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Within a 15-minute walk of this Hotel Zone resort, you'll find Ballenas Beach and Marlin Beach. Luxury Avenue Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).
A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive resort. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and valet parking.
Spa tubs, free WiFi
Boasting private spa tubs, the 601 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include balconies and 24-hour room service.
Hard Rock Hotel Cancun All Inclusive ratings based on 79 Verified Reviews
Guest reviews for Hard Rock Hotel Cancun All Inclusive
old interior. stinks all around. drunken guests.
Apr 5, 2018 by Francisco García
Hello Hyunni, Thank you very much for your feedback, we have shared all the details in your comment with the departments involved. I hope we can show you our improvements during another trip to our destination. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun
Awesome New Years stay in cancun
Jan 11, 2018 by Francisco García
Dear andrea, Thank you for posting your last experience at Hard Rock Hotel Cancun. We are very glad to learn that our staff and activities made your stay more pleasant and enjoyable. Thank you so much for recommending us. We are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
Great hotel, close to beach and excellent food
Dec 28, 2017 by Francisco García
Dear Rock Star, Thank you so much for sharing your great experience at Hard Rock Hotel Cancun. I'm pleased to learn that you had a wonderful time and enjoyed our food, facilities and beautiful beach. Thanks also for your suggestion, make sure I'll pass to the rest of the team in order to check how to improve that. Thanks for choosing our hotel for your vacations, hope we can see you back very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
Jul 3, 2017 by D.
Mar 27, 2017 by Francisco García
Dear Michelle, Thank you very much for your review, we are glad to see that our staff provided you with the true RockStar service. We look forward to welcome you soon. Francisco García General Manager Hard Rock Hotel Cancun
Nov 26, 2016 by Francisco García
Hello Hillrod, We appreciate your comments and on behalf of Hard Rock Hotel Cancun, we offer you an apology for falling short to your expectations. We assure you that we are working on a daily basis to achieve the satisfaction of our guests. Regarding your comments on the A/A, the beds and the power plugs in your room, we work diligently as it is our goal to provide the best experience to all our Rockstars. We hope you give us the opportunity to change your perception and show you our improvements on your next trip to our destination. Sincerely, Francisco García General Manager Hard Rock Hotel Cancun
Jan 29, 2016 by Chadi Bou Said
Dear Rockstarr Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time, all matters in your feedback are getting checked closely for the different department managers, I am sure that if you give us the opportunity to show you what our property has to offer you will become our raving fan. Chadi Bou Said Caribbean Zone Director Hard Rock Hotel Cancun
Fun and social vibe. Outstanding service.
Feb 10, 2016 by Chadi Bou Said
Dear Chris Thank you so much for the fabulous and detailed review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service and you loved our rock n' roll style! Thank you especially for kindly recommending us, looking forward to greet you back soon and ready to roll out the red carpet for our cherished rock stars! Kind Regards!
Nice hotel- great service
Jul 25, 2015 by
Hello Hotrod05, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun
Dirty food tables and Rooms
About the Hard Rock Hotel Cancun All InclusiveLocation Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
Activities and facilities/equipment
All non-motorized water sports are included.
- Fitness facilities
- Tennis lessons
- Water fitness
- Supervised activities for children between 4 and 12 years old
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Transportation to offsite activities
- Aerobics classes/lessons included
- Taxes included
- Dancing classes/lessons included
- 24-hour room service
- Language classes/lessons included
- Buffet and à la carte dining
- Gratuities included
- Airport transfers not included
- Fitness facilities included
- All food and beverages included
- Water fitness classes/lessons included
- Tennis included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- All available beverages included
- Minibar (all beverages included)
- Tennis lessons included
- In-room liquor dispensers
- Spa/beauty facilities and services not included
- Transportation to offsite activities not included
- All non-motorized water sports included
Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available daily. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a health club. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun resort is smoke free.
- 1 building
- 601 guestrooms or units
- 12 levels
- 6 dining venues
- 2 bars by the pool
- 2 swim-up bars
- 4 bars or lounges
- 16408 sq ft of conference space
- 1524 sq m of conference space
- Buffet breakfast (free)
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Conference center
- Business facilities
- Dry cleaning
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Game room or arcade
- Pool or billiards table
- Convenience store
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Outdoor tennis court
- Children's club (free)
- Grocery/convenience store
- Babysitting or childcare (surcharge)
- Arcade/game room
- Playground on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.6 km / 10.9 mi)
- Property shuttles: Airport shuttle
- Parking: Free valet parking and self parking
Hard Rock Hotel Cancun All Inclusive offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Private hot tub
- Private balcony
- Stocked minibar (free)
- In-room dining (24 hours)
- LCD television
- Satellite channels
- Coffee maker
- Luxury bedding
- Housekeeping (daily)
- Nightly turndown service
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
- Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Zen - This restaurant specializes in Asian cuisine and serves dinner only.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Playground on site
- Golfing nearby
- Basketball on site
- Beach volleyball on site
- Golf lessons available nearby
- Yoga classes/instruction on site
The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.
- Number of treatment rooms 19
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 3 children stay free when using existing bedding.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 60 per person (one way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Hard Rock Hotel Cancun All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.
Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.