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4.5 out of 5

"It was close to downtown and the services was great " More

By a verified traveler on Tue 21 Jan 2020

Hotel Description

4-star hotel near Granville Street

Downtown Vancouver stay

At this Downtown Vancouver hotel, you'll be well placed to visit Granville Street and Vancouver Waterfront, both within a 5-minute walk. Canada Place and Vancouver Convention Centre are also within half a mile (1 km).

Dining, fitness center

This hotel features a restaurant, a fitness center, and a bar/lounge. Business travelers can take advantage of the express check-out. Self parking, a coffee shop, and dry cleaning are also offered.

Tablet computers

The 202 individually decorated guestrooms offer tablet computers and minibars. Other amenities include refrigerators, room service, and Smart TVs with cable channels.

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$102* Per night/room Mar 8 - Mar 9

Superior Two Queens with Sitting Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Queen with Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Boutique Queen Studio – Accommodates upto 2 people

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Dividend Deluxe King - Club Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

EXchange Hotel Vancouver ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for EXchange Hotel Vancouver

Everyone (9) Couples (1) Family (3)
5 out of 5
It was close to downtown and the services was great

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 23, 2020 by Bonnie Li, Operations Manager

We're thrilled you had a positive experience staying with us! Thank you!

5 out of 5

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 7, 2019 by Bonnie Li, Operations Manager

Thank you for leaving us a positive rating!

4 out of 5
The concierge service us excellent! The Hydra restaurant has full service and the food is delicious. Rooms are clean and the location is super close to the attractions.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 11, 2019 by Bonnie Li, Operations Manager

Thank you for your wonderful review of your stay! We're thrilled you enjoyed so many aspects of our hotel.

5 out of 5

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 12, 2019 by Bonnie Li, Operations Manager

Thank you for your positive rating!

5 out of 5
The location is fantastic - close to dining, sight-seeing and the cruise terminal. The staff was terrific and the rooms were cute and very clean.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 12, 2019 by Bonnie Li, Operations Manager

Thank you very much! We're delighted you enjoyed your stay with us.

2 out of 5
Hidden costs around parking. 2 nights was an additional $100, that was not already considered. I would have stayed at one of the larger better hotels if i knew that they were going to cost the same with a FORCED valet parking cause no other parking is provided.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 3, 2019 by Bonnie Li, Operations Manager

Thank you for your feedback. We would like to assure you that our valet parking rate is very comparable to the hotels' in the area. It does include unlimited in-and-out privilege with 24 hour security. On the day of departure, you are also welcome to leave the car with us while you shop and sightsee without extra charges. Valet parking charges are displayed on our website.

5 out of 5

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 10, 2019 by Bonnie Li, Operations Manager

Thank you for your positive rating!

5 out of 5

Posted by on Mar 28, 2019

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Comment from Hotel Management

Apr 3, 2019 by Bonnie Li, Operations Manager

Thank you for your positive review!

5 out of 5
Great staff, nice continental breakfast. New hotel so very clean

Posted by on Dec 14, 2018

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Comment from Hotel Management

Dec 17, 2018 by Bonnie Li, Operations Manager

Thank you for your nice review!

4 out of 5
Great location, great staff, clean rooms, nice bed. Firm mattress, which is rare. My complaints are to do with the high tech touches in the room, which actually make it hard to use: 1. No clock radio. There's an iPad, which goes to sleep after some time. So in the middle of the night, if I want to know the time, I have to touch it. Feels like a step backwards 2. Confusing thermostat. They claim this is some high tech energy saving scheme, but I was cold, because the windows were drafty. And the thermostat itself shuts off after sometime, the LED is off, and the buttons are unresponsive. 3. Shiny glass table. Of course, an LED mouse doesnt work on it 4. Impractical table lamp. It's a globe at about eye level. Unlike a normal standard table lamp with a hood, this one blinds you, rather than illuminating your work area 5. Not enough lights in the room. Restaurants should be dim and romantic. Not hotel rooms. 6. The bed frame has vicious poking out corners that are at the exact right height to catch you on your shin. 7. The coffee maker is a k-cup clone, and it's finicky. I had to call someone, and he banged on top of the machine a few times. When I wake up in a hotel room with little sleep after jet lag, I want a coffee machine that's dumb and simple Conclusion : nice little place, but it's like they spent a lot of money to make it especially un-ergonomic

Posted by , from Boston area on Nov 16, 2018

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Comment from Hotel Management

Nov 17, 2018 by Bonnie Li, Operations Manager

Dear Jon, Thank you for your feedback. We appreciate all the details so we can be specific when making improvements to the product we deliver. We hope to welcome you back soon.

About the EXchange Hotel Vancouver

Location 475 Howe Street, Vancouver, BC V6B 2B3

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly EXchange Hotel Vancouver. Parking is available for a fee. You'll have access to the health club at a partner property. This 4-star Vancouver hotel is smoke free.

  • 202 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (0.5 km / 0.3 mi)
  • Metro station: Granville Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

EXchange Hotel Vancouver offers 202 air-conditioned accommodations with tablet computers and minibars. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include showers, designer toiletries, and complimentary toiletries. 50-inch Smart televisions come with premium cable channels. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • Tablet
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Hydra Estiatorio - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization for the amount of 1 night + taxes to guarantee your reservation 3 days prior to your arrival. Your payment card will not be charged until the day of check-out.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 11.60 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Wired Internet access (may be limited)
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 25 per person (approximately)
  • Covered self parking fee: CAD 48 per day
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • EXchange Hotel
  • EXchange Hotel
  • EXchange Vancouver
  • Hotel EXchange Hotel Vancouver Vancouver
  • Vancouver EXchange Hotel Vancouver Hotel
  • Hotel EXchange Hotel Vancouver
  • EXchange Hotel Vancouver Vancouver
  • EXchange
  • EXchange Hotel Vancouver Hotel
  • EXchange Hotel Vancouver Vancouver
  • EXchange Hotel Vancouver Hotel Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.