4.2 out of 5

"Loved all the activities and the staff was great. Perfect for families with kids of all ages. " More

By a verified traveler on Sat 06 Jan 2018

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Hotel Description

A luxury stay in Avenida Kukulkan awaits you at Hard Rock Hotel Cancun All Inclusive, a recipient of the prestigious Conde Nast Gold List award in 2016. You'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.4 km (2.1 mi) from Delfines Beach. Highlights at this all-inclusive resort include 6 restaurants, 2 poolside bars, and a full-service spa.

LCD TVs with satellite channels are featured in all 601 rooms, and you can enjoy private spa tubs, free WiFi, and balconies. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, coffee/tea makers, free bottled water, and safes are available.

A day of pampering at The Rock Spa can include massages, facials, and mani/pedis. The buffet restaurant, The Market, serves international cuisine and is open for breakfast, lunch, and dinner. With 4 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool and free kids' club. 16408 square feet (1524 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a health club, and an outdoor tennis court. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Hotel Zone resort, you'll be 3.5 km (2.2 mi) from El Rey Ruins.

Hard Rock Hotel Cancun All Inclusive ratings based on 79 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

old interior. stinks all around. drunken guests.

Pros: not much.
Cons: indifferent staffs, cleaness.
Location: Location is good enough to reach bus terminal, downtown, shopping mall.
Some staffs are kind , others are impolite and rude. Room cleaning was not so good. Not big pools than other hotels. If you like quiet rest, you would not be satisfied.

Posted by , from Canada on Mar 22, 2018

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Comment from Hotel Management

Apr 5, 2018 by Francisco García

Hello Hyunni, Thank you very much for your feedback, we have shared all the details in your comment with the departments involved. I hope we can show you our improvements during another trip to our destination. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5

Awesome New Years stay in cancun

Loved all the activities and the staff was great. Perfect for families with kids of all ages.

Posted by , from california on Jan 6, 2018

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Comment from Hotel Management

Jan 11, 2018 by Francisco García

Dear andrea, Thank you for posting your last experience at Hard Rock Hotel Cancun. We are very glad to learn that our staff and activities made your stay more pleasant and enjoyable. Thank you so much for recommending us. We are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5

Great hotel, close to beach and excellent food

My stay was outstanding. The people was very helpful and friendly. The only thing that could be improved maybe is the tub in the room. It is very hard for an elderly to get in and out off. Other than the tub, everything was excellent. Hope to travel Cancún again.

Posted by on Dec 28, 2017

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Comment from Hotel Management

Dec 28, 2017 by Francisco García

Dear Rock Star, Thank you so much for sharing your great experience at Hard Rock Hotel Cancun. I'm pleased to learn that you had a wonderful time and enjoyed our food, facilities and beautiful beach. Thanks also for your suggestion, make sure I'll pass to the rest of the team in order to check how to improve that. Thanks for choosing our hotel for your vacations, hope we can see you back very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5
Very nice staff, beautiful hotel, good entertainment

Posted by on Jun 19, 2017

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Comment from Hotel Management

Jul 3, 2017 by D.


5 out of 5
Such a great experience and the staff was above and beyond accommodating!!!

Posted by , from KC on Mar 25, 2017

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Comment from Hotel Management

Mar 27, 2017 by Francisco García

Dear Michelle, Thank you very much for your review, we are glad to see that our staff provided you with the true RockStar service. We look forward to welcome you soon. Francisco García General Manager Hard Rock Hotel Cancun

2 out of 5


This hotel is more for Spring Break events as you will experience a lot of loud music and drinking. If you are looking to party hard this may be the place for you. If you want a more quiet environment I would stay else where. The beds are extremely hard in my opinion and some of the power plugs were burnt or didn't work. The AC in the room barely blows cold air.

Posted by , from Texas on Nov 24, 2016

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Comment from Hotel Management

Nov 26, 2016 by Francisco García

Hello Hillrod, We appreciate your comments and on behalf of Hard Rock Hotel Cancun, we offer you an apology for falling short to your expectations. We assure you that we are working on a daily basis to achieve the satisfaction of our guests. Regarding your comments on the A/A, the beds and the power plugs in your room, we work diligently as it is our goal to provide the best experience to all our Rockstars. We hope you give us the opportunity to change your perception and show you our improvements on your next trip to our destination. Sincerely, Francisco García General Manager Hard Rock Hotel Cancun

2 out of 5

Run away

Pros: Food was good but there is not a Hard Rock Cafe at the hotel it was down on the way to down Town and it was closed. They dont tell you B$ booking.
Cons: Almost everything
I stayed here once I would not stay there again. We checked in at 1 pm the room was to be ready at 3 pm it was not ready and they did not call or email us when it was like they said they would. We had to go hang out which is fine but I did not expect to be hanging out with locals and there family's with little kids running all over the place. It was like a zoo and that's no lie. We could not even get a seat at the bar, the tv selection is terrible everything is dubbed. When checking out they told Me I could not leave they needed our wrist bands which we cut off in the room and threw in the garbage. I told them you can not hold me hotsage for something you did not tell me I had to give back to you at the end. I had to give a piece of paper to the bellman before I left good thing I carried my own bags down.

