4.6 out of 5

"We have been staying here for 20+ years. Unbelievable staff, great property. It’s our home away from home! Love the Grand Club and recommend the up ... " More

By a verified traveler on Fri 31 Aug 2018

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Hotel Description

5-star beachfront resort near La Isla Shopping Mall

Beachside getaway

At this Hotel Zone resort, you'll be within a 5-minute walk of Forum Beach and Caracol Beach. Gaviota Azul Beach and Delphinus Dreams are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this luxury resort. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like valet parking and WiFi in public areas.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 602 guestrooms also offer free WiFi and balconies. Other amenities include free wired Internet, 24-hour room service, and plasma TVs with cable channels.

Junior Suite, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$264 per night

Suite, 1 King Bed, Non Smoking (Master Grand Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Grand Club Unlimited Experience)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds, Non Smoking, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Fiesta Americana Coral Beach Cancun ratings based on 131 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Fiesta Americana Coral Beach Cancun

Everyone (31) Family (2)
5 out of 5

Wow, still in love!

Pros: Staff, location, rooms, amenities, food & beverages are all well above average.
Cons: Keep doing what they are doing!
Location: In the hotel district, plenty of good restaurants, shopping, and next to the pier to to Isla Muerjas.
We have been staying here for 20+ years. Unbelievable staff, great property. It’s our home away from home! Love the Grand Club and recommend the upgrade. We were celebrating our 25th anniversary and on our anniversary we returned to our room decorated with red rose petals, chocolate covered strawberries & champagne! Beach is awesome too, well kept, great service. Try the spa..hydrotherapy is the best!

Posted by , from Coppell, TX on Aug 31, 2018

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Comment from Hotel Management

Sep 3, 2018 by Edgar Novelo

Thank you for giving us the opportunity to host you one more time at Grand Fiesta Americana Coral Beach Cancun and for sharing your experience with us about the great service provided by our staff. We are glad that you chose to stay with us to celebrate your 25th anniversary. Our staff is committed to making sure that the Mexican adage: "Mi casa es su casa," (My home is your home) is fulfilled throughout our resort. We look forward to hosting you again as a guest or as a colleague.

5 out of 5

It was truly luxurious.

Pros: Everything
Location: It;s just a 5minute walk to Coco Bongo & other bars.
It was worth every penny. I love the beach & pool. I also like how they have 3 choices of restaurants, but most of all I like how it was just a 5min walk to downtown. Their food was good. Staff were wonderful. The room & grounds were clean. Would difinetly come back here again.

Posted by on Jul 30, 2018

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Comment from Hotel Management

Aug 5, 2018 by Edgar Novelo

Thank you for your comment. I am glad you liked our location and our restaurants. It is great to read that you enjoyed the pool and beach area. We look forward to hosting you again next time you're in Cancun.

2 out of 5

Poor customer service

One of the coordinator scheduled a tee time for my group, and a complimentary pick up from the course. The ride never showed up, and the coordinator informed us to take other transportation with a charge. We ended up cancelling the golf that day. No apology from the hotel.

Posted by on Jul 5, 2018

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Comment from Hotel Management

Jul 11, 2018 by Edgar Novelo

Thank you so much for taking the time to comment and bringing this to our attention. I regret to learn that you weren't satisfied with some situations that you experienced during your stay. We are deeply sorry for not being able to provide the service you deserve. I did some research and found out that the pick-up service was not coordinated by the hotel personnel and the golf-course transportation service instead of picking your up at this resort they ended in another hotel being unable to return to this property. However yes, we should have said sorry for all this situation. I do hope you will consider staying with us again and pamper you with the service and holiday you certainly deserve.

5 out of 5
We had a fabulous vacation! This Resort Is more beautiful than the pics online. The Lobby is Magnifiicant with all the beautiful flowers. We were in the North Tower Jr Suite, 8th floor with stunning views of the ocean and pool. A special THANK YOU to Carlos who checked us in, and took care of a minor issue with offering the Breakfast Buffet daily, which was so amazing. Also a special shout out to Jdordy who took terrific care of us every day at the pool, he made our trip fabulous !! Julianna thank you for taking care of us as well. We were treated poolside with fresh fruit, cool treats, brownies. The service here is 5 Star. We will definitely be back.

Posted by , from TX on May 8, 2018

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Comment from Hotel Management

May 11, 2018 by Edgar Novelo

We appreciate your valuable comments. We are very pleased to know that you had a perfect time with us. Our great commitment is to provide an excellent service to each and every one of our guests. I will be sharing your comment with Carlos, Jordy and Julianna. We all hope to welcome you back very soon and create many more wonderful experiences.

