4.5 out of 5

"Our experience was pretty good to great. They would not allow us to use the travelosity spa credit accept on a few select items which were the most ex ... " More

By a verified traveler on Wed 21 Mar 2018

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Hotel Description

An all-inclusive stay in Playa del Carmen awaits you at Riu Palace Riviera Maya All Inclusive. Within steps you'll find Playacar Golf Club and Piste Cyclable sur Paseo Xaman-Ha within a 15-minute stroll. Highlights at this beachfront resort include 6 restaurants, 5 bars/lounges, and a full-service spa.

Flat-screen TVs with satellite channels are featured in all 460 rooms, and you can enjoy free WiFi, fireplaces, and balconies. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like bathrobes and designer toiletries to enhance your stay. Additionally, sitting areas, coffee/tea makers, and free bottled water are available.

A relaxing visit to Renova Spa can include deep-tissue massages, hot stone massages, and body wraps along with access to the sauna and spa tub. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite outdoor swimming pool, free kids' club, and health club. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Free buffet breakfast is available. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 4-star Playacar resort include El Camaleon Golf Club and Xcaret Eco Theme Park.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Jr Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max


Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior suite -Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Riviera Maya All Inclusive ratings based on 154 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Great Hotel

Pros: Staff was great
Cons: Spa credit, make it usable on all spa items not just the most expensive one.
Location: Tons of things to do around this location. Easy safe walk to town and shopping.
Our experience was pretty good to great. They would not allow us to use the travelosity spa credit accept on a few select items which were the most expensive so it really was worthless. The hotel promised me also they would deliver items to our room for my wife's birthday and our 49th anniversary and they did not do either. The staff at this hotel is excellent oh and everyone we came in contact with was super nice.

Posted by , from Oklahoma on Mar 21, 2018

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4 out of 5

Quality, fun resort!

Pros: The best part about this resort was the patio/pool/pool bar area. It is gorgeous! The vibe was always so fun without being too wild/spring break like.
Cons: The rooms are a bit outdated and could use an upgrade.
My boyfriend and I (24 years old) stayed here for 4 nights in Feb. This was our first time in Mexico and our first time doing all-inclusive. Overall, we loved our experience and had a great time. The photos/explanation that travelocity provided were pretty much exactly on point. What you see is what you get. The pool/beach/lounge area was excellent and the service was second to none. There was a good mix of people from different parts of the world and a range of ages, including families and young children. The vibe was relaxed overall, but turned into more of a party in the late afternoon. The area was extremely safe in my opinion. The Playacar area is a gated community with around the clock security. You are basically surrounded by other resorts/tourists. We did not do any of the excursions (too content drinking on the beach), but there were many opportunities available (parasailing, snorkeling, jet skiing, boating, trips to centotes/Tulum/ruins/etc). Also, you have access to all other Riu brand resorts at any time. We spent one afternoon at the resort down the road (5 minute walk). It isn't much different, but provided a fun change of scenery.

Posted by , from Chicago, IL on Feb 27, 2018

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4 out of 5

Very pretty,nice beach,great food,friendly staff.

Just got home last night. We had a great time. Beautiful place,great staff and great food at the big buffet. The steak house was a disappointment,but rest of food was great. They were decorated for Christmas with white lights and poinsettias everwhere. The day it rained we played free blackjack in the lobby. The only negative were the people selling on the beach. They took "no thanks",,but it was a constant and annoying.

Posted by , from Bessemer,Al. on Dec 19, 2017

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5 out of 5

Awesome hotel, even better service!

My husband and I just spent 4 days in this resort and we have all good things to say. The food was great! Even the main buffet was delicious and very varied for everyone's taste palette! The workers go above and beyond and cater 100% to you! Drinks are brought to you at the beach and they are constantly checking on you making sure you have everything you need! The resort also was family friendly! There was fun for all ages. My only semi complain about our room was how hard our bed was. But it was something minor! Other that then I would 100% recommend this resort!

Posted by , from Virginia on Jul 14, 2017

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5 out of 5

Great time had by all

The RIU Palace Rivera Maya was great. The staff is friendly and the food was delicious! We really enjoyed the pool and beach areas. We hope to return again.

Posted by on Jul 1, 2017

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4 out of 5

Very nice hotel on the beach.

The hotel was nice. The decore was beautiful. The rooms were spacious. The facilities over all were nice. The pools were perfect and the beach was beautiful. There was a nice variety of food every meal. If this is an adult vacation this is your place and you will have a nice time. The kids facility was very small or suited for small children. They don't really have much for kids to do. If your kids like to swim all day then they will have a good time also. That is my only negative thing to say.

