stay. Rosas the staff member was extremely accommodating our whole stay we were there.

Posted by on Jun 15, 2018

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Comment from Hotel Management

Jun 18, 2018 by Alfredo Santamaria General Manager

Dear guest, Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech!

5 out of 5

Relaxation at its Finest!

Pros: The service, and the aroma of eucalyptus everywhere!
Cons: The dinner buffet was not open this year, only for breakfast. There were some restaurants that were not open all the days we where there.
This was my second time visiting this hotel and it was such a great experience! Both times I went, we were pampered and treated like royalty by all the employees. Everyone greeted you with a smile and tried their hardest to make your experience a great one. All the employees where great, however, there was one that really made our experience a memorable one. His name is John, he worked as a server at the pool. He was extremely attentive! He made sure the adult beverages were plentiful, stayed hydrated, and were well fed :) We honestly never had to ask, it was like he could just read our minds and got us what we needed. He always greeted and served us with a BIG smile. He was a pleasure. We saw him the previous year as well, and it was really nice to see him again! Everyone that served at the pool was great, but John was our favorite ;)

Posted by on Jun 13, 2018

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Comment from Hotel Management

Jun 29, 2018 by Alfredo Santamaria General Manager

Thank you very much for taking the time to share your comments on your recent stay. Your feedback is very important to us and it is my regret that we were not able to meet your expectations. One of our main objectives is the satisfaction of our guest with some of our restaurants being closed. Let me assure you that the points you mentioned in your review will be taken into consideration and used to bring our services to the level where we can meet and exceed every expectation of our highly appreciated guest. Thank you for adding your remarks of the positive sides of your vacation with us and mentioning that overall you had a very happy vacation with us. Should you decide to give us the honor of being your hosts once again, we would be more than happy to assist you with any pre-arrival arrangements, please make sure you contact us for any additional comments you may have on your recent or future stay. In Laa´kech!

5 out of 5

Relaxing couples vacation for the win!

Pros: The location on the beach, service, food, and "adult only" atmosphere were amazing at this hotel. It was the perfect place for us to go to get away!
Location: The location was amazing. It was across the street from a outdoor shopping mall and the beach was beautiful.
We had an excellent time. The food was amazing! At breakfast, they had omelet and smoothie stations along with so many amazing choices. I recommend ordering an iced cappuccino with Bailey's! For dinner, do try out the Habanero Cream soup at mb-- it was definitely a highlight. Although the weather did NOT play ball during our vacation, we still had a great time. One option that we took advantage of during our stay was checking out DVDs from the concierge. They had several new(er) movies that we hadn't seen (we have young kids and so if it isn't by Disney or Dreamworks, it was new to us)! We did enjoy a cabana by the pool on one of the nicer days (when it wasn't raining) and the service was exceptional! We also had a couples massage and it was AMAZING! We didn't take advantage of the spa's resources for the entire day (which was a missed opportunity-- you have access to the hydrotherapy and steam rooms the entire day of your spa service) but we will keep that in mind for the next time. Overall, our stay was amazing and I highly recommend Live Aqua Beach resort!

Posted by , from Rural, MO on May 28, 2018

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Comment from Hotel Management

Jun 4, 2018 by Alfredo Santamaria General Manager

Thank you Laura for selecting Live Aqua Cancun and for taking the time to share your experience during your recent stay in our hotel. We are thrilled to know you have enjoyed your stay. Let me assure you that this kind of recognition has a very special meaning to us as a team, and it motivates us to do what we do best: create unique and memorable experiences for our guests. It is very heartwarming to read that our efforts are paying off and that we have gained a member of the Live Aqua family. It will be our pleasure to have you back soon. Until then, receive our best regards. In Laa´kech!

5 out of 5
We stayed at the Live Aqua, Cancun from 5/13 thru 5/17/2018. My girlfriend has stayed at this resort twice before, it was my first time. We did the all-inclusive package(this hotel offers several). It is a fairly large hotel and it is adult only. This is mainly a couples type hotel. We had an ocean view room on the 4th floor. To be brief, I was very happy with the hotel and everything about it. Food was excellent; the employees were all very friendly and helpful. It is much nicer than the Sandals(3) I have been to in the past. The waitstaff around the pool areas were absolutely fantastic. The pool with the swim-up bar is fairly small. There is a beach but ocean was rough so we didn't spend time on it. The hotel was not real crowded(time of year) so we did not have to make reservations for some of the dinner restaurants that normally required them. Good mix of guests from US, Mexico, China and Europe that I talked to. For people who travel to Cancun...every resort has people trying to sell you a timeshare. Unless you got your trip free because you agreed to set thru the talk, walk away. It is not mandatory. Very high pressure and they will ruin your day. This is the 1st all-inclusive I have stayed at that did not have a selection of liquors in the room. We did have unlimited beer in the room. I could order a drink thru room service but could not get get a bottle for the room. We never felt a tip was expected by any of the staff. We did tip and so did others.

