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4.5 out of 5

"Rooms and space were very large. Staff was great to deal with. Very convenient to restaurants, shops, and the beach. It is in the middle of everyth ... " More

By a verified traveler on Mon 26 Jun 2023

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Hotel Description

3-star hotel near Playa del Carmen Main Beach

City center stay

A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Calle 12 and Calle Corazón are also within half a mile (1 km).

Outdoor pool, terrace

An outdoor pool is featured at this hotel, along with self parking. WiFi in public areas is free. A terrace and a safe deposit box are also provided.

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$83* Per night/room Apr 28 - Apr 29

Two Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Sole Suites ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sole Suites

Everyone (1) Family (1)
5 out of 5

Posted by on Dec 7, 2023

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4 out of 5
Rooms and space were very large. Staff was great to deal with. Very convenient to restaurants, shops, and the beach. It is in the middle of everything so expect loud music blasting until the early morning hours every day from the nearby clubs. In spite of that we slept well and were comfortable. The only negative thing to say is that the bathrooms do not have air conditioning. The rest of the spaces do but the bathrooms are very very hot.

Posted by on Jun 26, 2023

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Property Features

Sole Suites offers its guests an outdoor pool, a terrace, and a front-desk safe. WiFi is free in public spaces. Sole Suites also features a porter and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 20 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Sole Suites offers 20 air-conditioned accommodations with safes and irons/ironing boards. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. 42-inch Smart televisions come with satellite channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Dining room
  • Sitting area
  • Smart television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (once per stay)
  • Safe
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Snorkeling nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: MXN 500 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 4000 per stay
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 180 per day
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sole Suites Hotel
  • SOLE Suites by GuruHotel
  • SOLE Suites Quinta Avenida
  • Sole Suites Playa del Carmen
  • Sole Suites Hotel Playa del Carmen

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.