4.6 out of 5

"Beautiful experience ! Great rooms,oceanfront balcony with a view ! The entire staff was kind, polite and good at their jobs. The pools are great. Foo ... " More

By a verified traveler on Tue 19 Sep 2017

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Hotel Description

A luxury stay in Cancun awaits you at Grand Fiesta Americana Coral Beach Cancun. Within a short 5-minute stroll, you'll find Gaviota Azul Beach and Delphinus Dreams. Highlights at this beachfront resort include 5 restaurants, 2 coffee shops/cafés, and a full-service spa.

You can enjoy plasma TVs with cable channels, and all 602 rooms feature free WiFi, free wired Internet, and balconies. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include soaking tubs, bathrobes, and slippers. Coffee/tea makers, in-room childcare, and in-room massages are also available.

A day of pampering can include massages, aromatherapy, and hydrotherapy along with access to the sauna and spa tub. The restaurant, Le Basilic, serves French cuisine and is open for dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite outdoor swimming pool, fitness center, and kids' club. Conference space and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas, a kids' swimming pool, and laundry facilities. Buffet breakfast is available. There's also free valet parking, along with the convenience of airport drop-off service.

Within a 15-minute drive of this 5-star Avenida Kukulkan resort, attractions include La Isla Shopping Mall and El Rey Ruins.

Junior Suite, Ocean View (Room Only)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$379 per night

Junior Suite, Ocean View (Grand Club - Room Only)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite, 1 King bed, Oceanfront (Room Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront (Room Only)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite Grand Club (Room Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Club Unlimited Experience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Fiesta Americana Coral Beach Cancun ratings based on 121 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Sweet Hotel and wonderful Staff !

Beautiful experience ! Great rooms,oceanfront balcony with a view ! The entire staff was kind, polite and good at their jobs. The pools are great. Food was perfect, as was the Tequila tasting ! We didn't need to leave grounds for meals. Housekeeping did a fantastic job too. We took a tour to see the Mayan ruins and the hotel sent an employee to see that we got on the bus (which was just steps away) ! I didn't see another resort that I would have preferred. We picked the best ! The only negative was some of the poolside lounges need to be replaced.

Posted by , from Pittsburgh, Pa on Sep 19, 2017

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Comment from Hotel Management

Sep 22, 2017 by Edgar Novelo

Thank you for sharing your experience. We are very delighted to learn that you had a wonderful stay with us from the suit to the top-notch service given by our personnel! We always appreciate feedback from our guests as it helps us in our endeavor to create a happy vacation haven for the whole family. We look forward to welcoming you back soon!

5 out of 5

On the beach and ocean view was great.

Pros: Cleaness, layout, cool atmospjere.
Cons: Nothing
Location: Not much to do nearby. Not an issue for me. Came for beach, food and rest.
Very relaxing and the quality was excellent. The staff are excellent. Always willing to help. Very refreshing to be taken care of so well. Thanks.

Posted by , from CA on Sep 2, 2017

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Comment from Hotel Management

Sep 4, 2017 by Edgar Novelo

Thank you taking the time to post. We are very glad to learn that you had a great time and enjoyed a relaxing time and felt pampered by our incredible personnel! We would love to welcome you again in the near future!

5 out of 5

Pleasantly Surprised

Beautiful hotel with very pleasant staff. Nice pools and water sports. Only problem was the $1000 hotel credit passport. No way you can get anywhere close to $1000. I used it as much as I could and did not even reach $100 in savings. Otherwise a great resort.

Posted by on Jul 1, 2017

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Comment from Hotel Management

Jul 6, 2017 by Edgar Novelo

Thank you for taking the time to post your comment, I am happy to hear you enjoyed our pools and water sports, in the other hand I am sure there was a lack of communication and I apologize for not being able to mention the benefits of our Resort Credit as: . • Two complimentary Gem-Spa dinners for two • hydrotherapy rituals at Gem Spa • Two complimentary round tickets in Ferry to Isla Mujeres • A romantic beach cabana set-up (excluding dinner) • One complimentary bottle of sparkling wine at the pool or beachside • One complimentary Tequila Tasting for two guests at La Joya In addition to much, much more for a total of $1,000 in extra value! We look forward to your next visit to Cancun!

