4.2 out of 5

"Our stay at Iberostar Cancun was the most pleasant time my wife and I have ever spent at any major hotel or resort. " More

By a verified traveler on Mon 23 Jul 2018

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Hotel Description

5-star beachfront property near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of El Rey Ruins and La Isla Shopping Mall. Maya Cancun Museum and Forum Beach are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a water park and a children's club, and supervised childcare is an added bonus.

Free WiFi, MP3 docks

The 426 guestrooms have LCD TVs with cable channels and offer free WiFi and free minibar items. Other amenities include MP3 docks, 24-hour room service, and coffee/tea makers.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$415 per night

Standard Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard room Ocean view with balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Garden View Star Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa Ocean Front Swim Out Star Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa Ocean Front Star Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iberostar Cancun All Inclusive ratings based on 74 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Cancun All Inclusive

Everyone (43) Couples (4) Family (4)
1 out of 5
The staff at the check in desk was as rude as could be. Definitely I will never visit an iberostar property again. 3 months prior to my vacation I made reservations and I verified reservations 10 weeks prior to confirm accommodations would be accurate. 1 king suite with balcony and ocean view. I was sent to my room after absorbing check in clerk with a negative attitude to find two small beds with balcony and ocean view. I returned to the front desk not yet upset with the situation thinking they will easily resolve the bed issue and get me in the correct room. I was informed that this is the only room available that no king size beds were available in the resort. Confused on how they could not accommodate a reservation that was 3 months in the making and confirmed prior. 2 representatives later, one of which was a shift manager I was given a room with a king size bed of which I was originally told there were none available but no balcony and no ocean view. I was told the next day that they could accommodate the rest of my initial reservation post check out time. I was asked the next day to pack up and store my luggage with bell hop until my room came available so that they could clean and occupy the room I was in. Therefore leaving me with out a room for approximately a couple of hours. This process totally kept me from any activity that would be considered vacation related until late afternoon on the second day of my stay. Cleanliness of room I settled for was questionable.

Posted by on Feb 20, 2019

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4 out of 5
Overall we really liked the Iberostar Cancun resort. Great staff and plenty of pool and beach activities throughout the day. The hotel is very clean and our rooms were turned over perfectly everyday. The restaurants were great but the buffet was somewhat limited. Still plenty of choices though. The pool bar and lobby bar were very cool and the shows were very entertaining every night.

Posted by on Feb 17, 2019

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1 out of 5
Really terrible. They all lied about the services and the club staff, sergio and Rubin were the worst liars of them all....

Posted by on Feb 13, 2019

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2 out of 5
Not going back! The moment you arrive, you are accosted by a "concierge" to sign you up for a time share program. They also wanted you to make reservations for dinner at the only 4 restaurants before we even had a chance to know what the restaurants were. There were no reservations available for the Two restaurants we wanted before 9 pm!. The only lunch available for the whole resort is the pool lounge which served burgers, terrible hotdogs and fries. Ordered room service for a bottle of wine and two desserts. Only got the wine after an hour. There was no wait service at the pool/ beach. The golf course was nice. This was the worst all-inclusive I have ever experienced and we have been to many!

Posted by on Feb 11, 2019

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5 out of 5
I booked this resort for our 25th Wedding Anniversary. Great choice. We arrived early from airport and they checked us in immediately and gave us a suite with a great view of ocean. The resort is beautiful. The concierge Yanet greeted us once we checked in. She was great in making sure we had restaurant reservations and other amenities to help us celebrate our anniversary. Bryan from Star Prestige did a great job explaining all of the benefits of staying at a Iberostar resort. He checked in on us time to time to make sure we were being taken care of. We got to know some of the hotel staff who remembered us, the ever busy Veronica who was the bartender one night then serving cocktails other days. She always had a great smile and went out of her way to ensure we were taken care of. Claudia in the Buffet restaurant would come up to us and sit us at a table with ocean view each morning and made sure we were good. Food was plentiful with good selections and tasteful. We ate at all of the themed restaurants thanks to Yanet and were all good with the Steak House our favorite. We has massages on the beach with Beatriz and Ester pampering us with the sound of the ocean right there. At the end of each night we would go to the Star Prestige lounge for a night cap with Carmela making any request we had. All in all, my wife and I had a most memorable Anniversary and look forward to spending future anniversaries at Iberostar.

Posted by , from Orlando, USA on Feb 11, 2019

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3 out of 5
Lots of pools, even an infinity pool. It had a swim-up bar. Golf course. Good beach. Very friendly staff. Room was in poor shape. Very humid the entire time. Mold and rusted metal in the bathroom. Large damage to the counter top. Door rattled in the wind.

Posted by on Feb 9, 2019

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3 out of 5
Hotel right on the beach, a lot of pools to choose from, nice surroundings, friendly service, food is not a surprise, rooms and the whole hotel needs major refurbishment and loud music from the theater did not allow for a peaceful sleep

Posted by on Feb 2, 2019

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5 out of 5
Very nice vacation despite rain. Hotel staff was very accommodating and food was excellent. Will be back!

Posted by on Jan 28, 2019

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4 out of 5

Posted by on Jan 4, 2019

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2 out of 5

Posted by on Dec 28, 2018

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About the Iberostar Cancun All Inclusive

Location Boulevard Kukulcan, Km. 17, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Iberostar Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Iberostar Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a water park, a children's pool, and an outdoor tennis court. Self parking is free. This 5-star Cancun property is smoke free.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (14.9 km / 9.2 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and free minibar items. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

El Maguey Restaurant - This beachfront restaurant specializes in Mexican cuisine. Open daily.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Horma - This fine-dining restaurant serves dinner only. Open daily.

La Parrilla - This steakhouse serves dinner only. Open daily.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Entertainment

The Iberostar Cancún Hotel offers an exciting leisure and entertainment program designed for the entire family. Children will stay busy and having fun all day long with activities in special areas designated just for them. When night falls, adults can kick back in the hotel's bars or watch live shows performed in the Telón Theater.

Live Shows including dancing, comedy, and endless music. These are just a few of the entertainment options guests will come across every night at the Iberostar Cancún Telón Theater. No matter what you choose, our top Cancún hotel offers the best entertainment offerings for rounding out a day during your marvelous stay at our resort.

Just for Kids: Lucy's Kids Club with spectacular water park as well as the many daily activities organized by the hotel's professional staff.

Nearby Activities

A private beach, a golf course, and a water park are featured at the resort. 7 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Beach volleyball on site

Spa Services

  • Spa tub in spa
  • Number of treatment rooms 8
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 24.18 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Iberostar
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun
  • Iberostar Cancun All Inclusive All-inclusive property
  • Iberostar All Inclusive All-inclusive property
  • Iberostar All Inclusive
  • Iberostar Cancun Inclusive in

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.