4.4 out of 5

"Our stay at Iberostar Cancun was the most pleasant time my wife and I have ever spent at any major hotel or resort. " More

By a verified traveler on Mon 23 Jul 2018

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Hotel Description

4-star beachfront resort near Delfines Beach

Beachfront retreat

Within a 15-minute walk of this Hotel Zone resort, you'll find Delfines Beach and El Rey Ruins. Also, Maya Cancun Museum is within half a mile (1 km) and Ballenas Beach is within 2 miles (3 km).

All-inclusive

This all-inclusive resort features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a water park and a children's club, and supervised childcare is an added bonus.

Free WiFi, MP3 docks

The 426 guestrooms have LCD TVs with cable channels and offer free WiFi and MP3 docks. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Standard Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$231 per night

Standard room Ocean view with balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Garden View Star Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Side Sea view

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iberostar Cancun All Inclusive ratings based on 63 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Cancun All Inclusive

Everyone (36) Couples (1) Family (3)
5 out of 5
I HAD A REAL NICE TIME. THE HOSPITALITY WAS GREAT THEY MADE ME FEEL AWESOME. ANYTHING I NEEDED WAS THERE ONPOINT. THE FOOD WAS GREAT. I HAD A GREAT EXPERIENCE I WAS TRAVELING SOLO. I LOOK FORWARD TO GOING AGAIN. JIMENA THANK YOU VERY MUCH FOR EVERYTHING!

Posted by , from New York, NY on Nov 12, 2018

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5 out of 5
Everything was amazing here. The staff was so attentive and always polite. I would go back to this resort. It was a piece of heaven for my family and I.

Posted by , from Chicago IL on Sep 20, 2018

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5 out of 5
Amazing hotel, my wife and I spent our honey moon there and we could not have had a better time. Staff is very friendly, pool was clean, our villa room was nothing less than spectacular.

Posted by on Sep 11, 2018

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4 out of 5
I liked the Hotel. It is a large hotel but never felt crowded.The room we had was very large Suite with Ocean view. Large Balcony 15-20 with hot tub outside. We were in my friends standard room and the balcony was just large enough for a chair sideways .We were on even side so we did view the construction going on but you could not hear much due to the constant breeze. Says it will be finished in 2018 not sure that will be true but they are getting there. The restraunts are plenty make your reservation early in stay to enjoy them all.We liked the Japenese fare the best .The Steakhouse not so much.Buffet good and varied . I read a lot of complaints about the food here and I'm not sure why. If your paying for all inclusive at 1300-1500 a week it will not be the Four Seasons so don't go here or expect that type of fare .Set your expectations and you will be fine. The pools are very large a bit warm for my taste .Lots of areas for the little ones with slides and shallow areas. The beach is very wide but the Ocean like last year was not real clear .Lots of seaweed not Hotels fault just setting expectations. We did go on a trip and there was plenty of clear Blue Ocean out there. The entertainment staff did a nice job but not a lot of participants for pool volleyball and beach Volleyball probably because they played at 1030 and 3 and those time were very hot last week. I think the hotel needs a hot tub /bar near beach to draw people down there. Overall loved room & property.

Posted by on Sep 9, 2018

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4 out of 5

My first vacation

Pros: The hotel staff went way out of the way to make us feel very comfortable and accommodated all of the request we had.
Cons: It would be nice if the gym could be upgraded its a bit small for a hotel that size. Also if the cable tv had more Eng. channels that would be great.
Location: Absolutely no need to go anywhere, we made a small trip to the market but came back quickly as we were missing the hotel
Our stay at Iberostar Cancun was the most pleasant time my wife and I have ever spent at any major hotel or resort.

Posted by , from TEXAS on Jul 23, 2018

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3 out of 5

Major hotel with small needed upgrades.

Pros: The Amenities and restaurants.
Cons: Upgrade all AC units
Location: Nope.
Excellent amenities! Staff was very friendly and helpful. We only had a problem with our room comfort. The A/C didn’t keep our room as cold as we would have preferred. After spending the whole day at the beach, we returned to a cool room, not a cold room. We brought this problem to the attention of the hotel staff. They sent a maintenance personnel to check it out. We decided to stay in the room for another night, to see if the issue was solved. It was not resolved, we then asked to be moved into a similar room. The front office initially said we would have to wait until 3pm to move into a different room. We didn’t have to wait until 3, guest services moved us into a Villa. The A/C was fantastic, it kept us frosty the duration of our stay. We wasn’t looking to be upgraded into a Villa, just a similar room with a better A/C unit. Thank you guest services.

Posted by , from Texas on Jun 24, 2018

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5 out of 5
Iberoster is definitely a 5 star. Hotel staff is very helpful and willing to assist. Open bar, 24hour coffee shop, 24 hour room service, excellent buffet choices, restaurant choices are top notch.Iberoster will be my go to Cancun hotel. Already planning my next trip for next year.

Posted by , from california on Jun 19, 2018

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4 out of 5

Loved the beach and pools

We really loved the pool area and the beach. They were well maintained and made for a relaxing time. We really enjoyed the French restaurant and the Steakhouse the staff for both these areas were exceptional. Are kids enjoyed the kid club but felt there was a lack of teen activities. Either it was for small children or adults. We enjoyed the Mexican fiesta night that had games and family oriented activities. We very disappointed with the lunch selection. Either food was left out too long or it was mediocre fair. We were really disappointed in the cafe food. It was not kept at food safety temperatures. The cafe drinks though were good. What we found the most unrelaxing part of the trip was the staff at the concierge desk. Specifically Yanet hounded us incessantly about touring the facility for spa credit or credit. She often try to guilt trip is because she needed to earn points. This spanned several days and called up to our room twice to try and get us to change our minds. We find it excessive to the point of it being obnoxious.

