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4.4 out of 5

"A perfect location in downtown Victoria...clean, comfortable and helpful staff. And then there are the warm cookies....... " More

By a verified traveler on Mon 31 Dec 2018

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Hotel Description

4-star hotel near Victoria Conference Centre

Heart of Victoria

You'll be steps from Victoria Conference Centre and within a 10-minute walk of Victoria Harbour with a stay at this Downtown Victoria hotel. Victoria Clipper Ferry Terminal is within 2 miles (3 km) and Sidney-Washington State Ferry Terminal is within 20 miles (32 km).

Renovated in 2015

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A lobby fireplace, a computer station, and dry cleaning are also on offer.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 181 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, premium bedding, and coffee/tea makers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$158* Per night/room Nov 7 - Nov 8

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King, Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, Suite, Kitchenette, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel & Suites Victoria ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel & Suites Victoria

Everyone (4) Family (1)
2 out of 5
The rooms were beautiful. The problem we had was I requested 2 rooms next to each other. They said okay on the phone. One was a king size bed and the other was a 2 queen suite. When we arrived I asked about them being together. The front desk person said they weren't. So she changed us from one floor to 2 floors down and said they were next to each but the one wasn't ready yet. They said they would call when it was ready and never did. When we went down to ask they said they were on the same floor but not next to each other. This new person said it was impossible to have those 2 types of rooms next to each other. We ended up on the same floor, but down the hall. I wish they would communicate with each other better and with customers. If they can't offer something, just let people know instead of saying they can.

Posted by on Aug 18, 2019

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5 out of 5
A perfect location in downtown Victoria...clean, comfortable and helpful staff. And then there are the warm cookies.......

Posted by on Dec 31, 2018

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5 out of 5
Over all stay was decent. I have one of the worse Hilton staff experience here. I have stayed at Hilton’s before. But this trip , from day 1 front desk to valet parking. Do not get me wrong there are that few who go out of their way to correct many situations, that caused us stressed and inconvenience. But more than 75% of the time, staff were dry and rude. It’s so far away from hospitality that I wouldn’t know what to say or do in this situation. We called downstairs to let them know we need our car, they would forget when we get to downstairs and we would have to wait longer or they seemed annoying over the phone. I paid 20$ a day for valet extra and we stayed 4 nights. It’s a lot of money spend to be treated that way. We re the guests and we ve traveled from Van for my boyfriend’s baseball tournament. I don’t want a red carpet, just apologize if you forgot to pull our car out after we called. It happened more than 2 times, and we had to rush to the games. That’s why we’ve decided to say something. I would come back here for the location + comfortable stay. But next time I will be more vocal + upfront , and will take action with mangement right away.

Posted by , from maple ridge on Aug 7, 2018

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5 out of 5

Great staff and location

3 nites great time, a double never disappoints. Good view of down town.

Posted by on Jul 19, 2018

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5 out of 5

Excellent service and space at this hotel!

I was impressed with everything at this hotel! When I checked in the friendly front desk staff actually asked me if I was a light sleeper so she could find me a room that could accommodate my sleep needs. I have never been asked this before at any hotel and I travel quite often. I so very much appreciated this! Especially since I was travelling without my kids and was looking forward to getting some quiet sleep. The rooms were amazingly clean, had great views and were a great size. And you can't beat the location. From now on this will be my go-to hotel for all my Victoria stays!

Posted by , from Calgary, AB on Mar 19, 2018

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About the DoubleTree by Hilton Hotel & Suites Victoria

Location 777 Douglas Street, Victoria, BC V8W 2B5

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly DoubleTree by Hilton Hotel & Suites Victoria also features a 24-hour fitness center, complimentary newspapers in the lobby, and a fireplace in the lobby. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel & Suites Victoria was completed in 2015. This 4-star Victoria hotel is smoke free.

  • 181 guestrooms or units
  • 17 levels
  • 2 dining venues
  • Built in 1965
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel & Suites Victoria offers 181 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Victoria hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

Wake Up Breakfast - This restaurant serves breakfast only.

Bartholomew's Pub - This bar specializes in British cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 50.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 50.00 per pet, per day
  • Maximum 2 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: CAD 19 for adults and CAD 11.95 for children (approximately)
  • Valet parking fee: CAD 21 per day (in/out privileges)
  • Pet fee: CAD 50.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Executive House
  • Executive House Hotel
  • Executive House Hotel Victoria
  • Executive House Victoria
  • Executive Hotel Victoria
  • DoubleTree Hilton Hotel Victoria
  • DoubleTree Hilton Victoria
  • DoubleTree by Hilton Hotel & Suites Victoria Hotel
  • DoubleTree by Hilton Hotel & Suites Victoria Victoria
  • DoubleTree by Hilton Hotel & Suites Victoria Hotel Victoria

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.