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4.7 out of 5

"The hotel overall is excellent--although some of the rooms (especially bathrooms) and the elevators could certainly use a remodel. Concierge staff is ... " More

By a verified traveler on Tue 07 Aug 2018

Hotel Description

4.5-star ski hotel near Robson Street

Skiing getaway

At this Coal Harbour hotel, you'll be well placed to visit Vancouver Convention Centre and Canada Place, both steps away. Robson Street and Granville Street are also within half a mile (1 km).

Award-winning

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. Enjoy the health club and conveniences like a 24-hour front desk and laundry facilities.

Comfy beds, WiFi

The 489 soundproofed guestrooms offer WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include wired Internet and 24-hour room service.

Fairmont City View Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$200* Per night/room Dec 16 - Dec 17

Harbor View Suite, 1 King Bed with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

West Coast Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Harbor and Stanley Park View Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Harbor and Stanley Park View Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Harbor and Stanley Park View Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fairmont Waterfront ratings based on 18 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Waterfront

Everyone (7) Couples (1) Family (3)
5 out of 5

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 5, 2019 by Aurelie Stoeckel

Thank you very much for this wonderful review and we hope to have another opportunity to provide you with an amazing stay! Sincerely, Aurelie Stoeckel Guest Experience Manager

5 out of 5
It is in the perfect location, has very helpful and friendly staff, and the hotel is beautiful and unique!

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by Bob

Thank You for taking time to review Your stay. We are very glad to hear it met Your expectations!

5 out of 5
Greqt location along the waterfront. Attentive staff

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 3, 2019 by Aurelie Stoeckel

Thank you for letting us know how much you enjoyed your recent stay at Fairmont Waterfront. We take great pride in our excellent location, in the heart of downtown Vancouver. I'm delighted that you were able to take advantage of it during your stay. Sincerely, Aurelie Stoeckel Guest Experience Manager

5 out of 5
Very close to cruise terminal. Next door. The Hotel even took your luggage over their for you. Would recomend Hotel to anyone.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Ken Flores

Thank you for taking the time to share such a great review and for your high recommendation to others. I am so pleased that you could experience the convenience of our luggage transfer service to the cruise terminal. We hope you will return soon for another visit! Sincerely, Ken Flores General Manager

4 out of 5
Near cruise ship docks, public transportation, restaurants, very vibrant location.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 16, 2019 by Aurelie Stoeckel

Thank you for your compliments on our prime downtown location! We are glad you enjoyed it. Sincerely, Aurelie Stoeckel Guest Experience Manager

5 out of 5
It was very convenient, hotel and room was very clean. Staff was very professional, friendly and helpful

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by Aurelie Stoeckel

Thank you for letting us know how much you enjoyed your recent stay at Fairmont Waterfront! Sincerely, Aurelie Stoeckel Guest Experience Manager

5 out of 5
Easy access from cruise ship. Clean and comfortable rooms. Concierge helpful

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 5, 2019 by Aurelie Stoeckel

Thank you for your 5-stars rating! I am very pleased to know that we were able to provide you with an excellent post-cruise stay and that you appreciated our prime location, right across the cruise ship terminal. We hope you are planning another trip to Vancouver and we can be your hotel of choice once again! Sincerely, Aurelie Stoeckel Guest Experience Manager

5 out of 5
Proximity to the port; staff’s helpfulness great time there

Posted by on May 11, 2019

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Comment from Hotel Management

May 13, 2019 by Aurelie Stoeckel

Thank you very much for this wonderful review and we hope to have another opportunity to provide you with an amazing stay! Sincerely, Aurelie Stoeckel Guest Experience Manager

5 out of 5
The room was impeccable beautiful and comfortable. The staff was nothing less than attentive.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 10, 2019 by Aurelie Stoeckel

My sincere thanks for your great feedback and accolades for our staff! Sincerely, Aurelie Stoeckel Guest Experience Manager

4 out of 5

Terrific Hotel w/One Caveat

Pros: Good/pleasant hotel staff, great concierge staff, great views, ARC restaurant.
Cons: Bathrooms need complete overhaul (including ditch the tubs and put in modern showers); elevators, general room condition.
Location: Great location; lots of things are close and easy to het to.
The hotel overall is excellent--although some of the rooms (especially bathrooms) and the elevators could certainly use a remodel. Concierge staff is fabulous. Restaurant is pleasant. We stayed twice--at both ends of a week on the Rocky Mountaineer. The first weekend was made up of two reservations--both at the same price point (I won't bore you with why). A week before our stay I called the hotel and requested the two reservations be treated as one--so we would not have to change rooms, etc. The woman I spoke said it was all taken care of. When we checked in, however, (at 1 in the morning), they acted like they knew nothing about my call or the resolution that was arranged. Although we ended up in a nice harbor/Stanley Park view room, it took longer than necessary, and they failed to deliver to us an important letter from Rocky Mountaineer until it was too late. When I complained to a desk clerk about the internal missed communication, he merely apologized and that was it. When I complained to an obviously more experienced clerk at checkout, he was gracious enough to offer to comp our breakfast and minibar charge. We certainly appreciated that gesture. The weekend after the train trip was flawless--great harbor view room and impeccable service.

Posted by , from San Antonio, TX on Aug 7, 2018

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Property Features

After a day on the slopes, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, including a health club and a steam room. Fairmont Waterfront helps provide the perfect ski vacation with ski storage and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a coffee shop/café on site. A computer station is on site and WiFi is available in public spaces for a fee. For a fee, parking is available. This 4.5-star Vancouver hotel is smoke free.

  • 489 guestrooms or units
  • 23 levels
  • Built in 1991
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (14.4 km / 8.9 mi)
  • Train station: Vancouver Waterfront Station (0.4 km / 0.2 mi)
  • Metro station: Waterfront Metro Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont Waterfront offers 489 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 47-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

ARC - Overlooking the ocean, this restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

ARC Bar - This bar specializes in local cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, a steam room, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 25 per accommodation, per night
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 35 per person (approximately)
  • Fee for in-room wireless Internet: CAD 13.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 13.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 13.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 56 per night (in/out privileges)
  • Valet parking fee: CAD 56 per night (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Waterfront
  • Fairmont Waterfront Hotel
  • Fairmont Waterfront Hotel Vancouver
  • Fairmont Waterfront Vancouver
  • Waterfront Fairmont
  • Fairmont Waterfront Hotel
  • Hotel Fairmont Waterfront Vancouver
  • Hotel Fairmont Waterfront
  • Fairmont Waterfront Hotel Vancouver
  • Fairmont Waterfront Vancouver
  • Vancouver Fairmont Waterfront Hotel
  • The Fairmont Waterfront
  • Fairmont Waterfront Hotel
  • Fairmont Waterfront Vancouver
  • Fairmont Waterfront Hotel Vancouver

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Fairmont Waterfront is listed in the 2012 Condé Nast Traveler Top 100 List.
url importing https://www.travelocity.com/Vancouver-Hotels-Fairmont-Waterfront.h15293-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.