Enter dates to see availability

4.2 out of 5

"Loved all the activities and the staff was great. Perfect for families with kids of all ages. " More

By a verified traveler on Sat 06 Jan 2018

Hotel Description

4.5-star beachfront property near Delfines Beach

Beachside getaway

A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).


A full-service spa, 6 restaurants, and an outdoor pool are all featured at this luxury property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and valet parking.

Spa tubs, free WiFi

Boasting private spa tubs, the 601 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include balconies and 24-hour room service.

Deluxe Gold two double beds, lagoon view

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$528 per night

Rock Suite Platinum, ocean view

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Platinum, two double beds, ocean view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Diamond, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Suite Platinum, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed (GOLD-PURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel Cancun ratings based on 81 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Cancun

Everyone (7) Couples (2) Family (1)
5 out of 5
Hotel Staff always friendly and ready to assist you. The facility very clean, comfortable room, 24 hours security, great rest and food. Excellent activéis for children,teen and adults. Great shows during the night. Clean beach and pool. Tours and outsides actives easy to schedule at the hotel. Nice stores inside the hotel, souvenirs, jewelry, clothing and personal higiene items for sale.

Posted by on Mar 18, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 19, 2019 by Francisco Garcia

Dear Rockstar, Wow, Thank you so much for taking the time to rate your recent holiday with us in the Hard Rock Hotel Cancun. We are very glad to know that you enjoyed your stay and that you had a magnificent time where our Rockers spoiled you and offered you our recognized service next to our of our facilities and providing you the excellent and warm embironment everybody aim to receive, We will be so glad to welcome you again in the future where we will be expecting you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

2 out of 5
It is a nice hotel. However we didn’t get the room we were supposed to,,we were repeatedly lied to by staff ,one even promising to send us an anniversary package, which she didn’t,, we couldn’t get the mini fridge restocked, although we asked repeatedly. The lowest the A/C would set is 72 degrees, not exactly comfortable,and the hallways were much warmer, with staff walking around in a full sweat. The pool area was very nice,,but the staff was overwhelmed by the amount of guests, and the worst is having 2 swim up bars, with the bathrooms not very handy, and a good distance away GROSS. 2 hotels over, Sandos Cancun is a much better layout , and a much better value

Posted by on Feb 23, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 25, 2019 by Hard Rock Hotel Cancun

Dear Rockstar, Thank you so much for sharing your valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. We want to apologize about the negative perception you received during your experience with us, every opportunity area you mentioned is going to be sent to observation and will be improved, we always take this seriously because our service and our way to serve our guests is to offer them the best, and believe me. we work real hard in order for our guests to come back and this to not happen again. I appreciate the way that you express about the positive feedback where we would like to welcome you again in the paradise in order to pampering you with our warm service where we will receive you wih our arms wide open. Best Regards Francisco Garcia General Manager

3 out of 5

old interior. stinks all around. drunken guests.

Pros: not much.
Cons: indifferent staffs, cleaness.
Location: Location is good enough to reach bus terminal, downtown, shopping mall.
Some staffs are kind , others are impolite and rude. Room cleaning was not so good. Not big pools than other hotels. If you like quiet rest, you would not be satisfied.

Posted by , from Canada on Mar 22, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 5, 2018 by Francisco García

Hello Hyunni, Thank you very much for your feedback, we have shared all the details in your comment with the departments involved. I hope we can show you our improvements during another trip to our destination. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5

Awesome New Years stay in cancun

Loved all the activities and the staff was great. Perfect for families with kids of all ages.

Posted by , from california on Jan 6, 2018

Was this review helpful to you?
Comment from Hotel Management

Jan 11, 2018 by Francisco García

Dear andrea, Thank you for posting your last experience at Hard Rock Hotel Cancun. We are very glad to learn that our staff and activities made your stay more pleasant and enjoyable. Thank you so much for recommending us. We are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5

Great hotel, close to beach and excellent food

My stay was outstanding. The people was very helpful and friendly. The only thing that could be improved maybe is the tub in the room. It is very hard for an elderly to get in and out off. Other than the tub, everything was excellent. Hope to travel Cancún again.

Posted by on Dec 28, 2017

Was this review helpful to you?
Comment from Hotel Management

Dec 28, 2017 by Francisco García

Dear Rock Star, Thank you so much for sharing your great experience at Hard Rock Hotel Cancun. I'm pleased to learn that you had a wonderful time and enjoyed our food, facilities and beautiful beach. Thanks also for your suggestion, make sure I'll pass to the rest of the team in order to check how to improve that. Thanks for choosing our hotel for your vacations, hope we can see you back very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5
Very nice staff, beautiful hotel, good entertainment

Posted by on Jun 19, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 3, 2017 by D.


5 out of 5
Such a great experience and the staff was above and beyond accommodating!!!

