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4.2 out of 5

"For the price I paid the room was dirty and dusty....so dusty it gave me a sneezing fit. There was hair all over the bathroom too. Seriously disappo ... " More

By a verified traveler on Wed 04 May 2022

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Hotel Description

4-star spa resort near Richmond Night Market

Richmond City Centre stay

A stay at this Richmond City Centre resort places you within half a mile (1 km) of Richmond Night Market and 2 miles (3 km) of Main Street. Aberdeen Centre and Richmond Centre Mall are also within 3 miles (5 km).

Casino, fitness center

This smoke-free resort features a casino, a full-service spa, and a marina. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and valet parking. Free self parking is free for guests, and you can enjoy a meal in one of the 3 restaurants.

2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$281* Per night/room Jul 28 - Jul 29

1 King Bed (Hotel Tower- Sky Bridge to Casino)

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Marina View Suite (Casino Tower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 Bedroom Suite (Casino Tower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

River Rock Casino Resort ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for River Rock Casino Resort

Everyone (5) Family (4)
2 out of 5
Poor customer service, safety concern with almost getting burned with shower water suddenly changed to hot and no cold or warm water, just hot water. no pool towels- two other guest and I called for towels and after an hour of being in the pool still no towels. Casino Stuff are unfriendly and gave me a hard time. Guest were smoking in no smoking zone- literally right in front of the hotel lobby and no staff regulating.

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 4, 2022 by Ann M., Director, Hotel Operations

Thank you for your feedback, we have expressed your concerns to our team and will look into the issue with the pool towels. Obviously - we try and deter guests from smoking out in front of the building unless in a designated area which has to be 9 meters from the entrance - per Richmond City bylaw. We will review footage and confirm. Thank you for bringing this to our attention.

3 out of 5
For the price I paid the room was dirty and dusty....so dusty it gave me a sneezing fit. There was hair all over the bathroom too. Seriously disappointing for a "luxury" property.

Posted by on May 4, 2022

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Comment from Hotel Management

May 4, 2022 by Ann M., Director, Hotel Operations

We apologize for the cleanliness of the guest room - as not all our rooms are being currently used - we will need to double check these rooms prior to releasing them.

5 out of 5
very nice hotel great for the family we had lots of fun

Posted by on Jan 28, 2020

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2 out of 5
I requested that the toilet seat be secured and no one could get around to do that, a little disappointing. In addition the fire alarm went off at four in the morning which was not their fault but they had to repeat 10 to 15 times at the building was all clear afterwards. This happened between four and five in the morning not so easy to get back to sleep.

Posted by on Oct 14, 2019

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4 out of 5
Little bit pricey but it’s ok. Close to everything.

Posted by on Aug 25, 2019

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5 out of 5
Front desk is very accommodating with change in room type. Thanks

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 8, 2019 by Ann M., Manager

Wonderful comments to hear on our front desk team!

5 out of 5
Good stay for 1 night, happy for the complimentary upgrade to suite room

Posted by on Jul 19, 2019

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5 out of 5

Posted by on Jul 7, 2019

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5 out of 5
Got an upgrade and the pool facilities were great for the family . Casino was fun too

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 31, 2022 by Ann M., Manager Hotel Operations

So great to hear you enjoyed your stay!

5 out of 5

Posted by on Jan 2, 2020

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About the River Rock Casino Resort

Location 8811 River Road, Richmond, BC V6X 3P8

Property Features

River Rock Casino Resort offers its guests a full-service spa, a marina, and a waterslide. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this resort measures 13000 square feet (1208 square meters) and includes a conference center. A casino, an indoor pool, and a spa tub are also featured at the business-friendly River Rock Casino Resort. Self parking is free. This 4-star Richmond resort is smoke free.

  • 396 guestrooms or units
  • 12 levels
  • 3 buildings
  • 3 dining venues
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 2005
  • Casino
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Waterslide
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Metro station: Bridgeport Station (0.1 km / 0.1 mi)
  • Parking: Free self parking; valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

River Rock Casino Resort offers 396 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (on request)
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy English breakfast daily from 8:00 AM to 11:00 AM.

Curve Restaurant & Lounge - This restaurant serves dinner only.

Chopsticks - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

The Rock House - This restaurant serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Zios - Onsite restaurant. Open daily.

Starbucks - This café serves breakfast, lunch, and light fare. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Spa Services

Absolute Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Mud bath in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note: Tower Rooms are located in the South Tower across from main resort.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (January 01 - December 31): CAD 17.70 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: CAD 19.95 per person (approximately)
  • Valet parking fee: CAD 33.00 per day
  • Pet fee: CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel River Rock
  • Hotel River Rock Richmond
  • River Rock Hotel
  • River Rock Richmond
  • Rock River Hotel
  • River Rock Casino Resort Richmond
  • River Rock Casino Richmond
  • River Rock Casino
  • River Rock Hotel Richmond
  • The Hotel at River Rock
  • River Rock Casino
  • River Rock Casino Resort Resort
  • River Rock Casino Resort Richmond
  • River Rock Casino Resort Resort Richmond

You should know

  • Pool access available from 6:00 AM to 10:00 PM.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.