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4.7 out of 5

"Property is starting to get old and it looks like workers are very unhappy to be there. It was always "their Pleasure" to get you things in the past b ... " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

5-star beachfront resort near Tortuga Beach

On the beach

At this Zona Hotelera resort, you'll be well placed to visit Cancun Convention Center and Gaviota Azul Beach, both within a 5-minute walk. Forum Beach and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive resort. Bring the family and enjoy the children's club, children's pool, and playground. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like valet parking and WiFi in public areas.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 602 guestrooms also offer free WiFi and balconies. Other amenities include free wired Internet, 24-hour room service, and plasma TVs with cable channels.

Ocean View Suite (1 King)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$620* Per night/room Jun 26 - Jun 27

Infinite Ocean Front Honeymoon Master Suite (1 King)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Infinite Ocean Front One Bedroom Master Suite (1 King)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Suite Double (2 Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ocean View Suite Double (2 Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Fiesta Americana Coral Beach Cancun ratings based on 49 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Fiesta Americana Coral Beach Cancun

Everyone (25) Couples (10) Family (9)
3 out of 5
Property is starting to get old and it looks like workers are very unhappy to be there. It was always "their Pleasure" to get you things in the past but that has changed since our last visit. The hotel is also very eager to charge you as much as possible for every little thing ! Better options out there now for sure ! Very disappointed. It was our 10th visit and more than likely our last.

Posted by , from Ohio on Mar 1, 2020

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Comment from Hotel Management

Mar 4, 2020 by Edgar Novelo

Thank you for your review regarding your stay. Please accept our sincere apologies, we understand that in this occasion you did not have a hundred percent positive experience with us. We’re sorry that you were disappointed with the attitude of some of staff, we are constantly being trained in order to offer the best possible service and your input will be shared with our team. Also, I've shared your review with Human Resources department. We hope that you'll give us another opportunity and that you will stay with us again the next time you visit Cancun.

5 out of 5

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by Edgar Novelo

We appreciate your five-star rating! We look forward to hosting you again.

4 out of 5
The property was decorated very nice for the holidays. Staff was pleasent and helpful. However, the other guests and their obnoxious children put a serious damper on the holiday. The staff did what they could... but serously. These people had no control over their heathens.

Posted by , from Baltimore on Dec 22, 2019

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Comment from Hotel Management

Dec 23, 2019 by Edgar Novelo

We appreciate your comment about your recent stay with us. We are happy to know that you enjoyed the service provided by our staff. On the other hand, we are sorry for the inconvenient you had with other guest’s children, usually due to the shape and size of the hotel we have no situations like the one you described. We look forward to hosting you on your next visit to Cancun.

5 out of 5
We LOVED the hotel and staff were AWESOME! Thank you for making my wife's birthday a special week and we will definitely be returning with our family!

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 3, 2019 by Edgar Novelo

Thank you for taking the time to comment. It is great to read that you chose to stay with us to celebrate your my wife's birthday! We are happy to know that we exceeded your expectations. We hope to see you soon at Grand Fiesta Americana Coral Beach Cancun!

4 out of 5
It's a good place to stay, beautiful ocean view from the room, services are also good.

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 15, 2019 by Edgar Novelo

Thank you for your wonderful review! We look forward to your next visit to our oasis in Cancun and hope to have the pleasure of welcoming you again very soon!

5 out of 5
Very Clean, whatever you need is done promptly. Wish complimentary coffee was available during morning hours.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 28, 2019 by Edgar Novelo

Thank you for your review. It is our pleasure to know that you find our hotel pleasant. We’ve paid attention to your suggestion. We look forward to hosting you again the next time you're in Cancun!

4 out of 5
I lost an item that i place on my hotel bed after checking in and deciding to go out to eat. I came back to the hotel room and saw my item wasn't where i put it but instead there was a welcome kit on the same bed and bed slippers by the foot of the bed . I spent the whole trip looking for my item because it costs alot and i didn't wanna think that someone would come in the room while i was out to takw something. I still couldn't find item. I want to fromt desk to see if house keeper maybe found it and they didn't. Now im upset because i just check in and rest my stuff on the bed only to come back and its gone!! But someone was in the room from the looks of it.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 21, 2019 by Edgar Novelo

Thank you for taking the time to comment. We are concern about your comment on the loss of your item. How can we contact you directly? So, our Security Manager can help us in the Lost and Found department.

