Sandos Caracol Eco Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Popular amenities

All inclusive
Breakfast included
Hot Tub
Bar
Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪14 min walk‬
Gran Coyote Golf
‪4 min drive‬
Quinta Avenida
‪8 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪57 min drive‬

Room options

Eco Family Suite

441 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

322 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

420 sq ft
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

667 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

441 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

667 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

676.1 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Superior

420 sq ft
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

689 sq ft
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Suite Premium with Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium with Garden View

Sleeps 5

Suite Superior with View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 5

Suite Premium with Garden View

Sleeps 5

Suite Premium with Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master with Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium with Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior with Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 5

About the neighborhood

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 4 min drive - 1.1 miles
Quinta Avenida - 8 min drive - 3.3 miles
Playa del Carmen Main Beach - 9 min drive - 3.3 miles
Punta Esmeralda Beach - 9 min drive - 2.0 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪The Fives Plaza - ‬19 min walk
‪La Laguna - ‬3 min walk
‪Marley Coffee - ‬19 min walk
‪Arezzo - ‬14 min walk
‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Eco Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Buffet breakfast (free)

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Eco Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Italian, Spanish

Similar properties

Private beach, white sand, beach towels, beach massages

On private beach
Pool
Breakfast included
All inclusive

$204 nightly

Aug 23 - Aug 24

Total includes taxes and fees

Pool
All inclusive
Spa
Free airport shuttle

$636 nightly

Aug 24 - Aug 25

Total includes taxes and fees

Property amenities

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

How close is Sandos Caracol Eco Resort & Water Park All Inclusive to the airport?

Sandos Caracol Eco Resort & Water Park All Inclusive is 24.8 mi (283-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Sandos Caracol Eco Resort & Water Park All Inclusive have an airport shuttle?

Sandos Caracol Eco Resort & Water Park All Inclusive offers an airport shuttle.

How close is Sandos Caracol Eco Resort & Water Park All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Caracol Eco Resort & Water Park All Inclusive offer free breakfast?

Sandos Caracol Eco Resort & Water Park All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Sandos Caracol Eco Resort & Water Park All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Sandos Caracol Eco Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Caracol Eco Resort & Water Park All Inclusive?

This property offers free self parking.

Does Sandos Caracol Eco Resort & Water Park All Inclusive have a pool?

Sandos Caracol Eco Resort & Water Park All Inclusive features 2 outdoor pools and a children's pool.

Does Sandos Caracol Eco Resort & Water Park All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

Does Sandos Caracol Eco Resort & Water Park All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy massages, mani/pedis, and body scrubs.

How close is Sandos Caracol Eco Resort & Water Park All Inclusive to downtown Playa del Carmen?

Sandos Caracol Eco Resort & Water Park All Inclusive is 3.1 mi away from Playa del Carmen.

Sandos Caracol Eco Resort & Water Park All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Olena

Apr 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff, nice restaurants, lots of nature around.

Stayed 5 nights in Apr 2025

10/10 Excellent

Omar Moreno, Bakersfield

Traveled with family and small children, Traveled with partner, Traveled with family

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would definitely recommend Sandos Caracol Eco Resort we went out here to get married & the hotel met more than our expectations! Not only was this Resort great for accommodating my guests, but everything was convenient and the food was amazing! Thank you!! We will definitely be back! ☺️

Stayed 7 nights in Apr 2025

8/10 Good

Gabriel Hernandez

Traveled with family and small children

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place!

Stayed 4 nights in Apr 2025

10/10 Excellent

Brian S

Apr 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

4/10 Poor

Farhia

Traveled with family and small children

Apr 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The food and customer service is terrible. Transportation is limited to one company and they charge an astronomical amount. Will never go back to this place.

