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Hotel Description

4.5-star adults-only hotel near Quinta Avenida, connected to a shopping center

Beach, shopping nearby

At this Downtown hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within half a mile (1 km).

Luxury amenities

A nightclub, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Make the most of the 24-hour fitness center and a rooftop terrace, and relax with drinks at one of the 3 bars/lounges.

Free WiFi, LED TVs

The 92 guestrooms have LED TVs with digital channels and offer free WiFi and 24-hour room service. Other amenities include minibars, premium bedding, and rainfall showerheads.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$169* Per night/room Jan 29 - Jan 30

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Thompson Playa Del Carmen - Adults Only ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Thompson Playa Del Carmen - Adults Only

Everyone (2) Couples (1)
5 out of 5
The Thompson Beach House was prefect and the staff there were beyond exceptional.

Posted by on Sep 19, 2019

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4 out of 5
The hotel is absolutely amazing and a lovely place to stay in a premiere location. The facilities are very modern, clean and comfortable. The only con is that upon booking we were only made aware of the daily resort fee but there is also an incidentals fee of $100 per day which for us was $600 that they wanted paid upfront in addition to the daily resort fee. Other than that, we had a pretty nice experience.

Posted by , from Virginia on Jul 22, 2018

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2 out of 5

Long Weekend in Playa

Location: Great location, but not suitable for a hotel (in my opinion).
Stayed at the Thompson Hotel for a long weekend to get away. I would not recommend this hotel at all if you are looking for anything remotely relaxing. The noise from the parties on the street kept us awake until 3 or 5 in the morning. After the 2nd night we moved to the sister property, Thompson Beach House......amazing! The staff was awesome, views and room were relaxing. I did not want to leave. Love Playa del Carmen and thankful we found the right place for us eventually.

Posted by on Feb 28, 2017

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Comment from Hotel Management

Mar 3, 2017 by Jose A

Thanks for leaving your feedback after you visit to Thompson, we value your comments as you mention we have two buildings one on the center of Playa where all the activity happens for guest that want to be on the center of it all and a more relaxing beach house for guests that are looking the relax and enjoy the sun. Hope you come back to visit our staff at the Beach House. Regards

About the Thompson Playa Del Carmen - Adults Only

Location 5th Avenida Norte Por 12, Playa del Carmen, QROO 77710

Property Features

Thompson Playa Del Carmen - Adults Only offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. A business center and a meeting room are available. A nightclub, a rooftop terrace, and spa services are also featured at the luxury Thompson Playa Del Carmen - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.1 km / 34.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Thompson Playa Del Carmen - Adults Only offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.

Thompson Playa Del Carmen - Adults Only has 3 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 40 per pet, per day, plus a deposit of USD 150 per night
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 150 per night
  • Pet fee: USD 40 per pet, per day
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Thompson Playa Carmen Hotel
  • Thompson Playa Carmen
  • Thompson Playa Carmen Hotel Playa del Carmen
  • Thompson Playa Carmen Playa del Carmen
  • Thompson Carmen Carmen
  • Thompson Playa Del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel
  • Thompson Playa Del Carmen - Adults Only Playa del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel Playa del Carmen

You should know

  • Thompson Playa Del Carmen - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Thompson Playa Del Carmen - Adults Only is listed in the 2017 Condé Nast Traveler Top 100 List.
url importing https://www.travelocity.com/Playa-del-Carmen-Hotels-Thompson-Playa-Del-Carmen---Adults-Only.h11620473-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.