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Fairmont Mayakoba

5.0 star property
5-star beachfront hotel near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Fairmont Mayakoba

5 outdoor pools, pool umbrellas, sun loungers
Exterior
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Pet friendly
  • Breakfast available
  • Parking included

Explore the area

View in a map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min walk‬
  • Playa Xcalacoco
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

  • 1108 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • 506 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 506 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

Premium Suite, 1 King Bed, Non Smoking, Beachfront | Living room | 65-inch LED TV with satellite channels, TV, toys

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 1075 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Casita Signature, Suite, 2 Queen Beds

Casita Signature, Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita Signature, Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 504 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

10.0 out of 10
Exceptional
(3 reviews)
  • 914 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

8.0 out of 10
Very good
(6 reviews)
  • 480 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

10.0 out of 10
Exceptional
(5 reviews)
  • 436 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, Resort View

Bambu Suite, 1 King Bed, Private Pool, Resort View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Bambu Suite, 1 King Bed, Private Pool, Resort View

  • 1851 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Room, 1 King Bed, Canal View, Beachside

  • 462 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

Presidential Suite, 1 King Bed (Camaleon) | Terrace/patio

Presidential Suite, 1 King Bed (Camaleon)

  • 2206 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

Presidential Suite, 1 King Bed (Tortuga) | Living room | 65-inch LED TV with satellite channels, TV, toys

Presidential Suite, 1 King Bed (Tortuga)

  • 2131 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

Suite, 1 King Bed, Non Smoking (Coral) | Terrace/patio

Suite, 1 King Bed, Non Smoking (Coral)

  • 1496 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.A stay at this hotel places you within half a mile (1 km) of El Camaleón Mayakoba Golf Course and 3 miles (5 km) of Gran Coyote Golf. Playa del Carmen Main Beach and Maroma Beach are also within 6 miles (10 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min walk - 0.3 miles
  • Gran Coyote Golf - 5 min drive - 2.5 miles
  • Playa Xcalacoco - 7 min drive - 2.0 miles
  • Tres Rios Ecopark - 9 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 11 min drive - 6.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive

Restaurants

  • ‪Las Brisas Restaurant & Lounge Bar - ‬4 min drive
  • ‪La Laguna - ‬2 min drive
  • ‪Saffron - ‬9 min drive
  • ‪Restaurante Azul - ‬11 min drive
  • ‪La Copa - ‬8 min drive

About this property

Fairmont Mayakoba

5-star beachfront hotel near El Camaleón Mayakoba Golf Course
Some rates at Fairmont Mayakoba are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

  • 401 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

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Fairmont Mayakoba Riviera Maya - All Inclusive

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  • All inclusive
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, 685 reviews
$808 nightly
The price is $980
Sep 1 - Sep 2
Total includes taxes and fees
Fairmont Mayakoba Riviera Maya - All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 25 to 32 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Pay movies
  • Streaming services

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 32 per person
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Frequently asked questions

How close is Fairmont Mayakoba to the airport?

Fairmont Mayakoba is 26.1 mi (262-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Mayakoba ?

As of Aug 16, 2025, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Sep 1, 2025 start from $270.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Mayakoba have an airport shuttle?

Fairmont Mayakoba offers an airport shuttle 24 hours a day, on request, for a charge of USD 256 per vehicle, roundtrip.

How close is Fairmont Mayakoba to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Fairmont Mayakoba offer free breakfast?

Free breakfast isn’t provided at Fairmont Mayakoba , but full breakfast is offered for a fee of between USD 25 and 32 per person. It's available every day from 7:00 AM to 11:30 AM.

Is there a casino at Fairmont Mayakoba ?

No, there is no casino at this hotel, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Fairmont Mayakoba ?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Fairmont Mayakoba ?

This hotel offers free self parking and valet parking.

Does Fairmont Mayakoba have a pool?

Fairmont Mayakoba features 5 outdoor pools and a children's pool.

Does Fairmont Mayakoba have a restaurant?

There are 8 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and ocean views.

Does Fairmont Mayakoba have a spa?

This hotel has a spa, which features mani/pedis, aromatherapy, and detox wraps.

How close is Fairmont Mayakoba to downtown Playa del Carmen?

Fairmont Mayakoba is 4.9 mi away from Playa del Carmen.

