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Hotel Los Cuates de Cancun

2.5 star property
Hotel near Ultramar Ferry Puerto Juárez in Cancun

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Photo gallery for Hotel Los Cuates de Cancun

Exterior
Lobby
Lobby
Front of property
Bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
Av. Lopez Portillo Mazana 9 Lote 8, Super manzana 64, Cancun, QROO, 77524
  • Place, Séptimo Día Adventist Church
    ‪3 min walk‬
  • Place, Mercado 23
    ‪11 min walk‬
  • Place, Las Palapas Park
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

Quadruple Room Standard

  • 193 sq ft
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bed sheets

Standard Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cancun

Downtown Cancun stay.Within a 15-minute walk of this Downtown Cancun hotel, you'll find Séptimo Día Adventist Church and Mercado 23. Ultramar Ferry Puerto Juárez and Museo Iconografico de la Carrera Panamericana are also within 2 miles (3 km).

What's nearby

  • Séptimo Día Adventist Church - 3 min walk - 0.2 miles
  • Mercado 23 - 11 min walk - 0.6 miles
  • Las Palapas Park - 19 min walk - 1.0 mile
  • Plaza 28 - 9 min drive - 1.6 miles
  • Ultramar Ferry Puerto Juárez - 11 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Tacos Beef - ‬4 min walk
  • ‪taqueria bonampak - ‬10 min walk
  • ‪Domino's Pizza - ‬3 min walk
  • ‪Salbutes y empanadas [Doña Mery] - ‬8 min walk
  • ‪Food Court - ‬4 min walk

About this property

Hotel Los Cuates de Cancun

Hotel near Ultramar Ferry Puerto Juárez in Cancun
Free self parking is available.

Smoking is allowed in designated areas at this Cancun hotel.

  • 74 guestrooms or units
  • Front desk (24 hours)
  • Smoking in designated areas
Hotel Los Cuates de Cancun offers 74 accommodations with air conditioning. 32-inch LED televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Parking and transportation

  • Free secured, covered self parking on site

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property only accepts cash. For guests' safety, the property includes a smoke detector in each accommodation.

Property is also known as

Hotel Los Cuates Cancun
Hotel Los Cuates
Los Cuates Cancun
Los Cuates De Cancun Cancun
Hotel Los Cuates de Cancun Hotel
Hotel Los Cuates de Cancun Cancun
Hotel Los Cuates de Cancun Hotel Cancun

Frequently asked questions

How close is Hotel Los Cuates de Cancun to the airport?

Hotel Los Cuates de Cancun is 12.6 mi (29-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Los Cuates de Cancun have an airport shuttle?

Airport shuttle services are not available at Hotel Los Cuates de Cancun.

How close is Hotel Los Cuates de Cancun to the beach?

This hotel is 13.8 mi (32-min drive) from Delfines Beach and 4.4 mi (11-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Hotel Los Cuates de Cancun offer free breakfast?

Hotel Los Cuates de Cancun does not offer free breakfast.

Is there a casino at Hotel Los Cuates de Cancun?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Hotel Los Cuates de Cancun?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Hotel Los Cuates de Cancun?

This hotel offers free self parking.

Does Hotel Los Cuates de Cancun have a pool?

Hotel Los Cuates de Cancun does not have a pool.

Does Hotel Los Cuates de Cancun have a spa?

There are no spa services available at this hotel.

How close is Hotel Los Cuates de Cancun to downtown Cancun?

Hotel Los Cuates de Cancun is 1.9 mi away from Cancun.

Reviews

Hotel Los Cuates de Cancun Reviews

6.2

6.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 12 out of 110 reviews
Rating 8 - Good. 34 out of 110 reviews
Rating 6 - Okay. 35 out of 110 reviews
Rating 4 - Poor. 10 out of 110 reviews
Rating 2 - Terrible. 19 out of 110 reviews

Reviews

6/10 Okay

Ana

Traveled with family
Disliked: Amenities, property conditions & facilities
Old no elevators linens beddings very old
Stayed 1 night in Jun 2022

2/10 Terrible

Veniamin

Stayed 3 nights in Mar 2022

2/10 Terrible

Emma Isabella

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Elio, Chicago

Traveled with group
Liked: Cleanliness, staff & service
Good good. . .
Stayed 6 nights in Dec 2018

6/10 Okay

ROBERT, FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stairs to my room are hard for me, twenty steps no elevatior
Stayed 6 nights in Oct 2018