Stayed 3 nights in Apr 2025

6/10 Okay

Richard, BAKERSFIELD

Traveled with family and small children, Traveled with family

Apr 21, 2025

Disliked: Amenities, property conditions & facilities

Family of 4 that came down for a wedding. The Eco has a nature charm to it and that is what is above average at this resort. But, a lot to be desired in terms of services offered. This is not a reflection of the staff, you can tell they work hard to make it work for the guests. I think the executives should work on upgrading and allocating more funds to improve the grounds and improve staffing levels. Too restrictive for “none” members, especially considering that the fees to stay at this resort is comparable to others in and around Cancun. For example, no room service unless your “elite royal member”. Not all restaurants open to none members, nor certain pools. Running out of certain foods and even beach towels, making it inconvenient. All the pools looked like they needed a bit more upkeep and the beach is ok for toddlers but not really something an adult can swim at. The food at the buffets were hit or miss and as mentioned before, food ran out. A lot of places closed early and I would take a guess that it’s due to cutting back on labor. The a la cart restaurants were ok but won’t be memorable. With that said, we could do without all the bells and whistles but not when you pay a 4 star price. If you want more bang for your buck, I would consider other locations.

Stayed 6 nights in Apr 2025

10/10 Excellent

terri

Traveled with family

Apr 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful resort. Lots of animals and the pools and water park were great. We loved the taco bar. Service was poor compared to other resorts. Late night food non existent. The little convenience store on the property was extremely over priced.

Stayed 6 nights in Dec 2024

10/10 Excellent

Francisco R Perez

Traveled with family

Apr 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It had paddle, tennis and pickleball courts for the guest.

Stayed 6 nights in Apr 2025

10/10 Excellent

Janelle

Apr 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.

Stayed 5 nights in Apr 2025

10/10 Excellent

Rawaa

Apr 17, 2025

Liked: Cleanliness

Stayed 4 nights in Apr 2025

10/10 Excellent

Nichole Adele

Traveled with family

Apr 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family of 5 (myself, husband, 15 year old daughter, 14 year old son, and 8 year old son) loved that this resort had something for everyone. I have never stayed at a resort like this one. The property was beautiful. It felt like you were walking through a jungle. Beautiful trees, cenotes, ruins, and monkeys. The only 2 things I would say are that the beach is not great for snorkeling and is not the type you can walk out far in clear turqoise water. There is an area that is available for swimming but it's not very deep or clear but suitable for children. The other thing would be the food. There's nothing special about it. I was expecting better from Mexico. The fruit was amazing especially the mango and pineapple.

Stayed 6 nights in Apr 2025

2/10 Terrible

Matthew

Traveled with family

Apr 15, 2025

Liked: Property conditions & facilities

Disliked: Staff & service, amenities

Do not recommend - hands down the most disappointing resort we've ever been to. It is a beautiful property, lush greenery, animals all around, nice beach; but the service was downright awful. Let's start with the food. International buffet is ok - kids will like it just fine; but when it's busy they can't keep up with demand for the few decent items, so you get what you get. The Italian buffet was awful, don't bother. As for the other restaurants, the Brazilian steakhouse is a good option for breakfast - service is slow, but the food is better than the international buffet. The one really good meal we had the whole trip was at the Asian Teppanyaki restaurant. Los Lirios was literally terrible, food was awful, don't waste your time. The "mac & cheese" was penne noodles with nacho cheese sauce, that's it...and the nacho cheese sauce was disgusting. Also, the taco bar that's open late is also disgusting, not worth it no matter how drunk and hungry you are. Aside from the food, the whole resort was in a sad state of disrepair. The boardwalks around had loose boards everywhere, my wife fell and injured herself on a loose board...so be careful. Half of the waterpark was closed the entire week we were there, and one morning we woke up to no running water at all for several hours across the entire resort. Also, the wifi frequently fails for hours at a time. As for general service....well, my nephew wiped out one night and split is lip open in the room. We called the fron