Posted by , from FT Lauderdale on Jan 13, 2016

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Comment from Hotel Management

Jan 29, 2016 by Chadi Bou Said

Dear Rockstarr Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time, all matters in your feedback are getting checked closely for the different department managers, I am sure that if you give us the opportunity to show you what our property has to offer you will become our raving fan. Chadi Bou Said Caribbean Zone Director Hard Rock Hotel Cancun

5 out of 5

Fun and social vibe. Outstanding service.

Pros: The location, the vibe, the staff and the fun.
Cons: The coffee.
Location: $1 bus to shopping or nightlife and restaurants. However, we mostly stayed on property because it was so fun.
The Hard Rock is all about having fun. The staff really engages the guests and it's a great atmosphere for meeting other people. During our October stay, most guests were couples (25-50) years. Few kids. Pool staff keeps the guests entertained and engaged. The bar and wait staff is attentive. The food is solid for an all-inclusive. We talked to guests staying at other all-inclusive resorts in Cancun who told us their places were a total snooze. Nothing but reading by the pool during the day, and the bars were empty by night. The Hard Rock is the opposite. Fun pool & full lobby bar every night of the week. Nightly entertainment shows that are included in the all-inclusive price. We only went off the property two nights during our stay. We will definitely return! Pointers: 1. Tipping isn't required, but the bar tenders will take special care of you if you do. Service is great regardless. 2. Ocean facing room on a high floor allows you to see what's happening any time at the pool or beach. 3. It is only $1 USD to take the bus to shopping/bars/restaurants. 4. Chat up other people at the pool or lobby bar and participate in activities or joint dining experiences (Zen Restaurant Habachi style cooking). There are lots of couples wanting to meet other people, & the earlier in the week you make those connections, the more fun the week will be. 5. Book elsewhere if you are seeking solitude. 6. You must experience Coco Bongo. Get tickets at hotel for shorter lines/better tables.

Posted by , from Oregon on Oct 20, 2015

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Comment from Hotel Management

Feb 10, 2016 by Chadi Bou Said

Dear Chris Thank you so much for the fabulous and detailed review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service and you loved our rock n' roll style! Thank you especially for kindly recommending us, looking forward to greet you back soon and ready to roll out the red carpet for our cherished rock stars! Kind Regards!

4 out of 5

Nice hotel- great service

Very nice place. Staff was polite and helpful.  Bartender Oso is exceptional making you feel welcomed.  Wifi was the worst aspect of the hotel.  It was spotty and not enough bandwidth to handle Netflix 

Posted by , from West Sacramento, CA on Jul 27, 2013

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Comment from Hotel Management

Jul 25, 2015 by

Hello Hotrod05, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun

2 out of 5

Dirty food tables and Rooms

Pros: Free Internet
Cons: Noisy
My husband and I used the Cancun location of Hard Rock and was very disappointed. The room was not clean from dirty covers, hair on the sinks and some black stuff all over the toilet. We requested it to be cleaned and no one would come clean the room. Forget about sleeping as the noise outside your room seems like it is in your room. Breakfast room service starts at 6 so be prepared to be woken up due to the tile floors and the cart making the thumping noise all the way down the hall. In order to sleep open the sliding doors if you are pool side to drown out the hall noises. We even saw the food staff at breakfast not remove all the dirty silverware before they set the table for another guest. The pool is nice if you can get a chair. If you want a chair you must go down at 6 am and reserve a chair. The hotel doesn't have enough chairs or umbrellas. No umbrellas on the beach and those chairs fill up just as fast as the pool chairs. They have shows and specials but there are not way for you to know about them unless you really stop and search it out. Not easy to find. We did not learn dance floor until the day we were leaving. They don't like to advertise the shows.

Posted by , from Georgia on Mar 18, 2013

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About the Hard Rock Hotel Cancun All Inclusive

Location Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Property Features

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Cancun All Inclusive was completed in October 2012. This 4.5-star Avenida Kukulkan resort is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 4 conference rooms
  • 16408 sq ft of conference space
  • 1524 sq m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking , Parking (limited spaces)


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.6 km / 10.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Cancun All Inclusive offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Avenida Kukulkan resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Free rollaway/extra beds!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

You should know

  • Hard Rock Hotel Cancun All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Hard Rock Hotel Cancun All Inclusive is listed in the 2016 Condé Nast Traveler Gold List of the world's best places to stay.


Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.