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Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

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Private beach nearby, white sand, free beach shuttle, beach umbrellas
Property video
Beach bar
Exterior
Private beach nearby, white sand, free beach shuttle, beach umbrellas
Luxury
4.5 star property
9.0

Wonderful

Island retreat with rooftop pools

Dramatic sunset views captivate guests at the rooftop infinity pool with swim-up bar. Daily activities range from water aerobics to tequila tastings, while evenings feature performances in the lobby. The nearby private beach club offers a serene escape with acclaimed fish tacos.

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Boulevard Kukulcan Km.16.5 Lotes 56-A-1 y 56-A-2, Segunda Etapa Turística, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪2 min walk‬
  • Place, Maya Museum of Cancun
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Vantage Club Junior Suite Bay View Double Bed

Minibar, in-room safe, desk, laptop workspace

Vantage Club Junior Suite Bay View Double Bed

  • Lagoon view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Vantage Club Jr Suite Golf & Ocean View Double Bed

Minibar, in-room safe, desk, laptop workspace

Vantage Club Jr Suite Golf & Ocean View Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Vantage Club Corner Suite Bay View King Bed

Vantage Club Corner Suite Bay View King Bed | Lake view

Vantage Club Corner Suite Bay View King Bed

8.0 out of 10
Very good
(4 reviews)
  • Lagoon view
  • 1071 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vantage Club Corner Suite Golf & Ocean View king bed

Vantage Club Corner Suite Golf & Ocean View king bed | Golf view

Vantage Club Corner Suite Golf & Ocean View king bed

10.0 out of 10
Exceptional
(3 reviews)
  • Golf view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed | Minibar, in-room safe, desk, laptop workspace

Vantage Club Junior Suite Bay View King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vantage Club Jr Suite Golf & Ocean View King Bed

Vantage Club Jr Suite Golf & Ocean View King Bed | Golf view

Vantage Club Jr Suite Golf & Ocean View King Bed

8.6 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vantage Club Master Suite Bay View King Bed

Vantage Club Master Suite Bay View King Bed | Lake view

Vantage Club Master Suite Bay View King Bed

  • Lagoon view
  • 1636 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed | Minibar, in-room safe, desk, laptop workspace

Vantage Club Master Suite Golf & Ocean View King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1636 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vantage Club Premium Suite Golf & Ocean View King Bed

Minibar, in-room safe, desk, laptop workspace

Vantage Club Premium Suite Golf & Ocean View King Bed

  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Vivid Suite

Vivid Suite | Minibar, in-room safe, desk, laptop workspace

Vivid Suite

  • Golf view
  • 3671 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Deluxe Suite Bay View Double Bed

Minibar, in-room safe, desk, laptop workspace

Junior Deluxe Suite Bay View Double Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Deluxe Suite Golf View Double Bed

Minibar, in-room safe, desk, laptop workspace

Junior Deluxe Suite Golf View Double Bed

7.4 out of 10
Good
(3 reviews)
  • Golf view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Deluxe Suite Golf View King Bed

Golf view

Junior Deluxe Suite Golf View King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Golf view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Deluxe Suite Bay View King Bed

Lake view

Junior Deluxe Suite Bay View King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • Lagoon view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Golf View Double Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite Golf View Double Bed

8.0 out of 10
Very good
(4 reviews)
  • Golf view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Bay View King Bed

Lake view

Junior Suite Bay View King Bed

9.6 out of 10
Exceptional
(45 reviews)
  • Lagoon view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Jr. Suite Golf View King Bed

Minibar, in-room safe, desk, laptop workspace

Premium Jr. Suite Golf View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • Golf view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Seaside stay .Within a 10-minute walk of this Zona Hotelera property, you'll find Iberostar Cancun Golf Course and Delfines Beach. Also, Nichupté Lagoon is within half a mile (1 km) and Maya Museum of Cancun is within 2 miles (3 km).

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 2 min walk - 0.1 miles
  • Museo Maya Trailhead - 5 min drive - 1.6 miles
  • Maya Museum of Cancun - 6 min drive - 2.0 miles
  • Delfines Beach - 7 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Ennea Beach Club - ‬5 min drive
  • Riu Ventura Pool
  • ‪Light House - ‬4 min drive
  • ‪Starcafé Iberostar Selection Cancún - ‬4 min drive
  • ‪Noriku - ‬5 min drive

About this property

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5-star adults-only property near Delfines Beach
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

A private beach is featured. Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers its guests 3 outdoor swimming pools and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 4628 square feet (430 square meters) and includes a conference center. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 387 guestrooms or units
  • 14 levels
  • 4 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • 4628 sq ft of conference space
  • 430 sq m of conference space
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers 387 air-conditioned accommodations with minibars and safes. Smart televisions come with cable channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pickleball courts
  • 3 outdoor pools
  • Golf carts
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (28 inches high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Netflix
  • Smart TV with cable channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Vivid Grand Island
Hyatt Vivid Grand Island Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Cancun

Frequently asked questions

How close is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive to the airport?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is 10.4 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive on Jun 1, 2026 start from $384, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive.

How close is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive to the beach?

This property is a short 7-minute walk from Delfines Beach and 3.7 mi (12-min drive) from Hotel Zone Beaches. Don't forget your sunscreen!

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offer free breakfast?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

No, there is no casino at this property, but Dubai Palace Casino (26-min drive) and Royal Yak Casino and Sports Book (26-min drive) are nearby.

What time is check-in at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a pool?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive features 3 outdoor pools. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a restaurant?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is home to Aglio, which features Italian cuisine.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a spa?

