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Hotel Description

3.5-star beachfront hotel near Tortuga Beach

On the beach

With a stay at this Zona Hotelera hotel, you'll be within 3 miles (5 km) of Tortuga Beach and 9 miles (15 km) of Las Americas Cancun Mall. Also within 9 miles (15 km) are Cancun Convention Center and Cancun Interactive Aquarium.

Dining, outdoor pool

This hotel features 2 bars/lounges and an outdoor pool. Enjoy a meal from the restaurant and perks like free self parking and free WiFi. A coffee shop and a terrace are also provided.

LED TVs

The 115 guestrooms offer LED TVs with cable channels, along with room service and showers.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$53* Per night/room Sep 29 - Sep 30

Hotel Imperial las Perlas ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Hotel Imperial las Perlas

Family (1)
1 out of 5
I usually don’t like to to complain and always try to give the benefit of the doubt; however in this case I must in hopes of saving even just one traveler. Please do not stay at this hotel it is the perfect storm of bad news. I am a licensed building contractor from the United States so take that into consideration as you read. First off the plumbing throughout these buildings are very poorly maintained leaky toilets, and sinks. Very slow drains and you will have to flush many many time for any resolution. The A/ C United are so for behind on annual maintenance that they trickle out Luke warm at best. They have a DJ that plays music by the pool if your into that, he starts at 9:00am and stops around 2:00am. So if you have your sliding door open ( no screen door of course) to catch the sea breeze because your air conditioner doesn’t work you have 17 hours of nonstop music. My fellow traveler and I refused to let this spoil our fun so we just went and stayed at other places as this hotel offers no refund. I wonder why? We enjoyed most everything else Cancún, Playa Del Carmen, Puerto Morelos, and Tulum had to offer. Helpful hint: take the buses when you can the taxi drivers will try to take advantage and you will have to negotiate every damn time and that is a little tiresome.

Posted by , from Cheyenne on Dec 19, 2019

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About the Hotel Imperial las Perlas

Location Blvd. Kukulcan Km 2.5, Cancun, QROO 77500

Renovations + Closures

The following facilities or services will be unavailable from September 7 2021 to September 20 2021 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Imperial las Perlas offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces. There are 2 meeting rooms available. Hotel Imperial las Perlas also features a terrace and room service (during limited hours). Free self parking is available. This 3.5-star Cancun hotel is smoke free.

  • 115 guestrooms or units
  • 2 bars or lounges
  • Dining venue
  • Manager's reception (free)
  • Coffee shop
  • Breakfast available (surcharge)
  • Terrace
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Hotel Imperial las Perlas has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 7:30 AM - 10:30 PM
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 7:30 AM - 10:30 PM
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: MXN 450
  • Christmas Day (25 December) Gala Dinner per child: MXN 200 (from 4 to 11 years old)
  • New Year's Day (1 January) Gala Dinner per adult: MXN 600
  • New Year's Day (1 January) Gala Dinner per child: MXN 300 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 180 for adults and MXN 108 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imperial Las Perlas Cancun
  • Hotel Imperial las Perlas Hotel
  • Hotel Imperial las Perlas Cancun
  • Hotel Imperial las Perlas Hotel Cancun
  • Hotel Imperial las Perlas with optional All Inclusive

You should know

  • Pool access available from 9:00 AM to 8:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.