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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Tortuga Beach

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Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
Coffee shop
View from property
Exterior
Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪15 min walk‬
  • Cancun Interactive Aquarium
    ‪17 min walk‬
  • Tortuga Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

  • Ocean view
  • 850 sq ft
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

  • 656 sq ft
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

  • Ocean view
  • 764 sq ft
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

  • Ocean view
  • 1334 sq ft
  • Sleeps 2

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About the neighborhood

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 15 min walk - 0.8 miles
  • Cancun Interactive Aquarium - 17 min walk - 1.0 mile
  • Cancun Convention Center - 2 min drive - 1.3 miles
  • Gaviota Azul Beach - 3 min drive - 1.5 miles
  • Tortuga Beach - 6 min drive - 3.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star beachfront property near Tortuga Beach
Some rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This luxury property also offers a health club, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the airport?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 13.2 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Cancun - Adults Only - All Inclusive.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free breakfast?

Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are nearby.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Hyatt Zilara Cancun - Adults Only - All Inclusive features 2 outdoor pools.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and al fresco dining.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a spa?

This property has a spa, which features aromatherapy, prenatal massages, and mani/pedis.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to downtown Cancun?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 1.6 mi away from Avenida Kukulkan.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1609 out of 2028 reviews
Rating 8 - Good. 269 out of 2028 reviews
Rating 6 - Okay. 79 out of 2028 reviews
Rating 4 - Poor. 35 out of 2028 reviews
Rating 2 - Terrible. 36 out of 2028 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best experience. It was hard to leave Mexico.Staff was very nice. Really enjoyed talking with Juan, he was a good resource. Everyone was very helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Myun Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Eric

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved this resort and are looking forward to returning after their scheduled renovations. The staff was amazing and the food was one of best we’ve had at an all inclusive resort.
Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony DuBose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort. Didn’t care for very low lighting in bedrooms, breakdown in communication with changes made to previously booked events. Food was good however I think they could expanded the menu some without serving the same things everyday.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jose

We had an amazing stay in Hyatt Zilara. Everything were outstanding.
Stayed 6 nights in Feb 2025

10/10 Excellent

Sandra, Flushing

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent clean and luxurious Property, the food is exquisite. Chef Israel the best
Stayed 4 nights in Feb 2025

6/10 Okay

Scott, Bellbrook

Traveled with partner
Liked: Cleanliness, staff & service
Nice enough hotel but the food options were very limited for an all inclusive place. Extra charges for dining options and included food options were just ok. The nightly entertainment was unimpressive. Staff were very helpful and nice but there were salespeople pushing the extras. Beach area is really nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, fun activities day and night.
Stayed 6 nights in Feb 2025

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our concierge Rose was the best
Stayed 10 nights in Feb 2025

8/10 Good

Jad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 8/10. The staff and service was amazing, best I have seen in an all inclusive, same goes with the beach. 10/10 The food was a 7/10 Entertainment 8/10. The shows were good but there was not much to do outside of the events. Also we were not happy with the selling of their membership club right at arrival. We really enjoyed our stay and excited to see how it will look after renovation!
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeanette, Schertz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, staff was so nice and accommodating, shows were wonderful, the food was amazing, the gym was big enough, all the public restrooms around the property were always clean and smelled good.
Stayed 4 nights in Feb 2025

8/10 Good

CARLOS

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
So as an overall vacation with my wife, mind you, it was our first vacation in twenty five years for our anniversary. To both of us, it was one of the best vacations.If not, the number one that we have ever went to the resort was exceptional, the staff was exceptional.Everything just worked for us for beautiful memories to come, and it was our twenty fifth anniversary, we are now going to be saving up to partake next year, or maybe at the end of this year we're still looking, but we are going to return to the same resort across cancun because this resort is going to be shutting down for remodeling, so we will be looking for the same ownership they bring a high quality.
Stayed 4 nights in Feb 2025

8/10 Good

WADE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Nick

Traveled with partner
Liked: Staff & service, amenities
We loved the food at the restaurants, better than most all-inclusives we’ve been too. Although the property is outdated the staff and atmosphere was one of the best we’ve experienced. The beach area was huge, but unfortunately it was too rough to swim and it was very rocky in this section. Overall great stay. Bar and food around every corner!
Stayed 4 nights in Feb 2025

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Even though renovations were going to take place, this property is still a top notch experiance. Cant wait to go back after the reno
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeffrey Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say… Hyatt Zilara has been our home away from home. It’s such an incredible place! The food, the rooms, the beach, the entertainment but most importantly it’s the staff that keeps us coming back. What a terrific group of individuals that meet you everyday with a smile and go above and beyond the take care of our every want or need. This years trip was no exception. The trip started off with a Paola who worked on getting us checked in. She was able to help us and made the process easy. The beach waiters and concierge not only served us but many have become our friends over the years. David, Javier, Sergio, Eduardo, Orlando and Luis. Amazing people who looked out for us wherever they were stationed that particular day. Ivan the bartender at Marie Marie is completely wonderful and we would stop by that bar even when eating at other restaurants he makes the best cocktails. Carlos did an amazing job at Asiana I know Zilara is getting a remodel and we are looking forward to the upgrades but I truly hope that all of these great employees will be able to be there when the resort opens back up in December. The amenities at Zilara is only half of why we come year after year. It is truly the wonderful staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff willing to assist at all times.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ruxandra, arlington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Everyone was very nice and always happy to help.
Stayed 4 nights in Feb 2025

8/10 Good

Tyree John, Philadelphia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The not so good - We enjoyed everything but the check in process. We arrived at 11:30 am but were not able to check into our room until 4:00. We also were in a room next to the event space where there was a wedding and the next morning, they were loud cleaning it up around 7am. The good - Food was actually really good. We enjoyed the food at Punta Vista and Asiana restaurants. They had special days of outdoor grilling by the pool like paella, tacos and burgers. We were always able to get a complimentary cabana on the beach but poolside we had to pay because we were not getting up early to save one of the few free ones. 20 min from the airport, staff is super friendly and they have some cool planned activities worth checking out (whiskey and chocolate tasting). The room was clean, pillows comfortable and loved the hammock on the balcony!
Stayed 4 nights in Feb 2025

8/10 Good

Kazuya, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2025

10/10 Excellent

Ryan Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a excellent resort.
Stayed 5 nights in Feb 2025

10/10 Excellent

maricruz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, nice hotel, friendly staff. I didnt like that we had to pay for some cabanas.
Stayed 4 nights in Jan 2025

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing so was the food! close to the cancun airport a plus!
Stayed 3 nights in Feb 2025