4.4 out of 5

"Resort was absolutely beautiful! Food not so great. Overall a great vacation. " More

By a verified traveler on Fri 23 Mar 2018

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Hotel Description

An all-inclusive stay in Avenida Kukulkan awaits you at Iberostar Cancun All Inclusive. Within just a 15-minute stroll, you'll find popular places like Delfines Beach and El Rey Ruins. Highlights at this beachfront resort include 5 restaurants, 7 outdoor swimming pools, and a full-service spa.

LCD TVs with cable channels are featured in all 426 rooms, and you can enjoy free WiFi, MP3 docks, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Safes, hair dryers, and free toiletries are also available.

A day of pampering at Spa Sensations can include beachside massages along with access to the spa tub. The buffet restaurant, El Maguey Restaurant, serves Mexican cuisine. With 5 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite golf course and water park. 108996 square feet (10126 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a health club, and a kids' swimming pool. Free buffet breakfast is available. There's also the convenience of free self parking.

With a stay at this 4-star Hotel Zone resort, you'll be 5.1 km (3.2 mi) from La Isla Shopping Mall.

Standard Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$387 per night

Standard room Ocean view with balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Garden View Villa

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Villa

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Cancun All Inclusive ratings based on 51 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Resort was absolutely beautiful! Food not so great. Overall a great vacation.

Posted by on Mar 23, 2018

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5 out of 5

Beautiful hotel

Pros: Pretty much everything
Everything thing was great until they tried to sell us a very expensive “membership “

Posted by on Mar 14, 2018

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3 out of 5

Large pools/beach; dated rooms and loud activities

Pros: Nice pools, wide footprint on beach.
Cons: Star Prestige alcohol options (wine was mediocre, liquor was always out). Chill out @pool activities..blaring club music + people screaming on mics!
We upgraded to Star Prestige and stayed in a Garden Villa. The private pool was nice, but villas were just regular rooms with dated bathrooms and furnishings. Star Prestige was worth the small upgrade cost, but it was annoying having to always ask for better wine and alcohol selections...often times they still didn't have. Food was OK...to be expected at an all exclusive; pools were nice as was the large beach area. But they could've cleaned up the beach better. The biggest downsides were the rooms and the cheesy, loud music and activities all day (starting early) at the pool. The shows were cheesy, too....

Posted by , from Texas on Feb 19, 2018

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4 out of 5

great place

Cons: turn down the pool music
Location: on the strip, a short bus ride ( $.75) to shopping
Had a great time, food was excellent,plenty of shade and trees, and chairs. Staff was cordial, Freddy the bartender was there with your drink. Rooms were a little dated and the pool games and thumping music was too loud. Lots of espresso and top shelf liquor. Very relaxing and elegant.

Posted by , from buffalo ny on Feb 1, 2018

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4 out of 5
We spent 5 nights at Iberostar hotel. We had a great time. Especially the pool area is very impressive and beautiful. Beach area was really nice. You can eat all day, only the food quality did not quite convince me. The hotel is off the beaten track, but you can reach the center very easy and fast by bus (bus stop at the hotel). On the whole a good hotel.

Posted by on Jan 9, 2018

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5 out of 5

Great hotel next to the beach

Pros: The staff and cleanliness of the rooms
Cons: A heads up about reserving restaurants on site
Location: Cancun has an okay downtown but can be pretty sketchy. The beach is right next to the resort so there's really no need to venture far
The staff was amazing, the entertainment on site was phenomenal, and the drinks were usually strong! I thought Iberostar was an amazing experience all around.