5 out of 5

Simply beautiful!

This was one of the most amazing México stays we have ever experienced! This is a superb hotel, from the location, incredible beach front access, large pools, delicious food and servicial staff, we enjoyed every minute! Loved it and would definitely stay again.

Posted by , from Los Angeles on Jun 29, 2017

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Comment from Hotel Management

Jul 4, 2017 by Edgar Novelo

Thank you for sharing such a great post! It is very rewarding to read that your entire experience was very pleasant and that the team made a fantastic impression from the moment you arrived. It will be a pleasure to keep pampering you for many more times!

4 out of 5

Didn't have laundry facilities in the hotel

People were nice. Just didn't have laundry facilities and made it difficult with all the wet clothes and shoes.

Posted by on Jun 23, 2017

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Comment from Hotel Management

Jun 29, 2017 by Edgar Novelo

Thank you for taking the time to write a post. Thank you for bringing this to our attention, we would like to apologize for not being able to inform you that we offer laundry service and for all the inconveniences that this miss-information caused you.. We hope to have the opportunity to host you again in the near future.

5 out of 5

Very nice hotel! Can't wait to go back.

Very nice hotel! Everything was wonderful! A little on the expensive side for the restraunts!

Posted by on Apr 5, 2017

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Comment from Hotel Management

Apr 11, 2017 by Edgar Novelo

Thank your nice comment. We are very glad to learn that your stay with us was wonderful! We would love to host you again in the near future!

5 out of 5

Beautiful resort with perfect sandy beach!

Beautiful resort with perfect sandy beach! The resort is just like the photos, and the staff are wonderful. Wouldn't hesitate to go back again.

Posted by , from Reno on Apr 3, 2017

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Comment from Hotel Management

Apr 6, 2017 by Edgar Novelo

Thank you for your nice comment! We feel very happy to learn that your stay with us was really joyful and pleasant from our beautiful sandy beach, our highly trained staff and of course our website pictures! We would love to pamper you again in your next trip to Cancun!

2 out of 5

Overrated and Expensive

Pros: Breakfast, Pools, Playground, Beach
Cons: - Hotel look in general (repairs need to be done). Hotel looks old. - Train the staff not to harass the customer with time share sales. - Restaurants
Location: The hotel is conveniently located.
I stayed on a Oceanfront room from feb 18 to 23rd. The hotel is nice, and we have a great time in Cancun, however for the price (especially the price of food service) is really NOT worthy. I think we should have better stayed at a All Inclusive Hotel. This is our third time in Cancun. First time in a non all inclusive. We really wanted to treat ourselves with something more exclusive. The hotel looks old, really need a refreshement on its decoration, the room looked old and had like a mold smell. My biggest complain really is the quality of the restaurants.TERRIBLE and expensive. The outdoor beach front restaurant that they use for lunch and buffet dinner is descried as "international". don't be fooled by this..is NOT!The little informal café inside the hotel is average. We didn't get to try the French restaurant because it was adults only. Honestly for the amount of money you are charged to eat on this restaurants, it is much better to stay at a all inclusive. We ended up paying almost $1000 within 4 days stay in food and drinks (and we didn't even have dinner very night there). The staff is friendly. The ladies on the customer service desk can be annoying trying to get you to attend one of those TIme Share meetings. One of the biggest thing that got me upset was when one of the male staff at the bar (located at the center of the pool) confronted and questioned me about the amount of tip I have left for him. Not cool!. A tip is at the customer's discretion.

Posted by , from Tampa, Florida on Feb 28, 2017

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Comment from Hotel Management

Apr 6, 2017 by Edgar Novelo

Thank you for your comment and for bringing this to our attention, be assured that your feedback is very important and constructive as it allow us to identify opportunity areas that may require improvement. We are happy to learnt that you enjoyed our location, the pool area and our sandy beach, in the other hand we understand you were not satisfied with some of our services and we apologize for it.

