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Live Aqua Cancun - Adults Only - All-Inclusive

5.0 star property
5-star beachfront property near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for Live Aqua Cancun - Adults Only - All-Inclusive

Exterior
Property video
Exterior
Executive lounge
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly

Explore the area

View in a map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Interactive Aquarium
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Premium King Room with Partial Ocean View

  • Sleeps 2

View all photos for Ocean Front Premium King Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean Front Premium King Room

  • Sleeps 2

Ocean Front Premium King Room with Terrace

  • Sleeps 2

Premium King Room with Garden View

  • Sleeps 2

Premium Aqua Club Ocean Front King Room

  • Sleeps 2

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking, Garden View

9.2 out of 10
Wonderful
(43 reviews)
  • Garden view
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

9.6 out of 10
Exceptional
(22 reviews)
  • Garden view
  • 364 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

9.6 out of 10
Exceptional
(40 reviews)
  • Ocean view
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 364 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Terrace, Oceanfront

Premium Room, 2 Double Beds, Terrace, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Terrace, Oceanfront

9.6 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 471 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Terrace, Oceanfront

Premium Room, 1 King Bed, Terrace, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Terrace, Oceanfront

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 461 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Beach/ocean view

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

9.8 out of 10
Exceptional
(26 reviews)
  • Ocean view
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 364 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 641 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 364 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium Room, 1 King Bed, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Honey Moon)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Honey Moon)

  • Ocean view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Tierra)

Suite (Tierra) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Tierra)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Viento)

Suite (Viento) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Viento)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 649 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Honey Moon Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Honey Moon Suite

  • Sleeps 3

View all photos for Tierra Suite

Living area | 65-inch Smart TV with cable channels, table tennis, books

Tierra Suite

  • Sleeps 3

Viento Suite

  • Sleeps 3

View all photos for Aqua Suite

Living area | 65-inch Smart TV with cable channels, table tennis, books

Aqua Suite

  • Sleeps 3

View all photos for Premium Room, 1 King Bed, Partial Ocean View

Premium Room, 1 King Bed, Partial Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Partial sea view
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 353 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite (Wellness Aqua)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Wellness Aqua)

  • Ocean view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Wellness Aqua Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Wellness Aqua Suite

  • Sleeps 3

Premium Partial King Room With Ocean View

  • Sleeps 2

Premium Partial Two Double Room With Ocean View

  • Sleeps 3

Premium Two Double Room with Garden View

  • Sleeps 3

Ocean Front Premium Two Double Room

  • Sleeps 3

View all photos for Premium Two Double Room with Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Two Double Room with Partial Ocean View

  • Sleeps 3

Premium Aqua Club Ocean Front Two Double Room

  • Sleeps 3

Ocean Front Premium Two Double Room with Terrace

  • Sleeps 3

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About the neighborhood

Cancun

Beachside getaway.Within a 10-minute walk of this Zona Hotelera property, you'll find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Nichupté Lagoon and El Sol de Cancun are also within half a mile (1 km).

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 3 min walk - 0.2 miles
  • Hotel Zone Beaches - 6 min walk - 0.4 miles
  • Marlin Beach - 6 min walk - 0.4 miles
  • Kukulcan Plaza Shopping Mall - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Hooters - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Taco y Tequila - ‬6 min walk

About this property

Live Aqua Cancun - Adults Only - All-Inclusive

5-star beachfront property near Hotel Zone Beaches
Live Aqua Cancun - Adults Only - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Live Aqua Cancun - Adults Only - All-Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 14564 sq ft of conference space
  • 1353 sq m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Cancun - Adults Only - All-Inclusive offers 371 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Feel Harmony Spa has 4 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

How close is Live Aqua Cancun - Adults Only - All-Inclusive to the airport?

Live Aqua Cancun - Adults Only - All-Inclusive is 12.4 mi (20-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Live Aqua Cancun - Adults Only - All-Inclusive?

As of Jan 30, 2026, prices found for a 1-night stay for 2 adults at Live Aqua Cancun - Adults Only - All-Inclusive on Feb 1, 2026 start from $578.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Live Aqua Cancun - Adults Only - All-Inclusive have an airport shuttle?

Airport shuttle services are not available at Live Aqua Cancun - Adults Only - All-Inclusive.

How close is Live Aqua Cancun - Adults Only - All-Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Live Aqua Cancun - Adults Only - All-Inclusive offer free breakfast?

Live Aqua Cancun - Adults Only - All-Inclusive offers free cooked-to-order breakfast every day from 7:00 AM to noon.

Is there a casino at Live Aqua Cancun - Adults Only - All-Inclusive?

No, there is no casino at this property, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are nearby.

What time is check-in at Live Aqua Cancun - Adults Only - All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Live Aqua Cancun - Adults Only - All-Inclusive?

This property offers free self parking and valet parking.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a pool?