5 out of 5

Good hotel good view of ocean nice swimming pool g

Pros: Environment facilities
Cons: Improve shower faucets
Location: Boating jets skiing relaxing in the pool
Gets more pleasures in dining swimming and helpful staff

Posted by on Apr 25, 2018

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Comment from Hotel Management

Apr 27, 2018 by Edgar Novelo

Thank you for your preference. We are sincerely happy to be reading that you had relaxing time during your stay! I shared your comment with our maintenance manager. Comments like yours motivate us to improve the service we provide to our guest. We look forward to welcome you in your next visit to Cancun.

5 out of 5
People were super friendly. Food it was delicious. The Spa it was the best I ever been. The place it was amazing! I have a great great time!!

Posted by , from Westo CT on Apr 14, 2018

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Comment from Hotel Management

Apr 14, 2018 by Edgar Novelo

We appreciate your nice comment about our staff. We are happy to hear that you enjoyed the Gem -Spa and the dining experience. We look forward to hosting you again in the near future!

5 out of 5
Beautiful hotel. Perfect ocean view. Very clean. Spacious rooms. Wonderful beach. Food and drinks within the resort were expensive. Close to shopping, activities and local restaurants.

Posted by on Apr 13, 2018

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Comment from Hotel Management

Apr 13, 2018 by Edgar Novelo

Thank you for posting your review. We're happy that you enjoyed facilities and location in the hotel zone. We look forward to welcome you in a not so far future!

5 out of 5

Great Place to Stay

Pros: Beautiful, clean, GREAT staff. Spacious rooms. Beautiful beach. Great pools.
Cons: Air conditioner was all or none; difficult to adjust. Kids' menu was the same at all restaurants.
Location: Lots of restaurants and souvenir shops nearby.
We just spent several days at this resort; it was fantastic! It's a beautiful, kid-friendly place with fantastic, courteous, and helpful staff. The pools are beautiful and clean. The beach outside the hotel is white and soft. The water wasn't as calm as I had hoped or expected, but I think it just happened to be the weather we were experiencing all week as people from other resorts stated they had the same issues. We were still able to swim and enjoy the ocean, including jet-skiing and snorkeling. There is a kids' club, but we didn't use any of their services as our 11-yr-old wasn't interested. During booking, we opted for the $1000 resort credit package. Half the credit went towards spa services, which were of no interest to us. We did use several of the other credits: restaurants, hotel marina activities, and free drinks. Other credits included free champagne and wine and a credit towards a private beach cabana. Overall, this was a great place: highly-recommended. I wouldn't hesitate to stay here again.

Posted by , from Wisconsin on Apr 8, 2018

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Comment from Hotel Management

Apr 10, 2018 by Edgar Novelo

Thank you for posting your nice review about your recent experience with us. It is great to hear that you enjoyed the pool area, your suite and all the facilities, without forgetting the service provide by our staff. We appreciate your suggestion. I´ve shared your comment with our Executive Chef in order to improve the kid´s menu and maintenance manager to rectify the A/C. We look forward to hosting you soon!

5 out of 5

Nice Hotel on the beach, great pool, great staff

Pros: Breakfast buffet, Pool, Beach, Master Suite, Facilities
Cons: Spa is extremely expensive: $220 for a simple massage. Food choice at the pool bar could be more varied, it becomes a bit repetitive after 7 days
Awesome week at the Grand Fiesta. As soon as we came in we were greeted by Super friendly staff. The person checking us in upgraded us to an Ocean view master suite with an incredible balcony !! Best spring break week we ever spent

Posted by on Apr 1, 2018

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Comment from Hotel Management

Apr 4, 2018 by Edgar Novelo

Thank you for taking the time to comment. It is great that you enjoyed the breakfast buffet at Viña del Mar and all our facilities. Allow me to mention, all the massage include the 10 step- hydrotherapy ritual. We are sorry that our Gem spa didn´t meet your expectation. We look forward to welcome you in a not so far future.

5 out of 5

Beautiful hotel, pool area, and beach

The staff and service was very good, only objection is that they do not allow any outside food or beverages in the room.

Posted by , from Ohio on Feb 15, 2018

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Comment from Hotel Management

Feb 17, 2018 by Edgar Novelo

We always appreciate feedback. We are happy to hear that you enjoyed your stay with us. On the other hand, we're sorry that you were disappointed with some our policies and procedures, which main objective is the safety of our guests. We hope to welcome you again in the near future.

About the Grand Fiesta Americana Coral Beach Cancun

Location Blvd. Kukulcan km. 9.5, Cancun, QROO 77500

Property Features

Grand Fiesta Americana Coral Beach Cancun offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 5 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a rooftop terrace, and a children's club are also featured at the luxury Grand Fiesta Americana Coral Beach Cancun. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 602 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 coffee shops
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.6 km / 14.7 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free valet parking

Room Amenities

Grand Fiesta Americana Coral Beach Cancun offers 602 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Cancun resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to noon.

Le Basilic - This restaurant specializes in French cuisine and serves dinner only. Open select days.

