4.7 out of 5

"Amazing experience! The best customer service the resort it's in ththe best area view was great service phenomenal and food delicious .would Definitel ... " More

By a verified traveler on Mon 28 Aug 2017

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Hotel Description

A luxury stay in Cancun awaits you at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive. Within steps you'll find Tequila Museum and La Isla Shopping Mall within a short 5-minute stroll. Highlights at this all-inclusive resort include 8 restaurants, 7 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with satellite channels are featured in all 371 rooms, and you can enjoy free WiFi, balconies, and iPod docks. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Additionally, DVD players, separate bathtubs and showers, and coffee/tea makers are available.

A day of pampering at Spa Aqua can include beachside massages, hydrotherapy, and thalassotherapy along with access to the sauna and spa tub. The buffet restaurant, SIE7E, is open for breakfast, lunch, and dinner. With 3 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite nightclub and health club. A conference center, a 24-hour business center, and meeting rooms are among the business amenities offered. Other amenities include free WiFi in public areas, a Turkish bath/hammam, and a sauna. There's also the convenience of free valet parking.

Attractions within a 10-minute drive of this 4.5-star Avenida Kukulkan resort include El Rey Ruins and Delfines Beach.

Deluxe Room, Balcony, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$479 per night

Deluxe Room, 2 Double Beds, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Terrace, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Aqua Club Ocean Front-Lounge Club Access

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed (Tierra Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive ratings based on 186 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Best Resort !

Amazing experience! The best customer service the resort it's in ththe best area view was great service phenomenal and food delicious .would Definitely go back again and highly recommend!! Thank you to all the staff for making my vacations a great one !

Posted by , from orlando fl on Aug 28, 2017

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Comment from Hotel Management

Sep 8, 2017 by Alfredo Santamaria General Manager

Dearest Jennifer, thank you so much for taking the time to share your spectacular experience. I am delighted to know that we caused such a positive impression with the warmth and efficiency of our service. Nothing brings us more pride than to know that we provided an unforgettable experience. Hopefully we will have the chance to be your hosts once again and exceed once more each and every expectation you may have. Sunny regards, Alfredo Santamaria General Manager

5 out of 5

Beautiful hotel with amazing service

We loved our stay at this hotel. Their service and staff were amazing. The all inclusive food was great too.

Posted by , from Denver, CO on Aug 19, 2017

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5 out of 5

Best hotel ever

Made our Cancun vacation unforgettable. The rooms were great and the service was exceptional. Staff was very friendly and helpful

Posted by , from New York on Aug 19, 2017

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Comment from Hotel Management

Aug 21, 2017 by Alfredo Santamaria General Manager

Neville, thank you so much for sharing a brief review, regarding your recent visit. We are delighted to know it was a very enjoyable one, and that you would be willing to recommend us. We look forward to being your hosts once again in the future. Alfredo Santamaria General Manager

5 out of 5

Best place in Cancun!!!

Pros: Everything!!!
Cons: Nothing I can think of
Location: The mall is right across the street, city bus stop is a block down, everything is close if you want to leave lol
Best pace to stay in Cancun, hotel staff is unbelievably amazing. They go above and beyond to make you feel comfortable and have a good time. We never met anyone with a bad attitude, the staff is happy to work there you can tell! Best drinks and food, highly recommend the Italian restaurant and MB. Rooms were so comfortable and clean, stayed super cold in the room and the bed was so nice. I'll never stay any where else again, major plus the aromatherapy is every where in the hotel it's so calming.

Posted by on Jul 2, 2017

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Comment from Hotel Management

Jul 14, 2017 by Alfredo Santamaría General Manager

Thank you very much for your visit, and for mentioning so many positive elements you have experienced at Live Aqua Cancun. I am pleased to know you enjoyed our personalized service, quality and variety in culinery experiences. We are often told about the important role that reviews play for the vast majority of our guests, as they find them useful for researching their next destination and what to expect. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Sincerely, Alfredo Santamaría General Manager

5 out of 5

Rest and relaxation? This is for you!

If you are looking for R&R in a serene paradise like setting and enjoy being treated like royalty this is the place for you. This was my second time here and would absolutely recommend. Just got back yesterday ♡♡♡

Posted by on Jul 1, 2017

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Comment from Hotel Management

Jul 14, 2017 by Alfredo Santamaria, General Manager

We are thrilled to have been awarded such glowing comments regarding your second visit with us. Our service and attention to detail have rewarded us with this very special challenge, to make each of our guests visit better than the last, and we have been working tirelessly to achieve it. It will be our pleasure to host you again for a third time, we will be sure to prepare accordingly and make it your best one yet. Thank you once again for your comments and most of all for your loyalty. Alfredo Santamaria, General Manager

5 out of 5

Felt like I was given the VIP treatment.

Pros: Everything!
Cons: Maybe post more events happening at the hotel via text or vm.
Location: Great location near pretty much everything.
Amazing hotel and the staff super helpful and friendly.

Posted by , from Kenosha WI on Jun 20, 2017

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Comment from Hotel Management

Jun 22, 2017 by Alfredo Santamaria, General Manager

Thank you very much for taking the time to share your review, we are delighted to read that you felt completely pampered, as each guest is indeed special. We look forward to the opportunity of being your hosts once again in the near future. Alfredo Santamaria General Manager

5 out of 5

Outstanding staff and accommodations

Pros: EVERYTHING!!!
Cons: Really nothing in my opinion....
Location: Located across the street from Isla shopping Mall, but we never made it there!
Stayed here at Live Aqua for one week. We opted to upgrade to an Oceanfront Suite, which includes a cabana and 20 minute foot rub every day!!! The room was gorgeous with 2 full bathrooms! I cannot sing the praises of the staff enough...from every department; they excel. We spent most of our time at the beach or by the pool and were quite spoiled by the staff there. Excellent service, always a smile and genuinely happy at their job. Never wanted for anything. Came down with a pretty bad cold and the staff took excellent care of me. Jorge even went to the local pharmacy for me! And Paola & Marysol made me special tea from their Grandmother's recipe! Great food with many choices..If you are looking for over the top service from lovely, smiling staff members..THIS is the place....