10/10 Excellent

Morgan Leigh

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is magical. It really has something for everyone. We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis, and cats wandering in front of you, and top it off with all inclusive food and drinks! Things we saw but didn't do- Segway rentals, bikes, tennis courts, kayaks, paddleboards, and Kids Club. But that is only because we ran out of time exploring and enjoying ourselves. Buffets were good and satisfying. I was up with kids by 7am when they were nice and quiet and well stocked. Do yourself a favor and book the Brazilian Steakhouse right off the bat, and enjoy all the meats they slice for you at the table! My mouth is still watering from that experience. El Templo was a fun teppanyaki experience for our kids. Hot dogs and burgers were served daily at the main pool and we enjoyed tacos and quesadillas at Nido just about any hour of the day. Pools were very nice. Tortuga and Main for guests, Adult Pool looked lovely but we had our kids in tow. Waterpark was fun, the biggest slides were closed during our stay but it didn't phase our kids. They still enjoyed the medium slides and the kiddie slides and splash park. Service was top notch and I can't wait to come back to this resort! 🌞🌴🌊

Stayed 7 nights in Apr 2025

8/10 Good

Jamie

Traveled with group, Traveled with family

Apr 12, 2025

Liked: Cleanliness, staff & service

We had a great time. Although our room was near the wedding venue and the music was far too loud. Also every night there was a disco party that took place from 11pm to 1am also extremely loud. If the rooms near this area had a of updating with things like fixtures ie the shower head and maybe some sound proofing it would have be even better.

Stayed 10 nights in Apr 2025

4/10 Poor

Travis

Apr 12, 2025

Disliked: Staff & service, property conditions & facilities

Stayed 3 nights in Mar 2025

4/10 Poor

kyle

Traveled with family and small children, Traveled with group, Traveled with family

Apr 12, 2025

Liked: Staff & service

Disliked: Amenities

Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.

Stayed 6 nights in Mar 2025

4/10 Poor

Riccaila

Traveled with partner, Traveled with family

Apr 11, 2025

Disliked: Cleanliness, staff & service, amenities

The food was terrible. Not only did my husband and I end up sick 4 out of the 7 days we were there so were a ton of other people not in our party. The concierge seemed helpful and willing to send the dr to us but then called back saying we had to go to them. When you cannot leave your bathroom from being so sick going to them was not possible. I am 6months pregnant and struggled from being so sick. It was not a clean place which is what myself and all the others think contributed to being sick.

Stayed 7 nights in Apr 2025

6/10 Okay

Charmaine

Apr 10, 2025

Disliked: Cleanliness

Stayed 6 nights in Apr 2025

10/10 Excellent

Fabio

Traveled with family and small children, Traveled with family

Apr 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went to the Riviera restaurant twice and Alejandro Luis, and Jazmin were phenomenal when it came to their customer service! The second time we went we didn’t have a reservation but Jazmin took really good care of us and was able to accommodate our unplanned dinner. Alejandro and Luis were our waiters and they were amazing! Definitely recommend Sandos for families traveling with little ones. We will forsure be back!

Stayed 5 nights in Apr 2025

10/10 Excellent

Maansi

Apr 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

8/10 Good

Donna

Traveled with family

Apr 10, 2025

Liked: Cleanliness, staff & service

Pools and restaurants shut down.

Stayed 7 nights in Apr 2025

2/10 Terrible

Jamie

Traveled with group

Apr 9, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We went for a wedding. We had Bed bugs in our first room followed by zero apology or any customer recovery. We got a new room with black mold. Then on night two about 13 of the people who travelled in for the wedding had food poisoning. We weren’t the only ones in the hotel who had it either. Save yourself some money and don’t stay here.

Stayed 5 nights in Apr 2025

4/10 Poor

Austin

Apr 9, 2025

Stayed 6 nights in Mar 2025

10/10 Excellent

Ana

Traveled with family

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So many things were included and lots of animals roaming around

Stayed 3 nights in Apr 2025

8/10 Good

Laura

Apr 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2025

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Eco Resort & Water Park All Inclusive

Languages

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