Hotel Riu Palace Mexico - All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
Minibar, in-room safe, blackout drapes, iron/ironing board
6 restaurants, breakfast, dinner served; Italian cuisine
Reception
On the beach, white sand, sun loungers, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • Pool

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior (U))

8.0 out of 10
Very good
(14 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior (L))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(77 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior (E))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (M)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Suite Junior with Garden View

  • 419 sq ft
  • Sleeps 4

Suite Junior

  • 419 sq ft
  • Sleeps 4

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

Room Superior

  • 419 sq ft
  • Sleeps 4

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach are also within half a mile (1 km).

What's nearby

  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Playacar Beach - 10 min walk - 0.5 miles
  • Quinta Avenida - 4 min drive - 2.0 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 9 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Festival Grand Buffet - ‬12 min walk
  • ‪La Terraza - ‬5 min walk
  • ‪rosa roja - ‬1 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

How close is Hotel Riu Palace Mexico - All Inclusive to the airport?

Hotel Riu Palace Mexico - All Inclusive is 19.9 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of Aug 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on Aug 30, 2025 start from $226.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Palace Mexico - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Mexico - All Inclusive.

How close is Hotel Riu Palace Mexico - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Mexico - All Inclusive offer free breakfast?

Hotel Riu Palace Mexico - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Mexico - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Mexico - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Hotel Riu Palace Mexico - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy massages.

How close is Hotel Riu Palace Mexico - All Inclusive to downtown Playa del Carmen?

Hotel Riu Palace Mexico - All Inclusive is 2 mi away from Playa del Carmen.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1006 reviews
Rating 8 - Good. 203 out of 1006 reviews
Rating 6 - Okay. 93 out of 1006 reviews
Rating 4 - Poor. 33 out of 1006 reviews
Rating 2 - Terrible. 34 out of 1006 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

ALVARO, bronx

Liked: Cleanliness, staff & service
Comfort=exellent Staff=amazing Food=exellent Service=exellent Lobby area= not appealing to Mexican culture Feel cold
Stayed 4 nights in Jul 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2025

10/10 Excellent

Amber

We have been to Riu 5x and every time the staff goes above and beyond for guest. The food is amazing the rooms are very clean. The beach is also kept up and staff are out all day asking if you need anything. H
Stayed 3 nights in May 2025

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Stayed 3 nights in May 2025

8/10 Good

Yelena

Traveled with group
Liked: Cleanliness, staff & service, amenities
In overall we had a great vacation. The food was great and surprisingly food at the buffet was better than at the restaurants. Rooms was clean ( except we killed several cockroaches). Towels and bedsheets were worn out and yelloish color. Hard to find shade on beach
Stayed 10 nights in May 2025

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the out most welcoming and very hard working. So much to do. The beach was so beautiful. The Rui hotel is a great place to stay.
Stayed 6 nights in May 2025

10/10 Excellent

Kiran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staff service, food, entertainment..
Stayed 4 nights in May 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The staff was amazing and attentive. The property was clean
Stayed 5 nights in May 2025

10/10 Excellent

Sandra Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

2/10 Terrible

Jodean

Stayed 4 nights in May 2025

8/10 Good

Gorjana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendy staff Great lobby bar Access to all specialty restaurants without making reservations
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Adisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.All employees are very helpfull and friendly. Food choices and entertainment are great.I would highly recomend this resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mildred J, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

Teah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Maricruz

Traveled with family
Disliked: Amenities
Rooms were old and dusty
Stayed 3 nights in Apr 2025

10/10 Excellent

Benny I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 5 nights in Apr 2025

10/10 Excellent

Joseph

Stayed 9 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive I've been with my family, by far.
Stayed 5 nights in Mar 2025

10/10 Excellent

Khiem

Liked: Staff & service, amenities, property conditions & facilities
Nice property
Stayed 5 nights in Apr 2025

10/10 Excellent

Leonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and welcoming❤️
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

desmond, Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing place Will tell friends to try it
Stayed 5 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and resort were both wonderful, had an amazing time!
Stayed 6 nights in Mar 2025