Posted by , from KC on Mar 25, 2017

Was this review helpful to you?
Comment from Hotel Management

Mar 27, 2017 by Francisco García

Dear Michelle, Thank you very much for your review, we are glad to see that our staff provided you with the true RockStar service. We look forward to welcome you soon. Francisco García General Manager Hard Rock Hotel Cancun

2 out of 5


This hotel is more for Spring Break events as you will experience a lot of loud music and drinking. If you are looking to party hard this may be the place for you. If you want a more quiet environment I would stay else where. The beds are extremely hard in my opinion and some of the power plugs were burnt or didn't work. The AC in the room barely blows cold air.

Posted by , from Texas on Nov 24, 2016

Was this review helpful to you?
Comment from Hotel Management

Nov 26, 2016 by Francisco García

Hello Hillrod, We appreciate your comments and on behalf of Hard Rock Hotel Cancun, we offer you an apology for falling short to your expectations. We assure you that we are working on a daily basis to achieve the satisfaction of our guests. Regarding your comments on the A/A, the beds and the power plugs in your room, we work diligently as it is our goal to provide the best experience to all our Rockstars. We hope you give us the opportunity to change your perception and show you our improvements on your next trip to our destination. Sincerely, Francisco García General Manager Hard Rock Hotel Cancun

2 out of 5

Run away

Pros: Food was good but there is not a Hard Rock Cafe at the hotel it was down on the way to down Town and it was closed. They dont tell you B$ booking.
Cons: Almost everything
I stayed here once I would not stay there again. We checked in at 1 pm the room was to be ready at 3 pm it was not ready and they did not call or email us when it was like they said they would. We had to go hang out which is fine but I did not expect to be hanging out with locals and there family's with little kids running all over the place. It was like a zoo and that's no lie. We could not even get a seat at the bar, the tv selection is terrible everything is dubbed. When checking out they told Me I could not leave they needed our wrist bands which we cut off in the room and threw in the garbage. I told them you can not hold me hotsage for something you did not tell me I had to give back to you at the end. I had to give a piece of paper to the bellman before I left good thing I carried my own bags down.

Posted by , from FT Lauderdale on Jan 13, 2016

Was this review helpful to you?
Comment from Hotel Management

Jan 29, 2016 by Chadi Bou Said

Dear Rockstarr Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time, all matters in your feedback are getting checked closely for the different department managers, I am sure that if you give us the opportunity to show you what our property has to offer you will become our raving fan. Chadi Bou Said Caribbean Zone Director Hard Rock Hotel Cancun

5 out of 5

Fun and social vibe. Outstanding service.

Pros: The location, the vibe, the staff and the fun.
Cons: The coffee.
Location: $1 bus to shopping or nightlife and restaurants. However, we mostly stayed on property because it was so fun.
The Hard Rock is all about having fun. The staff really engages the guests and it's a great atmosphere for meeting other people. During our October stay, most guests were couples (25-50) years. Few kids. Pool staff keeps the guests entertained and engaged. The bar and wait staff is attentive. The food is solid for an all-inclusive. We talked to guests staying at other all-inclusive resorts in Cancun who told us their places were a total snooze. Nothing but reading by the pool during the day, and the bars were empty by night. The Hard Rock is the opposite. Fun pool & full lobby bar every night of the week. Nightly entertainment shows that are included in the all-inclusive price. We only went off the property two nights during our stay. We will definitely return! Pointers: 1. Tipping isn't required, but the bar tenders will take special care of you if you do. Service is great regardless. 2. Ocean facing room on a high floor allows you to see what's happening any time at the pool or beach. 3. It is only $1 USD to take the bus to shopping/bars/restaurants. 4. Chat up other people at the pool or lobby bar and participate in activities or joint dining experiences (Zen Restaurant Habachi style cooking). There are lots of couples wanting to meet other people, & the earlier in the week you make those connections, the more fun the week will be. 5. Book elsewhere if you are seeking solitude. 6. You must experience Coco Bongo. Get tickets at hotel for shorter lines/better tables.

Posted by , from Oregon on Oct 20, 2015

Was this review helpful to you?
Comment from Hotel Management

Feb 10, 2016 by Chadi Bou Said

Dear Chris Thank you so much for the fabulous and detailed review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service and you loved our rock n' roll style! Thank you especially for kindly recommending us, looking forward to greet you back soon and ready to roll out the red carpet for our cherished rock stars! Kind Regards!

All-inclusive Details

All-inclusive room rates at Hard Rock Hotel Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Aerobics classes/lessons included
  • Taxes included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Spa/beauty facilities and services not included
  • In-room liquor dispensers
  • Transportation to offsite activities not included
  • All non-motorized water sports included

Property Features

Some rates at Hard Rock Hotel Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun like a complimentary children's club and an outdoor pool. Free breakfast is available daily. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a children's pool, an outdoor tennis court, and a health club. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun property is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 16408 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking , Parking (limited spaces)


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.6 km / 10.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Cancun offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive
  • Hard Rock Hotel Cancun All Inclusive All-inclusive property
  • Hard Rock Hotel All Inclusive All-inclusive property
  • Hard Rock Cancun Inclusive in

You should know

  • Hard Rock Hotel Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.


Limitless All-Inclusive

Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.

Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.