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4.7 out of 5

"Overall hotel was great! Most of the staff were helpful and friendly. There were a couple of things that we were disappointed with. There were several ... " More

By a verified traveler on Wed 15 Aug 2018

Hotel Description

4.5-star beachfront property near Tortuga Beach

Beachfront retreat

With a stay at this Zona Hotelera property, you'll be close to La Isla Shopping Mall and Cancun Interactive Aquarium. Also nearby are Tortuga Beach and Forum Beach.

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this luxury property. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 307 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and LED TVs with cable channels.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$485 per night

Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Cancun - Adults Only ratings based on 48 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - Adults Only

Everyone (40) Couples (8)
5 out of 5
The beach at Hyatt Zilara is fabulous! So well maintained.

Posted by on Mar 5, 2019

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Comment from Hotel Management

Mar 7, 2019 by Alfonso J, General Manager

Many thanks for your comments about your stay at Hyatt Zilara Cancun. We are glad that you enjoyed from the fantastic beach and we hope to have the chance to welcome you back, real soon. Best Regards.

4 out of 5
Right on the beach which was clean with good service.

Posted by , from Las Vegas on Nov 26, 2018

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Comment from Hotel Management

Nov 27, 2018 by Alfonso J, General Manager

Dear Lana, Thank you very much for taking the time to share the comments of your experience at Hyatt Zilara Cancun. We hope to have the chance to welcome you back, real soon. Sincerely,

5 out of 5
Great large pool right on beach. Friendly helpful staff.

Posted by on Nov 4, 2018

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Comment from Hotel Management

Nov 9, 2018 by Alfonso J, General Manager

Many thanks for taking the time to share the comments and evaluation of your stay with us at Hyatt Zilara Cancun. It has been a pleasure to have you with us and we hope to welcome you back real soon. Sincerely,

4 out of 5
All was pretty good, the wait staff were great, the front desk folks could use some help, the guys / gals hawking the timeshare were a real pain, relentless, All in all the stay was good

Posted by , from Nashville Tennessee on Oct 21, 2018

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Comment from Hotel Management

Oct 22, 2018 by Alfonso J, General Manager

Dear Dennis, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun to enjoy of your valuable vacation time. We appreciate your comments about the Front Desk and Real Club personnel and we will certainly share your feedback, to do the necessary adjustments to the service, attention and care for all our guests enjoying of their valuable time with us. It will be a pleasure to have you back real soon. Sincerely,

4 out of 5
Great food, great service, great staff. The room could have been updated some. Furniture was outdated, large jacuzzi in the room really wasn’t practical or appealing to use. All in all, a great experience

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 15, 2018 by Alfonso J, General Manager

Dear Tom, Thank you for your visit to Hyatt Zilara Cancun, it has been a pleasure to have you as our guests and we appreciate your comments about the experience, sharing what you found to be the highlights as the Great food, service and staff, as well as mentioning what you did not liked as the furniture and the Jacuzzi in the room. We thank you again for your visit and comments and we hope to have another chance to welcome you back in the near future. Sincerely,

5 out of 5
Beautiful facility and the staff were amazing. Now...the beach, words cannot describe how breathtaking it was. Can't wait to return.

Posted by on Sep 27, 2018

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Comment from Hotel Management

Oct 3, 2018 by Alfonso J, General Manager

Many thanks for choosing to stay with us at Hyatt Zilara Cancun. It has been a pleasure to welcome you and we are very happy to know that you truly enjoyed from the fantastic experience. It will be a pleasure to have you back soon. Best Regards

4 out of 5
Overall hotel was great! Most of the staff were helpful and friendly. There were a couple of things that we were disappointed with. There were several renovations that were going on. The 24 hour club was not available as it was closed for renovations. The jacuzzi near the pool was not working. Most of the the restaurants were good except for the Catina did not care for the food. Pelicanos had the best staff and we enjoyed the food as well. Would definitely stay there again there were just a few minor issues.

