4.9 out of 5

"Outstanding service, rooms are not as big as they appear in the pictures. But a great hotel overall. I booked a room with a parcial ocean view but go ... " More

By a verified traveler on Fri 06 Jul 2018

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Hotel Description

A luxury stay in Playa del Carmen awaits you at Grand Hyatt Playa Del Carmen Resort. Within steps you'll find Quinta Avenida and Mamitas Beach Club. Highlights at this beachfront hotel include 2 restaurants, 4 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 314 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like rainfall showerheads, bathrobes, and slippers to enhance your stay. Additionally, iPod docks, coffee/tea makers, and ceiling fans are available.

A relaxing day at Cenote Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, The Grill at 1 26, serves international cuisine and is open for dinner. With 3 bars/lounges to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the onsite 24-hour fitness center and kids' club. Other amenities include free WiFi in public areas, a steam room, and a kids' swimming pool. Full breakfast is available daily. There's also the convenience of valet parking.

Attractions within a 20-minute drive of this 4.5-star Playa del Carmen hotel include El Camaleon Golf Club and Xcaret Eco Theme Park.

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Hyatt Playa Del Carmen Resort ratings based on 14 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Amazing stay

Outstanding service, rooms are not as big as they appear in the pictures. But a great hotel overall. I booked a room with a parcial ocean view but got one with a view to the lobby

Posted by on Jul 6, 2018

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Comment from Hotel Management

Jul 8, 2018 by Grand Hyatt Playa del Carmen Resort

Thank you :) We hope to see you soon in the near future. Front desk are always available for any inquiry.

5 out of 5

Partial ocean view

We asked to change our room because the first room did not have partial ocean view we had paid for. The front desk was very understanding and professional in making that change.

Posted by , from San Francisco on Apr 30, 2018

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5 out of 5
Te room was very, very clean. The food was EXCELLENT! Drink prices were low! By far the best place to stay in Playa.

Posted by on Apr 16, 2018

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5 out of 5
This hotel was lovely. The pictures on line did it little justice it was well maintained and just overall a really cool place to stay.

Posted by on Apr 12, 2018

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5 out of 5

Loved hotel. Didn't want to leave.

Loved hotel. Didn't want to leave. Excellent service, food, staff, housekeeping, setting.

Posted by , from roslyn new york on Aug 1, 2017

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5 out of 5

Great first trip to Playa Del Carmen

Pros: Perfect beach location, excellent pool area, and excellent service.
Cons: The only thing I would would change would be to add a small refrigerator to the room in addition to the mini-bar.
Location: The hotel is one block from the 5th Avenue bar/restaurant/shopping area. You can walk everywhere. It's a perfect location.
My wife and I stayed at the Grand Hyatt Resort Playa Del Carmen from July 8 - July 15. We were impressed with the service from the moment we arrived. The check-in process was quick and friendly. The Bellman brought our bags right away and walked us through the room's amenities. The king room was spacious and modern and had good AC. The atrium and pool deck area have a panoramic view of the beach and Cozumel. The bar overlooking the pool deck has excellent bar tenders that are very personable. Their selection of rum and tequila is impressive. We spent every afternoon on the beach. The pool deck staff set us up with towels, chairs and umbrellas very quickly each day. The resort has servers assigned to handle food and beverage orders for the beach. We received excellent service each day at the beach - especially from Manuel who was fast, friendly, and always smiling. The water was crystal clear and warm. We ate dinner at The Grill restaurant on the last night and enjoyed the food and the service. The management at the resort is visibly engaged and on top of things. Security at the hotel is visible, professional and friendly at all hours. The manager of the pool & beach areas checked in with us personally on our third day at the beach to inquire about the quality of our service. On the day we were leaving, the Bell desk manager called our Super Shuttle service to make sure they were close when they were running late.

Posted by , from Phoenix on Jul 18, 2017

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5 out of 5

Hotel was fantastic, clean and very modern. La Cocina restaurant was excellent, my compliments to Yairo, our waiter, he took care of our every need in a very professionally manner. The view from our room was magnificent. The only disappointment for our 6 day stay was that 90% of the programs were in Spanish with no subtitles, suggest more programs in English. Checking in and out was very easy due to the knowledgeable and courteous staff. Will definitely recommend to friends.

Posted by on Jun 28, 2017

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5 out of 5

Great place !!!

It's been an amazing vacation thanks to the stuff and the great service they provide. They are very pleasing and friendly. They never say no to you and take very serious the service. The hotel is beautiful and spotless. Great bathrooms and the spa is amazing. The ambiance is super nice and last but not least was the location. Right off 5ta avenida which is the Main Street for souvenirs and restaurants and town. I would definitely go back soon. Thanks

Posted by , from miami on May 7, 2017

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5 out of 5

Close to everything

Location: We rode hotel bikes south on 10th to Playacar, around the neighborhood of beautiful homes, noticing places to stop and eat lunch at on the way back.
The property is impressive right down to every detail and usage of space. The staff - every one of them - was spontaneously warm, helpful, and hospitable. A great location for walks on the beach and along "5th Street".

Posted by , from Grand Rapids, MI on Mar 31, 2017

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4 out of 5

Great Stay at Grand Hyatt Playa del Carmen

Pros: The hotel is new, so all the rooms and facilities are in great condition. The hotel staff was attentive and friendly at all times. Great location.
Cons: Background noise from construction and music during when I tried to relax back at my room. Valet was a bit slow, because they only have one attendant
Location: Plenty of nearby places to try the local foods, and close to other locations in the Riviera
Overall my trip to PDC went great. I enjoyed the restaurants and bars down 5th ave, the beaches and Mayan ruins near Tulum, and Chichen Itza. The location of the hotel is ideal for going down to enjoy the local food scene, and to make excursions out to other areas of the Riviera Maya.

Posted by , from Houston on Dec 21, 2015

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About the Grand Hyatt Playa Del Carmen Resort

Location 1a Avenida esquina Calle 26, Playa del Carmen, QROO 77710

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Grand Hyatt Playa Del Carmen Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • 18 conference rooms
  • Built in 2014
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (55.8 km / 34.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

The Grill at 1 26 - This beachfront restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room, a 24-hour fitness center, and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Cenote Spa has 8 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this property in advance to reserve a crib (infant bed). Contact the property using the information on the reservation confirmation received after booking.

This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed
  • 24-hour check-in


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.