Posted by , from Virginia on May 21, 2018

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Comment from Hotel Management

May 29, 2018 by Alfredo Santamaria General Manager

Dear Bob, Thank you so much for taking the time to share this kind review regarding your second stay at Live Aqua Cancun. It is heartwarming to receive such positive comments, thank you for highlighting our friendly and helpful service. It is rewarding for the entire team to know that you have enjoyed every detail of the Resort, our culinary options, the room service, the bars and the pools. It was truly an honor to have assisted you. Thank you for being an AquaLover, we will be very happy to see you once again. Warm greetings, Alfredo Santamaría General Manager

5 out of 5

Everything was great!!! 24hr room service

24hr room service, drinks are amazing employees are amazing I checked in the 1st thing they do is give u a hand massage I have nothing bad 2 say bad about this resort the food is amazing from the breakfast buffet to lunch by the pool I definitely plan on coming back!!!

Posted by on May 16, 2018

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Comment from Hotel Management

May 29, 2018 by Alfredo Santamaria General Manager

Dearest Joan, thank you very much for sharing such a dazzling review regarding your visit to Live Aqua Cancun. It's a great honor to be continue choosen as your perfect destination holidays. Thank you for let us know how fantastic your stay was, and highlight our warm service, rooms and restaurant options. We look forward to being your hosts time after time and having the opportunity of embracing you as part of our family. Sincerely, Alfredo Santamaría General Manager

5 out of 5
My husband and I met my sister and brother in law at Live Aqua Cancun for our 5 year wedding anniversary celebration, and let me just say, top notch!! The food was excellent. MB restaurant was so delicious. A true culinary experience. Compliments to the chef! The service was even better. I cannot speak enough about the cleanliness of the hotel, from the rooms, to the pools, to the bathrooms (impeccable)! Even the lounge chairs by the pool - spotless. My only complaint would be the hammering at 7 am. There were some lights being fixed in front of the elevators inside the hotel. I understand the need to maintain the property, but perhaps something that loud could wait until later on in the day? I still give this resort 5 stars, and we will definitely be back - hopefully sooner than later!!!! The spa is absolutely amazing. Very clean, and professional. My husband and I treated ourselves to a couples massage and it was fantastic. Daisy & Novu were wonderful massage therapists. Special shout outs to Luis, Umberto, Yamir, Marisol, Daisy (gave a wonderful greeting at check in with a hand massage). Wish we were there right now! Thank you Live Aqua!

Posted by , from West Babylon, NY on May 3, 2018

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Comment from Hotel Management

May 29, 2018 by Alfredo Santamaria General Manager

Dear Audrey, I cannot thank you enough for sharing your experience in such delightful detail. It is an honor to have suceeded by making your experience one to remember. Thank you for speaking so highly of our service and professional staff members, specially Luis, Humberto, Yamir, Marisol and Daisy. I'll be sharing your praise with the team, I'm sure they'll be delighted and much more motivated .On behalf of all the staff at Live Aqua Cancun, we sincerely wish to have the opportunity to be your hosts once again, and exceed by far, your recent wonderful experience. Sunny regards, Alfredo Santamaría General Manager.

About the Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Offsite tours not included
  • Fitness facilities included
  • All food and beverages included

Property Features

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive resort also offers a health club, a steam room, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun resort.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • 10 conference rooms
  • Built in 2005
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.6 km / 12.2 mi)
  • Parking: Free valet parking

Room Amenities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers 371 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Smart televisions come with premium satellite channels and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

SIE7E - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

MB - This fine-dining restaurant serves dinner only.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers white-sand beachfront in addition to a fitness center with more than 30 LifeFitness and ProStep workout stations; free weights, and an exercise floor. Aerobics, spinning, Tai Chi, Tae Kwondo and yoga classes are offered as well. There are 2 lighted tennis courts, and 7 swimming pools.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Spa Aqua features 12 indoor and 14 outdoor treatments rooms, and offers steam baths, spa tubs, saunas, a temazcal, and a cold-water plunge pool. Guests can receive treatments in the spa, on the beach, poolside, or in the privacy of their guestrooms.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Beach Resort Cancún Adults Only All Inclusive
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Adults
  • Live Aqua Beach Cancún Adults All Inclusive Cancun
  • Live Aqua Beach Resort Cancún Adults All Inclusive Cancun
  • Live Aqua Beach Resort Cancún Adults All Inclusive
  • Live Aqua Cancun Adults Only All Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Promotions

Limited Time Offer: USD 50 Resort Credit (per day)
Book a stay in a rate plan displaying the “USD 50 resort credit per day” green tag for travel now - December 31, 2018 and receive a daily non-cumulative USD 50 resort credit.

Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limited Time Offer: USD 100 Resort Credit (per day)
Book a stay in a rate plan displaying the “USD 100 resort credit per day” green tag for travel now - December 31, 2018 and receive a daily non-cumulative USD 100 resort credit.

Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Added Benefits

Book a stay in a "Suite" room type and receive free use of cabin and a 20-minute massage daily.


Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.