La Joya - This restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

Isla Contoy - This restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open select days.

Coral Café - This coffee shop specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Viña del Mar - This restaurant specializes in international cuisine and serves brunch and lunch. Open daily.

24-hour room service is available.

Nearby Activities

Located on the north side of Punta Cancún and thus shielded from the open sea, Fiesta Americana's 300-meter (328-yard) beach provides calm-water swimming in most weather conditions. Thatched-roof palapas supply shade on the beach. Above the beach, a 200-meter-long (219-yard) heated, freeform pool with raised levels on both ends cascading into a middle level includes channels running under stone bridges and three swim-up bars. Sundecks and tropical gardens border the pool. A 7-meter (24-ft) children's pool features a water slide from a playground with a rubber-mat floor.

The resort's watersports center rents personal watercraft, small sailboats, snorkeling gear, and kayaks and offers banana-boat rides, waterskiing, scuba-diving instruction, and snorkeling excursions for surcharges. AquaWorld Marina 6.5 km (4 miles) away on Nichupté Lagoon also offers many water sports, including fishing trips and scuba diving and snorkeling excursions.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Sailing on site
  • Scuba diving on site
  • Windsurfing nearby
  • Yoga classes/instruction on site

Spa Services

Innovation meets sophistication at the first gem-inspired spa in the world at the new Coral Beach GEM SPA. Built as a brand new annex to the hotel, surrounded by luminous sand beaches and turquoise blue waters, the 40,000-square-foot GEM SPA offers its exclusive gem therapy treatments, unique 10 steps hydrotherapy ritual, rich design elements, a unique ethereal journey of wellness and relaxation where subtle water echoes sooth consciousness in luxury environment, awe-inspiring spa amenities, and first-class service.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Outside food and beverages are not permitted on the premises. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 29 per person (approximately)
  • Airport shuttle fee: USD 43.25 per person
  • Airport shuttle fee per child: USD 21.75 (from 5 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Fiesta Americana Coral Beach Cancun Hotel
  • Grand Fiesta Americana Coral Beach Cancun
  • Grand Fiesta Americana Coral
  • Grand Fiesta Americana Coral Hotel
  • Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
  • Fiesta Americana Grand Coral Beach Cancun Resort Spa
  • Grand Coral Beach Cancun
  • Grand Fiesta Americana Coral Beach Cancun Resort
  • Grand Fiesta Americana Coral Resort

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Grand Fiesta Americana Coral Beach Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Stay 5 Nights and Receive up to USD 1,000 in Resort Coupons

Book a 5-night minimum stay January 2-December 20, 2018 in a rate plan displaying the "USD 1000 Resort Credit" tag for travel January 3-December 20, 2018, and receive a passport at check-in valid for up to USD 1000 in resort coupons. Coupons are applicable towards the following:

1 complimentary romantic Spa dinner for 2 people, including different hydrotherapy and relaxation treatments (USD 300 value); 2 complimentary roundtrip tickets for the ferry to Isla Mujeres (USD 34 value); 2 complimentary hydrotherapy rituals at GEM Spa (USD 170 value); 1-night USD 100 credit to be used for a romantic beach cabana dinner; 2 USD 50 vouchers valid for any treatment at the GEM SPA;

1 complimentary bottle of sparkling white wine at the beach or pool available 11 AM-6 PM (USD 50 value); complimentary tequila tasting for 2 people at La Joya Restaurant (USD 25 value); 2 complimentary desserts to be enjoyed with lunch at Isla Contoy Restaurant available 1-5 PM (USD 18 value); 2 complimentary domestic welcome drinks available at any bar (USD 14 value); USD 25 credit valid for Champagne Breakfast Buffet at the Viña del Mar Restaurant available 7 AM-noon; USD 25 food and beverage credit valid for dinner at Le Basilic Restaurant; USD 20 food and beverage credit valid for dinner at La Joya or Isla Contoy restaurants; 2 USD 20 vouchers valid for any water sport at the resort's marina activity desk; 2 complimentary bottles of water each day in room for a maximum of 3 days (USD 18 value); complimentary in-room coffee for 2 people each day for a maximum of 3 days (USD 15 value); USD 20 credit towards car rental service; and USD 150 credit towards on-site Dream Art Photography services.

Must book a valid rate plan tagged with "USD 1000 Resort Credit" to receive benefits. Minimum 5-night stay required. This promotion may not be combined with any other promotion/rate plan unless specified. The offer is subject to availability at the time of booking and is not available for group reservations. Previous reservations required. The property reserves the right to alter or terminate this promotion at any time. Credits cannot be used for the incidentals upon check out. Credits cannot be exchanged for cash, credits are nontransferable to other guests, and are valid only for the dates of stay. Other restrictions apply. Blackout dates apply: January 7-20, February 14-17, April 19-22, September 23-26, and November 9-12, 2018.