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The Palm at Playa

4.0 star property
4-star hotel near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for The Palm at Playa

Relax by the serene pool surrounded by a shaded gazebo and hammock.
Relax in this inviting living space with a sofa, coffee table, and flat-screen TV.
Enjoy a refreshing drink at the ocean-view bar with comfortable seating for two.
Experience the vibrant atmosphere of this lively urban square, where dining and entertainment come alive under the stars.
Stroll through the corridor to the reception area, where friendly staff are available to assist with your stay at The Palm.

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Frida Kahlo Museum and 3D Museum of Wonders are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 11 min walk - 0.6 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

4-star hotel near Playa del Carmen Main Beach
The Palm at Playa offers its guests an outdoor pool and a hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

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  • Hot Tub
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Jul 30 - Jul 31
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

How close is The Palm at Playa to the airport?

The Palm at Playa is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Palm at Playa?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on Jul 29, 2025 start from $52.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Palm at Playa have an airport shuttle?

Airport shuttle services are not available at The Palm at Playa.

How close is The Palm at Playa to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 9-minute walk from Playacar Beach. Don't forget your sunscreen!

Does The Palm at Playa offer free breakfast?

Free breakfast isn’t offered at The Palm at Playa, but local cuisine breakfast is offered for a fee of between MXN 200 and 250 for adults, MXN 150 and 200 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to noon.

Is there a casino at The Palm at Playa?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at The Palm at Playa?

Free parking is not available at this hotel.

Does The Palm at Playa have a pool?

The Palm at Playa features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does The Palm at Playa have a spa?

There are no spa services available at this hotel.

How close is The Palm at Playa to downtown Playa del Carmen?

The Palm at Playa is 0.2 mi away from Playa del Carmen.

The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 470 out of 1026 reviews
Rating 8 - Good. 247 out of 1026 reviews
Rating 6 - Okay. 152 out of 1026 reviews
Rating 4 - Poor. 75 out of 1026 reviews
Rating 2 - Terrible. 82 out of 1026 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHRISTOPHER, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
Stayed 5 nights in Apr 2025

6/10 Okay

Mallenny, Torrance

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was a good size. The shower had two shower heads but we were only able to use one. Once the shower head was on it created a major leak in the room. There aren’t any additional towels or blankets. We loved how close it was to everything but the smell in the room is overwhelming.
Stayed 6 nights in Apr 2025

6/10 Okay

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Roof top pool seems to be working on upgrades. Not so much for the rooms.
Stayed 8 nights in Apr 2025

8/10 Good

John, Prospect

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with comfortable bed and sofa area close to everything.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jasmin

Disliked: Cleanliness, staff & service, amenities
I booked with Expedia multi travel city city Boston to Cancun Cancun to Tampa, Tampa to Boston with hotel stay, and I paid with one luggage but learnd yesterday at the JetBlue that Expedia agent did not add 1 suitcase from Tampa To Boston, so I have to pay for that$50,00 at the check-in JetBlue.. very upsetting 😡
Stayed 3 nights in Apr 2025

8/10 Good

charlotte

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the "bar tops" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian Garfield

Stayed 3 nights in Apr 2025

10/10 Excellent

Shayla Eli

Stayed 4 nights in Apr 2025

4/10 Poor

Paul

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Well for starters the floor in my room was never cleaned and my feet were black after walking around for a few minutes. The coffee was never refilled and no extra water was replaced in my room even though I had VIP service. And to top it off I had 300USD stolen from bags (it was hidden really good) but my bag was rifled though buy what i can only assume was the house keeping staff and 3 100 dollar bills were missing. I will not be staying here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2025

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.
Stayed 3 nights in Apr 2025

2/10 Terrible

Claudia

Traveled with family
Disliked: Cleanliness, staff & service
EXTREMELY DIRTY!!The bed sheets were dirty, stained, and covered in hair. The pillows had a horrible smell and hadn't been changed either. The toilet was flushing. I called reception at 4 pm and they only left me one sheet to change the sheets since there was no cleaning staff. It was very, very dirty. And hair in the headboard I took some pictures
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Just OK!

We rented a room for 3 nights and 3 days. The location is great since it is a short walk to Quinta Avenida and a block or two from the beach and a 5 min walk from the bus terminal. The Hotel itself needs an upgrade! Our room as just Ok! The kitchen area had a sink that was old and rusty. The room had coffee and 2 bottle waters which we used the first day and they were never replaced while we were there. The towels were old and thin and looked far from white. There was no warm water coming from the shower even though we mentioned this and accordingly they said they checked it and it worked, well it never did. The only thing we liked were the drinks at the rooftop bar. The pool water was very cold so we used the hot tub which was ok. The Concierge was helpful recommended a great buffet for breakfast and the employees were nice. However, like I mentioned before the place does need an upgrade. I must mention that the bed which was comfortable!
Stayed 3 nights in Mar 2025

6/10 Okay

Marie Kimberley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not Adults-Only As Advertised & Lacking Basic Amenities - We booked this property specifically because it was advertised as an "Adults-Only" building (ages 14 ), exactly what we wanted as parents of five children looking for a quiet getaway. Unfortunately, the rooftop pool and hot tub were filled with screaming kids ranging from babies to around 10 years old—yelling, splashing, and likely peeing in the pool. Definitely not the relaxing, adults-only atmosphere we expected. On the positive side, the rooftop restaurant offered a great happy hour, very friendly staff, and reasonable prices. However, the unit lacked basic amenities: we received no Wi-Fi information or instructions upon arrival, no face cloths, no conditioner, only one bath towel and one hand towel for the two of us. Bedding consisted only of a bottom and top sheet, without blankets or duvets. The unit itself was clean, but the coffee maker was dirty and gross—we decided not to use it. Overall, disappointed as our primary reason for booking (Adults-Only experience) was not respected.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle Ashley

Stayed 7 nights in Mar 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool area but NOT ENOUGH shade umbrellas around the pool and hot tub. Hot tub was warm one day then cold the next three days. You only receive two very tiny bottles of purified water each day, which is quite odd. You actually need to buy your own overpriced water at nearby stores. Definitely could use an upgrade in that catagory
Stayed 4 nights in Mar 2025

8/10 Good

Amy

Stayed 2 nights in Mar 2025

8/10 Good

Yerismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Kaprese

Liked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Mona

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Stayed 7 nights in Mar 2025

2/10 Terrible

Rosanna

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn’t receive services that was outlined. Linens for bed never arrived.
Stayed 4 nights in Feb 2025

10/10 Excellent

Angelica yudith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025