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Pan Pacific Vancouver

4.5-star property
999 Canada Pl, Vancouver, BC 1-855-201-7819
4.5 out of 5
Excellent!
See all 46 travelocity Reviews

"Very convenient to cruise ships " More

By a verified traveler on Tue 19 Sep 2023

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Hotel Description

4.5-star luxury hotel near Canada Place Cruise Ship Terminal, connected to the convention center

Central Vancouver getaway

At this Downtown Vancouver hotel, you'll be well placed to visit Canada Place Cruise Ship Terminal and Canada Place, both steps away. Vancouver Convention Centre and Granville Street are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the gym, bar/lounge, and limo/town car service.

Deluxe Double Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$247* Per night/room Oct 26 - Oct 27

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Room, Harbor View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club, Deluxe Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pan Pacific Vancouver ratings based on 46 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Vancouver

Everyone (24) Couples (8) Family (12)
5 out of 5
Very convenient to cruise ships

Posted by on Sep 19, 2023

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Comment from Hotel Management

Sep 21, 2023 by Pan Pacific Vancouver Team

Dear Larry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

5 out of 5

Posted by on Sep 16, 2023

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Comment from Hotel Management

Sep 17, 2023 by Pan Pacific Vancouver Team

Thank you for your rating. If you have any questions or need assistance with anything, please feel free to ask. Your satisfaction is our priority, and we're here to help.

5 out of 5
Hotel is at the waterfront. Great public promenade and parks, starting at the property along the waterfront to the west, to the Stanley Park area.

Posted by , from Seattle on Sep 6, 2023

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Comment from Hotel Management

Sep 8, 2023 by Pan Pacific Vancouver Team

Thank you for highlighting our hotel's prime waterfront location and the scenic public promenade and parks that surround it. We're thrilled that you had the opportunity to enjoy the stunning views and recreational areas along the waterfront, extending all the way to Stanley Park. We hope your stay was filled with memorable moments, and we look forward to welcoming you back to experience more of the beautiful surroundings in the future.

3 out of 5

Posted by on Sep 1, 2023

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Comment from Hotel Management

Sep 21, 2023 by Assistant Front Office Manager Yoojin Lee

Dear Mr. Stuart,Thank you for taking the time to leave a review, awarding us a rating of 3 out of 5. Your feedback is important to us as we continuously work to improve our services.We would greatly appreciate it if you could share any specific comments or suggestions regarding your stay. Your insights will help us better understand your experience and identify areas where we can make enhancements.Your feedback is valuable to us, and we hope to serve you again in the future and provide you with a more enjoyable stay. If you have any additional comments or suggestions, please don't hesitate to share them.Thank you for choosing us as your destination.Warm regards,

5 out of 5
Loved the close proximity to boarding the ship. The fact that bags were transported for us was the icing on the cake.

Posted by on Aug 20, 2023

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Comment from Hotel Management

Sep 22, 2023 by Pan Pacific Vancouver Team

Dear Tamara,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you appreciated our convenient location, especially in relation to boarding the ship. We understand the importance of seamless transitions when traveling, and we're glad that our luggage transport service added an extra touch of ease to your experience.Your kind words serve as motivation for our team to continue enhancing our services. We look forward to welcoming you back in the future, whether it's before another voyage or just a relaxing stay.Warm regards,

5 out of 5
Adjacent to cruise terminal. Great staff helpful.

Posted by on Aug 16, 2023

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Comment from Hotel Management

Sep 22, 2023 by Pan Pacific Vancouver Team

Dear William,Thank you for taking the time to share your feedback. We're delighted to hear that our proximity to the cruise terminal added convenience to your travels and that our staff left a positive impression.Our team strives to provide friendly and helpful service to all our guests, and your kind words serve as wonderful affirmation of their efforts.We look forward to the opportunity of welcoming you back in the future, whether it's before another cruise or just a stay in the city.Warm regards,

5 out of 5

Posted by on Aug 12, 2023

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5 out of 5

Posted by on Jul 22, 2023

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5 out of 5
Lampshades need a dusting I’m on their tops. Room 1709. Waterfall in lobby has been turned off. Too bad. It really was a man attraction for a lot of years. Other than that, this is an absolutely 5-star hotel all around.

Posted by on Jul 20, 2023

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5 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jul 4, 2023 by Assistant Front Office Manager Ryan Wan

Dear Geoffrey,Thank you for choosing Pan Pacific Vancouver Hotel for your recent stay. We appreciate your positive review and are delighted that you had a great experience with us. We hope to have the pleasure of welcoming you back soon.

About the Pan Pacific Vancouver

Location 999 Canada Pl, Vancouver, BC V6C3B5

Property Features

Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. A fitness center, a sauna, and spa services are also featured at the luxury Pan Pacific Vancouver. For a fee, parking is available.

  • 1 building
  • 503 guestrooms or units
  • 23 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 1986
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1.2 km / 0.8 mi)
  • Metro station: Waterfront Metro Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Vancouver offers 503 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.

Pan Pacific Vancouver has 3 restaurants serving breakfast, lunch, and dinner.

Five Sails - Onsite fine-dining restaurant.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

Spa Utopia has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 0
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Comprehensive food waste policy
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 20–40 per person
  • Fee for in-room wireless Internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 5.95 per night (rates may vary)
  • Fee for wired Internet in public areas: CAD 5.95 per night (rates may vary)
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Valet parking fee: CAD 56 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Pan
  • Pacific Vancouver
  • Pan Pacific Hotel
  • Pan Pacific Hotel Vancouver
  • Pan Pacific Vancouver
  • Pan Vancouver
  • Vancouver Pacific
  • Vancouver Pan Pacific
  • Pan Pacific Vancouver Hotel Vancouver
  • Pan Pacific Vancouver Hotel
  • Pan Pacific
  • Pan Pacific Vancouver Hotel
  • Pan Pacific Vancouver Vancouver
  • Pan Pacific Vancouver Hotel Vancouver

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.