4 out of 5

Great place

Nice location very close to the beach. Many pools. Great staff. Super breakfast. Some of the pool patios looked a little tired, but the pools were great. Chairs at the pool need cushions. The room was clean with both morning and evening service. The a.c. seemed a bit sour in the room, but it did cool the room. Nice soaps. They had a nice handicap access on the beach. The JW Marriott has an edge in our view, pretty respectable place.

Posted by , from Boston on Feb 16, 2017

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Comment from Hotel Management

Feb 23, 2017 by Edgar Novelo

Thank you for taking the time to post a review. We're pleased that you enjoyed the resort from the comfort of our guest rooms to our dining venues, pool and beach facilities. We will do our best in order to improve our pool area, we appreciated your feedback. We would like to have the opportunity to host you again in the near future.

5 out of 5

Location, location, location...

Pros: Location, beach and Grand Club
Cons: My only issue was that housekeeping forgot to clean our room one day which I found odd on the Grand Club level.
Location: Watersports, Ventura Park (Kid's water park and arcade)
Had a wonderful stay with my 9 yr old son. We upgraded to the Grand Club level which is worth every penny when traveling with kids (always hungry, always thirsty). Lovely hotel with hard working staff. Lots of restaurants and shopping walking or bus distance away. Ironically we really didn't really leave the hotel as we didn't want to! Food was delicious and very reasonable (kids eat free in restaurants if order off kids menu). The beach was a gem as not all the resorts have walk out beaches. Although not an issue at this resort the people trying to sell "time shares" or what they now call "residences" are relentless. It was difficult to even get out of the airport and walk around on the streets.

Posted by , from New York, New York on Jan 10, 2017

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Comment from Hotel Management

Jan 20, 2017 by Edgar Novelo

We always appreciate feedback from our guests as it helps us in our endeavor to create a happy vacation haven for the whole family. We're sorry that you had problems with the housekeeping services. It's something we take seriously and we do our best to rectify any problems immediately. I hope that you'll stay with us again the next time you're in Cancun.

About the Grand Fiesta Americana Coral Beach Cancun

Location Blvd. Kukulcan km. 9.5, Cancun, QROO 77500

Property Features

Grand Fiesta Americana Coral Beach Cancun offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 5 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a rooftop terrace, and a children's club are also featured at the luxury Grand Fiesta Americana Coral Beach Cancun. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available.

  • 602 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 coffee shops
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.6 km / 14.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free valet parking

Room Amenities

Grand Fiesta Americana Coral Beach Cancun offers 602 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Cancun resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Le Basilic - This restaurant specializes in French cuisine and serves dinner only. Open select days.

La Joya - This restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

Isla Contoy - This restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open select days.

Coral Café - This coffee shop specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Viña del Mar - This restaurant specializes in international cuisine and serves brunch and lunch. Open daily.

24-hour room service is available.

Nearby Activities

Located on the north side of Punta Cancún and thus shielded from the open sea, Fiesta Americana's 300-meter (328-yard) beach provides calm-water swimming in most weather conditions. Thatched-roof palapas supply shade on the beach. Above the beach, a 200-meter-long (219-yard) heated, freeform pool with raised levels on both ends cascading into a middle level includes channels running under stone bridges and three swim-up bars. Sundecks and tropical gardens border the pool. A 7-meter (24-ft) children's pool features a water slide from a playground with a rubber-mat floor.