Posted by , from Colorado on Dec 28, 2017

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5 out of 5

A wonderful experience - The best Resort in Cancun

Pros: (+) Design, Agenda, Staff, Beach The Resort Master Plan is so well conceived. Built to bring you a 5 star experience (By the way Im an Architect)
Cons: (-) Updating Facilities, Food (Improvement opportunities), Restaurants Even the hotel is very well maintained it might require an update soon.
Location: Do not miss: Chichen Itza, Isla Mujeres, Coco Bongo.
Our overall experience with Iberostar was outstanding. It was wonderful from the very beginning. We were kindly received by the bell boy from the lobby entrance. So we just need to care about the luggage back in our room. Once we got in, we were fantastically attended by Tessa. She was the best concierge ever. She took nice facts about us and the motivation for this trip, during our conversation, that were used after to spoil us at the resort restaurants and so on. Once we completed the check-in (I did the web check-in, but something missed in the loop) we land on the room. Immediately we started enjoying the hotel fantastic facilities, spending one of our best vacations ever. This resort embraces so much more things to do than you will ever need in a 7 days vacation plan. The beautiful beach (just around the corner), the huge, diverse and fun pools for all family members (babies, kids, teens, adults, seniors). An agenda full, and I mean it, full of things to do by everybody all day long. Sports, relax, fun, art, party. What ever motivates you to have a good time, you will find it a Iberostar Cancun. In addition the staff in all hotel areas were so kind and willing to bring you the best possible stay in every way. From Yolanda in charge of the room cleaning, passing by towel guy Dario. Also Yarelis the best coordinating the Kids Club, up to our new mexican friends from the entertainment staff: Zaira, Humberto, Manuel, David. The experience was absolutely delightful.

Posted by , from Panama on Oct 28, 2017

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2 out of 5

Not so great all inclusive resort.

The food was not very good and was always cold by the time you received it. The alcohol did taste very odd and made both of us feel sick after drinking. The resort itself is in great shape but overall was not a great experience. When trying to relax on the beach or by the pool, staff would come up yelling and bothering you about events coming up that they want you to participate in. When we asked, one of the employees said they received incentives for getting people to participate. We will not be staying here again.

Posted by , from Ohio on Sep 11, 2017

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5 out of 5

What a nice place to stay....

Pros: Everything
Cons: The French and Mexican restaurants were not quite up to par. Not bad but not what I expected.
Location: Never left...
I can't say anything bad about our stay. The entertainment staff was great and so was the waiters.

Posted by , from Conway SC on Jul 18, 2017

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4 out of 5

Relaxing and easy for a golfer!

Pros: Views, golf, fitness center
Cons: new/ improved beds/ mattresses. Make sure EVERYTHING in the room works! Including the IRON and BLOW DRYER!
Location: Golf, walk the beach.
The staff was very kind and made the stay enjoyable. As a golfer...I could not have asked for a better set-up. I could walk to the course and the hotel 'golf rate' was VERY affordable! It allowed me to budget two rounds instead of just one! The course too was in great shape and well maintained! The hotel room was clean although the king sized bed (mattress) was on its last leg! The hotel room TV (Picture) went our on day two...so I called the front desk, and within minutes, someone was there to fix it. The next day the same thing happened...the TV picture went out! So I went to the front desk and personally told the counter person (who took some notes) The blow dryer only worked when you held the button down...and it only produced cold air. The highlights for our room were the views of the ocean and pool area and the daily maid service! (our room maid was creative and thoughtful...everyday!) I have stayed at other 'all-inclusive' hotels...and others offered food at pool side...this one did not and during my first three days...I rarely saw anyone asking me if I wanted a drink. Only the last day, was I approached several times. We would stay here again...but in all honesty I would say this is a

Posted by , from Modesto, Ca. on Jan 20, 2017

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About the Iberostar Cancun All Inclusive

Location Boulevard Kukulcan, Km. 17, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis

  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old


  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving excursions
  • Bottled wine
  • Bottled liquor
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Property Features

Iberostar Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Iberostar Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a water park, a children's pool, and a health club. Free self parking is available.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 22 conference rooms
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 7
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (14.9 km / 9.2 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and minibars. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Avenida Kukulkan resort provides complimentary wireless Internet access. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Horma - This fine-dining restaurant serves dinner only.

La Parrilla - This steakhouse serves dinner only.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only.

24-hour room service is available.


The Iberostar Cancún Hotel offers an exciting leisure and entertainment program designed for the entire family. Children will stay busy and having fun all day long with activities in special areas designated just for them. When night falls, adults can kick back in the hotel's bars or watch live shows performed in the Telón Theater.

Live Shows including dancing, comedy, and endless music. These are just a few of the entertainment options guests will come across every night at the Iberostar Cancún Telón Theater. No matter what you choose, our top Cancún hotel offers the best entertainment offerings for rounding out a day during your marvelous stay at our resort.

Just for Kids: Lucy's Kids Club with spectacular water park as well as the many daily activities organized by the hotel's professional staff.

Nearby Activities

A private beach, a golf course, and a water park are featured at the resort. 7 outdoor swimming pools are on site along with a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing on site

Spa Services

  • Spa tub in spa
  • Number of treatment rooms 8
  • Massages on beach
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Names

  • All Inclusive Iberostar
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.