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Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel near The McPherson Playhouse

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Daily full breakfast for a fee

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Royal BC Museum
    ‪13 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(24 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(52 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(40 reviews)
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the neighborhood

Victoria

Downtown Victoria stay.A stay at this Downtown Victoria hotel places you steps from The McPherson Playhouse and within a 5-minute walk of Market Square. Chinatown and Fan Tan Alley are also within half a mile (1 km).

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles
  • Royal BC Museum - 13 min walk - 0.7 miles
  • British Columbia Parliament Building - 13 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪John's Place Restaurant - ‬2 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪Subway - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel near The McPherson Playhouse
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 7 levels
  • Built in 1912
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 55-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

How close is Best Western Plus Carlton Plaza Hotel to the airport?

Best Western Plus Carlton Plaza Hotel is 0.5 mi (3-min drive) away from the Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Dec 7, 2025 start from $93.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Carlton Plaza Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Carlton Plaza Hotel.

Does Best Western Plus Carlton Plaza Hotel offer free breakfast?

Free breakfast isn’t offered at Best Western Plus Carlton Plaza Hotel, but full breakfast is offered for a fee of between CAD 15 and 25 for adults, CAD 15 and 25 for children. It's available on weekdays from 7:00 AM to 1:00 PM and weekends from 8:00 AM to 1:00 PM.

Is there a casino at Best Western Plus Carlton Plaza Hotel?

No, there is no casino at this hotel, but Elements Casino (12-min drive) is nearby.

What time is check-in at Best Western Plus Carlton Plaza Hotel?

Check-in begins at 4:00 PM. A fee applies for early check-in.

Is there free parking at Best Western Plus Carlton Plaza Hotel?

Free parking is not available at this hotel. Valet parking is available for CAD 20 per day.

Does Best Western Plus Carlton Plaza Hotel have a pool?

Best Western Plus Carlton Plaza Hotel does not have a pool.

Does Best Western Plus Carlton Plaza Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Best Western Plus Carlton Plaza Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Carlton Plaza Hotel to downtown Victoria?

Best Western Plus Carlton Plaza Hotel is 0.1 mi away from Victoria.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 818 out of 1287 reviews
Rating 8 - Good. 310 out of 1287 reviews
Rating 6 - Okay. 102 out of 1287 reviews
Rating 4 - Poor. 30 out of 1287 reviews
Rating 2 - Terrible. 27 out of 1287 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Agustina, Grande Prairie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love this place. Just wish they have that coffee machine starting at 7 not at noon. Very close to everything. We walked everyday to the parks, to restaurants and to buses.
Stayed 3 nights in Jun 2025

8/10 Good

Ken

Stayed 2 nights in Aug 2025

10/10 Excellent

Louis Gerardo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Dale

Business traveler
Liked: Cleanliness, staff & service
Many of the facilities are needing some repair - e.g. bath tub stopper does not work, broken gym equipment, elevators that are worked 60% of the time etc. So lots to be improved. But that staff were super friendly, efficient and cleaned brilliantly. The hotel is next to a club - so weekend club music in your room is a real thing.
Stayed 7 nights in Aug 2025

2/10 Terrible

Mehrunnisa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not helpful, and no facility available for guests, overpriced , whatever showed in pictures is not true
Stayed 1 night in Aug 2025

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Jeehae

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we opened the door, there was an unpleasant smell and we opened the window for a while, but not sure if it was helpful. The bathtub was also not clean with visible mold, and it was clogged so it drained very slowly, but we didn't call the front desk. We didn't take a shower because it was late at night. The next day, we just rushed out of the hotel, telling the staff about the condition of our room, and heard that the manager would contact me, but so far, nothing. I don't recommend this place if you are planning to stay with kids because there were a lot of homeless people nearby.
Stayed 1 night in Aug 2025

10/10 Excellent

Lynette Michelle

Liked: Staff & service, property conditions & facilities
Cozy beds, super clean, the staff are outstanding. Great location, .
Stayed 2 nights in Aug 2025

10/10 Excellent

Pearl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Relaxing atmosphere. Comfortable beds, couch.. Bathroom a little tight. Had to shimmy around toilet to close door. Bathtub/shower nice size. I’m handicapped and welcomed large handrail in tub. On way in- one of the staff (seeing my walker) even asked if I wanted a shower chair? Delivered to room. All in all left relaxed and smile on face.
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no pool or parking but valet service was very good
Stayed 2 nights in Aug 2025

10/10 Excellent

VIVIAN

Stayed 2 nights in Aug 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Alin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and professional. The communication via text messages is very effective and helpful. Regrettably, the construction on Johnson street, right in front of our window, caused a lot of noise as early as 7am.
Stayed 2 nights in Aug 2025

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Douglas

Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in wasn’t ready at 4
Stayed 4 nights in Aug 2025

8/10 Good

Linett

Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were very good, friendly and helpful. I appreciated the laundry facilities in the hotel, and the restaurant there Ruby’s was tasty with big portions. Walking around at night felt a bit sketchy but was okay for limited periods. Public parking lot nearby on Johnson was reasonable and available.
Stayed 3 nights in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to be aware, as with the case of any big city, unfortunately there were homeless people sleeping in the street nearby and walking around during the day. The hotel had ample security and we felt safe for the short time we stayed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Stefan

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is old and in poor condition. The A/C units are probably from the 90s and make a horrible rattle, which means they are not useable at night. The toilet also wouldn't stop running which was quite annoying.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bradley

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

I loved their text checking in and communication
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Stayed 4 nights in Aug 2025

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025