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Iberostar Waves Paraíso del Mar - All Inclusive

4.5 star property
4.5-star luxury resort near Playa Paraiso Golf Course, connected to a shopping center

Choose dates to view prices

Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

A resort with a large pool area, palm trees, and a view of the ocean.
A spacious lobby with a central fountain, tropical murals, and seating areas.
An aerial view of a resort with multiple buildings, a swimming pool, and a beach.
A beach with wooden cabanas, each with a thatched roof and white curtains.
A beachside bar area with wooden deck, thatched umbrellas, and lounge chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Paraiso Golf Course
    ‪6 min walk‬
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪1 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite, Oceanfront (Beach Access)

A balcony with a view of a beach, palm trees, and thatched umbrellas.

Junior Suite, Oceanfront (Beach Access)

7.4 out of 10
Good
(12 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of greenery.

Premium Room

8.4 out of 10
Very good
(52 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room, Poolside

A hotel room with a large bed, a desk, a chair, and a view of greenery through the window.

Premium Room, Poolside

8.6 out of 10
Excellent
(48 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room

A hotel room with two beds, a desk, and a balcony with a view of greenery.

Premium Room

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room, Poolside

A hotel room with a large bed, a desk, a chair, and a view of greenery through the window.

Premium Room, Poolside

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

A balcony with wicker chairs and a table overlooking a beach with thatched-roof huts and a clear sky.

Junior Suite, Oceanfront

7.0 out of 10
Good
(7 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (PROMO)

A hotel room with two beds, a desk, and a balcony with a view of greenery.

Premium Room (PROMO)

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (PROMO)

A hotel room with two beds, a desk, and a balcony with a view of greenery.

Premium Room (PROMO)

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

A balcony with wicker chairs and a table overlooking a beach with thatched-roof huts and a clear sky.

Junior Suite, Oceanfront

  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Beach Access)

A balcony with a view of a beach, palm trees, and thatched umbrellas.

Junior Suite, Oceanfront (Beach Access)

  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room (Tropical View)

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of greenery.

Premium Room (Tropical View)

  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Tropical View)

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of greenery.

Premium Room (Tropical View)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Pure Wellness)

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Pure Wellness)

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of greenery.

Premium Room (Pure Wellness)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Near the Beach)

Minibar (free items), in-room safe, desk, laptop workspace

Junior Suite (Near the Beach)

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Near the Beach)

Minibar (free items), in-room safe, desk, laptop workspace

Junior Suite (Near the Beach)

  • Garden view
  • 474 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Bed in dormitory PREMIUM

  • Sleeps 1
  • Free WiFi

Bed in dormitory STANDARD

  • Sleeps 1
  • Free WiFi

DOUBLE CITY VIEW KING BED

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Playa del Carmen

Beachside getaway.Stay at this Playa del Carmen resort and you'll be within 2 miles (3 km) of Playa Paraiso Golf Course and 6 miles (10 km) of Maroma Beach. Ojo de Agua Beach and Puerto Morelos Beach are within 12 miles (20 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 6 min walk - 0.4 miles
  • Paradise Beach - 9 min walk - 0.5 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.5 miles
  • Nicklaus Design Golf Course - 4 min drive - 0.9 miles
  • Maroma Beach - 9 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Alberca - Pool - Bar - ‬4 min drive
  • ‪Cena Trattoria By El Faro - ‬9 min walk
  • ‪La Fuente -Lobby Bar - ‬3 min walk
  • ‪Restaurante La Plaza - ‬3 min walk
  • ‪Star Café - ‬3 min walk

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

4.5-star luxury resort near Playa Paraiso Golf Course, connected to a shopping center
Iberostar Waves Paraíso del Mar - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Waves Paraíso del Mar - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 12 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

  • 388 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Waves Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

Exterior
Iberostar Waves Paraíso Beach - All Inclusive
Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, 1,010 reviews
$183 nightly
The price is $220
Aug 30 - Aug 31
Total with taxes and fees
Iberostar Waves Paraíso Beach - All Inclusive

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l

Frequently asked questions

How close is Iberostar Waves Paraíso del Mar - All Inclusive to the airport?

Iberostar Waves Paraíso del Mar - All Inclusive is 33.8 mi (295-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Iberostar Waves Paraíso del Mar - All Inclusive?

As of Jul 30, 2026, prices found for a 1-night stay for 2 adults at Iberostar Waves Paraíso del Mar - All Inclusive on Aug 30, 2026 start from $203, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Iberostar Waves Paraíso del Mar - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Waves Paraíso del Mar - All Inclusive.