Posted by on Jun 10, 2018

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5 out of 5
Amazing!! From the staff to the beach. We had a wonderful time !!!

Posted by , from kansas city on May 13, 2018

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5 out of 5
Everything about the hotel was pleasant. The food was good especially the hibachi. The beach area was clean and not a lot of annoying sellers. The bartenders were on top of it and friendly. I felt the staff was very helpful and willing to help when needed. I will say this is now my favorite resort in Cancun. My only complaint was they are building a new building extension and it just happen to block our view of the ocean-I do enjoy my ocean views and this was disappointing.

Posted by , from wisconsin on May 13, 2018

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About the Iberostar Cancun All Inclusive

Location Boulevard Kukulcan, Km. 17, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving excursions
  • Bottled wine
  • Bottled liquor
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Iberostar Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Iberostar Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a water park, a children's pool, and a health club. Self parking is free.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 22 conference rooms
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (14.9 km / 9.2 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and minibars. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

El Maguey Restaurant - This beachfront restaurant specializes in Mexican cuisine. Open daily.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Horma - This fine-dining restaurant serves dinner only. Open daily.

La Parrilla - This steakhouse serves dinner only. Open daily.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Entertainment

The Iberostar Cancún Hotel offers an exciting leisure and entertainment program designed for the entire family. Children will stay busy and having fun all day long with activities in special areas designated just for them. When night falls, adults can kick back in the hotel's bars or watch live shows performed in the Telón Theater.

Live Shows including dancing, comedy, and endless music. These are just a few of the entertainment options guests will come across every night at the Iberostar Cancún Telón Theater. No matter what you choose, our top Cancún hotel offers the best entertainment offerings for rounding out a day during your marvelous stay at our resort.

Just for Kids: Lucy's Kids Club with spectacular water park as well as the many daily activities organized by the hotel's professional staff.

Nearby Activities

A private beach, a golf course, and a water park are featured at the resort. 7 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing on site

Spa Services

  • Spa tub in spa
  • Number of treatment rooms 8
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old.

Hotel Names

  • All Inclusive Iberostar
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun

You should know

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Resort Credit Offer

Book a 3-6 night stay in a rate plan displaying the "USD 400 resort credit" green tag now - December 20, 2018 for travel now - December 20, 2018 and receive up to USD 400 in resort credits per stay. Resort credit can be applied toward purchases as follows: USD 120 room upgrade credit applied to the total upgrade charge, USD 70 Star Prestige package (VIP package to upgrade the stay including upgraded room amenities, superior service, access to VIP areas and a sport package) credit applied to the total package charge, USD 50 credit applied towards a romantic dinner for 2, 2 USD 25 Spa credits applicable for treatments and massages (limited to 1 USD 25 credit per transaction), USD 25 Golf Round credit, applicable when spending a minimum of USD 100 in golf services and/or products, USD 25 Dressel Divers Water sport credit, applicable when purchasing open water certification course, USD 30 Champagne and wine credit, applicable when spending a minimum of USD 75 in a la carte beverages, and USD 30 Adventure Photos credit, applicable when spending USD 140 or more.


Must book a 3-6 night stay in a rate plan displaying the "USD 400 resort credit" green tag to receive benefits. Resort credit and redemption details provided at check-in. Resort credits are redeemable at the hotel, may not be redeemed for cash, and are non-transferable. Resort credit must be used during the length of stay. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply. Blackout dates: June 1, 2018 - July 18, 2018.

Resort Credit Offer

Book a minimum 7-night stay in a rate plan displaying the "USD 600 resort credit" green tag now - December 20, 2018 for travel now - December 20, 2018 and receive up to USD 600 in resort credits per stay. Resort credit can be applied toward purchases as follows: USD 200 room upgrade credit applied to the total upgrade charge applicable with a minimum stay of 5 upgraded nights, USD 85 Star Prestige package (VIP package to upgrade the stay including upgraded room amenities, superior service, access to VIP areas and a sport package) credit applied to the total package charge with a minimum stay of 5 nights, USD 70 credit applied towards a romantic dinner for 2, 2 USD 25 Spa credits applicable for treatments and massages (limited use of 1 USD 50 credit per visit), 2 USD 25 Golf Round credits (1 USD 25 credit may be applied when spending a minimum of USD 100 in golf services and/or products, USD 25 Dressel Divers Water Sport credit, applicable when purchasing open water certification course, 2 USD 30 Champagne and wine credits (limited to use of 1 USD 30 credit at a time), applicable when spending a minimum of USD 100 in a la carte beverages per credit, and USD 30 Adventure Photos credit, applicable when spending USD 140 or more.


Must book a minimum 7-night stay in a rate plan displaying the "USD 600 resort credit" green tag to receive benefits. Resort credit and redemption details provided at check-in. Resort credits are redeemable at the hotel, may not be redeemed for cash, and are non-transferable. Resort credit must be used during the length of stay. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.