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Ame Hotel Boutique & Spa

4.0 star property
4-star spa hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Ame Hotel Boutique & Spa

Outdoor pool, pool umbrellas, sun loungers
Sauna, hot tub, steam room, 1 treatment room, massages
Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe
Outdoor pool, pool umbrellas, sun loungers
Executive suite with bathtub | Bathroom | Shower, designer toiletries, hair dryer, slippers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Mamitas Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite

  • 301 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for King Suite with Balcony

Premium bedding, down comforters, Select Comfort beds, in-room safe

King Suite with Balcony

  • City view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room with Balcony

  • Garden view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, in-room safe

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Presidential

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Presidential

  • 581 sq ft
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Executive

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Seaside stay .Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Super Chedraui Selecto Avenida 10 are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Diez, Parrilla Argentina - ‬1 min walk

About this property

Ame Hotel Boutique & Spa

4-star spa hotel near Quinta Avenida
Ame Hotel Boutique & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Ame Hotel Boutique & Spa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 31 guestrooms or units
  • 4 levels
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Elevator
  • Smoking in designated areas
Ame Hotel Boutique & Spa offers 31 accommodations with safes and slippers. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Soul Spa has 1 treatment room. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Sofía by Bunik
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  • Air conditioning
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The price is $42
Jun 1 - Jun 2
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ame Hotel Boutique & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2500 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 200 for adults and MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

How close is Ame Hotel Boutique & Spa to the airport?

Ame Hotel Boutique & Spa is 22.6 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Ame Hotel Boutique & Spa?

As of May 7, 2026, prices found for a 1-night stay for 2 adults at Ame Hotel Boutique & Spa on May 8, 2026 start from $61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ame Hotel Boutique & Spa have an airport shuttle?

Airport shuttle services are not available at Ame Hotel Boutique & Spa.

How close is Ame Hotel Boutique & Spa to the beach?

This hotel is a short 5-minute walk from Playa del Carmen Main Beach and 5-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Ame Hotel Boutique & Spa offer free breakfast?

Free breakfast isn’t provided at Ame Hotel Boutique & Spa, but continental breakfast is offered for a fee of MXN 200 for adults and MXN 200 for children. It's available every day from 8:30 AM to 11:30 AM.

Is there a casino at Ame Hotel Boutique & Spa?

No, there is no casino at this hotel, but Riviera Gran Casino (13-min walk) is nearby.

What time is check-in at Ame Hotel Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Ame Hotel Boutique & Spa?

Free parking is not available at this hotel.

Does Ame Hotel Boutique & Spa have a pool?

Ame Hotel Boutique & Spa features an outdoor pool.

Does Ame Hotel Boutique & Spa have a spa?

Pamper yourself with a day at Soul Spa, where you can enjoy massages.

How close is Ame Hotel Boutique & Spa to downtown Playa del Carmen?

Ame Hotel Boutique & Spa is 0.4 mi away from Playa del Carmen.

Ame Hotel Boutique & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 48 out of 82 reviews
Rating 8 - Good. 16 out of 82 reviews
Rating 6 - Okay. 7 out of 82 reviews
Rating 4 - Poor. 5 out of 82 reviews
Rating 2 - Terrible. 6 out of 82 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

THENEKHAM

Traveled with partner
Staff, good service and great location
Stayed 7 nights in Jan 2026

10/10 Excellent

Alberto

Stayed 4 nights in Jan 2026

10/10 Excellent

eduardo

Stayed 1 night in Jan 2026

10/10 Excellent

Wells

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel does not have a bar but the staff was very nice and helpful
Stayed 4 nights in Jan 2026

8/10 Good

MYUNGJIN, Long Beach

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and all staff are excellent.
Stayed 5 nights in Jan 2026

