4.7 out of 5

"It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and be ... " More

By a verified traveler on Thu 09 Aug 2018

Enter dates to see availability

Hotel Description

4.5-star beachfront property near Tortuga Beach

Beachside getaway

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of La Isla Shopping Mall and El Rey Ruins. Delfines Beach and Tortuga Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 371 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, balconies, and Smart TVs with satellite channels.

Premium Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$514 per night

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive ratings based on 220 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Everyone (73) Couples (16)
5 out of 5
Best food I’ve ever had at all inclusive . Pool and cabanas were great . Spa was spectacular.

Posted by on Feb 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 18, 2019 by Alfredo Santamaria General Manager

Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

5 out of 5
Hotel is very inviting. It is well organized, clean, friendly staff, room are modern, amenities are many. It was an all inclusive stay and the food was plentiful and delicious. The staff appeared as if they were excited to be a part of your experience. I would return again and again. The pool area was always neat and tidy. Pool water crystal clear. I would recommend; one of my top three hotels to stay.

Posted by on Jan 28, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 28, 2019 by Alfredo Santamaria General Manager

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live AQUA lives up to your expectations in every aspect of your vacation specially the service, which is the greatest and probably most important element of our resort. Thank you again for your kind words. We look forward to having the honor of being your hosts very soon. In Laa´kech! Alfredo Santamaría

5 out of 5

Posted by on Jan 23, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 26, 2019 by Alfredo Santamaria General Manager

Dear guest, Thank you for selecting Live Aqua Cancun! We greatly appreciate for taking the time to give us your score on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

5 out of 5
Although the hotel was undergoing minor renovations it did not compromise our wonderful stay. The attention to service from every staff member is genuine and admirable. I love this resort! A few of our favorites.. Both David’s, John , Claudia just to name a few. See ya next year

Posted by on Dec 31, 2018

Was this review helpful to you?
Comment from Hotel Management

Jan 8, 2019 by Alfredo Santamaria General Manager

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live AQUA lives up to your expectations in every aspect of your vacation specially the service, which is the greatest and probably most important element of our resort. Thank you again for your kind words. We look forward to having the honor of being your hosts very soon. In Laa´kech! Alfredo Santamaría

5 out of 5
Beautiful hotel right on the beach. The staff went an extra mile to please us. Every person on the staff spoke english and made sure we were having a great time. i would come back anytime.

Posted by on Dec 30, 2018

Was this review helpful to you?
Comment from Hotel Management

Jan 8, 2019 by Alfredo Santamaria General Manager

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live AQUA lives up to your expectations in every aspect of your vacation specially the service, which is the greatest and probably most important element of our resort. Thank you again for your kind words. We look forward to having the honor of being your hosts very soon. In Laa´kech! Alfredo Santamaría

5 out of 5

Posted by on Dec 17, 2018

Was this review helpful to you?
Comment from Hotel Management

Dec 17, 2018 by Alfredo Santamaria General Manager

Thank you for selecting Live Aqua Cancún! We greatly appreciate for taking the time to give us your score on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

5 out of 5
Beautiful hotel, ocean view, and the staff was amazing! This is our third stay at Live Aqua and we will stay again.

Posted by on Dec 14, 2018

Was this review helpful to you?
Comment from Hotel Management

Dec 17, 2018 by Alfredo Santamaria General Manager

Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría General Manager

4 out of 5
The staff was friendly, courteous, and thouroughly accommodating. The food was excellent. The only negatives were the fact that construction and remodeling made the room very noisy during the day, two of the best restaurants were closed, and the air conditioning system was not functioning properly. We had to call maintenance several times to work on the air conditioning system. I would wait until the remodeling was completed before going again, but the price will probably be higher then.

Posted by , from Maine on Nov 19, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 19, 2018 by Alfredo Santamaria General Manager

Thank you for selecting Live Aqua Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it give us an inside view into our guests experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards. In Laa’kech! Alfredo Santamaría General Manager

5 out of 5
Excellent customer service and very close to the beach

Posted by , from Los Ángeles on Nov 16, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 19, 2018 by Alfredo Santamaria General Manager

Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

5 out of 5
It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and beautiful amenities made this a 5 star experience. Highly recommend, we will surely return the day.

Posted by on Aug 9, 2018

Was this review helpful to you?
Comment from Hotel Management

Aug 14, 2018 by Alfredo Santamaria General Manager

Thank you very much for taking the time to share your experience; it’s a privilege to know that Live Aqua lived up to your expectations in every aspect of the most relaxing vacation: food and beverage selection, facilities, relaxing environment and certainly, the service, which is the greatest and probably most important element of our resort. We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arragements. Sincerely, Alfredo Santmaria, General Manager

About the Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Offsite tours not included
  • Fitness facilities included
  • All food and beverages included

Property Features

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Built in 2005
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.6 km / 12.2 mi)
  • Parking: Free valet parking

Room Amenities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers 371 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Smart televisions come with premium satellite channels and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

SIE7E - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

MB - This fine-dining restaurant serves dinner only.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers white-sand beachfront in addition to a fitness center with more than 30 LifeFitness and ProStep workout stations; free weights, and an exercise floor. Aerobics, spinning, Tai Chi, Tae Kwondo and yoga classes are offered as well. There are 2 lighted tennis courts, and 7 swimming pools.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Spa Aqua features 12 indoor and 14 outdoor treatments rooms, and offers steam baths, spa tubs, saunas, a temazcal, and a cold-water plunge pool. Guests can receive treatments in the spa, on the beach, poolside, or in the privacy of their guestrooms.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27.88 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Adults

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.