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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Tortuga Beach

Choose dates to view prices

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe
Coffee shop
View from property
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Cancun Interactive Aquarium
    ‪16 min walk‬
  • Tortuga Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

  • 850 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

  • 656 sq ft
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

  • 764 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

  • 1334 sq ft
  • Ocean view
  • Sleeps 2

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About the neighborhood

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 13 min walk - 0.7 miles
  • Cancun Interactive Aquarium - 16 min walk - 0.9 miles
  • Cancun Convention Center - 5 min drive - 1.6 miles
  • Gaviota Azul Beach - 5 min drive - 1.8 miles
  • Tortuga Beach - 9 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star beachfront property near Tortuga Beach
Some rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This luxury property also offers a health club, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the airport?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 13.2 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Cancun - Adults Only - All Inclusive.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free breakfast?

Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are nearby.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Hyatt Zilara Cancun - Adults Only - All Inclusive features 2 outdoor pools.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and al fresco dining.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a spa?

This property has a spa, which features Swedish massages, body treatments, and mani/pedis.

How close is Hyatt Zilara Cancun - Adults Only - All Inclusive to downtown Cancun?

Hyatt Zilara Cancun - Adults Only - All Inclusive is 1.6 mi away from Avenida Kukulkan.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1578 out of 1992 reviews
Rating 8 - Good. 266 out of 1992 reviews
Rating 6 - Okay. 78 out of 1992 reviews
Rating 4 - Poor. 34 out of 1992 reviews
Rating 2 - Terrible. 36 out of 1992 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best experience. It was hard to leave Mexico.Staff was very nice. Really enjoyed talking with Juan, he was a good resource. Everyone was very helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Myun Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Amenities
I have been to 5 different resorts and this one is the best!! Food was incredible but, what really amazed me was the staff!!! The staff was super attentive and friendly!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Stayed 6 nights in Mar 2025

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was phenomenal. Food, drinks and entertainment were top notch
Stayed 4 nights in Mar 2025

6/10 Okay

Prasun Kanta, Gaithersburg

Stayed 4 nights in Mar 2025

8/10 Good

Sang Cheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

Meline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel nice beach and the stuff where very friendly
Stayed 7 nights in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pool and the beach. The staff was excellent. It was hard to find a free Cabana and chairs and we felt like we had to rush out to reserve seats first thing in the morning which was not relaxing. The only other complaints are that the was NO pool bathroom and you had to walk inside the hotel. But we absolutely loved our vacation and the room was clean, comfortable bed and nice balcony.
Stayed 4 nights in Jan 2025

6/10 Okay

chen

Disliked: Property conditions & facilities
Too old hotel , choose others
Stayed 3 nights in Mar 2025

10/10 Excellent

james, Woodside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Zilara is okay but seems to be isolated. There are little shopping shops around the hotel. Cars are rushing on the front road and it is hard and dangerous to come across the road over the crosswalk.
Stayed 5 nights in Feb 2025

10/10 Excellent

Joelle Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food - great shows - staff was amazing
Stayed 7 nights in Mar 2025

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time with friends

We had a great time here with friends - service is great and food is very good for an all inclusive. Would definitely consider staying here again
Stayed 4 nights in Mar 2025

10/10 Excellent

LaChanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience! The staff, room service and management were all professional and accommodating. Anything we needed was at their fingertips. The rooms were great. The balcony facing the water was so relaxing. The jacuzzi tub was everything! I can't say enough about our experience. Well done.
Stayed 3 nights in Mar 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort

Excellent Resort

Excellent all inclusive resort. We loved our 2 week stay. The staff are amazing, so attentive, polite, and accommodating, especially Lorena and Rosa our personal concierges. The beach was fantastic, complimentary cabanas were plentiful. Beach service was really good too. The restaurants, coffee shop and also buffet were very good. Would have liked a couple more restaurants but we enjoyed what we had. Drinks were plentiful and good. Activities all day long. Entertainment events every evening was very good. Our room, ocean front, was very spacious, quite nice, great patio, however, the entire resort which opened in 2007 is now dated. Good news is the resort is closing at the end of March 2025 until perhaps December 2025 or possibly January 2026, for a complete renovation. We will go back in 2026 when reopened.
Stayed 14 nights in Feb 2025

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one bathroom on the main floor, public area and one bathroom all the way down on the beach. No one was getting out of the pool to walk inside and all the way to the other side of the lobby to the one and only restriom...
Stayed 2 nights in Mar 2025

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing. Nice view to the ocean. Limited food options and elevator was out of service but overall had an amazing time!
Stayed 3 nights in Mar 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

LI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good👍
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach are splendid. We appreciated that the entertainment team had activities throughout the day too. Food and drink were good, with great service.
Stayed 2 nights in Feb 2025

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025