Grand Sunset Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Where to?

Dates

February 2026

March 2026

On the beach, white sand, free beach shuttle, free beach cabanas

Suite with Bathtub and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Breakfast included

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪16 min walk‬
Place, El Camaleón Mayakoba Golf Course
‪7 min drive‬
Place, Xcaret Eco Theme Park
‪25 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

Deluxe Suite, Garden View

Very good

597 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
Garden view

Deluxe Suite, Pool Access (with Bathtub, Pool View)

Very good

597 sq ft
1 bedroom
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

Good

640 sq ft
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Family Room

Good

635 sq ft
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed
Garden view

Suite (with Jacuzzi)

Very good

640 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite with Bathtub and Outdoor Shower

Excellent

640 sq ft
1 bedroom
Sleeps 2
1 King Bed

Double Room Deluxe with Garden View

Exceptional

592 sq ft
Sleeps 3

Triple Room Luxury with Pool View

592 sq ft
Sleeps 3

Single Room Premium with Garden View

656 sq ft
Sleeps 1

Single Room with Lake View

731 sq ft
Sleeps 1

Single Room Deluxe with Garden View

Excellent

592 sq ft
Sleeps 1

Double Room Deluxe with Garden View

592 sq ft
Sleeps 3

Quadruple Room Deluxe with Garden View

592 sq ft
Sleeps 4

Single Room Deluxe with Garden View

592 sq ft
Sleeps 2

Single Room Deluxe with Garden View

592 sq ft
Sleeps 3

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 3

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 4

Single Room Luxury with Pool View

592 sq ft
Sleeps 1

Double Room Luxury with Pool View

592 sq ft
Sleeps 2

Single Room Premium with Garden View

656 sq ft
Sleeps 2

Double Room Premium with Garden View

656 sq ft
Sleeps 3

Double Room Premium with Garden View

656 sq ft
Sleeps 2

Double Room Premium with Garden View

656 sq ft
Sleeps 3

Quadruple Room Premium with Garden View

656 sq ft
Sleeps 4

Triple Room Premium with Garden View

656 sq ft
Sleeps 3

Triple Room Premium with Garden View

656 sq ft
Sleeps 4

Double Room with Lake View

731 sq ft
Sleeps 2

Super Saver

Exceptional

512 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Platinum Suite Plunge Pool

484 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Playa del Carmen

On the beach.Within 2 miles (3 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).

What's nearby

Playa Xcalacoco - 16 min walk - 0.9 miles
El Camaleón Mayakoba Golf Course - 7 min drive - 1.4 miles
Playa del Carmen Main Beach - 12 min drive - 5.3 miles
Xcaret Eco Theme Park - 25 min drive - 11.1 miles
Maroma Beach - 28 min drive - 9.2 miles

Getting around

Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

‪Amaranto - ‬15 min walk
‪Piano Bar - ‬17 min walk
‪Mike’s Coffee - ‬17 min walk
‪Steakhouse - ‬12 min walk
‪El Beso Pool Bar - ‬14 min walk

About this property

Grand Sunset Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

672 guestrooms or units

9 dining venues

2 bars on the beach

3 bars by the pool

3 swim-up bars

9 bars or lounges

5425 sq ft of conference space

504 sq m of conference space

Buffet breakfast (free)

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Cabanas on the beach (free)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

No smoking on site

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Pool
All inclusive
Spa
Kids pool

$329 nightly

Feb 23 - Feb 24

Total with taxes and fees

Property amenities

Family friendly

12 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Lifeguards on site
Living room
Playground
Snack bar/deli
Water park (surcharge)

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Free uncovered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 beach bars
3 poolside bars
3 swim-up bars
9 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Indoor pool
Nightclub
Playground
Sauna
Shopping
Steam room
Table tennis
Tennis lessons
Water park

Accessibility

No elevator

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Towels provided

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Living room
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

How close is Grand Sunset Princess - All Inclusive to the airport?