Posted by , from Rhode Island on Aug 15, 2018

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Comment from Hotel Management

Aug 15, 2018 by Alfonso J, General Manager

Dear Susan, Thank you very much for taking the time to share the comments of your latest stay, enjoying from an overall pleasant experience, except from the issue with the construction going on at the 24Hrs. Lounge. We are glad to know that you will be coming back and we will be ready to pamper you again with our Service from the Heart. Sincerely,

4 out of 5
I have a pleasant stay at the hotel. All the hotel staff are excellent, friendly except the staff at the jewerly store " Finity?". They promised us the pendant but when we came to collect they told us they don't have, gave us the runaround. The staff there are not at all pleasant, kind of hostile.

Posted by , from TX on Aug 9, 2018

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Comment from Hotel Management

Aug 13, 2018 by Alfonso J, General Manager

Dear Theresa, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun to enjoy from your vacation time. We appreciate your comments about your pleasant stay and we regret the inconvenience with the jewelry store. This store is operating in our hotel, but it does not depends of us, however, we will be sharing your comments with their management, to make sure that their staff provides the same quality of service that we do. Best Regards.

5 out of 5
Very nice resort. Hotel staff was friendly and food quality was good.

Posted by on Aug 3, 2018

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Comment from Hotel Management

Aug 3, 2018 by Alfonso J, General Manager

Many thanks for choosing to stay with us at Hyatt Zilara Cancun, to enjoy from your valuable vacation time. We are glad to know that you had a fantastic stay and we will be delighted on having you back, real soon. Sincerely,

3 out of 5

Disappointed.

Pros: Close to airport
Cons: Clean up the seawood and more food options.
Location: Close to airport, restaurants, and shopping.
The resort is nice, have stayed at nicer resorts with better food. The beach was a total disappointment as it was covered in seaweed. The beach was almost desserted due to this issue. I realize this is natural but there were no pictures or comments regarding this issue prior to booking our trip. Also resort staff told customers that the bali beds on the beach with numbers were for the higher class rooms and suites and would not let them use them; however like i said before the beach was desserted and the beds remained empty. I would never recommend this resort and beach to anyone.

Posted by , from Virginia on Aug 1, 2018

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Comment from Hotel Management

Aug 1, 2018 by Alfonso J, General Manager

Dear Mark, Thank you very much for taking the time to share with us, the comments of your experience while staying at Hyatt Zilara Cancun. We understand that the seaweed issue is very annoying, however, unfortunately, it is something that we cannot control and it does not happen the whole year, but only during the hottest months of summer. Thank you again for your stay and comments, hopefully there will be another time in the future to welcome you back and regain your trust with our Service from the Heart. Sincerely,

About the Hyatt Zilara Cancun - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Hyatt Zilara Cancun - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Minibar (all beverages included)
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Some rates at Hyatt Zilara Cancun - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Hyatt Zilara Cancun - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury property also offers a 24-hour health club, a spa tub, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Cancun - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

La Adelita Cantina - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Entertainment

The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and Gin & Tonic tasting sessions.

Nearby Activities

A freeform pool winds the length of the property, offering in-water and deck chaise lounges with cushions and adjustable shades. White-curtained cabanas with space for two line the beach and both a beach butler and pool butler are available with books, magazines, drinks, suntan lotion, and towels. Introductory scuba lessons, and snorkeling equipment is provided.

While spa products, treatments, and services incur surcharges, all guests are free to use the men's and women's indoor spa tubs, plunge pools, saunas, steam rooms, showers, and locker rooms without charge. One outdoor spa tub looks out over the sea and four additional spa tubs are in a quiet area lined with pots of bougainvillea.

A fitness center includes an array of strength-training and cardio equipment, along with free weights; towels and water are stocked at each machine. Classes in Pilates, yoga, and spinning are offered. Billiards and ping-pong tables are found in the 24-hour lounge.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Racquetball/squash on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

The architecture of the new Zen Spa draws its inspiration from the four cardinal directions, key elements of Mayan cosmology. Over 22,800 sq feet (2,118 sq meters) of relaxation distributed in 11 treatment rooms, lounge with terrace and hydrotherapy circuit, Zen Spa has been designed to restore your inner balance and well-being.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara Cancun Adults All Inclusive
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara Adults All Inclusive All-inclusive property

You should know

  • Hyatt Zilara Cancun - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.