How close is Iberostar Waves Paraíso del Mar - All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Iberostar Waves Paraíso del Mar - All Inclusive offer free breakfast?

Iberostar Waves Paraíso del Mar - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Iberostar Waves Paraíso del Mar - All Inclusive?

No, there is no casino at this resort, but Riviera Gran Casino (20-min drive) is nearby.

What time is check-in at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Iberostar Waves Paraíso del Mar - All Inclusive?

This resort offers free self parking and valet parking.

Does Iberostar Waves Paraíso del Mar - All Inclusive have a pool?

Iberostar Waves Paraíso del Mar - All Inclusive features an outdoor pool and a children's pool.

Does Iberostar Waves Paraíso del Mar - All Inclusive have a restaurant?

There are 12 onsite restaurants, offering options like international cuisine and light fare.

Does Iberostar Waves Paraíso del Mar - All Inclusive have a spa?

Pamper yourself with a day at Spa Sensations, where you can enjoy beach massages, hydrotherapy, and aromatherapy.

How close is Iberostar Waves Paraíso del Mar - All Inclusive to downtown Playa del Carmen?

Iberostar Waves Paraíso del Mar - All Inclusive is 11.6 mi away from Playa del Carmen.

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 494 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 71 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Monica Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Will def be coming back
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of food options, there are restaurants on premises but some of them require pre bookings.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Jordon

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, food was great (basic), pool was great and staff were great. Cons: they push membership and excursion sales people are lie about prices.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very helpful
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Overall cleanliness was good. The pools were amazing. Could have used more trashcan areas, more places to get napkins and this kind of supplies and a few more benches along the path.
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with lots of nature and animals. The kids loved the peacocks, flamingos and the pool. The convenience and the efficiency of the laundry service were so helpful. Rooms were quiet and comfortable. I’d visit again.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Benjamen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was awesome
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Alex K

Liked: Cleanliness, amenities, property conditions & facilities
Good family resort.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family vacation. Grounds were beautiful. Staff was excellent. Pools were great. Super fun activities and entertainment. We will be back!!!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Dimitre

Liked: Cleanliness, amenities, property conditions & facilities
Massive hotel with great amenities for the kids and a really nice beach.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
BEST VACATION EVER!!!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ardit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Very well maintained property. Staff always ready to help.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. Staff were amazing and so helpful. Our stay was 6 days and boredom was never an issue. From the pools, to the beach and all the different shows at night, there was always some to peek your interest. The wildlife were fun to watch as well. Beautiful experience!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities
Great All inclusive, plenty of food options, great staff and well kept property. Golf course is amazing but a real challenge. Would highly recommend
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Marvin Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay will definitely be back
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Cynthia Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the whole, the food was okay. However, the temperature of the food could improve and the fruits were bland. Pool area is lovely and what's not to like about a beautiful beach and the ocean. The wildlife is awesome and the flammingos strutting through the lobby are hilarious! Our room was clean and neat. The staff were all friendly.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Eleonora

Liked: Cleanliness, amenities, property conditions & facilities
Great place, friendly staff, delicious food!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic and will be coming back!!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Deb

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great vacation but very hard to make dinner reservations. The staff were excellent!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very large so some who struggles with walking may have a different time
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

SHERRY

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great food
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property - it is huge! For a one to 10’day trip you won’t run out of things to do. The best part was the staff everyone very attentive. Food was great with multiples of great themed restaurants. We really enjoyed the pool and beach bars - drinks were plentiful And great. This was our first time but will come back for sure! Marko the shuttle driver at the hotel was awesome so was Jorge. Juan our waiter at breakfast was great and our favorite was Rosando the lifeguard he made the trip special. Thank you
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
The grounds are stunning. The rooms are very clean and comfortable. What really stood out was the service which was really excellent. From the moment we arrived to when we left, we felt taken care of. We ate at most of the restaurants and the food was very good at each one. The entertainment was fun and there were lots of activities. The spa was wonderful! I highly recommend this destination and a shoutout to Omar and Angel for truly making us feel like family.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing and the beach/pools are fantastic and the staff is mostly very friendly and helpful. The resort is massive and it can be difficult to navigate, especially the first couple of days. Don't bother with the waterpark passes (which doesn't include the lazy river) unless you have young children. The slides aren't great.
Stayed 6 nights in Mar 2026

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