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4.1 out of 5

"Great place! Family friendly but also great for those without kids as well. Very close to the beach, staff was always super friendly and helpful. " More

By a verified traveler on Mon 08 Aug 2022

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Hotel Description

4-star beachfront aparthotel near Delfines Beach

Beachside getaway

Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of Delfines Beach and La Isla Shopping Mall. Maya Cancun Museum and Museo Maya Trailhead are also within half a mile (1 km).

Onsite dining, 4 outdoor pools

This smoke-free aparthotel features 3 restaurants, 4 outdoor pools, and an outdoor pool. Bring the family and enjoy the children's pool, playground, and kid-friendly dining. Relax with a drink at one of the 2 poolside bars and enjoy perks like free self parking.

WiFi, cable TV

In addition to TVs with cable channels, the 450 apartments offer WiFi and room service. Coffee/tea makers, hair dryers, and safes are also available.

Deluxe Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$183* Per night/room Aug 29 - Aug 30

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Doble Room Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim up Double Oceanfront Only Adults

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emporio Cancun ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emporio Cancun

Everyone (3) Couples (4) Family (7)
5 out of 5
Great place! Family friendly but also great for those without kids as well. Very close to the beach, staff was always super friendly and helpful.

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 8, 2022 by José P. Caballero. Guest service manager.

Dear Andrew. It has been a privilege to serve you during your vacation time, we hope to serve back in a very short frame of time. Warm greetings from Cancún.

1 out of 5
Only stayed for one night so I did not get to explore very much. Hotel check-in was a nightmare. I got there about 30 minutes earlier and was told to come back at 3 pm to check in. Line was SO long and everyone was waiting on rooms. I didn’t get a room until close to 4 p.m. They need better organization. Probably would not come back here again due to the awful check in process. Lobby was full of people, no windows open, no fans, no air circulating in the room

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 15, 2022 by José P. Caballero. Guest service manager.

Dear Paulina. Thank you for your preference for Emporio Cancún for your vacation time. We are already working on the improvement of our lobby. Also I am sorry for the sense of arrival your had, I am reviewing the Front Desk procedures with our Front Desk Manager to enhance these services. I invite you to come back to give us a second opportunity to enjoy our services. Warm greetings from Cancún!

5 out of 5

Posted by on Mar 29, 2022

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5 out of 5
Clean

Posted by , from Chicago on Jan 15, 2022

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Comment from Hotel Management

Jan 16, 2022 by Coral Camarillo

Dear Orlando Thank you for sharing your opinion with us. Greetings

2 out of 5
This hotel will try and get every dollar possible from you!!!!! The breakfast buffet is $20 a person and it’s the only breakfast they offer. The food is also horrible. There are 2 more restaurants that require reservations and the food is not Mexican!!! And the food is not good. You get 1 towel per person for the whole trip. The beach access when we went wasn’t usable. There was rocks and seaweed the whole time. The only useful people are the bartenders. There are no restaurants around so you’re stuck with the food there. You only have 5 degree range in the room also from what temperature you can make it. The hot tubs were barley warm and uncomfortable. The water in the rooms we not warm either!!! I do not recommend staying at this resort

Posted by on Jan 12, 2022

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Comment from Hotel Management

Jan 14, 2022 by Coral Camarillo

Dear Kasandra Thank you for sharing your opinion and perspective with us, unfortunately it does not coincide with any other related comments about it. In any case, we will verify everything you mention to improve these areas of opportunity that you mention. Greetings

4 out of 5
Place was clean, rooms were great only thing i didn't like was some staff was rude & unfriendly. We asked for advice on going to different locations & was given wrong advice.

Posted by on Sep 9, 2021

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Comment from Hotel Management

Oct 9, 2021 by Coral Camarillo

Dear erika Thank you for your comments, we are working on it, we hope to see you soon to confirm it. Greetings

5 out of 5
Wonderful staff, clean beautiful property. I don’t wanna stay anywhere else when I’m in Cancun!

Posted by on Aug 6, 2021

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4 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jul 1, 2021 by Coral Camarillo

Dear Anonymous Thank you for your score, we hope to see you soon with your whole family. regards

5 out of 5
Room was big and spacious, alot of pools for swimming loved that

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 21, 2021 by Coral Camarillo

Dear Anonymous Thank you very much for your comments, we hope to see you soon. Greetings

5 out of 5
We had a very pleasant stay. The staff members were super nice and helpful. The only down side was that none of the three jacuzzis they had we’re working the whole 8 days we were there. But other than that everything was lovely.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Apr 20, 2021 by Coral Camarillo

Dear Anonymous Thank you for your comments on the staff. With regard to the Jacuzzi we are working, we hope to see you soon.

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Room service not included
  • Local non-alcoholic beverages and soft drinks included

Property Features

Emporio Cancun offers its guests 4 outdoor swimming pools, an outdoor pool, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a bar/lounge, and a swim-up bar. Public spaces have WiFi for a fee. Event space at this aparthotel measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Emporio Cancun. Limited free parking is available on a first-come, first-served basis. This 4-star Cancun aparthotel is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Dining venue
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Grocery service (free)
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Outdoor pool
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Emporio Cancun offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

CúA Culinary Artisans - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Legacy Room - Onsite sports bar. Open daily.

A complimentary grocery shopping service is offered and room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property’s New Year's Eve gala dinner on December 31, 2022 includes 2 adults. Additional fees apply per extra adult and child, to be collected directly at the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Emporio Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 12 for children (approximately)
  • Fee for in-room wireless Internet: USD 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per day (rates may vary)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Emporio
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Cancun Cancun

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.