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Occidental at Xcaret Destination - All Inclusive

Property class: 4
4-star beachfront property near Playacar Golf Club

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Building design
Private beach, white sand, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(432 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

A modern hotel room with a bed, a sofa, a lamp, and a ceiling fan.

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • No elevator

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

How close is Occidental at Xcaret Destination - All Inclusive to the airport?

Occidental at Xcaret Destination - All Inclusive is 17.4 mi (250-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on May 19, 2026 start from $263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental at Xcaret Destination - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental at Xcaret Destination - All Inclusive.

How close is Occidental at Xcaret Destination - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Occidental at Xcaret Destination - All Inclusive offer free breakfast?

Occidental at Xcaret Destination - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Occidental at Xcaret Destination - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Occidental at Xcaret Destination - All Inclusive?

This property offers free self parking.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant?

Occidental at Xcaret Destination - All Inclusive is home to El Pescador, which features seafood.

Does Occidental at Xcaret Destination - All Inclusive have a spa?

This property doesn't have a spa, but it does offer aromatherapy, body treatments, and body scrubs.

How close is Occidental at Xcaret Destination - All Inclusive to downtown Playa del Carmen?

Occidental at Xcaret Destination - All Inclusive is 1.7 mi away from Xcaret.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2780 out of 5293 reviews
Rating 8 - Good. 1205 out of 5293 reviews
Rating 6 - Okay. 710 out of 5293 reviews
Rating 4 - Poor. 332 out of 5293 reviews
Rating 2 - Terrible. 266 out of 5293 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

CRISTINA MARINA, EAST BRIDGEWATER

Liked: Cleanliness
Stayed 6 nights in Mar 2026

10/10 Excellent

CRISTINA MARINA, EAST BRIDGEWATER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming here! The rooms are clean, staff is helpful, and the surrounding grounds are beautiful. It is a family friendly setting where you feel safe and pampered.
Stayed 6 nights in Dec 2025

10/10 Excellent

Byron Eliu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exvellent
Stayed 7 nights in Jan 2026

8/10 Good

Russell Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to this resort the staff were very helpful and very friendly. We enjoyed the pool and beach every day we were there. Lots to do for the family that wants activities close. The only bad thing I have to say about our stay is that we only had one day of hot water in our shower even after having maintenance come look at it.
Stayed 4 nights in Mar 2026

4/10 Poor

amariah

Disliked: Cleanliness, property conditions & facilities
Bedspread was dirty upon check in. No beach access except the small bay. It is much, much smaller than it looks in pictures. It is NOT all-inclusive. Coffees are extra. Lobster is extra. There are beach chairs, but not enough. And only "club" members are allowed to use 3/4 of the chairs. There are several restaurants, reservation only. You reserve the day before, but not more than 2 days. The restaurants were usually all booked during our 8 night stay. The food at the restaurants was pretty terrible except the oriental. The steakhouse was the worst. The steak had the texture of a kitchen sponge.
Stayed 8 nights in Feb 2026

10/10 Excellent

William Benjamin

Stayed 8 nights in Jan 2026

10/10 Excellent

Rosie Eufregina

Rainforest kind of green ecological area with lots of trails in the forest with lots of animals and birds and dfull of nature. Rooms clean, staff very polite and friendly.
Stayed 15 nights in Jan 2026

10/10 Excellent

KARINA LEONOVNA

Liked: Cleanliness, amenities, property conditions & facilities
Really great stay, amazing room, gorgeous property, delicious food and lots of good choices, the Laguna beach was perfect, and I loved the access to the XCaret park. Staff was very friendly and helpful!
Stayed 14 nights in Oct 2025

10/10 Excellent

Carrie

Stayed 7 nights in Jan 2026

10/10 Excellent

Jonah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. Wildlife was awesome. Food was good, buffet at the beach was the better buffet. Pacos tacos was excellent. Pool was very good. Resort had plenty for our daughter to do and the kids club was very nice. Would definitely recommend
Stayed 5 nights in Jan 2026

10/10 Excellent

HUMBERTO, CALI

Liked: Cleanliness, amenities, property conditions & facilities
The best option
Stayed 7 nights in Jan 2026

10/10 Excellent

Riley

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, amazing staff. Second time staying and will be coming back!
Stayed 9 nights in Jan 2026

10/10 Excellent

Tyler

Stayed 10 nights in Dec 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Jan 2026

10/10 Excellent

Jose Guadalupe

Stayed 5 nights in Jan 2026

4/10 Poor

Jennifer Elaine

Stayed 7 nights in Jan 2026

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness
Room was nice and clean. Requested a king bed but got 2 small double beds
Stayed 10 nights in Jan 2026

4/10 Poor

slawomir

Stayed 6 nights in Jan 2026

10/10 Excellent

Da Sol

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our experience here. The hospitality was exceptional, and every staff member we encountered was warm, friendly, and genuinely welcoming. The hotel is incredibly kid-friendly, which made our stay so easy and enjoyable as a family. We especially loved how beautifully nature is incorporated into the design and layout of the property—it feels peaceful and thoughtfully done. Seeing the friendly wild animals around the hotel was such a unique and special touch. Truly an unforgettable stay, and we can’t wait to come back.
Stayed 4 nights in Jan 2026

8/10 Good

Sean

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff and amenities and all the animals was great Food left quite a bit to be desired, Mexican à la carte was actually bad, hardly any flavour. Buffets were okay. The other à la cartes were just okay, nothing great. Overall the resort and the atmosphere made this a great stay, as well as the taco restaurant, which we ate at frequently, I wish it was open earlier though
Stayed 7 nights in Jan 2026

10/10 Excellent

Nathan, Santaquin

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Staff was so warm and welcoming. We want to come back soon and bring all of our kids.
Stayed 6 nights in Jan 2026

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We lost a whole day trying to figure out payment, room accommodations such as I booked for a king size bed and I was put in a twin bed room, this has been the worse sleep I had in a long time it was so uncomfortable 2 adults sleeping in a twin bed. I wish we had a better experience to remember our 15th year anniversary. And btw make sure you bring “brand new dollar bills” if you are planning on paying with USD because they would not take a bill if it shows sings of normal fading lines from folding or rips. I can’t believe I spend this much money to experience this poor service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent
Stayed 3 nights in Jan 2026

10/10 Excellent

Alejandra, Chicago

Stayed 2 nights in Jan 2026

8/10 Good

Kelli

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place in the jungle. The beach was gorgeous and safe.
Stayed 7 nights in Jan 2026