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The Sutton Place Hotel Vancouver

4.5-star property
845 Burrard St, Vancouver, BC 1-855-201-7819
4.6 out of 5
Exceptional!
See all 24 travelocity Reviews

"Clean enough. Could use some updates. A bit expensive for the age of the hotel. " More

By a verified traveler on Mon 07 Aug 2023

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Hotel Description

4.5-star luxury hotel near Canada Place

City center stay

At this Central Vancouver hotel, you'll be steps from Robson Street and within a 15-minute walk of Canada Place. Granville Street and Vancouver Waterfront are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and limo/town car service.

Premium Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$182* Per night/room Oct 9 - Oct 10

Grand Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (1 King bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Sutton Place Hotel Vancouver ratings based on 24 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Sutton Place Hotel Vancouver

Everyone (14) Couples (4) Family (4)
5 out of 5

Posted by , from Poulsbo on Sep 3, 2023

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Comment from Hotel Management

Sep 24, 2023 by AG

Thank you so very much for the 5-star review! I shared this with our team, and it made everyone’s day. We really appreciate when our guests take time out of their day to give us such a glowing rating. Thank you again!

4 out of 5
Clean enough. Could use some updates. A bit expensive for the age of the hotel.

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 10, 2023 by Guest Service

Thank you for your review! We look forward to seeing you again soon!

5 out of 5

Posted by , from VICTORIA on Jul 23, 2023

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Comment from Hotel Management

Aug 12, 2023 by HS

Thank you for the amazing rating !

5 out of 5

Posted by , from BAXTER SPRINGS on Jul 21, 2023

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Comment from Hotel Management

Aug 11, 2023 by Guest Service

Thank you for your review! We look forward to seeing you again soon

5 out of 5
Very nice accommodations in a city that’s very expensive … most hotels in downtown cost much more

Posted by on Jun 30, 2023

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Comment from Hotel Management

Jul 1, 2023 by Guest Services

Thank you so much for taking the time to share this wonderful review. We hope to see you again in the future.

5 out of 5
Very classy hotel.

Posted by , from KELLER on May 20, 2023

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Comment from Hotel Management

May 22, 2023 by HS

We truly appreciate this wonderful rating! We hope to welcome you back in the near future !

5 out of 5

Posted by , from Roswell on May 13, 2023

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Comment from Hotel Management

Jun 3, 2023 by Guest Service

Thank you for your review! We look forward to seeing you again soon!

3 out of 5

Posted by on Feb 26, 2023

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Comment from Hotel Management

Mar 25, 2023 by HS

Thank you for your review. We appreciate that you chose The Sutton Place Hotel Vancouver for your recent visit, and we look forward to seeing you again in the future.

5 out of 5

Posted by on Feb 19, 2023

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Comment from Hotel Management

Mar 20, 2023 by TO

Thank you for your review, we appreciate your business and welcome you to call the hotel for a future reservation.

5 out of 5

Posted by on Feb 9, 2023

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Comment from Hotel Management

Mar 10, 2023 by DP

Thank you for your review, we sincerely appreciate your comments and feedback. We appreciate that you chose The Sutton Place Hotel Vancouver for your recent visit, and we look forward to seeing you again in the future.

About the The Sutton Place Hotel Vancouver

Location 845 Burrard St, Vancouver, BC V6Z2K6

Property Features

The Sutton Place Hotel Vancouver offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury The Sutton Place Hotel Vancouver. For a fee, parking is available. This 4.5-star Vancouver hotel is smoke free.

  • 397 guestrooms or units
  • 21 levels
  • 2 buildings
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
  • Metro station: Burrard Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sutton Place Hotel Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes and designer toiletries. This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided on request.

  • Minibar
  • In-room dining
  • HD television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Boulevard Kitchen - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Gerard Lounge - Onsite bar. Open select days.

Room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna. The spa is open select days.

  • Sauna in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Please note, some room types at this property are not available when booking a stay with children.
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15–38 per person
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sutton Place
  • Hotel Sutton Place Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Vancouver Vancouver
  • The Sutton Place Hotel Vancouver Hotel
  • The Sutton Place Hotel Vancouver Vancouver
  • The Sutton Place Hotel Vancouver Hotel Vancouver

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.