Book Hotels in Puerto Nuevo

"Sit back, this will be a long review. I WISH I could rate the staff separate from the property. The truth is the staff was just too good for this old property. Hilton should be ashamed. My stay was business for the week. We arrived on Monday, and was greeted with warm and friendly smiles. We had traveled for almost 10 hours. The front desk allowed early check-ins for everyone. There were smiles all around. The lobby area is gorgeous. The Koi pond was beautiful and well kept. We headed towards the elevators and there was strike one. Out of three elevators, two barely worked. Upon exiting the elevator the overwhelming smell of old moldy carpet smacks you in the face. When we entered our room, at first glance it was very clean, you could tell the staff took pride in their work. However, Hilton needs to do room renovations ASAP!! The grout on the bathroom floor and shower were filthy. And the worst part were the gnats that were invading the rooms. Everyone talked about and were swatting gnats the entire week. The bugs were in the rooms, the meeting rooms and we found one in our food during the last banquet. I absolutely would never stay at this resort again HOWEVER, I cannot say enough how amazing the staff was. The bartenders at the pool were the best friends you didn't know you needed. The staff that serviced the breakfast bar greeted us with smiles EVERY SINGLE DAY!! It was truly heartfelt. I wish Hilton would put the money and redo this hotel. "

"This is a unique hotel, decorated creatively in a Moroccan theme. Beautiful artwork in all the common areas and in our room. Take note that there are some interior rooms that have no windows. We opted to upgrade to a room with windows and a balcony, and it was quite spacious and comfortable. It didn’t cost that much to upgrade and it was well well worth it. On the roof, there are stone bathtubs that guests can fill with water and take in the views of the city while cooling off in the tubs. It seems to always be breezy up there and it’s a great escape from the heat. There are shady areas if you want to get out the sun or you can sunbathe there. It is quite unique and a treat in the day or evening. Close to all the Old San Juan historic sites and restaurants "

"Great little boutique hotel right in old San Juan. We had a very busy check-in time so the staff for fairly rushed to get everyone checked in and get rooms ready however they have a great little bar right in the lobby to make you nice and comfy while you wait. You're served by the staff whatever you need, they have it right there. You can tell they stay very busy Cruise traffic for the overnighters and lots of guests coming in to enjoy our San Juan. The suggestions I would make when you have such a quick turnaround is sweep and mop the room floors. It makes a difference, especially in the bathroom and around your bed standing up on a floor with dirt and debris after you've had a restful night sleep not fun. Otherwise it was a great stay I will return."

"Everything was great with the exception that we saw couple cockroaches in one of the bedrooms. "

"Excellent choice for vacation"

"Very old property, pics must be older. Front desk staff was awesome! Few local (walkable) affordable restaurants "