4 out of 5
Great property! Very very clean and safe for families.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Edgar Novelo

Thank you for your kind words, we are happy to read you enjoyed our family oriented resort. We look forward to welcome you in the near future!

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Edgar Novelo

Thank you very much for our kind rating, We look forward to welcome you in the near future!

4 out of 5
The hotel was beautiful. When we booked, we wanted all inclusive. We get there and learned Grand Fiesta isn’t all inclusive although it says it is in their description. In order to get all inclusive you have to specify U by Grand Fiesta. Super complicated. So upon arriving, I had to cancel my initial reservation and rebook which was now $2500 more, I contacted Travelocity since an agent booked it for me and they agreed to reimburse me the difference. I was stressed the whole vacation but Travelocity came through on their promise and reimbursed me the difference since the mistake was made by their agent. A huge shout out to Travelocity for EXCELLENT costumer service. Shout out to “Becca” at Travelocity too! Super nice super apologetic. Resort is pretty boring. No entertainment. Just pool, food. It’s a nice place if a you want to do is relax and meditate. It is really quiet. I wouldn’t suggest bringing kids either although the kids club is AMAZING. My kids were bored quick. Beware of the package they will try to sell you. Some 40yrs contract that costs $45,000 USD. They have. 5yr one for $12,000 USD. They claim it’s a 30min presentation but it ends up running almost 2hrs of trying to bully you into signing up. They don’t understand “I don’t want to be tied Into a contract or loan” Staff is super pleasant, friendly and they work around the clock. Please tip the staff if you can they are amazing!!! Will we come back? Maybe when we are 65/70. It’s a senior citizen resort IMO.

Posted by , from Illinois on Sep 17, 2019

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About the Grand Fiesta Americana Coral Beach Cancun

Location Blvd. Kukulcan km. 9.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Grand Fiesta Americana Coral Beach Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a fitness center, and a children's pool. There are 5 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 3 poolside bars, a swim-up bar, and a bar/lounge. Public spaces have free WiFi. There's an onsite business center. A rooftop terrace, tour/ticket assistance, and an arcade/game room are also featured at the luxury Grand Fiesta Americana Coral Beach Cancun - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 602 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 3 bars by the pool
  • 2 coffee shops
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (25.1 km / 15.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free valet parking

Room Amenities

Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Cancun resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Le Basilic - This restaurant specializes in French cuisine and serves dinner only.

La Joya - This restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

Isla Contoy - This restaurant specializes in seafood and serves lunch and dinner. Open select days.

Coral Café - This coffee shop specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Viña del Mar - This restaurant specializes in international cuisine and serves brunch and lunch. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Sailing on site
  • Scuba diving on site
  • Windsurfing nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has couples treatment room(s). Services include massages and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Onsite parties or group events are strictly prohibited. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Outside food and beverages are not permitted on the premises.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Events/parties not allowed
  • No rollaway/extra beds available
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.75 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 43.25 per person
  • Airport shuttle fee per child: USD 21.75 (from 5 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Fiesta Americana Coral Beach Cancun Hotel
  • Grand Fiesta Americana Coral Beach Cancun
  • Grand Fiesta Americana Coral
  • Grand Fiesta Americana Coral Hotel
  • Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
  • Fiesta Americana Grand Coral Beach Cancun Resort Spa
  • Grand Coral Beach Cancun
  • Grand Fiesta Americana Coral Beach Cancun Resort
  • Grand Fiesta Americana Coral Resort
  • Grand Fiesta Americana Coral Beach Cancun
  • Grand Fiesta Americana Coral Beach Cancun - All Inclusive Resort
  • Grand Fiesta Americana Coral Beach Cancun - All Inclusive Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key (nogle)
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.