4.5 out of 5

"The service was amazing....Elias--Bellboy!!.....Santos..room care...so pleasant and kind!! and many more!! We could not have asked for a better group ... " More

By a verified traveler on Thu 08 Feb 2018

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Hotel Description

A family-friendly stay in Avenida Kukulkan awaits you at Emporio Cancun. You'll be 1.9 km (1.2 mi) from Delfines Beach and 2 km (1.3 mi) from El Rey Ruins. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools, and a private beach.

Flat-screen TVs with cable channels are featured in all 419 rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. Free bottled water, safes, and hair dryers are also available.

The restaurant, Condimento Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the resort's own poolside bar. Enjoy the free kids' club, 24-hour fitness center, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking.

With a stay at this 3.5-star Hotel Zone resort, you'll be 4.4 km (2.8 mi) from La Isla Shopping Mall.

Superior Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$80 per night

Superior Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchen, Ocean View

Bed Count 5 Twin Beds Maximum Occupancy 8 Max

Suite, 1 Bedroom, Kitchen, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchen, Oceanfront

Bed Count 5 Twin Beds Maximum Occupancy 8 Max

Suite, 1 Bedroom, Kitchen, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Emporio Cancun ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Cool in Cancun

Pros: The staff made it all worthwhile!!!
Cons: More choices of dining would have been good!!
Location: Location great!
The service was amazing....Elias--Bellboy!!.....Santos..room care...so pleasant and kind!! and many more!! We could not have asked for a better group of employees and now friends!! Loved it!

Posted by , from Canada on Feb 8, 2018

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4 out of 5

Superior Room?

Pros: Staff were all so pleasant and kind. Beach was beautiful.
Cons: Some transparency on room size.
Location: Hotel zone. Must drive or taxi to almost anything off the property
Check in easy, but was told if I used my Amex, which I had used to confirm my reservation, the rate would be higher. Fortunately had MasterCard. Joked with the desk clerk about being assigned a Superior Room with two beds as I had requested and not a Standard Room with one bed. He assured me my reservation was being honored. Nothing Superior about the room. It had a tiny little Juliet balcony without even enough room for a chair and a strange window with shutters that looked directly out on the full balcony of an adjoin Junior Suite. Just enough space for the two of us to move around the room if we planned our moves.

Posted by , from NY, NY on Jan 22, 2018

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4 out of 5

Great Hotel, Please double check the promotions

The hotel was great, the food was good and the staff was friendly. My only problem was when I was searching for a hotel to stay in, I searched for an all inclusive hotel. This hotel was listed within the category of all inclusive and the rate was basically a steal. I had seen this same hotel off another travel site so I went for it. I didn't realize that the offer I booked for was for only 15% off food and drinks until I got to the hotel instead of all it being included. The moral of my story is even if you see the "same" deal and hotels off different traveling sites, DOUBLE CHECK. I just trusted that since it was listed as all inclusive that that was what I was going to get. Regardless, it was a great trip and a nice hotel.

Posted by on Nov 7, 2017

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5 out of 5

clean, nice

First time in Cancun, very happy with this hotel. Staff is nice facility always clean, and the view is beautiful

Posted by , from San Diego, Ca on Sep 27, 2017

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4 out of 5

Nice Hotel, close to everything

Good hotel, nice swimming pool, great pool and beach service. Basically everything you need close. If you are looking for luxury this is not the place for you. Good price for a good hotel in a great location.

Posted by , from North Carolina on Apr 22, 2017

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5 out of 5

Cancun travels

It was a beutiful stay. Wr got a oceqn view room that we paid or. Staff was wonferful and very help.

Posted by on Apr 12, 2017

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5 out of 5

Great View of the beach from our room.

Pros: Location and size. Pool area had nice ground appeal. Loved the massage on the beach!
Cons: Pool/Beach towels could use some improvement. Bathroom was outdated.
Check in took about 45 minutes. Everyone was very friendly and our room was ocean front! Loved it!

Posted by , from MN on Apr 4, 2017

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5 out of 5

Real paradise

I had a very amazing experience with this hotel. The buffet had a wide variety foods , menu changing every day. I got oceanview apartment which had 3 beds in it , beach was wonderful, a real paradise on Earth

Posted by , from new jersey on Mar 28, 2017

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5 out of 5

Awesome stay!

Pros: Everything. Food, room, activities, friendly and helpful staff.
Cons: We had a problem with the electronic lock on our door.
Location: restaurants, shopping, beaches, museums.
I am not cheap, but neither am I super wealthy. So, when I went to Cancun with a friend we looked for the best value at the most affordable rate. Emporio knocked it out of the ballpark! We had a fantastic stay. The king suite ocean view room was perfect for us. Everything was great. Omar and his staff do a great job, from the restaurant buffet to volleyball on the perfectly cleaned beach. We were VERY please and hope to return to Emporio again soon.

Posted by , from McMinnville, Oregon on Apr 14, 2016

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5 out of 5

Perfect hotel for our family.

Clean and spacious rooms. Plenty of room and space. Had the kitchen if we decided to eat in. Comfortable stay and would stay again as well.

Posted by , from San Diego, CA on Oct 10, 2015

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All-inclusive Details

All-inclusive room rates at Emporio Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Not included

  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service

Property Features

Some rates at Emporio Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Bring your whole family to Emporio Cancun for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a 24-hour fitness center and a garden. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Avenida Kukulkan resort.

  • 419 guestrooms or units
  • 9 levels
  • 12 buildings
  • 2 dining venues
  • Built in 1983
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free long-term parking , Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Emporio Cancun offers 419 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the ocean and pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets and service animals are not allowed at Emporio Cancun


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Please note, some room types at this property are not available when booking a stay with children.



The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 200 and MXN 280 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Emporio
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.


Dining Discount

Book a stay in any room or rate plan and receive 15% off food and beverage at the on-site Condimento and Bacoli restaurants (dinner only).

Promotional blackout periods may apply. Full details at check-in. Taxes and gratuity may not be included. Offer valid anytime, subject to availability. Other restrictions may apply.

Meal Plan Offer

Book a stay in a Meal Plan rate category and receive the following:

  • Buffet breakfast at Condimento Restaurant
  • Lunch at Condimento (restricted a la carte menu)
  • Dinner at Condimiento or Bacoli Restaurant (restricted a la carte menu)
  • Snacks from 10 AM to 6 PM
  • Domestic beverages from 10 AM to 11 PM
  • Taxes and gratuities

Full details at check-in. Food and beverages purchased at the Deli Market, coffee shop, or via room service are not included. Other restrictions may apply.