4.2 out of 5

With a stay at Hard Rock Hotel Cancun All Inclusive in Cancun (Hotel Zone), you'll be minutes from Ballenas Beach and close to La Isla Shopping Mall.

This 4.5-star resort is within close proximity of Aquaworld and Luxury Avenue Shopping Mall.

Make yourself at home in one of the 601 air-conditioned rooms featuring private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a fitness center. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 6 restaurants, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at one of the 4 bars/lounges or 2 swim-up bars.



Featured amenities include a business center, express check-in, and express check-out. Planning an event in Cancun? This resort has facilities measuring 16408 square feet (1524 square meters), including a conference center. Free valet parking is available onsite.

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Property Features

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a fitness center. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Cancun All Inclusive was completed in October 2012.

This 4.5-star Cancun resort is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 16408 sq ft of conference space
  • 1524 sq m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

Hard Rock Hotel Cancun All Inclusive offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cancun resort provides complimentary wireless high-speed Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site 
  • Golfing nearby 
  • Golf lessons available nearby 
  • Basketball on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Massages 
  • Number of treatment rooms 19 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 

Accessibility

If you need to make requests for accessibility needs, please complete the "Special or Accessibility Requests" section of "Trip Preferences" when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport transportation is offered 24 hours a day. For details, please contact the property in advance.

Check-out

Check-out time is noon

Payment types

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to hotel policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Name

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

You should know

Hard Rock Hotel Cancun All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Personal Assistant Promotion

Book a stay in a Rock Suite Platinum, ocean view room category now - December 31, 2016, for travel now - April 22, 2017, and an on-call personal assistance will assist with ironing (2 items per person per stay), express luggage delivery, complimentary shoe shine, spa tub preparation (with 24-hour notice), assistance with reservations on and off the property, and priority reservations to picks & mix program.

Must book a qualifying room category to receive benefits. Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.

Limitless Resort Credit Offer

Book a minimum 3-night stay in any room category for travel now – December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay; USD 750 in resort credits with a 4-night stay; USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay; USD 3,600 in resort credits with a 14 night stay or more.

3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge, and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Resort credit is not transferable, non-cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel. Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots® *promotion does not apply for Special Events and/or Wedding, selected take away products, or The Colin Cowie Weddings Collection™. Offer is not valid with groups/conventions, special events, or weddings and is not to be combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice. Other restrictions may apply.