Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Where to?

Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All inclusive
Parking included
Restaurant

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪6 min drive‬
Place, Quinta Avenida
‪12 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪52 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

419 sq ft
Sleeps 4
Free WiFi

Suite Master with Pool View

667 sq ft
Sleeps 4
Free WiFi

Suite Premium with Pool View

667 sq ft
Sleeps 4
Free WiFi

Room Superior

322 sq ft
Sleeps 4
Free WiFi

Pool View Superior

Good

Ocean view
420 sq ft
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed
Free WiFi

Pool View Penthouse

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed
Free WiFi

Pool View 1 Bedroom Suite

Good

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed
Free WiFi

Eco Family Superior

Very good

Garden view
322 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed
Free WiFi

Eco Family Suite

Good

Garden view
441 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed
Free WiFi

Eco Family Penthouse

Excellent

Garden view
689 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed
Free WiFi

Superior Select Adults Only

Good

Garden view
420 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds
Free WiFi

Deluxe Select Adults Only

Very good

Garden view
441 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed
Free WiFi

Penthouse Select Adults Only

Good

Garden view
667 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 2
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 3
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 4
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 3
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 4
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 5
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 3
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 4
Free WiFi

Suite Superior with View

441 sq ft
Sleeps 5
Free WiFi

Suite Premium with Garden View

Garden view
688 sq ft
Sleeps 2
Free WiFi

Suite Premium with Garden View

Garden view
688 sq ft
Sleeps 2
Free WiFi

Suite Premium

688 sq ft
Sleeps 3

Suite Premium

688 sq ft
Sleeps 4
Free WiFi

Suite Premium

688 sq ft
Sleeps 4
Free WiFi

Suite Premium with Garden View

Garden view
688 sq ft
Sleeps 5

Suite Premium with Garden View

Garden view
688 sq ft
Sleeps 4
Free WiFi

Suite Premium with Garden View

Garden view
688 sq ft
Sleeps 4
Free WiFi

Suite Premium with Garden View

Garden view
688 sq ft
Sleeps 5
Free WiFi

About the neighborhood

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 6 min drive - 2.0 miles
Quinta Avenida - 12 min drive - 3.5 miles
Maroma Beach - 22 min drive - 10.3 miles
Xcaret Eco Theme Park - 26 min drive - 10.5 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Las Máscaras - ‬4 min walk
‪Bar L'Elefant - ‬1 min walk
‪Snack El nido - ‬2 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
Hot tub
All inclusive
Spa

$307 nightly

May 17 - May 18

Total with taxes and fees

Property amenities

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change):

One of the dining venues

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to the airport?

Sandos Caracol Nature Resort & Water Park All Inclusive is 24.8 mi (283-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on May 17, 2026 start from $294, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have an airport shuttle?

Sandos Caracol Nature Resort & Water Park All Inclusive offers an airport shuttle.

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Caracol Nature Resort & Water Park All Inclusive offer free breakfast?

Sandos Caracol Nature Resort & Water Park All Inclusive does not offer free breakfast.

Is there a casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

This property offers free self parking.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 outdoor pools and a children's pool.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant?

Yes, there are 7 restaurants on site. One of the dining venues will be unavailable from May 11 2026 to June 11 2026 (dates subject to change).

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy hot stone massages, body scrubs, and reflexology.

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to downtown Playa del Carmen?

Sandos Caracol Nature Resort & Water Park All Inclusive is 3.1 mi away from Playa del Carmen.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

10/10 Excellent

john

Traveled with family

Feb 9, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything are excellent except the rooms are ok not perfect

Stayed 3 nights in Feb 2026

10/10 Excellent

Tara

Traveled with group, Traveled with family

Feb 9, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We loved the resort and our concierges, Judy and Samantha were the absolute best. As soon as we arrived, they got us booked in for all the a la carte restaurants which were incredible! The resort is clean and well maintained. The rooms are very comfortable with a giant jug of filtered water. The beds are comfortable. The food at the buffets had enough variety to satisfy a family of 8 with picky kids. The nightly entertainment was insane! So good! Drinks at the various bars were great, and the waitressed will even come around to the beach to bring you drinks as well. We were well taken care of and would absolutely recommend this resort.

Stayed 7 nights in Jan 2026

8/10 Good

Elizabeth

Feb 9, 2026

Liked: Cleanliness

Friendly staff. Hotel is a little dated.

Stayed 6 nights in Jan 2026

8/10 Good

Jhony

Traveled with family

Feb 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Check in took about an hour. Room was clean. Our room didn’t have hot water the first day until we called maintenance and taught us the “trick” to get hot water running. Food and activities were good. No room service unless you were royal elite. No liquor in room just beer, soda and water. Overall great resort. We had a concierge that reserved restaurants and those were great. Beach and pools were nice.

Stayed 4 nights in Feb 2026

10/10 Excellent

Felicita

Feb 6, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Really nice

Stayed 3 nights in Jan 2026

2/10 Terrible

Jamie

Traveled with partner, Traveled with family

Feb 5, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

I was there with a party of 9, and 6 of us got food poisoning while we were there. It ruined our trip.

Stayed 7 nights in Jan 2026

10/10 Excellent

John

Feb 5, 2026

Stayed 9 nights in Jan 2026

4/10 Poor

Andrea

Feb 4, 2026

Resort was overall good, but majority of our group got VERY sick, likely from contaminated water.

