4.6 out of 5

"This was our first time, traveling to Mexico. Not knowing what to expect, we were so pleased with everything, including the airline trip, hotel, peop ... " More

By a verified traveler on Sun 10 Dec 2017

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Hotel Description

An all-inclusive stay in Playa del Carmen awaits you at Iberostar Tucan All inclusive. You'll be within a 15-minute walk of Playacar Golf Club and 3 km (1.9 mi) from Playa del Carmen Maritime Terminal. Highlights at this beachfront resort include 5 restaurants, 4 outdoor swimming pools, and 2 poolside bars.

You can enjoy flat-screen TVs with satellite channels, and all 350 rooms feature free WiFi, balconies, and private yards. Minibars provide free refreshments, and room service is also available. Ceiling fans, safes, and hair dryers are also available.

The restaurant, Bonsai, serves Japanese cuisine and is open for dinner. With 5 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite free kids' club, fitness center, and sauna. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and spa services. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this 3.5-star Playacar resort include El Camaleon Golf Club and Xcaret Eco Theme Park.

Iberostar Tucan All inclusive ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Pros: Everything
This was our first time, traveling to Mexico. Not knowing what to expect, we were so pleased with everything, including the airline trip, hotel, people, and beautiful surroundings. They did all in their power to please us. Mexico is a beautiful country and the people are lovely.

Posted by , from Ogden,Utah on Dec 10, 2017

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4 out of 5
Only Con is that as a "kid friendly" hotel, smoking is allowed almost anywhere & everywhere. Other than that, it was fabulous!

Posted by on Jul 8, 2017

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5 out of 5

Attention to Detail

Pros: Jungle setting with native animals roaming about. Lovely large pool and great beach. The entire resort was kept very clean, secure and safe.
Cons: Difficult to reserve more than 3 nights a week at specialty international restaurants.
Location: Great location less than 5-minute walk from beach. Tulum Mayan ruins and many cenotes and protected bays for good snorkeling within half hour drive.
My family thoroughly enjoyed our week-long stay at Iberostar Tucan. Every one of the plethora of staff, from food servers, maids, entertainers, and registration personnel, were friendly, smiling, and went out of their way to be helpful. We especially liked the resort's design around the natural jungle foliage and native docile animals walking around. The resort provides plenty of sports and activities to chose from, and the live nighttime entertainment is good quality, providing a balanced combination of Latin, American, and international themes and flavor, a strong emphasis on comedy and dance, and focus on audience participation. My 8-year old daughter loved the giant pool, ice cream stand, and abundant wildlife. Great concierge service designed a day trip especially tailored to our desired activities and interests. The food, both at the buffets and specialty international restaurants, was very good.

Posted by , from Sacramento, California on Jun 21, 2017

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5 out of 5
Staff were extremely nice and the beach was great, wouldn't hesitate to stay at this facility again, first time with iberostar, after our great experience with tucan will look for other iberostar to stay at as well

Posted by on Sep 28, 2016

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3 out of 5

Very nice hotel, but...

This is a wonderful hotel if you are 70 years old, have very low energy or are just exhausted and want to spend a week doing nothing. If that's not you, it's not worth it to pay for All-Inclusive. You can get a much cheaper hotel in the center. you would be a couple of blocks from the beach and surrounded by hundreds of restaurants and bars. Another reason not to go for an All-Inclusive hotel is that there is so much stuff to do in the area (parks, activities, tours...) and you would definitely be missing out if you just stay in the hotel.

Posted by , from Dallas, TX on Aug 31, 2016

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5 out of 5

Wow!! 5th time in playa, one of the best hotels!

After reading all reviews before I booked , now I know every single complain people posted were ridiculous. traveled with my 5yr and 9yr old. Ground were amazing. Pools was beautiful and deep enough but at same time had parts that were not deep for kids. There is s parate pool with slides for kids next to a playground by kids club. Never ever had problems finding beach chair or pool chair. Beach was super clean and amazing. There is so many choices on food for you to pick from. Rooms were nice and clean .

Posted by , from dallas, Tx on Jun 27, 2016

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5 out of 5

Ideal place to relax and enjoy life!

Pros: We love the wildlife on the grounds, so much fun seeing monkeys swinging through the trees. It's gorgeous to walk through the jungle. So peaceful!
Cons: The majority of the pool is very deep. Make sure you buy or bring a float with you.
Location: There are an endless amount of nearby attractions in the area. Enjoy them all!
We had a fabulous time. It was our second visit and they have made a lot of upgrades since last year. It's a bit fancier but maintains its friendly atmosphere. They upgraded the food, lots of culinary delights. We loved the food and enjoyed the restaurants as well as the buffets. The staff is incredible! So helpful and always smiling and saying Hola. The staff at the reception desk are so helpful and kind. Thank you to them! The pool is large enough so you never feel cramped and the pool games were fun. The ocean was so clear and not too choppy so we could swim in it every day. So refreshing. We didn't have children with us but it looks like it's a great place to enjoy with children. The whole area is filled with so many fun activities and sightseeing opportunities. We loved it and will definitely be back!

Posted by , from Boston, MA on Apr 22, 2016

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4 out of 5

On the beach!

Pros: The surroundings were beautiful!
Cons: The lighting in the bathroom was not very good and not enough plug-ins next to the bed!
Location: Everything is within 5-10 min. in a taxi!
We had a great room, close to everything, right on the beach, junior suite! We will go back again next year! The food at the buffets and all the specialty restaurants was wonderful. This property is beautiful and relaxing!

Posted by , from Spartanburg, SC. on Mar 25, 2015

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5 out of 5

Excellent All-Inclusive Resort

Iberostar Tucan is a very nice property - clean rooms, good food, excellent beach. A unique feature of this resort is that it has a piece of jungle right in the middle of it - with a lot of wild and semi-wild animals (monkeys, iguanas, etc.) roaming around. There is a price to pay for it - there are some mosquitoes too - be careful after dark. The beach is also great here - very clean sand, no stones - so much better than many other parts of Mexico.

Posted by , from Boston, Massachusetts, USA on Mar 23, 2015

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5 out of 5

We had a great relaxing trip thanks

Pros: Close restaurants, Free breakfast, relaxing
Everything was great. The staff very friendly. Food was good drinks excellant. Pool and beach awesome

Posted by on Oct 15, 2012

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All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

  • Aerobics

Property Features

Iberostar Tucan All inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Tucan All inclusive offers its guests 4 outdoor swimming pools, a sauna, a fitness center, and a children's pool. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. Spa services, a complimentary children's club, and an arcade/game room are also featured at Iberostar Tucan All inclusive. Self parking is free.

  • 350 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 5 conference rooms
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Onsite shopping

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.4 km / 37.6 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Bathrooms are partially open
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Private outdoor space
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

  • Body treatments


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • 24-hour check-in

Hotel Names

  • Iberostar Tucan
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal
  • Playa Del Carmen Iberostar