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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Tortuga Beach

Choose dates to view prices

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe
Exterior
View from property
Coffee shop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    â€Ș13 min walk‬
  • Cancun Interactive Aquarium
    â€Ș16 min walk‬
  • Tortuga Beach
    â€Ș9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș27 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

9.4 out of 10
Exceptional
(13 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

8.8 out of 10
Excellent
(11 reviews)
  • 850 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

9.0 out of 10
Wonderful
(15 reviews)
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

9.0 out of 10
Wonderful
(17 reviews)
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

9.0 out of 10
Wonderful
(56 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(82 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(16 reviews)
  • 764 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

  • 1334 sq ft
  • Ocean view
  • Sleeps 2

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About the neighborhood

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 13 min walk - 0.7 miles
  • Cancun Interactive Aquarium - 16 min walk - 0.9 miles
  • Cancun Convention Center - 5 min drive - 1.6 miles
  • Gaviota Azul Beach - 5 min drive - 1.8 miles
  • Tortuga Beach - 9 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • â€ȘSnack Grand Park - ‬9 min walk
  • â€ȘEl Mirador - ‬9 min walk
  • â€ȘLobby Bar - ‬3 min walk
  • â€ȘBubba Gump Shrimp Co. - ‬2 min walk
  • â€ȘCafĂ© SolĂ© - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star beachfront property near Tortuga Beach
Some rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This luxury property also offers a health club, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

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4.4 out of 5, Excellent, 1,233 reviews
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The price is $346
Jul 6 - Jul 7
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the airport?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 13.2 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Cancun - Adults Only - All Inclusive.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free breakfast?

Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are nearby.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Hyatt Zilara Cancun - Adults Only - All Inclusive features 2 outdoor pools.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and al fresco dining.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a spa?

This property has a spa, which features Ayurvedic treatments, facials, and hydrotherapy.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to downtown Cancun?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 1.6 mi away from Avenida Kukulkan.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1536 out of 1940 reviews
Rating 8 - Good. 257 out of 1940 reviews
Rating 6 - Okay. 78 out of 1940 reviews
Rating 4 - Poor. 33 out of 1940 reviews
Rating 2 - Terrible. 36 out of 1940 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

christa

Traveled with partner
Liked: Amenities
The beach was amazing and the service was top notch. The spa was also incredible!
Stayed 6 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful! I love the large balconies that all had ocean views! And having all the accessible day beds around the pool and beach were our favourite!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best experience. It was hard to leave Mexico.Staff was very nice. Really enjoyed talking with Juan, he was a good resource. Everyone was very helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

KYOUNG JU

Liked: Cleanliness, staff & service, property conditions & facilities
Great! A resort
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Nancy Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee we came in contact with was so helpful, kind, and ready to provide anything we could ever need. We had a wonderful, relaxing vacation. Great food, incredible service, lovely atmosphere.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best vacations I have ever been on. The staff is out of this world amazing! I can’t wait to go back after the renovations are done!!
Stayed 4 nights in Mar 2025

8/10 Good

Jennifer, Victorville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words good enough! It was amazing in all areas!
Stayed 4 nights in Mar 2025

8/10 Good

Angelica Ida Fiore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent Staff extremely nice & helpful Great rooms My guess is that after the 8 month renovation, it will be stunning.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ellen Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hyatt Zilara! The staff is what makes this place special! They go above and beyond to say yes! The food was great, the views are amazing, pool and cabanas were awesome! We can’t wait until next year!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Myun Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Tammy L

Stayed 6 nights in Mar 2025

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great people and clean!
Stayed 6 nights in Mar 2025

2/10 Terrible

PAULO HENRIQUE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Avaliação da estadia

Quarto cheirava mofo, e só nos atendiam mediante gorjetas. Fui trocado de quarto e fiquei duas horas sem quarto tendo que deixar minhas coisas na recepção. Muito caro pelo serviço oferecido.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, excellent food, wonderful service, and fabulous yoga and gym facilities.
Stayed 9 nights in Mar 2025

8/10 Good

Anahit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, very friendly and helpful. Not many restaurants, but we loved the buffet. The room furniture and showers are outdated (we could smell the sewer) but overall it was great. We loved the shows everyday. After remodel we will stay there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Annabella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planning on visiting next year.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jeong Seon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing beach view from the balcony
Stayed 3 nights in Mar 2025

8/10 Good

Pei Yu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, but you can tell the property is a bit old.
Stayed 4 nights in Mar 2025

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff is very friendly and accommodating. Can’t wait to go back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star luxury, incredibly clean, staff super attentive. Beds were super comfortable. Amazing views of incredibly clean beach and sand. Food was delicious and room service is included. Delicious coffee shop all included in the lobby. Went to some of the shows and they were all good. Gym has everything you would want or need. Lots of classes and things to do although I didn't do any of them- just enjoyed the room and view. Already planning my next trip back!! Spa is also definitely worth the visit.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a great time here. Hoping the renovations include another daytime bar. Would love to see a large round tiki type bar and to cozy up to near Jabanero's with all day music. Not loud music, just good music. Otherwise, this place was wonderful. Not sure if we'll be back with so many other destinations to explore. We'll see what the renovations bring.
Stayed 7 nights in Mar 2025