Stayed 8 nights in Jan 2026

8/10 Good

Ryan

Feb 3, 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Joanne Louise

Traveled with family and small children

Feb 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

everything about the trip was amazing. The room, the services. The resort exceeded my expectations, so much to do. All the staff there were kind and caring. Will definitely come back.

Stayed 5 nights in Jan 2026

10/10 Excellent

Yulanda

Feb 3, 2026

Liked: Cleanliness, property conditions & facilities

Samantha and Judy helped us everytime they saw us out and about and anytime we texted them about wanting a reservation. Super friendly and nice loved it.

Stayed 3 nights in Jan 2026

8/10 Good

Jennifer

Traveled with family

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Samantha, the Expedia representative, was so amazing. She literally saved our vacation. The ceiling in our bathroom fell in, almost hitting my daughter, and Samantha stepped in and got our rooms changed. She also booked our restaurants for us. Absolutely amazing service!

Stayed 7 nights in Jan 2026

10/10 Excellent

Brianne

Traveled with family

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very nice, rooms were modern, and this is the first resort we ahve went where we had "Butlers" from Expedia. Samantha and Laura/Judy were GREAT! They were such a helpful resource to get dinners booked and help navigate any minor inconvenience we had! We will definetly be going back to this resort! So much for the kids to do!

Stayed 10 nights in Jan 2026

4/10 Poor

Simranpreet

Feb 2, 2026

Stayed 7 nights in Nov 2025

10/10 Excellent

Alana

Feb 1, 2026

Stayed 6 nights in Jan 2026

10/10 Excellent

Alexandra

Feb 1, 2026

Stayed 3 nights in Jan 2026

8/10 Good

Terence

Traveled with family

Feb 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was great. Lots to do on the resort.

Stayed 7 nights in Jan 2026

6/10 Okay

Hayden

Traveled with group, Traveled with partner

Feb 1, 2026

Liked: Cleanliness, property conditions & facilities

The resort is great for families with the available activities and sheer size of the place. Plenty of restaurant options. That being said, it is very competetive to get the reservations. Expedia personnel are quite helpful in confirming your bookings, but you have to fine your Expedia representative on the resort and communicate via WhatsApp. It’s a major help. The noise transfer in the rooms was a bit of an issue. You can hear neighbouring rooms quite clearly and the maid service in the morning was very loud. We didn’t sleep in once unfortunately. The rooms themselves are cozy. Don’t expect comfortable showering experiences unless you are ok with cold water. The hot water never makes an appearance. Warm water during odd times in the day. The size and amount of people on the resort makes it impossible to enjoy a warm shower. The check in and check out lines are an absolute disaster. There is a guide for the desk, but hoards of people just stand in front of the desk and then there’s two lines when there should only be one. Employees did not enforce any kind of structure at all. I spoke to some people that spent 3 hours simply trying to check in for their vacation. They need to get the lines in order because that was a poor START and FINISH of the vacation.

Stayed 6 nights in Jan 2026

10/10 Excellent

Yohana

Jan 30, 2026

Stayed 4 nights in Dec 2025

8/10 Good

Breanne

Traveled with family and small children, Traveled with family

Jan 29, 2026

Our Expedia rep Samantha was amazing she help in any way she could she was great.

Stayed 4 nights in Jan 2026

10/10 Excellent

NORMAN WILLIAM ANDREW

Traveled with family

Jan 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great staff, food was great, room was perfect fit. There was tons of wild life on the resort! Lots of activities and things to explore on the resort. Never a huge line up for anything. Great jungle vibes! The map is deceiving gives you the impression everything is far away but only take 5mins to walk from one end to the other.

Stayed 6 nights in Jan 2026

4/10 Poor

Lily

Traveled with family and small children

Jan 24, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Desde que hicimos el check in en el hotel la persona de recepción nos atendió con una mala actitud, elegimos este hotel por su water park para nuestro hijo de 4 años y al llegar resultó que el área estaba cerrada de forma indefinida por reparaciones, solicitamos la cancelación de nuestra reserva inmediatamente y tardaron horas en darnos solución, fuimos a comer al único restaurante abierto a las 5 de la tarde y los coaties quitando la comida a la gente, finalmente su única solución fue movernos al sandos playacar donde nos dieron una habitación vieja, sin mantenimiento, la taza del baño se movía, el agua del garrafón se tiraba y amanecimos con un charco en el piso. Definitivamente no fue una buena experiencia de vacaciones. Si vas a ir te recomiendo asegurarte que las amenidades estén disponibles.

Stayed 3 nights in Jan 2026

6/10 Okay

Leslie

Traveled with family and small children

Jan 21, 2026

Liked: Cleanliness, property conditions & facilities

I can see how this could be a really fun place to go with a family--there was lots of greenery, it was close to a nice beach, and the room was nice. The issue we had, however, was that the water park did not fully open at all, and only half opened on our last day. It seemed a temporary thing (as in, it doesn't happen all the time) but I certainly would not have booked here had I known it wouldn't work.

Stayed 7 nights in Jan 2026

10/10 Excellent

Allyson

Traveled with family and small children

Jan 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

When we booked we didn’t know we got a butler which made our stay 100 times better because booking restaurants you had to stay up till midnight to do so. We had the best butler Judy who helped us out our whole stay

Stayed 14 nights in Jan 2026

10/10 Excellent

Gurmeet

Jan 20, 2026

Stayed 5 nights in Jan 2026

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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