Skip to main content
Beginning of main content
 Vancouver •1 Room
 Vancouver • 1 Room
Book online or call 1-855-214-3079 Phone Number

Lonsdale Quay Hotel

3.5-star property
123 Carrie Cates Crt, North Vancouver, BC 1-855-201-7819
4.0 out of 5
Very good!
See all 8 travelocity Reviews

"I am a big fan of this hotel, but some things have changed and travelers should be aware of the noise. This is not the fault of the hotel, the area ar ... " More

By a verified traveler on Fri 16 Jun 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

4-star ski hotel near Lonsdale Quay Market, connected to a shopping center

Near the slopes

A stay at this Lower Lonsdale hotel places you within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Canada Place. Rogers Arena and BC Place Stadium are also within 3 miles (5 km).

Renovated in 2018

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a snack bar/deli, and a grocery/convenience store are also offered.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$143* Per night/room Oct 31 - Nov 1

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterfront Panoramic Suite, 1 King Bed, Wrap-around Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Carrie Cates Hot Tub Panoramic Penthouse Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lonsdale Quay Hotel ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lonsdale Quay Hotel

Everyone (5) Couples (1)
5 out of 5
I am a big fan of this hotel, but some things have changed and travelers should be aware of the noise. This is not the fault of the hotel, the area around it is host to some new pubs and nightlife. If you are a light sleeper, you will find it difficult to rest here. Just be aware. The Hotel, The Staff, and The Lonsdale Quay Market are all great. Terrific area to get around as well. This hotel is very clean, with coffee and water replenished daily. Love it here!

Posted by , from FORT WAYNE on Jun 16, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 16, 2023 by Maria

Dear Denise, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We work very hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!Please accept our sincere apologies for the shortcomings faced with your stay specifically in regards to the construction / renovation activity conducted by the Lonsdale Quay Market. We have been coordinating with the management team of the Quay market, on a regular basis, to ensure that the construction activity is expedited with the least inconvenience caused to our valued guests.We hope to welcome you again soon on your next visit!Warm regards, Maria Cosenza Assistant Front Office Manager

2 out of 5

Posted by on Jul 11, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 10, 2022 by Nikhil

Dear Ms. Amin,Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments is extremely valuable to us. Please accept our sincere apologies for the shortcomings faced with your stay.Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. We sincerely thank you for patronage and support We look forward to welcoming you back to our hotel. Thank You Warmest Regards Nikhil George Front Office Manager

5 out of 5

Posted by on Jun 10, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 10, 2022 by Nikhil

Dear Mr. Ron,Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a review with a rating of 5 .Your feedback and comments is extremely valuable and important to us. We are delighted to hear that, you have enjoyed your overall stay and experience with us.Our endeavors are to ensure that, our valued guest, receive the most superior service, in a well maintained and comfortable atmosphere We look forward to welcoming you back to our hotel I would like to sincerely thank you for your patronage and support Thank youWarmest Regards Nikhil George Front Office Manager

4 out of 5
Secure and sufficient with pleasant helpful staff. Rooms were good but not particularly memorable. Impressive view of downtown Vancouver.

Posted by on Feb 1, 2023

Was this review helpful to you?
Comment from Hotel Management

Feb 4, 2023 by Nikhil

Dear Mr. Robert,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Thank you for appreciating and recognizing the efforts taken by our staff. We are endlessly proud of our hardworking team, and I will personally share your feedback with them. It is only feedback from valued guests such as you that drives our team as well as me to meet our goal of exceeding guest expectations. It is my greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and in the hotel , wherever necessary , for the utmost comfort and convenience of our valued guests staying with usOur endeavors are to ensure that, our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience.We sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you Warmest RegardsNikhil GeorgeVice Operations Manager

5 out of 5

Posted by on Jan 15, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 8, 2023 by Nikhil

Dear Mr. Michael,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid and a wonderful review of your recent stay with us. We are truly heartened to have received your kind and generous feedback. Thank you for rating us 5/5Your feedback and comments are extremely valuable and important to us. We are extremely delighted to hear that you have enjoyed your overall stay and experience with us.Our endeavors are to ensure that, our valued guests receive the most superior service, in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience.We sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you kindly.Warmest RegardsNikhil GeorgeAssistant Operations Manager

1 out of 5
Terrible customer service, property is ok

Posted by on Dec 19, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 24, 2022 by Nikhil

Dear Ms. Keiran,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Please accept our sincere apologies for the shortcomings faced with your stay.Upon investigating your feedback/ comment, I would like to inform you that we do accept only a credit card for the incidentals . An authorization and not a sale is taken upon check-in and the same is refunded upon checkout. This a standard hotel policy followed by most hotels globally. Once again our sincere apologies for any inconvenience or misunderstanding that occurred upon check-in.Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experienceWe sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you Warmest RegardsNikhil GeorgeFront Office Manager

5 out of 5

Posted by on Mar 17, 2021

Was this review helpful to you?
Comment from Hotel Management

Mar 31, 2021 by M

Dear Guest, Thank you for your review. We hope to welcome you back again! Best, Management Team Lonsdale Quay Hotel

5 out of 5
The view,the room,comfy bed,in all very comfortable. Helpful front desk. Easy parking.

Posted by on Nov 1, 2020

Was this review helpful to you?
Comment from Hotel Management

Nov 2, 2020 by M

Dear Guest, Thank you for your wonderful review and your support during this difficult time. We are thrilled that you enjoyed your stay with us and found our team very helpful! We do look forward to more opportunities to welcome you back again! Best, Management Team Lonsdale Quay Hotel

About the Lonsdale Quay Hotel

Location 123 Carrie Cates Crt, North Vancouver, BC V7M3K7

Property Features

This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available. A complete renovation of Lonsdale Quay Hotel was completed in February 2018. This 4-star North Vancouver hotel is smoke free.

  • 70 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 1800 sq ft of conference space
  • 167 sq m of conference space
  • Built in 1986
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Ski shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Lonsdale Quay Hotel offers 70 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in February 2018.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Waterfront Bar and Grill - Overlooking the ocean, this restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision. Guests under 12 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Motor boating nearby
  • Fishing nearby
  • Health or beauty spa nearby
  • Ice skating nearby
  • Boat tours nearby
  • Marina nearby
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Ski equipment rental shops nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Cribs (infant beds) are available for CAD 25.0 per day.

Pet Policy

  • Pets: CAD 35.00 per accommodation, per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00–30.00 for adults, and CAD 15.00–30.00 for children
  • Covered self parking fee: CAD 28.75 per night (in/out privileges)
  • Pet fee: CAD 35.00 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 25.0 per day
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lonsdale
  • Hotel Lonsdale Quay
  • Lonsdale Hotel
  • Lonsdale Quay
  • Lonsdale Quay Hotel
  • Lonsdale Quay Hotel North Vancouver
  • Lonsdale Quay North Vancouver
  • Quay Hotel
  • Lonsdale Quay Hotel Hotel
  • Lonsdale Quay Hotel North Vancouver
  • Lonsdale Quay Hotel Hotel North Vancouver

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Vancouver-Hotels-Lonsdale-Quay-Hotel.h15116-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Vancouver-Hotels-Lonsdale-Quay-Hotel.h15116-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Vancouver-Hotels-Lonsdale-Quay-Hotel.h15116-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.