4/10 Poor
Lindsay
Traveled with group
Sep 27, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant.
Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed
Lindsay
Stayed 5 nights in Sep 2025