Grand Sunset Princess - All Inclusive is 26.4 mi (280-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of Jan 23, 2026, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on Jan 25, 2026 start from $283.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Sunset Princess - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Sunset Princess - All Inclusive.

How close is Grand Sunset Princess - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Sunset Princess - All Inclusive offer free breakfast?

Grand Sunset Princess - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Grand Sunset Princess - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Grand Sunset Princess - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Sunset Princess - All Inclusive?

This property offers free self parking.

Does Grand Sunset Princess - All Inclusive have a pool?

Grand Sunset Princess - All Inclusive features 12 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Grand Sunset Princess - All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Grand Sunset Princess - All Inclusive have a spa?

This property has a spa, which features aromatherapy, body treatments, and reflexology.

How close is Grand Sunset Princess - All Inclusive to downtown Playa del Carmen?

Grand Sunset Princess - All Inclusive is 4 mi away from Playa del Carmen.

Grand Sunset Princess - All Inclusive Reviews

8.2

Very Good

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

10/10 Excellent

Jennifer

Traveled with family

Jan 22, 2026

Liked: Cleanliness, staff & service, amenities

Rooms were spotless. The staff was extremely friendly. Food was very good. Really enjoyed the resort even through the renovations. So much so that we’re staying longer.

Stayed 9 nights in Jan 2026

10/10 Excellent

Andrea Lee

Traveled with partner

Jan 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms lovely staff

Stayed 5 nights in Jan 2026

8/10 Good

Sydney

Jan 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.

Stayed 6 nights in Jan 2026

8/10 Good

Brevney Marie

Jan 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are very clean and updated.

Stayed 3 nights in Jan 2026

10/10 Excellent

guilherme

Traveled with family

Jan 20, 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa has a very nice aerea

Stayed 7 nights in Jan 2026

6/10 Okay

GLENN DAVID

Jan 18, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

?? Never found Hottub

Stayed 7 nights in Jan 2026

2/10 Terrible

yash

Traveled with family and small children, Traveled with family

Jan 17, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

1. Room Issue – Severe Water Leakage Our room had a serious water leakage problem. Every time we took a shower, water leaked out of the bathroom into the room. We had to use a minimum of 4–5 towels after every shower to soak up the water. This occurred daily and made the room messy and uncomfortable. Constantly managing water on the floor did not feel like a relaxing vacation experience. 2. Food Safety & Mislabeling Issues I am a strict vegetarian and do not consume eggs. At the main buffet restaurant, several dishes were incorrectly labeled as “vegan,” which caused serious concern. • A dish labeled “Vegan Mexican Rice” contained chicken, which I discovered only after eating a few bites. • When I informed the staff, they acknowledged it but did not take the issue seriously. • The following day, a “Vegan Lentil Soup” was displayed that actually contained meat (beef/pork). Due to the previous incident, I asked multiple staff members before eating and was told it was not vegetarian. Incorrect labeling of food is a serious issue for guests with dietary, religious, or health restrictions, and the lack of concern from staff was disappointing. 3. À La Carte Restaurant & Service Issues At one of the Italian restaurants we had booked for dinner, we waited almost two hours to receive our food, which is unacceptable. At another restaurant Dua Wok the service was extremely poor. The server behaved rudely and placed the food on our table without courtesy before walking away.

Stayed 5 nights in Dec 2025

10/10 Excellent

Henryk

Jan 14, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.

Stayed 7 nights in Jan 2026

10/10 Excellent

Matt

Traveled with group

Jan 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Stayed 7 nights in Jan 2026

8/10 Good

Ryan

Traveled with partner

Jan 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Stayed 7 nights in Jan 2026

10/10 Excellent

Byron

Jan 13, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

Stayed 7 nights in Jan 2026

10/10 Excellent

Nguibanha

Jan 11, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.