This property doesn't have a spa, but it does offer hot stone massages, body scrubs, and facials.

How close is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive to downtown Cancun?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is 2.5 mi away from Avenida Kukulkan.

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1536 out of 2268 reviews
Rating 8 - Good. 395 out of 2268 reviews
Rating 6 - Okay. 180 out of 2268 reviews
Rating 4 - Poor. 76 out of 2268 reviews
Rating 2 - Terrible. 81 out of 2268 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Roger Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2026

10/10 Excellent

TERRY, Stroudsburg

Stayed 4 nights in Mar 2026

10/10 Excellent

Paul Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Awesome great hospitality great food overall great experience and service definitely worth it definitely recommending
Stayed 7 nights in Feb 2026

10/10 Excellent

MARC PHILLIP

Stayed 4 nights in Feb 2026

2/10 Terrible

Ja Yoon, Flushing

I didn’t put the right amount of people to stay on website just included one more person totally is two but I have to pay extra $300 for another person also
Stayed 1 night in Jan 2026

10/10 Excellent

Ales Raad

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Jan 2026

10/10 Excellent

Chelsea

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was great. Staff goes above and beyond.
Stayed 3 nights in Jan 2026

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly, food impressive! Absolutely loved this place!
Stayed 8 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, amenities were great, and the staff was so well trained they made me feel pampered the whole time.
Stayed 7 nights in Jan 2026

10/10 Excellent

Selena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing time here, I went to celebrate my birthday with my mom and the staff was amazing and so kind. I’d like to give a special thanks to Liza and Alejandro for making my private dinner experience at the Oishii rooftop restaurant a beautiful and memorable moment. I want to thank Diego who was very attentive to us on the pool deck on the ground level floor. Big thank you to Hugo at the rooftop vantage club for breakfast and lunch, his service was excellent, very pleased to have encountered him during my stay and lastly Dyanna from the buffet during breakfast and lunch was super friendly and made us feel so welcomed to be there everytime very funny as well. The staff mentioned all stood out on the grounds of excellent service and hospitality. It has made a lasting impression on me and I would definitely recommend this hotel especially for the caliber of service I received. The environmental service staff was also very helpful and friendly. Thank you Hyatt Vivid!!
Last day surprise at the Vantage club for lunch
View of the sunrise on the gulf course side of the hotel
Private dinner at Oishii during sunset
Beach club and tacos
Stayed 4 nights in Jan 2026

6/10 Okay

Awilda

Traveled with partner
Liked: Cleanliness
The food was really good, the resort was really clean and beautiful. Unfortunately if you don’t have the vantage package be prepare to noticed better treatment to those that are vantage, which is there premium package. I ask to be moved from a table for better view and they moved the table next to me because they were vantage and did not move us although there were tables available. In addition, the entertainment was not he best is more on the boring side. I don’t recommend it for a younger couple or anyone that wants to experience the Mexican culture . They don’t play any Mexican music and the prices for activities are triple than if you go on adventures on your own.
Stayed 3 nights in Jan 2026

10/10 Excellent

Melanie

Stayed 3 nights in Jan 2026

10/10 Excellent

Zoo Hee, huntington

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and hotel upgrade our room to vantage club as expedia’s client….. thank you so much for your special accommodation.
Stayed 5 nights in Jan 2026

10/10 Excellent

Ivette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean every time we would request maintenance. The hotel was beautiful and I enjoyed my stayed
Stayed 5 nights in Jan 2026

10/10 Excellent

Angie

Stayed 6 nights in Jan 2026

10/10 Excellent

Michael

Stayed 2 nights in Jan 2026

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great about this resort! Definitely recommend the vantage club!
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephania

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I had an amazing time at this resort. we can’t wait to go back!
Stayed 4 nights in Jan 2026

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow, wow, wow. This was our first visit to Cancun and our first stay at an all-inclusive resort, and our expectations were blown away. The hotel is beautiful with well-appointed rooms and views of the golf course and lagoon. The rooftop infinity pool is not to be missed! We enjoyed all of the restaurants, but Oishi was our favorite! The staff were incredible - 5-star service. We would stay here again without hesitation and highly recommend it to anyone looking for a luxury experience in Cancun!
Stayed 1 night in Jan 2026

6/10 Okay

Catherine

Liked: Staff & service, amenities
Disliked: Cleanliness
This was our second stay at this hotel. It’s stunning. Rooms (even the most basic) are beautiful and very comfortable. The food is delicious. The rooftop pool is amazing. The beach club is incredible. BUT - it’s the second time we get gastroenteritis at this hotel. The first time we didn’t make much of it. But a second time is a pattern. We have traveled to different resorts in Mexico 2x a year for 10 years and we have only ever gotten sick at this hotel. Do with this information as you wish.
Stayed 6 nights in Jan 2026

10/10 Excellent

Danielle

Stayed 1 night in Jan 2026

10/10 Excellent

brenai

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my second time back at the same resort . I love how they take care of their guest each & every day. Will always come back
Stayed 2 nights in Jan 2026

6/10 Okay

Haechan

Liked: Cleanliness, amenities, property conditions & facilities
the vip customser support was really bad. the lady who guided us at the check-in sent us to sales center for membership marketing and we wasted 3 hours without any reward. it was terrible getting morning call early morning and wasted time to listen membership sale we are not interested. we will probably not visit because of her. otherwise, it was fine
Stayed 4 nights in Jan 2026

10/10 Excellent

Leon

Stayed 7 nights in Jan 2026

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 9 nights in Jan 2026