4/10 Poor

Tracey

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and beds comfortable. But this is not a 5 star hotel, 2.5. No amenities. 3 pool chairs, no pool service as advertised, no bottled water. Our room didn’t have balcony chairs, but they brought up 2 from the dining room. Staff are super nice and were helpful. The location is great… close to the beach and 5th in this area isn’t too loud. Starbucks and lovely French pastry shop are steps away!
Stayed 7 nights in Jan 2026

10/10 Excellent

Renata

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time at this hotel! Great location and service! Pool area is a must!
Stayed 3 nights in Jan 2026

6/10 Okay

HO

The room is clean. The staff are kind and very helpful. The swimming pool area needs to be upgraded. The internet was upgraded during the stay. The towels are old. This is not a 4-star hotel, but a 3-star hotel.
Stayed 4 nights in Jan 2026

10/10 Excellent

Isaac

Stayed 1 night in Jan 2026

10/10 Excellent

LUCIA

Liked: Cleanliness, amenities, property conditions & facilities
Great Location, just a few steps fron 5th st.
Stayed 7 nights in Jan 2026

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Great location and friendly staff. The location is excellent for the price, and the staff were very friendly and helpful throughout our stay. The pool area is nice, though not particularly impressive. Our initial room had a musty/mildewy smell, but the staff were accommodating and helped us change to another room that was better. The hotel uses multiple Wi-Fi networks, which made staying connected a bit difficult depending on where you were. There’s no bottled water in the rooms; instead, you fill bottles from a large water cooler in the lobby. Overall, we had a good stay and would still recommend it for the location and value.
Stayed 3 nights in Dec 2025

2/10 Terrible

Ibrahim, Elk Grove Village

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very Disappointing – Misleading Listing & Poor Service I stayed at this hotel from Dec 30–Jan 1 and booked two rooms with balcony and street view through Expedia. The experience was unacceptable. There is no real 24/7 front desk. After certain hours, only security is present. I landed around 6 PM and called the front desk many times before arrival — no one ever answered. Upon arrival, we were given rooms with a balcony but no street view, which is not what we booked or paid for. I showed them my Expedia confirmation, but they didn’t care, blamed Expedia, and then asked for $200+ per room to “upgrade” us to the exact room type we had already purchased. Basic amenities were missing — not even bottled water was provided in the room. The bathroom faucet is poorly designed and positioned so close to the sink that turning on the water causes it to splash everywhere, soaking you. Customer service was dismissive and unhelpful. This hotel clearly relies on misleading listings and inflated ratings. There are many better hotels around Quinta Avenida. Recommendation: stay away from this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Max

Stayed 4 nights in Jan 2026

2/10 Terrible

Gabriel

Stayed 1 night in Jan 2026

10/10 Excellent

Hany

Very clean rooms, super friendly staff, close & convenient. Will be back
Stayed 3 nights in Jan 2026

6/10 Okay

Bimal, South Barrington

Stayed 6 nights in Dec 2025

10/10 Excellent

Nabile Musaine

Traveled with group
Liked: Cleanliness, staff & service, amenities
Habitación limpia, cómoda. Ubicación del hotel excelente. No se escucha el ruido de fuera. Volvería a reservar. Sin embargo algo por mejorar sería el internet.
Stayed 1 night in Jan 2026

2/10 Terrible

Byron

Stayed 1 night in Dec 2025

6/10 Okay

Tony

Stayed 4 nights in Dec 2025

10/10 Excellent

Kieran

Stayed 2 nights in Dec 2025

10/10 Excellent

Imad

Stayed 7 nights in Dec 2025

10/10 Excellent

Sandyrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Ame! Gold find! The staff goes above and beyond. I just wish the sauna could be open more hours. They open later in the morning. Thank you!
Stayed 1 night in Dec 2025

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ame hotel is gorgeous. The front desk staff are just lovely . I love rooftop pool. The hotel is close to everything amazing restaurants up the block . Starbucks on the corner it’s a great location !!!
Stayed 3 nights in Dec 2025

10/10 Excellent

BERENIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, great customer service from all staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Fallon, Grants Pass

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Great location.
Stayed 6 nights in Oct 2025