Live Aqua Cancun - Adults Only - All-Inclusive features 7 outdoor pools. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Mexican cuisine, garden views, and a poolside location.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a spa?

Pamper yourself with a day at Feel Harmony Spa, where you can enjoy prenatal massages, mani/pedis, and body treatments.

How close is Live Aqua Cancun - Adults Only - All-Inclusive to downtown Cancun?

Live Aqua Cancun - Adults Only - All-Inclusive is 0.7 mi away from Avenida Kukulkan.

Live Aqua Cancun - Adults Only - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1415 out of 1939 reviews
Rating 8 - Good. 289 out of 1939 reviews
Rating 6 - Okay. 153 out of 1939 reviews
Rating 4 - Poor. 41 out of 1939 reviews
Rating 2 - Terrible. 41 out of 1939 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
From the moment we walked in til the moment we left LIVE AQUA was 110% luxury and relaxation. Ernesto our butler was beyond our expectations. Highly recommend upgrading to the lounge. Staff was amazing, food was perfect in every restaurant (we tried almost all of them).
Stayed 5 nights in Nov 2025

2/10 Terrible

HOA, SAN DEGIEO

Disliked: Cleanliness
Stayed 3 nights in Nov 2025

10/10 Excellent

Mariano

Stayed 4 nights in Oct 2025

10/10 Excellent

Mladen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was dope
Stayed 7 nights in Oct 2025

10/10 Excellent

Sterling

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for my wife and I. Ocean view suite was perfect little getaway. Just what we needed
Stayed 2 nights in Oct 2025

10/10 Excellent

Fabio

Stayed 4 nights in Oct 2025

6/10 Okay

lisa

Stayed 7 nights in Oct 2025

10/10 Excellent

Ming

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 6 nights in Sep 2025

10/10 Excellent

Yuneisit

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!!!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Christina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really good, we stayed at many resorts in Cancun this one had the best food.
Stayed 5 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Sunmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my time being here. I was surprised with the location (how convenient to get to the mall by walk). Also, everything seemed clean and neat. However, the first room I used had a broken thermometer (I did not realize it until I changed my room). And the second room I upgraded for ocean front had a broken mirror in the washroom where I had to use a towel to hold it. These were not a really a big deal for me so I did not complain. One thing I would suggest here is offering the reservation system. This was the only thing that will stop me from going back. All the restaurants were like 1hr waiting. I do not understand why the hotels do not allow the guests to book in advance for the restaurants.
Stayed 5 nights in Oct 2025

10/10 Excellent

Carole

Stayed 4 nights in Oct 2025

10/10 Excellent

James

Stayed 5 nights in Oct 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the service was Excellent. Arturo and Carlos (butlers) were very helpful. Rosevelt at the pool was an excellent server.
Stayed 3 nights in Oct 2025

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 5 nights in Oct 2025

10/10 Excellent

Devon Joseph

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RUBEN RUBEN RUBEN!!!!! Ruben was a beyond amazing server. Every time we had Ruben it was amazing laughs, good service and a very memorable experience
Stayed 7 nights in Oct 2025

10/10 Excellent

Seyedeh rana

Stayed 7 nights in Sep 2025

6/10 Okay

Juntao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week, and until our last day, we truly enjoyed everything. The activities were amazing — especially the bracelet-making and dream catcher classes. Jessica, Naomi, and Alex were so warm, patient, and fun to spend time with. At Siete 7, Gerardo and Marco made every breakfast a joy. Gerardo was especially thoughtful — always bringing what we needed and introducing local dishes. Thanks to them, most of our stay felt relaxing and memorable. Unfortunately, our experience was overshadowed by how Concierge Manager Edgar handled a serious issue. I stepped on a broken glass bottle right in front of the hotel’s beach, and when we called for help, he showed no empathy and simply said it wasn’t the hotel’s responsibility since the beach is open to public, and he has never seen it happen in for last 15years. His dismissive attitude was very disappointing and out of line with the otherwise wonderful service. It’s a shame such a great resort has a manager who doesn’t reflect the kindness of the rest of the team.
Stayed 5 nights in Oct 2025

8/10 Good

mitch

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man that brought up our luggage asked for a tip before we had a chance to offer one to him. I didnt't like that, otherwise it was a fun time
Stayed 5 nights in Oct 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Service was fantastic. Food was great. The staff really seemed to care about making it an enjoyable experience.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great other than the room not being as cool as I would like and they didn’t have as many free chairs and day beds by the pool as they did have rental cabanas. Almost forcing you to have to rent a cabana. With how much I payed for the entire trip for an all inclusive I find it a little unnecessary to then ask to pay additional to enjoy the pool or beach area!
Stayed 4 nights in Oct 2025

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 6 nights in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not vrowded atvall numerous pool options
Stayed 10 nights in Oct 2025