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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Interior entrance
Exterior
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪250 min drive‬

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xplor Theme Park - 4 min drive - 1.2 miles
  • Ferry to Cozumel - 9 min drive - 3.1 miles
  • Quinta Avenida - 11 min drive - 5.2 miles
  • Playacar Golf Club - 13 min drive - 5.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

How close is Occidental at Xcaret Destination - All Inclusive to the airport?

Occidental at Xcaret Destination - All Inclusive is 17.4 mi (250-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of May 6, 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on May 28, 2025 start from $182.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental at Xcaret Destination - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental at Xcaret Destination - All Inclusive.

How close is Occidental at Xcaret Destination - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Occidental at Xcaret Destination - All Inclusive offer free breakfast?

Occidental at Xcaret Destination - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Occidental at Xcaret Destination - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Occidental at Xcaret Destination - All Inclusive?

This property offers free self parking.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant?

Occidental at Xcaret Destination - All Inclusive is home to El Pescador, which features seafood.

Does Occidental at Xcaret Destination - All Inclusive have a spa?

This property doesn't have a spa, but it does offer massages, body scrubs, and aromatherapy.

How close is Occidental at Xcaret Destination - All Inclusive to downtown Playa del Carmen?

Occidental at Xcaret Destination - All Inclusive is 1.7 mi away from Xcaret.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2104 out of 4185 reviews
Rating 8 - Good. 973 out of 4185 reviews
Rating 6 - Okay. 585 out of 4185 reviews
Rating 4 - Poor. 286 out of 4185 reviews
Rating 2 - Terrible. 237 out of 4185 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
There is wheelchair accessibility throughout the entire property, some buildings dont have an elevator so make sure to get a room near the lobby where there are two. And it's near most restaurants and stores. The property is beautiful specially if you like nature. There are plenty of choices for food and its pretty good, dont expect 5star restaurant quality on all of it but you will always find something you like. All the staff is really nice, any issues and they will make it right. There are several pools, very very big pools so there are choices for tranquility and there are choices for entertainment.
Stayed 7 nights in Apr 2025

10/10 Excellent

Katherine Louise

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is beautiful! Check in process is horrific. Concierge at desk in each building becomes very annoying. Every time you pass them they are trying to sell you something club membership, excursions etc

10/10 Excellent

Suzane

Stayed 3 nights in Mar 2025

6/10 Okay

Jeffrey, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

EDUARDO RANGEL

Stayed 7 nights in Feb 2025

6/10 Okay

eva zsuzsanna

Disliked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

eva zsuzsanna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Nice area , friendly staff, but the room was dirty, never cleaned the floors not even the bathroom, requested 3 times never send the cleaning staff. Cleaning persons gladly take your tip but never clean, did not fill the fridge with water or anything else!

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Pierre Maxime Jean, Penfield

Stayed 4 nights in Feb 2025

10/10 Excellent

Terry

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is lovely! From the monkeys swinging around outside the balcony to the restaurant choices. If I had to say something that could be improved, it would be the nightly entertainment theatre, the shows were late and not to the standard I would expect from the hotel. We would definitely return!
Stayed 10 nights in Jan 2025

10/10 Excellent

Mark Owen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our experience at the Occidental at Xcaret. The tropical landscape with plenty of space to walk was great. We also enjoyed eating breakfast every morning looking out at the Carribean Sea!
Stayed 5 nights in Jan 2025

6/10 Okay

Jaime

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property! Food was good! Pools were amazing! Lagoon was the best! Loved all the wild life there! Only thing I did not like was being harassed to sit with them to talk about the Vacation Club! I told them multiple times a DAY, I was not interested to have breakfast with them to talk about it! Every time I came back to my room, that would ask me! Some days I was being asked 5-8 times about "my welcome gift". It was just annoying! The Expedia VIP was amazing! It was my son's birthday while we were there and she arranged a cake for him!
Stayed 6 nights in Jan 2025

8/10 Good

Sean

Stayed 7 nights in Jan 2025

10/10 Excellent

Catie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful! All the staff were very friendly and helpful. They found out it was my birthday and made the day feel really special :) Would highly recommend this resort, especially anyone interested in any of the xcaret parks. There is a little boat that will take you straight from the resort the xcaret next door!
Stayed 4 nights in Jan 2025

8/10 Good

Andrew J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous loved all the pools and Mayan ruins. The staff were great Siri Mosses Genner were all great. The only thing that was missing was access to a hot tub.
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for families
Stayed 7 nights in Jan 2025

4/10 Poor

Karen

Stayed 7 nights in Jan 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

fardin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and full of fun! Food could be better though!
Stayed 4 nights in Jan 2025

10/10 Excellent

Darlene Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out you will be amazed by the friendly staff and things to see and do. There is wildlife throughout the park to watch and enjoy including monkeys, deer , coatis, Iguanas, birds, qheckos and more! They have entertainment through out the park both day and night. Late night dining options that are delicious vs just your regular hotdog..pizza is the best wood fire pizza from 6 PM to 6 AM! So can grab even if early flight or excursion. Canal running through that has a boat to and from Xcaret Park...which is discounted for hotel guests and amazing to see. There are a Lot of stairs and walking so that needs to be kept in mind for some. Pool is lovely, beach area is kept clean and also has entertainment. Serving staff at pool and beach serve all..not just the tippers. Resort opened the sports bar early for the NFL playoffs...Amazing resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Reina

Stayed 9 nights in Jan 2025

10/10 Excellent

William

Stayed 6 nights in Jan 2025

8/10 Good

Grant Douglas

Stayed 10 nights in Jan 2025

6/10 Okay

Humberto

Traveled with family
Liked: Property conditions & facilities
Good surrounding area. Night shows very poor & entertainment team not the best! Food ok! Best thing is the unlimited package to Xcaret park! That is very beautiful with lots to do!
Stayed 8 nights in Jan 2025

10/10 Excellent

Derek Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 10 nights in Jan 2025