Posted by on Jun 15, 2017

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5 out of 5

Rui palace Riviera Mya

The Rui was amazing!! My first time staying here in Mexico and I am definitely coming back! The staff was so amazing and attentive the rooms were cleaned everyday and the food was excellent!

Posted by on Jun 14, 2017

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5 out of 5

exceeded expectations

Location: Visit the excursion to Coba and climb the pyramid Highlight of our week
this place is amazing food, staff, and facilities are incredible

Posted by , from Connecticut on Oct 19, 2016

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5 out of 5

Wonderful trip

Pros: Everything
Cons: nothing
Location: Playacar was gated and you felt very safe here.
Let me first start by saying a vacation is what you make of it usually. If you go and want to find little nitpicky things wrong you will. But if you go to really enjoy yourself most of the time you will. This being said anyone considering this resort as your vacation spot you cannot find a nicer place. Check in and the front desk staff were very good. Would go out of their way to please. The hotel condition is fine very nice Mexican feel. Is there little things that could be better sure but all in all very nice. The bartenders were all friendly and served good drinks. The hotel staff is top notch very friendly and willing to do anything they can to make your stay enjoyable. Also anyone who complains about the food here is way to picky. Everything my wife and I tried was good. I kept reading on other reviews about the pool and tiles missing. Well these tiles are little pieces missing not any big deal at all. The beach is big and wonderful nice sand and the water very clear. Our room had a nice view of the courtyard and pool and a small peak at the ocean. My wife while loving ocean views loved our room and didn't think twice about the view. So anyone considering this resort should say yes and then go and enjoy it.

Posted by , from Illinois on Oct 5, 2016

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3 out of 5

Beautiful beach, aged property and marginal food

Pros: Grounds and beach
Cons: Food and rooms need a remodel
The grounds are beautiful, the location is great, unfortunately it's time to remodel this place: from the bathrooms, to the rooms, to ESPECIALLY the beds! Don't book a 2 double bed room if you intend to sleep well--the beds are pushed together and can't be separated. The mattresses are terribly uncomfortable and if you have a family of 3 or more, someone will end up squeezed into the gap between the 2 beds. The bathrooms had cracked tiles and no water pressure. the shower has no light inside and is dark (no lights). If you have technology that needs charging, there are only 2 outlets that are usable. Room service menu is very limited. Calling the front desk for either towels or blankets results in them either forgetting or taking 2 hours to deliver. Now onto the food: the only food items that we found palatable were the Botofogo dinner place and Don Manolo's breakfast place. The presentation is nice, but they forgot to add flavor. The drinks are made so-so as well (Mojitos and Pina coladas were so-so). We would not recommend this resort and are not going to return to this location--especially with as many options as you have on the Riviera Maya/Playacar strip. We've been to much better all-inclusives. We looked at other reviews that described similar experiences but took the better reviews on faith... Bad move.

Posted by , from Dallas, TX on Aug 28, 2016

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All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old


  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Property Features

Riu Palace Riviera Maya All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served. Public spaces have free WiFi. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Palace Riviera Maya All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available.

  • 460 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58.9 km / 36.6 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Riviera Maya All Inclusive offers 460 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Fireplace
  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Riu Palace Riviera Maya All Inclusive has 6 restaurants on site.

24-hour room service is available.

Nearby Activities

Riu Palace Riviera Maya guests receive one complimentary introductory scuba lesson in the pool. Water sports equipment, included in the room rate, includes catamarans, windsurfers, and kayaks. A lighted tennis court is also available, as are volleyball, a fitness center with sauna and spa tub, and table tennis. Billiards are available for a surcharge.

The 18-hole Playacar Golf Club is 1 km (0.5 mi) from the resort (surcharges).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Sailing on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.


Guests will be asked to pay the following charges at the property:

  • Resort fee (October - December): MXN 10.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Riu Palace Riviera Maya
  • Maya Riviera All Inclusive
  • Riu Palace Maya
  • Riu Palace Riviera
  • Riu Palace Riviera Maya
  • Riu Palace Riviera Maya All Inclusive
  • Riu Palace Riviera Maya All Inclusive Playa del Carmen
  • Riu Palace Riviera Maya Playa del Carmen
  • Riu Riviera
  • Riu Riviera Maya Palace

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.