View from the bar in the main lobby (Non Alcoholic Conga pictured)

Bathroom in the junior suite (not pictured is the toilet and shower with their own separate doors)

Stayed 4 nights in Jan 2026

10/10 Excellent

Joanne

Traveled with partner

Jan 9, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Stayed 9 nights in Dec 2025

6/10 Okay

Viachaslau

Traveled with family and small children, Traveled with family

Jan 9, 2026

Disliked: Amenities

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting. The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort. I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming. The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Stayed 6 nights in Dec 2025

8/10 Good

annie

Traveled with family

Jan 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

did a lot of research when trying to find a place to stay in Mexico and these reviews helped! So I’ll share my honest opinion.. First of all we chose Playa Del Carmen over Cancun because we wanted a little more wildlife and we are not into the party scene. The resort was really good. It isn’t bougie or luxurious, but well maintained, safe and clean. We did think it was mostly beautiful. The restaurants were great, steakhouse was best. Staff was super nice. We had everything we needed… the beach is OK. It isn’t the most beautiful beach. It’s not very expansive and you can’t really go out into the water and explore much. However you can walk up the coastline and find some nice spots to look for shells, etc. The beaches are definitely better up in Cancun… we upgraded to a room that had a swim out balcony, which was really lovely. I don’t think we would have swam quite as much if the pool wasn’t right outside of our room so that was really fun. However, the pool is ice cold! I’m not sure how they accomplish getting the water so cold but it’s a good 10 to 20° colder than the ocean even LOL .., we did have a coatimundi animal break into our room and trash it one day so keep your doors locked when not there! But the animals are awesome, we saw wild monkeys, deer and iguanas all over.. the resort is not crowded. It was really peaceful. Good restaurants. I’d stay here again. Having all inclusive was so convenient. Bring money to tip everyone though… we did Xcaret and it was just ok.

Stayed 7 nights in Dec 2025

6/10 Okay

Sharree

Jan 5, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

No hot tub for every guest to use. Small things like no mag mirror in bathroom and the app was difficult to use and make reservations. I had no way of knowing when activities were happening on the property. The property is very clean and the staff was nice. The family side was close so there were a lot of kids running around. My experience on the adult side may have been different if it was only adults. I would recommend for families

Stayed 4 nights in Jan 2026

6/10 Okay

Kimbalee

Traveled with family and small children

Jan 4, 2026

Disliked: Amenities

Hotel under construction. Staff harassed me to go to timeshare meetings.

Stayed 6 nights in Dec 2025

8/10 Good

Michael

Traveled with partner

Jan 4, 2026

Liked: Cleanliness

Everything was ok

Stayed 6 nights in Dec 2025

10/10 Excellent

Nermin

Jan 3, 2026

Stayed 6 nights in Dec 2025

4/10 Poor

Daxsha

Jan 2, 2026

Stayed 5 nights in Nov 2025

10/10 Excellent

Joydeep

Traveled with family and small children

Jan 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great experience. Recommend 100% Went there with the family and everyone had a great and relaxing time..

Stayed 9 nights in Dec 2025

6/10 Okay

Kimbalee

Jan 1, 2026

Disliked: Amenities, property conditions & facilities

From from the moment we arrived we were harassed by staff to a presentation. They promised us a fourth day three night trip, but we never received it because we weren’t willing to drop $5000 to be a part of some form of a timeshare. It was a horrible experience and I probably will never go back.

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Antonio

Jan 1, 2026

Stayed 10 nights in Dec 2025

2/10 Terrible

Dina

Dec 31, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had. At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot. No one explained any amenities — no shows, schedules, or directions. The buffet was terrible, with very limited and poor-quality options. The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming. Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls. After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did. Poor management, poor maintenance, zero customer care. We will never return!

Stayed 4 nights in Dec 2025

6/10 Okay

Ramona

Dec 30, 2025

Liked: Cleanliness, property conditions & facilities

The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.

Stayed 6 nights in Dec 2025

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Sunset Princess - All Inclusive

Similar properties

Ocean Riviera Paradise All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation