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Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel near The McPherson Playhouse

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Business center
Daily full breakfast for a fee
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Royal BC Museum
    ‪13 min walk‬
  • Place, British Columbia Parliament Building
    ‪13 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(24 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(28 reviews)
  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(18 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(51 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Victoria

Downtown Victoria stay.A stay at this Downtown Victoria hotel places you steps from The McPherson Playhouse and within a 5-minute walk of Market Square. Chinatown and Fan Tan Alley are also within half a mile (1 km).

What's nearby

  • Chinatown - 3 min walk - 0.2 miles
  • Royal BC Museum - 13 min walk - 0.7 miles
  • British Columbia Parliament Building - 13 min walk - 0.7 miles
  • Victoria Harbour - 13 min walk - 0.7 miles
  • Victoria Clipper Ferry Terminal - 15 min walk - 0.8 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪John's Place Restaurant - ‬2 min walk
  • ‪The Palms - ‬2 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel near The McPherson Playhouse
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 7 levels
  • Built in 1912
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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  • Free WiFi
  • Restaurant
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4.6 out of 5, Wonderful, 2,419 reviews
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 55-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

How close is Best Western Plus Carlton Plaza Hotel to the airport?

Best Western Plus Carlton Plaza Hotel is 0.5 mi (3-min drive) away from the Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Oct 14, 2025 start from $112.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Carlton Plaza Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Carlton Plaza Hotel.

Does Best Western Plus Carlton Plaza Hotel offer free breakfast?

Free breakfast isn’t offered at Best Western Plus Carlton Plaza Hotel, but full breakfast is offered for a fee of between CAD 15 and 25 for adults, CAD 15 and 25 for children. It's available on weekdays from 7:00 AM to 1:00 PM and weekends from 8:00 AM to 1:00 PM.

Is there a casino at Best Western Plus Carlton Plaza Hotel?

No, there is no casino at this hotel, but Elements Casino (12-min drive) is nearby.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in.

Is there free parking at Best Western Plus Carlton Plaza Hotel?

Free parking is not available at this hotel. Valet parking is available for CAD 30 per day.

Does Best Western Plus Carlton Plaza Hotel have a pool?

Best Western Plus Carlton Plaza Hotel does not have a pool.

Does Best Western Plus Carlton Plaza Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Best Western Plus Carlton Plaza Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Carlton Plaza Hotel to downtown Victoria?

Best Western Plus Carlton Plaza Hotel is 0.1 mi away from Victoria.

Reviews

Best Western Plus Carlton Plaza Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 780 out of 1240 reviews
Rating 8 - Good. 308 out of 1240 reviews
Rating 6 - Okay. 96 out of 1240 reviews
Rating 4 - Poor. 30 out of 1240 reviews
Rating 2 - Terrible. 26 out of 1240 reviews

Reviews

8/10 Good

Lovepreet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Why that day

Back in the day you used to be able to check in at 3 PM now it’s 4 PM. You expect to get to your room asap when you get there at 4:30m but my room wasn’t ready. I had to wait another half an hour before it was! When I got to my room everything was fine except for the fact that none of the soap dispensers had soap in them. These are small things, but when you’re super tired after a day at work, you just want to crash and these little things just felt BIG.
Stayed 1 night in Jun 2025

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, easy to get around by walking. Clean, spacious room. Super friendly and accommodating staff too! It was nice that they utilized texting to see how our check in was/if we needed anything. Very easy to communicate! I would definitely recommend staying here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel in downtown Victoria. Arrived at 7pm to an unready room but the staff were more than helpful and offered some amazing comps! The coffee machine was excellent and a really nice experience for free and delicious coffees.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and roomy....excellent water pressure! Very noisy in the hallway and outside.... they even left ear plugs in the room which should have tipped us off!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Douglas

Stayed 1 night in Jun 2025

10/10 Excellent

Charly

Stayed 1 night in Jun 2025

10/10 Excellent

Jo-Anne, Lakefield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like most of downtown Victoria, there are homeless on the street. They don’t brother you for the most part. The staff here are super friendly and we decided to valet our rental car to keep it safe.
Stayed 3 nights in Jun 2025

6/10 Okay

Kyaw

small bed.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Stayed 1 night in Jun 2025

10/10 Excellent

Paola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Business traveler
Liked: Amenities
Nice character building. The City of Victoria needs to deal with the homeless situation in the downtow area. Does not feel safe anymore.
Stayed 1 night in Jun 2025

10/10 Excellent

Albert

Stayed 2 nights in Jun 2025

8/10 Good

SHAUNA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really fun opportunity to spend some time in Canada really have a fun trip the amenities and everything around was close convenient and the food was amazing. Surface was excellent. I will definitely go back and visit again. Definitely recommend.
Stayed 1 night in Jun 2025

2/10 Terrible

William

Traveled with family
Disliked: Amenities
It is over a nightclub. Did not sleep until it closed at 1am
Stayed 4 nights in Jun 2025

8/10 Good

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all a great stay with pleasant service. The room was clean. The only issue was there were not enough outlets in the room to properly charge our devices. The outlets beside the bed were very loose, couldn't properly hold our chargers and too narrow to put two chargers on at the same time.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amélie, MONTREAL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, amazing staff. Everyone was so friendly and helpful. Top!
Stayed 1 night in Jun 2025

6/10 Okay

Sergiu

Business traveler
Liked: Cleanliness, staff & service

Just ok

Within walking distance of the harbour and shops. Somewhat outdated.
Stayed 2 nights in Apr 2025

8/10 Good

Mithun Kumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Great location close to harbour. Comfortable bed and bedding. Very helpful and friendly staff. Great restaurant for breakfast next door. Would stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Davy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the area of many homeless people and closed up shops. Sad.
Stayed 1 night in Jun 2025

6/10 Okay

Juan

Traveled with family
Hotel is overpriced for what it offers.
Stayed 5 nights in Jun 2025