Posted by , from Massachusetts on Mar 20, 2017

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Comment from Hotel Management

Apr 5, 2017 by Alfredo Santamaria General Manager

I am deeply touched to receive such wonderful feedback regarding your recent visit. Every aspect of the service, from the rooms to the neverending attention to detail and warmth of each of our team members is a fundamental part of an unforgettable experience, and we are delighted to know you enjoyed it and are motivated to return. We sincerely hope to have the chance to host you again, we will be delighted to see you return and exceed your expectations once more. Warm greetings, Alfredo Santamaria General Manager

5 out of 5

Service was impeccable.

The staff did everything to please. Whatever you wanted/needed they were happy to provide.

Posted by on Mar 8, 2017

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5 out of 5

beach front! Great food!

We had the best time at Live Aqua! The rooms were beautiful. We had two queens with a terrace. Plenty of room, very clean! The food was wonderful, lots of options all day long. All inclusive, drinks just kept flowing . The staff was the best!!Everything was perfect! We will go again!

Posted by , from maine on Mar 6, 2017

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5 out of 5

Live Aqua is amazing!

Our second time to Live Aqua in Cancun. Amazing, simply amazing!!

Posted by , from NE on Feb 20, 2017

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About the Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Property Features

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. This all-inclusive resort also offers a health club, a steam room, and a garden. Valet parking is free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • 10 conference rooms
  • Built in 2005
  • Breakfast available (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.6 km / 12.2 mi)
  • Parking: Free valet parking

Room Amenities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers 371 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium satellite channels and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

MB - This fine-dining restaurant serves dinner only.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers white-sand beachfront in addition to a fitness center with more than 30 LifeFitness and ProStep workout stations; free weights, and an exercise floor. Aerobics, spinning, Tai Chi, Tae Kwondo and yoga classes are offered as well. There are 2 lighted tennis courts, and 7 swimming pools.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa Aqua features 12 indoor and 14 outdoor treatments rooms, and offers steam baths, spa tubs, saunas, a temazcal, and a cold-water plunge pool. Guests can receive treatments in the spa, on the beach, poolside, or in the privacy of their guestrooms.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for MXN 0.01 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 0.01 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Beach Resort Cancún Adults Only All Inclusive
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Adults
  • Live Aqua Beach Cancún Adults All Inclusive Cancun
  • Live Aqua Beach Resort Cancún Adults All Inclusive Cancun
  • Live Aqua Beach Resort Cancún Adults All Inclusive
  • Live Aqua Cancun Adults Only All Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Limited Time Offer: USD 400 Resort Credit
Book a 7-night minimum stay in a rate plan displaying the “Limited Time Offer: USD 400 Resort Credit” green tag October 2, 2017-April 6, 2018 for travel October 2, 2017-April 7, 2018 and receive USD 400 in resort coupons at check-in.

Full details provided at check-in. Spa appointment may be required. Guest must provide voucher at time of service. Credit is applicable towards the following: 2 50-minute spa treatment service (USD 50 value each), 2 lobster and fine meat cuts credit (USD 20 value each), 2 romantic dinner credit (USD 50 value each), 2 USD 30 credits on the purchase of a bottle of wine with total value of USD 80), 1 room upgrade credit (USD 100 value, subject to availability). Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability and is non-cumulative. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer

Book an Aqua Suite category or higher with a 7-night minimum stay, or 5 room reservation for a 3-night minimum stay in an Ocean Front category or higher, and receive a complimentary Cielo wedding ceremony package. The Cielo wedding package includes the following: Bride’s bouquet and boutonniere for the groom; symbolic ceremony with non-denominational minister; aisle runner in sand color; 4 tiki torches; use of bamboo arch (Chuppah); sound system with technician during the ceremony; wedding cake; glass of sparkling wine per guest; special area in a restaurant for semi-private dinner; preparation of the wedding dress and grooms tuxedo/suit; special turndown service on the wedding night; upgrade to next room category for bride and groom (subject to availability upon arrival); 15% discount on all Spa Aqua treatments (not valid for products or packages); and certified wedding coordinator.


If the room requirements are not reached, this

wedding package can be purchased for USD 1,380 (subject to change). Includes tax and service. This package also applies for a Vow Renewal Ceremony. Package includes up to 20 staying guests. Additional charges apply for

Legal Weddings. All restaurants are subject to availability, times and capacity, 20 guests maximum. All

functions above 20th guests apply restrictions.

Limited Time Offer: USD 200 Resort Credit
Book a 4-night minimum stay in a rate plan displaying the “Limited Time Offer: USD 200 Resort Credit” green tag October 2, 2017-April 6, 2018 for travel October 2, 2017-April 7, 2018 and receive USD 200 in resort coupons at check-in.

Full details provided at check-in. Spa appointment may be required. Guest must provide voucher at time of service. Credit is applicable towards the following: 1 50-minute spa treatment service (USD 50 value), 2 lobster and fine meat cuts credit (USD 20 value each), 1 romantic dinner credit (USD 50 value), 2 USD 30 credits on the purchase of a bottle of wine with total value of USD 80). Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability and is non-cumulative. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.