Room type

Deluxe Platinum, two double beds, ocean view

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Rock Royalty Level- Deluxe Platinum

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Rock Suite Platinum, ocean view

Max Occupancy: 6 guests (up to 5 children, 2 infants)

Deluxe Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Gold king bed, Lagoon view

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Gold two double beds, lagoon view

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Platinum king bed, ocean view

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Diamond king bed, ocean view

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Family, lagoon view

Max Occupancy: 6 guests (up to 5 children, 1 infant)


Get an overview of this hotel4.5-star beach resort with a full-service spa

With a stay at Hard Rock Hotel Cancun All Inclusive in Cancun (Hotel Zone), you'll be minutes from Playa Ballenas and close to La Isla Shopping Mall.

This 4.5-star resort is within close proximity of Aquaworld and Luxury Avenue.

Make yourself at home in one of the 601 air-conditioned rooms featuring private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. This resort also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort's 6 restaurants. Thirsty? Quench your thirst at one of the 4 bars/lounges or 2 swim-up bars. For your convenience, a complimentary breakfast is served daily.

Featured amenities include a business center, a computer station, and express check-out. Planning an event in Cancun? This resort has 16408 square feet (1524 square meters) of space consisting of a conference center and conference space. Free self parking is available onsite.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball


  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a fitness center. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Total number of rooms - 601 
  • Number of floors - 12 
  • Conference space 
  • Spa services on site 
  • Elevator/lift 
  • Fitness facilities 
  • Restaurant 
  • ATM/banking 
  • Gift shops or newsstand 
  • Free breakfast 
  • Business center 
  • Porter/bellhop 
  • Dry cleaning/laundry service 
  • Wedding services 
  • Pool umbrellas 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Free WiFi 
  • Number of restaurants - 6 
  • Conference center 
  • Beach umbrellas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Arcade/game room 
  • Number of bars/lounges - 4 
  • Number of swim-up bars - 2 
  • Express check-out 
  • Full-service spa 
  • Hair salon 
  • Airport transportation 
  • Computer station 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Free self parking 
  • Conference space size (meters) - 1524 
  • Outdoor tennis court 
  • Conference space size (feet) - 16408 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Children's pool 
  • Outdoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Parking (limited spaces)

Room Amenities

  • Private spa tub 
  • Free cribs/infant beds 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Slippers 
  • Shower only 
  • Rollaway/extra beds available 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Air conditioning 
  • Desk 
  • Private bathroom 
  • Free bottled water 
  • Premium bedding 
  • Balcony 
  • Phone 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • Room service 
  • LCD TV 
  • Connecting/adjoining rooms available 

Where to Eat

Guests are offered a complimentary breakfast each morning.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Golf lessons available nearby 
  • Beach volleyball on site 
  • Basketball on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Massages 
  • Number of treatment rooms 19 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Name

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Limitless Resort Credit Offer

Book a minimum 3-night stay in any room category for travel now – December 23, 2015 and receive up to USD 3,600 in resort credits, based on length of stay:

  • USD 500 in resort credits with a 3-night stay
  • Up to USD 750 in resort credits with a 4-night stay
  • Up to USD 1,500 in resort credits with a 5-6 night stay
  • Up to USD 1,800 in resort credits with a 7-8 night stay
  • Up to USD 2,000 in resort credits with a 9-11 night stay
  • Up to USD 2,500 in resort credits with a 12-13 night stay
  • Up to USD 3,600 in resort credits with a 14 night stay or more
3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. Resort credit is not transferable, non cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Offer is not valid with groups/conventions and is not combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice.Other restrictions may apply.

Unlimited Golf instead of Limitless Resort Credit Promotion

Book a minimum 3-night stay in any room category now -December 23, 2015 for travel within the same period, and guests can opt to forfeit the Limitless Resort Credit to receive unlimited rounds of golf for all guests in the room.

3-night minimum stay is required. Guests who select the Unlimited Golf promotion cannot receive the Limitless Resort Credit promotion. A 20% service fee applies to each round of golf played. Promotion is valid at the Riviera Cancun Golf Club, The Golf Club at Playacar, and the Hard Rock Golf Club at Cana Bay. Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Promotion is subject to change without prior notice. Other restrictions may apply.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

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