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Grand Sunset Princess - All Inclusive

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On the beach, white sand, free beach shuttle, free beach cabanas
Outdoor wedding area
Garden
Exterior
Exterior
Luxury
5.0 star property
8.6

Excellent

Luxury all-inclusive property remodeled in 2025 and located near El Camaleón Mayakoba Golf Course

You can look forward to a free breakfast buffet, free water park access, and a nightclub at Grand Sunset Princess - All Inclusive. With a beachfront location, free beach cabanas, and 2 beach bars, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, aromatherapy, or a body wrap at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes are offered at the health club; other things to do include basketball, volleyball, and archery. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 swim-up bars and 3 poolside bars.

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

8.2 out of 10
Very good
(268 reviews)
  • Garden view
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

Deluxe Suite, Pool Access (with Bathtub, Pool View) | View from room

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(51 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Club Deluxe

Family Club Deluxe | Free minibar, in-room safe, desk, blackout drapes

Family Club Deluxe

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite

8.2 out of 10
Very good
(41 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout drapes

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 1

View all photos for Single Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room with Lake View

  • Lake view
  • 731 sq ft
  • Sleeps 1

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 1

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 1

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 2

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 3

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 2

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 3

View all photos for Quadruple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 4

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 3

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 4

View all photos for Double Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room with Lake View

  • Lake view
  • 731 sq ft
  • Sleeps 2

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 512 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

On the beach.Within 2 miles (3 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Quinta Avenida - 17 min drive - 6.1 miles
  • Playa del Carmen Main Beach - 17 min drive - 6.4 miles
  • Maroma Beach - 21 min drive - 9.2 miles
  • Xcaret Eco Theme Park - 29 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Fresco Bar - ‬8 min walk
  • ‪Mike’s Coffee - ‬17 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Steakhouse - ‬12 min walk

About this property

Grand Sunset Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

  • 672 guestrooms or units
  • 10 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 15 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Grand Riviera Princess - All Inclusive
Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
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4.1 out of 5, Very Good, 4,443 reviews
$217 nightly
The price is $266
May 5 - May 6
Total with taxes and fees
Grand Riviera Princess - All Inclusive

Property amenities

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

How close is Grand Sunset Princess - All Inclusive to the airport?

Grand Sunset Princess - All Inclusive is 26.4 mi (280-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on May 6, 2026 start from $266, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Sunset Princess - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Sunset Princess - All Inclusive.

How close is Grand Sunset Princess - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Sunset Princess - All Inclusive offer free breakfast?

Grand Sunset Princess - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Grand Sunset Princess - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Grand Sunset Princess - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Sunset Princess - All Inclusive?

This property offers free self parking.

Does Grand Sunset Princess - All Inclusive have a pool?

Grand Sunset Princess - All Inclusive features 12 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Grand Sunset Princess - All Inclusive have a restaurant?

Yes, there are 10 restaurants on site.

Does Grand Sunset Princess - All Inclusive have a spa?

This property has a spa, which features hot stone massages, aromatherapy, and body wraps.

How close is Grand Sunset Princess - All Inclusive to downtown Playa del Carmen?

Grand Sunset Princess - All Inclusive is 4 mi away from Playa del Carmen.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 282 reviews
Rating 8 - Good. 64 out of 282 reviews
Rating 6 - Okay. 30 out of 282 reviews
Rating 4 - Poor. 12 out of 282 reviews
Rating 2 - Terrible. 10 out of 282 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

RYAN, BELLE RIVER

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Travelocity booked a room that was closed that had private pool access. Did not look after us getting our private pool and ruined our trip. As for the resort security cameras everywhere gave us a prison vibe as opposed to vacation vibe!
Stayed 3 nights in Dec 2025

10/10 Excellent

Karen

Stayed 13 nights in Jan 2026

10/10 Excellent

MARIA G

Stayed 4 nights in Jan 2026

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our experience here. The resort was newly renovated, rooms were modern and well maintained. Enjoyed the buffet, really enjoyed the Mexican food (tamales, plantain, etc. ) and LOVED the make-your-own chievche bar (so fresh). The bartenders at the Le Fleur/Steakhouse were incredible (such high quality personalized cocktails and an unexpected show) these bartenders really made it a one of kind experience. The riviara hotel part is still under construction but it didn't effect our experience much. Really appreciated the hotel trams that drove you directly to your hotel rooms from the lobby or beach. The beach was a little eroded and a bit seaweedy but we still had a great time lounging by the beach. 100% would be excited to go back.
Stayed 5 nights in Jan 2026

