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BOK21

3.0 star property
3-star hotel near Plaza Las Americas

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Photo gallery for BOK21

Relax in a serene outdoor space surrounded by lush greenery and a patio area.
Staircase connects to an outdoor area, blending indoor and outdoor spaces.
Relax in this serene hotel room with a large bed, sliding glass door to a balcony, and an outdoor space with a table and chairs.
Relax in a serene space with a glass partition, green wall, and potted plant.
Welcome to our reception area, featuring a minimalist design with a herringbone floor and comfortable seating for guests.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Bonampak, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪13 min walk‬
  • Ultramar Ferry Puerto Juárez
    ‪6 min drive‬
  • Playa Tortugas
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room

1 bedroom, free WiFi, bed sheets

Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room

1 bedroom, free WiFi, bed sheets

Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, free WiFi, bed sheets

Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Cancun

Heart of Cancun.A stay at this Downtown Cancun hotel places you within half a mile (1 km) of Plaza Las Americas and 3 miles (5 km) of Playa Tortugas. Also, Ultramar Ferry Puerto Juárez is within 3 miles (5 km) and Langosta Beach is within 6 miles (10 km).

What's nearby

  • Plaza Las Americas - 13 min walk - 0.7 miles
  • Plaza 28 - 17 min walk - 0.9 miles
  • Ultramar Ferry Puerto Juárez - 6 min drive - 2.7 miles
  • Playa Tortugas - 8 min drive - 3.7 miles
  • Langosta Beach - 8 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪KFC - ‬2 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Coyota - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Chila y Quil - ‬9 min walk

About this property

BOK21

3-star hotel near Plaza Las Americas
BOK21 offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 42 guestrooms or units
  • Breakfast available (surcharge)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
BOK21 offers 42 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 55-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include showers and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Accessibility

  • 6 steps to reach entrance
  • No elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BOK21

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

How close is BOK21 to the airport?

BOK21 is 10.7 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does BOK21 have an airport shuttle?

Airport shuttle services are not available at BOK21.

How close is BOK21 to the beach?

This hotel is 2.6 mi (6-min drive) from Playa Tortugas and 3.9 mi (6-min drive) from Langosta Beach. Don't forget your sunscreen!

Does BOK21 offer free breakfast?

Free breakfast isn’t offered at BOK21, but cooked-to-order breakfast is offered for a fee of between MXN 83 and 119 for adults, MXN 83 and 119 for children. It's available every day from 9:00 AM to 11:00 AM.

Is there a casino at BOK21?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (18-min walk) and Dubai Palace Casino (3-min drive) are nearby.

What time is check-in at BOK21?

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM.

Is there free parking at BOK21?

This hotel offers free self parking.

Does BOK21 have a pool?

BOK21 does not have a pool.

Does BOK21 have a spa?

There are no spa services available at this hotel.

How close is BOK21 to downtown Cancun?

BOK21 is 2 mi away from Cancun.

BOK21 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 44 reviews
Rating 8 - Good. 13 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 1 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 7 nights in Mar 2025

10/10 Excellent

Rafaela Natividad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bonito, iluminado, céntrico, todo súper. Alta calidad por el precio. El único pero a considerar es que está en una avenida muy transitada y puede ser un poco ruidoso.
Stayed 1 night in Jan 2025

8/10 Good

Thaddaeus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenneth Oconnell, Harriman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

2/10 Terrible

Liyan

Disliked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Stayed 1 night in Dec 2023

6/10 Okay

Zoé Yunuen

Traveled with family
Disliked: Cleanliness, amenities
En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.
Stayed 3 nights in Mar 2025

2/10 Terrible

LAURA CRISTINA

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

MAL HOTEL

Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
Stayed 6 nights in Mar 2025

4/10 Poor

Andaira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Ana Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jan 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Stayed 1 night in Dec 2024

6/10 Okay

Jesus

Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Miguel angel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

s

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Brenda M.

Stayed 1 night in Oct 2024

8/10 Good

Berenice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ampliamente recomendado

Excelente servicio y atención de su personal
Stayed 1 night in Oct 2023

10/10 Excellent

Felice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

super séjour

chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
Stayed 3 nights in Jul 2023