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On the beach
A stay at this Playacar property places you within half a mile (1 km) of Playacar Golf Club and 2 miles (3 km) of Quinta Avenida. Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are also within 2 miles (3 km).
This all-inclusive property features a full-service spa, a marina, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
In addition to LED TVs with cable channels, the 196 guestrooms offer WiFi and furnished balconies or patios. Refrigerators, free bottled water, and ceiling fans are also available.
Jun 3, 2019 by Micaela Castilla - Brand Executive
Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. We are sorry to know that you did not enjoy your stay in our hotel and we would like to apologize for any inconvenience that might have taken place. We would really appreciate if you gave us the opportunity to welcome you back in our hotel. Kind regards,
Apr 2, 2019 by Micaela Castilla - Brand Executive
Dear guest, It is an enormous pleasure to know that you liked the hotel and that you got to enjoy your vacations. Thank you for visiting us and we hope to see you soon again. Kind regards,
Feb 13, 2019 by Micaela Castilla - Brand Executive
Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. It would be a pleasure to welcome you again at The Reef Playacar. Kind regards,
May 30, 2018 by Micaela Castilla - Brand Executive
Dear Brian, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. Thank you for highlighting our variety of food. Our executive Chef and Restaurant Manager will be delighted to hear that you enjoyed our delicious food. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,
Jul 19, 2017 by Micaela Castilla - Brand Executive
Dear Gloria, We appreciate your comments about your recent stay in our hotel. We apologize for all the inconveniences you had in you room, we wish you had told us before you check-out, in order to give you a proper solution. It is a pleasure to know that you enjoyed the spa treatments. We would be pleased to welcome you and your daughter back at The Reef Playacar. Kind regards,
Aug 31, 2017 by Micaela Castilla - Brand Executive
Dear Bob & Family, It is a pleasure to read such a wonderful and detailed review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Indeed, our wonderful position in Playacar allows us to provide unique and recreational vacations. It is a separated, safe and quite neighborhood, which is surrounded by nature and only a few minutes far away from the heart of Playa del Carmen, the 5th Avenue. Please rest assured that your feedback has been displayed in the hotel for all our staff to see, especially for Hector. They will be truly motivated by your kind words, as they continuously endeavor to go beyond our guest’s expectations of service. We are glad to know that you enjoyed our beautiful beach and the non-motorized water sports. We would be pleased to welcome you and your family back at The Reef Playacar. Kind regards,
Jul 11, 2017 by Micaela Castilla - Brand Executive
Dear queen b, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcoming you on the past days. It is a pleasure to know that you liked our location, beach and our hotel facilities. We are sorry to know that you did not enjoy our the food offered in our buffet and snack bar together with the drinks. We try very hard to please all our guest wishes by offering a variety of dishes at the buffet and two a la carte restaurants. Regarding the swimming pool please let us inform you that we have staff that is in charge of cleaning it every day to provide our guests a comfortable and nice surroundings to enjoy. We do hope to have the opportunity of hosting you in the future, so we can change your perspective and offer you the hospitality that distinguishes us. Kind regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
The Reef Playacar Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Playacar Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. This all-inclusive property also offers a complimentary children's club, a children's pool, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.
Available in some public areas: WiFi (surcharge)
Free self parking
The Reef Playacar Resort & Spa - All Inclusive offers 196 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
The Reef Playacar Resort & Spa - All Inclusive has 3 restaurants on site.
A marina and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Spa at The Reef has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.