8/10 Good

J, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 3 nights in Jul 2018

8/10 Good

Lucy , Winnipeg, Manitoba. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The real Mexico

I loved my stay at the hotel, right in the middle of everything, walking distance to all the main markets. I go to Mexico to see and live the real México not the tourist version of it.
Stayed 2 nights in Mar 2018

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Hotel not booked due the previous reason. Recepcionist very rude. Hotel located on red zone.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Roaches, staff not friendly, old and stinky room, my reservation didn't appear on the front desk .. Only good thing was the bathroom 0/10

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay clear of this place --

Unbearable mold smell so I switched rooms, huge 2-inch cockroach crawled out of the bathroom, my fan smoked and burned and stopped due to 220 voltaje there and they would not accept the blame and the woman at the desk screamed at me even though I was very calmly talking to her. Could not sleep due to all-nighter parties accross the Street with super loud music. This is an old 1960 style hotel. Not recomended at all --

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It is not a location for tourists,that why the local people don't speak English well,but the people work at hotel are nice,they try the best to talk and make us understanding around areas.the price is very cheap,that why room is basic. It is 25 mins to airport and 5 mins to ferry

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No amenities. No English. No remote for tv or air.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was right downtown and noisy

This hotel is downtown, so if you want to party it is okay. However, there was no A/C. no towels, it was not in the best part of the city and it was loud. I didn't sleep the entire night. The staff didn't speak any English and there was no phone to call to the reception. I didn't want to leave my daughter alone in the room to go ask for towels. There was loud music, sirens blaring and people talking on the streets all night long.

2/10 Terrible

dont ever stay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare

No toilet seat, had roaches and a lizard in the room very noisy unable to sleep worse bed ever . Had to move to another hotel for safety reasons. Doors didn't feel safe

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly staff, and beautiful all inclusive f

Very friendly staff. Great service. I would recommend to friends.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stopover hotel for changing planes in Cancun

Spotlessly clean and very pleasant decor. Easy to find and travel to from the airport, and it was the only hotel which would give me a room for a single person and charge only for me, not a non-existent travelling companion as well. As such, it was an excellent hotel to stay in overnight while waiting for a plane to another state the next day. Lots of local police seem to stay there as well, so no worries about security.

6/10 Okay

Verified traveler

6/10 Okay

Verified traveler

Liked: Staff & service
it is an affortable place to stay and it is located centrally in Cancun

8/10 Good

Maria Liana

Liked: Cleanliness, staff & service

An 'Adventurous' Traveller's Dream Location

This hotel has non-English speaking staff (family run) and is in the oldest part of Cancun (pre-tourism era) but it is extremely clean (not one bug and room well swept and bathroom spotless). It is the perfect centrally located spot for catching all the buses (Ruta 1, R-1) to the hotel zone and beaches/nightlife/Maya Museum, the local large grocery stores/malls and banks (Scotiabank), and the long distance bus station (ADO), with lots of small local eateries in walking distance(best value for taste & price was 2 doors down - a cucina economica). Fresh café Americano at the GoMart around the corner for about eighty cents. We stayed for 10 nights and will likely stay there again as it is very inexpensive yet just what we required. Air conditioner works well but isn't really necessary as the safety barred window opens to the fresh breezes. We tried to speak Spanish as much as possible and everyone was always very helpful and never tried to cheat us (in fact taxis gave us discounts) even when we misunderstood prices a couple times. Warning: beds are VERY firm and take earplugs because of noisy roosters & dogs in the early morning. Good for more 'adventurous' travellers - not suitable for someone who wants exactly what they have at home. Most fellow guests were from other parts of Mexico and this hotel has good reviews from Spanish speaking customers.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly. Room cleanup everyday, but no towell change - need to ask for new towels

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

very rude staff

I stayed at this hotel with my partner, the room was extremely noisy, there were only 8 tv channels (the information said that they had sky tv), there was no internet in the rooms, and two days the internet wasn't working. Staff speaks no English whatsoever. When I checkout there was a guy in front desk, he was very rude and didn't want to keep our luggage, despite it was obvious he was keeping others guest luggage. This guy refused to give me a receipt for my stay. He was very impolite and not friendly at all, I really needed my receipt so I had to insist upon getting it, at the end I had to tell him that I would report him to the taxation department, it was the only way I could get my receipt for my stay at Los cuates hotel

2/10 Terrible

JULES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

JULES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort