Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video
Yoga
Outdoor pool, pool umbrellas, sun loungers
1 bedroom, premium bedding, down comforters, free minibar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Spa

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪7 min drive‬
  • Place, Delfines Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Diamond Ocean View

8.8 out of 10
Excellent
(20 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Rock)

  • 635 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Lagoon view king

9.0 out of 10
Wonderful
(25 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View Double

8.6 out of 10
Excellent
(34 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • 850 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • 850 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, Ocean View (Classic)

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 11 min walk - 0.6 miles
  • Iberostar Cancun Golf Course - 6 min drive - 1.4 miles
  • La Isla Shopping Mall - 7 min drive - 1.6 miles
  • Cancun Interactive Aquarium - 7 min drive - 1.6 miles
  • Delfines Beach - 10 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Club 91 Lounge - ‬7 min walk
  • ‪Nebbiolo - ‬5 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪The Great Room - ‬9 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Frequently asked questions

How close is Hard Rock Hotel Cancun - All Inclusive to the airport?

Hard Rock Hotel Cancun - All Inclusive is 11 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Nov 11, 2025 start from $436.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Cancun - All Inclusive have an airport shuttle?

Hard Rock Hotel Cancun - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 34 per person, roundtrip.

How close is Hard Rock Hotel Cancun - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Cancun - All Inclusive offer free breakfast?

Hard Rock Hotel Cancun - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hard Rock Hotel Cancun - All Inclusive ?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (23-min drive) and Dubai Palace Casino (24-min drive) are nearby.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hard Rock Hotel Cancun - All Inclusive ?

This property offers free self parking.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive features an outdoor pool and a children's pool.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like pizza, a poolside location, and pool views.

Does Hard Rock Hotel Cancun - All Inclusive have a spa?

Pamper yourself with a day at The Rock Spa, where you can enjoy body treatments, facials, and mani/pedis.

How close is Hard Rock Hotel Cancun - All Inclusive to downtown Cancun?

Hard Rock Hotel Cancun - All Inclusive is 0.7 mi away from Avenida Kukulkan.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 688 out of 1354 reviews
Rating 8 - Good. 241 out of 1354 reviews
Rating 6 - Okay. 178 out of 1354 reviews
Rating 4 - Poor. 101 out of 1354 reviews
Rating 2 - Terrible. 146 out of 1354 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

candace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful view, beautiful facility, and the staff treated us so well. Cannot wait to go back.
Stayed 6 nights in Oct 2025

10/10 Excellent

Deisy, the colony

Stayed 3 nights in Sep 2025

4/10 Poor

Loretta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed with our stay at Hard Rock Hotel Cancun. The property was not as clean as expected, and both check-in and check-out were chaotic and stressful. The air conditioning did not work well inside the hotel or in the restaurants, which made it uncomfortable. One of the showers by the beach was broken all week, leaving only one available for all guests. Poolside service was very slow, and lounge chairs were hard to find. Overall, the hotel felt dated, the service was subpar, and the food was just average. For the price, we expected much better.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maribel Alaniz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay great food and staff was super friendly and accommodating.
Stayed 5 nights in Aug 2025

2/10 Terrible

Mario

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Negative- 1st come, 1st service for dinner but they werent organized, they would ask you to return in an hour and if you were infront of another party and they came sooner than the hour, they would be seated first. Staff worries more about setting up tables than taking your order or providing service. None of the restaurants had air conditioner so it felt like you were in a sauna and would be sweating after you showered. Property was not kept up with, felt old and dingy, and room occasionally smells like sewage. Positive- good location. Good gym if you like to keep fit while on vacation. Liquor selection was good with the exception that yiu couldn't get light beer and any of the bars, only in the room mini bar.
Stayed 6 nights in Aug 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Ambar

Stayed 3 nights in Jul 2025

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose Mauricio Arevalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Volodymyr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, food very good, entertainment excellent 👌
Stayed 6 nights in Jul 2025

8/10 Good

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but in all restauran its no air conditioning super hot terrible all week in all restaurants
Stayed 7 nights in Jul 2025

8/10 Good

Silvia Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there for 5 nights our room was cleaned only two times. We had to call to get clean towels
Stayed 5 nights in Jul 2025

10/10 Excellent

Luisana Yasimine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having everything at our fingertips
Stayed 6 nights in Jul 2025

2/10 Terrible

Tiffany T

Disliked: Cleanliness, staff & service, amenities
No good
Stayed 3 nights in Jul 2025

10/10 Excellent

Anichat

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service and staffs are very unique and extremely helpful. Overall I really enjoy my stay
Stayed 6 nights in Jul 2025

4/10 Poor

Kimberly, Binghamton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

JORGE Sebastian MONTOYA, North Bergen

Stayed 3 nights in Jul 2025

10/10 Excellent

Cristian J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard rock Cancun is amazing. The service is excellent and the dining options are incredible. Highly recommended
Stayed 3 nights in Jul 2025

4/10 Poor

Betsy

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Hebert

Stayed 2 nights in Jul 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I enjoyed my stay at this hotel. However, I have to mention that I did not like my treatment at theToro restaurant. I waited for more than 2 hours to go inside. It seemed that if I did not complain, I should have waited even more (as happened with another guest that was upset).
Stayed 6 nights in Jul 2025

8/10 Good

brianna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente es familiar y siempre tienen actividades disponibles para todas las edades.
Stayed 2 nights in Jul 2025

4/10 Poor

ROBERT

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The a/c did not work in the lobby or 3 main restaurants. And from what I learned staff said it’s been out for a while. This is why the low rating. Fix the a/c!
Stayed 7 nights in Jul 2025

4/10 Poor

Shawn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed and Misled: A Review of Hard Rock Hotel Cancun My recent stay at Hard Rock Cancun was a string of disappointments wrapped in a sales pitch. From the moment we arrived, the staff asked if it was our first time—only to pass us off to someone offering “free amenities” in exchange for attending a breakfast presentation. What followed felt more like a timeshare ambush than hospitality. The breakfast, marketed as part of our welcome experience, resembled a subpar Holiday Inn buffet. We were seated with a representative who asked intrusive questions about our family, travel spending, and lifestyle—all clearly aimed at data collection. From there, we were escorted around the property with the goal of locating an elusive “club member” to vouch for the experience. Spoiler: no such member was found. Eventually, we were taken to view a suite with inflated pricing—followed by a bait-and-switch comparison showing what it would cost if we joined their program. The finale involved a manager behind a malfunctioning door attempting to close the deal. It felt more like being hustled than hosted. Beyond the aggressive pitch, the room itself had issues. The jacuzzi we were excited to use produced dirty, dark brown bubbles (video attached). Elevators were rundown, poorly ventilated, and uncomfortably hot. And Toro, the restaurant we dined at our final night, featured dated décor with worn purple carpeting—hardly the upscale vibe Hard Rock promotes.
Stayed 3 nights in Jul 2025