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Lonsdale Quay Hotel

3.5-star property
123 Carrie Cates Crt, North Vancouver, BC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 17 Travelocity Reviews

"The view,the room,comfy bed,in all very comfortable. Helpful front desk. Easy parking. " More

By a verified traveler on Sun 01 Nov 2020

Points Of Interest

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Hotel Description

3.5-star ski hotel near Lonsdale Quay Market, connected to a shopping center

Near the slopes

A stay at this Lower Lonsdale hotel places you within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Canada Place. Capilano Suspension Bridge and Pacific Coliseum are also within 6 miles (10 km).

Business services

This hotel features 3 coffee shops/cafés and a fitness center. Traveling on business? Take advantage of the 4 conference rooms, as well as free WiFi in public areas and free Internet in public areas. You'll find a restaurant and a bar/lounge onsite for dining and drinks, along with a 24-hour front desk.

Free Internet, flat-screen TVs

The 70 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi and free wired Internet. Other amenities include room service, coffee/tea makers, and free local calls.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$66* Per night/room Jan 20 - Jan 21

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Lonsdale Quay Hotel ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lonsdale Quay Hotel

Everyone (5) Couples (7) Family (6)
4 out of 5
There is a big market in the building, pretty close to bars restaurants and water and reasonably parking price

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 2, 2020 by M

Dear Guest, We are so pleased that you enjoyed your stay and our wonderful location! We look forward to another opportunity to welcome you back! Best, Management Team Lonsdale Quay Hotel

5 out of 5
Next to the sea bus and nice location good restaurant and the market Q is nice

Posted by on Dec 21, 2019

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Comment from Hotel Management

Jan 2, 2020 by M

Dear Guest, We are so pleased that you enjoyed your stay and our wonderful location! We look forward to another opportunity to welcome you back! Best, Management Team Lonsdale Quay Hotel

5 out of 5
It was awesome. Very convenient to have the shopping and restaurants in the same building.

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 30, 2019 by M

Dear Guest, Thank you for such a wonderful review. We are really happy that you found the location to be amazing. We look forward to welcome you back again! Best, Management Team Lonsdale Quay Hotel

4 out of 5
Location was very convenient, just a quick ride on the Seabus and you are back downtown. Plenty of shops and places to eat around the hotel also and the view across the water was awesome.

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Farah Steen

Dear Guest, Thank you for your wonderful review. We hope to welcome you back! Best, Management Team Lonsdale Quay Hotel

5 out of 5
Everything. Close to market and water. Easy walk. Rooms were great,

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 14, 2019 by M

Dear Guest, Thank you for your kind review. We strive to do our best and were really happy that you enjoyed your stay with us and hope to welcome you back soon! Best, Management Team Lonsdale Quay Hotel

4 out of 5
There were three events in the area, that were all very loud and went on until 1:00 in the morning. I was unable to sleep.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 24, 2019 by Farah Steen

Thank you for staying with us. We appreciate your feedback!

3 out of 5

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 24, 2019 by Farah Steen

Thank you for staying with us. We appreciate your feedback!

3 out of 5
I liked the clean room and helpful staff. I didn't like the lack of a sign visible while approaching in a car, the lack of breakfast options at 7:30 AM, and despised the foam mattress. That sorry sponge had me crawling around looking for the new high spot that had not yet sagged under my weight.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 19, 2019 by Farah Steen

Dear Guest, We are happy that you enjoyed some aspects of your stay. The new foam memory mattresses are available in some rooms. You may request a different type of bed/room next time. Sincerely, Farah Steen

4 out of 5
Love the views, location, clean & updated rooms. Was also very pleasantly surprised with the TV channel selections. The property could use some TLC bathroom plumbing maintenance and ventilation.

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 21, 2019 by Farah Steen

Dear Guest, We are so pleased that you enjoyed your stay! We look forward to another opportunity to welcome you back! Sincerely, Farah Stéen General Manager

5 out of 5
Everything is excellent, I like the breakfast, the commute to the town. The Catholic Church

Posted by on May 29, 2019

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Comment from Hotel Management

May 31, 2019 by M

Dear Guest, We are thrilled that you enjoyed your stay! We look forward to welcome you back in the near future! Best, Management Team Lonsdale Quay Hotel

About the Lonsdale Quay Hotel

Location 123 Carrie Cates Crt, North Vancouver, BC V7M3K7

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site, as well as 3 coffee shops/cafés and a snack bar/deli. WiFi and wired Internet are free in public spaces. For a fee, parking is available. This 3.5-star North Vancouver hotel is smoke free.

  • 70 guestrooms or units
  • 2 levels
  • 3 coffee shops
  • 1800 sq ft of conference space
  • 167 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver Intl. Airport (YVR) (24 km / 14.9 mi)
  • Property shuttles: Ski shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Lonsdale Quay Hotel offers 70 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in November 2018.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

MIX - Overlooking the ocean, this restaurant serves breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 12 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Marina nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay
  • Sanitation services: CAD 10.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 20 per night
  • Refrigerator fee: CAD 10.00 per stay
  • In-room microwave fee: CAD 10.00 per stay
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lonsdale
  • Hotel Lonsdale Quay
  • Lonsdale Hotel
  • Lonsdale Quay
  • Lonsdale Quay Hotel
  • Lonsdale Quay Hotel North Vancouver
  • Lonsdale Quay North Vancouver
  • Quay Hotel
  • Lonsdale Quay Hotel Hotel
  • Lonsdale Quay Hotel North Vancouver
  • Lonsdale Quay Hotel Hotel North Vancouver

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.