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 737 out of 1003 reviews
Rating 8 - Good. 167 out of 1003 reviews
Rating 6 - Okay. 44 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Stayed 5 nights in May 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.
Hotel lobby night view.
All day beach spot with great service.
La Laguna a night
Cenote
Stayed 5 nights in May 2025

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Pamela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a four night stay in beautiful Mayakoba Mexico. This was probably one of the best resorts in Mexico that I have stayed at. The service, the rooms, the resort, and the amenities were all amazing! We did not do the all inclusive option but our booking included the buffet breakfast which had everything we needed. We weren’t aware that we had butler service included with our reservation. Javier and Ali were the assigned butlers for our 2 rooms. They were so helpful and responsive. They helped familiarize us with the property and amenities, adjusted our dinner reservations, arrange transportation, booked activities, and were always available to answer our questions. The resort is simply beautiful! It underwent a complete renovation just a few years ago. Everything looks brand new. The beach club with the beach side pools are a highlight. Alberto led the mixology class at Cielo rooftop - a great bar tender and a fun teacher! The class was included for no additional cost (even better lol). All the included activities were great - we biked the nature trail, we did hat painting, catamaran’s on the beach, a visit to the butterfly sanctuary, and a guided cenote visit. The morning Eco tour with bird watching is a highlight - not to be missed! Our boat captain, Miguel, was funny (which we needed to wake up at 7:30am) and also very knowledgeable about the local wildlife! It is the most popular activity there, so make sure to reserve it as soon as you can.
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

LUC Lionel

Stayed 7 nights in Mar 2025

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was top-notch, clean, beautiful hotel, dining was amazing. It was a truly stress-free and indulgent vacation.
Stayed 4 nights in Apr 2025

10/10 Excellent

Apollon

Stayed 4 nights in Jan 2025

2/10 Terrible

HANNAH

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel surroundings were beautiful. However, there were a number of safety issues (exposed cables around my infant, broken lighting - causing a fall, lack of care around an anaphylactic allergy), and even after telling the hotel, nothing was done. The entire time we were there (2 weeks), there were conventions or events (3). The hotel closed down multiple areas (bars, restaurants, pool and beach areas). The food was far from 5* and there was nothing to do past dinner.it was incredibly boring. It was a very disappointing experience and terrible value for money. I would expect better from both a 5 * hotel and a Fairmont.
Stayed 13 nights in Apr 2025

10/10 Excellent

Simona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A paradise. Beautiful facilities and environment. Excellent transportations
Stayed 5 nights in Apr 2025

10/10 Excellent

Marian Gabriela, Palmetto Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfull
Stayed 2 nights in Dec 2024

10/10 Excellent

Rebecca

Stayed 5 nights in Mar 2025

10/10 Excellent

Carolina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Fairmont Mayakoba. The only thing we noticed is that the cocktails are a bit watered down. Otherwise, we loved our weekend and would definitely return! Gracias Fairmont Mayakoba por un fin de semana incredible!
Stayed 3 nights in Apr 2025

10/10 Excellent

Lilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my and my teenage daughter’s opinion, fairmont is the best in all of mayakoba. Tauro and dinner at la laguna was a highlight. The Concierge do such a great job to make sure you can get into the restaurants. Needing reservations is definitely a must. We highly recommend taking one of their boat rides to get the lay of the land. All the water sports people were so much fun and helpful. Housekeeping was super sweet and did a great job considering all the towels we used. Word of warning. DO NOT take the taxis from the airport. Allow the hotel to manage your transportation to and from the airport or take your chances. Im in the midst of counseling my credit cards right now. But don’t let this scare you from going to this beautiful country with beautiful people and beautiful weather. Noe at concierge and many of the staff are the happiness directors and will do everything to make sure you have a great time even if you have a grouchy, entitled teenager with you. The honor system with the bikes is so much fun and be sure to ride into the Pueblito. Rosewood and Fairmont to a great job making it fun, safe and delicious. We saw some baby crocodiles and lots of cool animals. We can’t wait to go back.
Stayed 5 nights in Mar 2025

6/10 Okay

Fujia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room service was very slow.
Stayed 2 nights in Mar 2025

8/10 Good

Darren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Soham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

aileen

Traveled with family
Liked: Amenities
Property and service were fantastic. Antonio at the beach was amazing. Food could be improved all around.
Stayed 5 nights in Mar 2025

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

JULIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, wonderful beach area, beautiful views, amazing pools and restaurants. We had the best time and our 12 yrs old son did not want to leave! Neither did my husband and I. Highly recommend and will plan to be back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gina

Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and staff was so kind. Spa was incredible
Stayed 3 nights in Mar 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the Signature Casita King Suite which was perfect for what we needed, but when checking in our room wasn't ready. They told us it would only be 30 minutes, but it took well over 3 hours. We were traveling with a 6 year old and a 4 year old so of course all they wanted to do was go to the beach or pools. We were told we can use the lobby bathrooms to unpack all of our bags and change which of course was not ideal. They said for the delay they would not charge us for any of our meals or drinks that day (we did not do the all inclusive package). They promised it would already be taken off the bill. Of course, during check out there was not a note about this in our file so they tried to charge us for our lunch and dinner. They finally took care of it. Talking about the food now - it was all mediocre at best. Everyone we talked to at the pool or beach was complaining about the food. I think when there's a "5 Star" resort you're just expecting more elevated dishes. The poolside menus were very generic and tasted like cruise ship food (which I've never been on a cruise before but it's what I would imagine cruise food would be like). The grounds are beautiful and everyone is so nice though! I think they really just need to work on their food.
Stayed 4 nights in Mar 2025

4/10 Poor

Tiffany

Stayed 3 nights in Mar 2025