The resort's watersports center rents personal watercraft, small sailboats, snorkeling gear, and kayaks and offers banana-boat rides, waterskiing, scuba-diving instruction, and snorkeling excursions for surcharges. AquaWorld Marina 6.5 km (4 miles) away on Nichupté Lagoon also offers many water sports, including fishing trips and scuba diving and snorkeling excursions.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding nearby
  • Personal motorized watercraft on site
  • Windsurfing nearby
  • Yoga classes/instruction on site

Spa Services

Innovation meets sophistication at the first gem-inspired spa in the world at the new Coral Beach GEM SPA. Built as a brand new annex to the hotel, surrounded by luminous sand beaches and turquoise blue waters, the 40,000-square-foot GEM SPA offers its exclusive gem therapy treatments, unique 10 steps hydrotherapy ritual, rich design elements, a unique ethereal journey of wellness and relaxation where subtle water echoes sooth consciousness in luxury environment, awe-inspiring spa amenities, and first-class service.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Outside food and beverages are not permitted on the premises. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 472.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN $495 pesos per person (approximately)
  • Airport shuttle fee: MXN 700 per person
  • Airport shuttle fee per child: MXN 350 (from 5 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Fiesta Americana Coral Beach Cancun Hotel
  • Grand Fiesta Americana Coral Beach Cancun
  • Grand Fiesta Americana Coral
  • Grand Fiesta Americana Coral Hotel
  • Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
  • Fiesta Americana Grand Coral Beach Cancun Resort Spa
  • Grand Coral Beach Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Grand Fiesta Americana Coral Beach Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

Grand Club Room Special Offer

Book a stay in any Grand Club room category and receive benefits without paying a resort fee, including in-room bottled water, daily activities for teenagers and adults, and local and long-distance calls within Mexico and to the U.S. and Canada.


Must book a Grand Club room category to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. Resort fee credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Stay and Eat Free
Book a stay in any room type, and 2 kids ages 12 and younger eat free when staying with 2 adults using existing bedding (maximum 2 adults and 2 kids per room)
Kids 12 and under eat free from Kids Menu (when parents eating from regular menu). Restrictions apply for kids between 5 and 12 when booking All Inclusive Program. Other restrictions may apply.

Stay 5 Nights and Receive USD 1,000 Resort Credit

Book a 5-night minimum stay October 13-December 20, 2018 in a rate plan displaying the "USD 1000 Resort Credit" promotion for travel January 3-December 20, 2018, and receive a passport at check-in valid for up to USD 1000 in resort coupons. Coupons are applicable towards the following:

1 complimentary romantic Spa dinner for 2 people, including different hydrotherapy and relaxation treatments (USD 300 value); 2 complimentary roundtrip tickets for the ferry to Isla Mujeres (USD 34 value); 2 complimentary hydrotherapy rituals at GEM Spa (USD 170 value); 1-night USD 100 credit to be used for a romantic beach cabana dinner; 2 USD 50 vouchers valid for any treatment at the GEM SPA;

1 complimentary bottle of sparkling white wine at the beach or pool available 11 AM-6 PM (USD 50 value); complimentary tequila tasting for 2 people at La Joya Restaurant (USD 25 value); 2 complimentary desserts to be enjoyed with lunch at Isla Contoy Restaurant available 1-5 PM (USD 18 value); 2 complimentary domestic welcome drinks available at any bar (USD 14 value); USD 25 credit valid for Champagne Breakfast Buffet at the Viña del Mar Restaurant available 7 AM-noon; USD 25 food and beverage credit valid for dinner at Le Basilic Restaurant; USD 20 food and beverage credit valid for dinner at La Joya or Isla Contoy restaurants; 2 USD 20 vouchers valid for any water sport at the resort's marina activity desk; 2 complimentary bottles of water each day in room for a maximum of 3 days (USD 18 value); complimentary in-room coffee for 2 people each day for a maximum of 3 days (USD 15 value); USD 20 credit towards car rental service; and USD 150 credit towards on-site Dream Art Photography services.

Must book a valid rate plan tagged with "USD 1000 Resort Credit" to receive benefits. Minimum 5-night stay required. This promotion may not be combined with any other promotion/rate plan unless specified. The offer is subject to availability at the time of booking and is not available for group reservations. Previous reservations required. The property reserves the right to alter or terminate this promotion at any time. Credits cannot be used for the incidentals upon check out. Credits cannot be exchanged for cash, credits are nontransferable to other guests, and are valid only for the dates of stay. Other restrictions apply. Blackout dates apply: January 7-20, February 14-17, April 19-22, September 23-26, and November 9-12, 2018.