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CASA TORTUGA 5Th. Ave

2.0 star property
Spa hotel near Playa del Carmen Main Beach

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Photo gallery for CASA TORTUGA 5Th. Ave

Indoor pool
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets
Front of property
Living area
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Frida Kahlo Museum and Calle 12 are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Calle 12 - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Spa hotel near Playa del Carmen Main Beach
CASA TORTUGA 5Th. Ave offers its guests a full-service spa and an indoor pool. WiFi is free in public spaces. You can enjoy a drink at the beach bar. Spa services, tour/ticket assistance, and concierge services are also featured at CASA TORTUGA 5Th. Ave.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

  • 11 guestrooms or units
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
CASA TORTUGA 5Th. Ave offers 11 accommodations. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include showers. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 7:00 AM to 10:30 PM.

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

How close is CASA TORTUGA 5Th. Ave to the airport?

CASA TORTUGA 5Th. Ave is 21 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does CASA TORTUGA 5Th. Ave have an airport shuttle?

Airport shuttle services are not available at CASA TORTUGA 5Th. Ave.

How close is CASA TORTUGA 5Th. Ave to the beach?

This hotel is a short 5-minute walk from Playa del Carmen Main Beach and 8-minute walk from Playacar Beach. Don't forget your sunscreen!

Does CASA TORTUGA 5Th. Ave offer free breakfast?

CASA TORTUGA 5Th. Ave does not offer free breakfast.

Is there a casino at CASA TORTUGA 5Th. Ave?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at CASA TORTUGA 5Th. Ave?

Free parking is not available at this hotel.

Does CASA TORTUGA 5Th. Ave have a pool?

CASA TORTUGA 5Th. Ave features an indoor pool. Guests can enjoy pool access from 7:00 AM to 10:30 PM.

Does CASA TORTUGA 5Th. Ave have a spa?

Pamper yourself with a day at spa, where you can enjoy massages.

How close is CASA TORTUGA 5Th. Ave to downtown Playa del Carmen?

CASA TORTUGA 5Th. Ave is 0.2 mi away from Playa del Carmen.

CASA TORTUGA 5Th. Ave Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 64 out of 170 reviews
Rating 8 - Good. 42 out of 170 reviews
Rating 6 - Okay. 25 out of 170 reviews
Rating 4 - Poor. 14 out of 170 reviews
Rating 2 - Terrible. 25 out of 170 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

MARIA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty at the entrance, the smell was bad, the closes parking lot was like 6-8 blocks away.
Stayed 5 nights in Dec 2025

4/10 Poor

Denisse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff and charged me more and a little dirty and so picky about towels and not enough toilet paper provided
Stayed 1 night in Dec 2025

8/10 Good

Stephanie

Stayed 2 nights in Dec 2025

2/10 Terrible

Anakaren

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had an odd odour and it was in deplorable conditions, it also did not have amenities (shampoo, soap, etc) we approached the receptionist to inform her and asked for a different room. Still, she wasn't helpful nor with any customer service and only called the cleaning staff over to explain that there was nothing they could do. They exchanged our room for a smaller one, which had gum in the wall
The walls had mold
Bathroom in very poor conditions
The door
Stayed 1 night in Dec 2025

2/10 Terrible

Melissa

Stayed 1 night in Nov 2025

4/10 Poor

Claudia

Stayed 12 nights in Nov 2025

10/10 Excellent

Alycia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, wifi was great, hot water and great water pressure.Rooftop area was nice and relaxing. One of may favourite hotels in playa and we have been to 7 of them. Not a bunch of rules and they never bug you so you can just relax and enjoy your stay. Staff was very pleasant to us,
Stayed 5 nights in Nov 2025

10/10 Excellent

Capt.Eric

Liked: Cleanliness, staff & service, amenities
Nice place, quick check in and right on 5th Avenue don't miss the rooftop pool.
Stayed 1 night in Nov 2025

4/10 Poor

Ronald

Traveled with family and small children
Disliked: Cleanliness
Not cover my expectations
Stayed 1 night in Nov 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price
Stayed 1 night in Nov 2025

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to charge me a ripped blanket, the restroom had mold the door didnt close restroom had used paper toilet and when i asked for towels they told me they cleaned the rooms every 3 days and they could not give me any towels when i check out the desk man was angry because i didnt leave tip for cleaning but what tip if they didnt clean any during my stay neither gave me towels to shower very bad experience
Stayed 2 nights in Nov 2025

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave.
Stayed 4 nights in Oct 2025

2/10 Terrible

HUGO, passaic

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned once i never had towels or change sheets
Stayed 10 nights in Aug 2025

2/10 Terrible

Ana

Stayed 2 nights in Sep 2025

10/10 Excellent

Jacob

Stayed 13 nights in Sep 2025

4/10 Poor

Abisai

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. Not quiet AT ALL, music is blasting until 3AM every night. There was construction on site or close by that started at 8AM which would loud rumbling. They told us that if the towels or sheets got dirty that we will be charged full price for them. This place is the definition of Landlord Special, everything is painted over and looks like it needs work. The shower had no door so the bathroom floor would become a huge mess and they would say to just leave it because if you used their towel and it got dirty then you had to pay for it. We stayed for 5 nights and not once did we get room service or get it cleaned up. The garbage was never taken and wouldn’t get the bed done and wouldn’t even get toilet paper checked on. Even with having the “Fix Room” sign hanging on the door. There is no breakfast or meals onsite, no microwave and no parking. Luckily there was AC, Fridge and Tv.
Stayed 5 nights in Sep 2025

6/10 Okay

Ivan

Cleaning should be better
Stayed 5 nights in Sep 2025

8/10 Good

Aura

Liked: Cleanliness, staff & service, property conditions & facilities
Try to apply something to help to smell humidity in the room.
Stayed 1 night in Sep 2025

6/10 Okay

maria

Stayed 1 night in Sep 2025

10/10 Excellent

Pedro

Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine
Stayed 5 nights in Aug 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

JESUS, Duncan

Stayed 5 nights in Jul 2025

6/10 Okay

Sania

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabrielle Noelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Stayed 1 night in Jul 2025