10/10 Excellent

MARCO

Stayed 3 nights in Jan 2026

4/10 Poor

Alexis

Traveled with family
Disliked: Amenities, property conditions & facilities
I did not enjoy my stay at this resort. 1. They don’t offer an airport shuttle so you have to find your own transportation 2. The resort is currently under construction and a lot of the pools and restaurants weren’t open, and they had a lot of the buildings covered up on the outside with wood and netting. It looked a mess! 3. A lot of the pool tiles were coming off 4. People were constantly trying to sell us stuff the entire time 5. Our shower was constantly leaking and the fixtures were poorly installed 6.The concierge never brought us more wash cloths that we requested. I would not recommend this place to anyone, completely ruined my birthday!
Construction throughout the resort
Construction throughout the resort
Construction throughout the resort
Construction throughout the resort
Stayed 4 nights in Jan 2026

10/10 Excellent

Irving

Liked: Cleanliness, amenities, property conditions & facilities
money worthy cheap but good front beach nice views pool clean clean towels close from everything
Stayed 4 nights in Dec 2025

10/10 Excellent

PRENA

Stayed 10 nights in Jan 2026

10/10 Excellent

DEIRDRE

6/10 Okay

julie

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
New lights on sensors are terrible. Lights went on everytime you used the bathroom at night, waking up everyone else. Showers after upgrade are worse. Floors very slippery. Need a non slip bath mat inside the stall. They removed the cut out in the wall to put ur shampoo, soap etc. Now had to all go on the floors. Those of us with bad backs, that was awful. Beach was eroded and horrible. So much stinky sargassum. Buffets were much better quality of food tho. Upgrades in there feel more like a restaurant rather than a cafeteria. Terribly noisy during construction. All in all after 3 times....likley not to return. While the rooms looked updated, too many insufficiencies.
Stayed 2 nights in Jan 2026

4/10 Poor

Angela

Stayed 3 nights in Jan 2026

8/10 Good

Abigail

Honestly- minus them trying to get you to sign up for a travel plan
Stayed 3 nights in Dec 2025

8/10 Good

Kseniia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room
Stayed 7 nights in Jan 2026

4/10 Poor

Yessica

Stayed 9 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great food , really good value for the price
Stayed 5 nights in Jan 2026

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming. The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.
Stayed 14 nights in Jan 2026

8/10 Good

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why but overall i had a great time Gracias Mexico 🇲🇽
Stayed 4 nights in Jan 2026

6/10 Okay

Julie Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself is gorgeous. The grounds are well kept, plenty of pool space, chairs, bar options. Staff are friendly and attentive. Our rooms were really quite stunning. We were down near the pool closest to the beach. While it is a walk to the main dining area, we did not mind and there is a shuttle for those not wanting to walk. There could have been clearer instructions on using the room A/C and housekeeping keypads. We also had to request mini bar refresh vs having it done with housekeeping. But generally, the resort is one I would choose to return to. Except for the food. I have low expectations of buffet food at all inclusive resorts but usually you can expect that the specialty, reservation only, restaurants are decent. We found both the buffet and restaurant options to be pretty poor. The buffet items were often mislabeled, of varying temperature and not particularly appetizing. We visited three of the specialty restaurants and would only potentially return to the Hacienda (mexican). The Italian one - I ordered a pizza and it was essentially uncooked in the middle and bland. My friend ordered gnocchi and it was edible but not flavorful. We also tried the Grill. My friend ordered a steak, medium rare, and it was so tough he could barely cut it. I ordered jerk chicken and was expecting a breast. The dish was three breaded thighs, deep dried and covered in a sweet sauce. There were also things that were not open. This was mid January though.
Tons of wildlife on the grounds - Coati, agouti, iguanas, etc.
Main path
Stayed 5 nights in Jan 2026

10/10 Excellent

Gabrielle Sil

Liked: Cleanliness, amenities, property conditions & facilities
Everyone and everything is as amazing
Stayed 4 nights in Jan 2026

6/10 Okay

Emily

Traveled with group
Liked: Amenities
Rooms were ok, swim out pool dirty .. staff constantly try to get you to sign up For things you don’t want
Stayed 4 nights in Jan 2026

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We weren’t able to eat dinner at any of the restaurants because it was by reservation only and we couldn’t reserve a table before checking in. The food quality was not great at the buffet or sports bar - especially for a “5 star” resort - I am not sure I would expect that quality from a 2 star. The staff we interacted with were all lovely otherwise. We would not return.
Stayed 1 night in Jan 2026

4/10 Poor

Connor

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms were spotless. The staff was extremely friendly. Food was very good. Really enjoyed the resort even through the renovations. So much so that we’re staying longer.
Stayed 9 nights in Jan 2026

10/10 Excellent

Andrea Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms lovely staff
Stayed 5 nights in Jan 2026

8/10 Good

Sydney

Liked: Cleanliness, amenities, property conditions & facilities
Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.
Stayed 6 nights in Jan 2026