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Serenity Hotel Boutique by Alsol

4.0 star property
4-star hotel near Mamitas Beach

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Photo gallery for Serenity Hotel Boutique by Alsol

Relax by the rooftop pool with a clear view of the sky and clouds, surrounded by lounge chairs and umbrellas.
Relax in a stylish living area with a sofa, dining table, and a view of lush greenery.
Relax in a spacious room with a large bed, flat-screen TV, and comfortable armchair.
Enjoy a city view from the large window, relax in a spacious room with a flat-screen TV and dining area.
Relax in style with ocean views from this serene outdoor lounge area, featuring comfortable seating and a convenient table.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪5 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 829 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

9.4 out of 10
Exceptional
(14 reviews)
  • 603 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

1 bedroom, premium bedding, in-room safe, laptop workspace

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

1 bedroom, premium bedding, in-room safe, laptop workspace

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Mamitas Beach and Quinta Avenida. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles
  • Xcaret Eco Theme Park - 12 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique by Alsol

4-star hotel near Mamitas Beach
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique by Alsol. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 30 guestrooms or units
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, German, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 3.03 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

How close is Serenity Hotel Boutique by Alsol to the airport?

Serenity Hotel Boutique by Alsol is 22 mi (270-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Serenity Hotel Boutique by Alsol?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on Jul 25, 2025 start from $81.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenity Hotel Boutique by Alsol have an airport shuttle?

Serenity Hotel Boutique by Alsol offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of USD 85 per vehicle.

How close is Serenity Hotel Boutique by Alsol to the beach?

This hotel is a short 6-minute walk from Mamitas Beach and 7-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Serenity Hotel Boutique by Alsol offer free breakfast?

Serenity Hotel Boutique by Alsol does not offer free breakfast.

Is there a casino at Serenity Hotel Boutique by Alsol?

No, there is no casino at this hotel, but Riviera Gran Casino (20-min walk) is nearby.

What time is check-in at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Serenity Hotel Boutique by Alsol?

Free parking is not available at this hotel. Self parking is available for USD 15 per night, and valet parking for USD 15 per night.

Does Serenity Hotel Boutique by Alsol have a pool?

Serenity Hotel Boutique by Alsol features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 7:00 PM.

Does Serenity Hotel Boutique by Alsol have a restaurant?

Yes, there is a restaurant on site.

Does Serenity Hotel Boutique by Alsol have a spa?

There are no spa services available at this hotel.

How close is Serenity Hotel Boutique by Alsol to downtown Playa del Carmen?

Serenity Hotel Boutique by Alsol is 0.7 mi away from Playa del Carmen.

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 328 out of 478 reviews
Rating 8 - Good. 98 out of 478 reviews
Rating 6 - Okay. 28 out of 478 reviews
Rating 4 - Poor. 10 out of 478 reviews
Rating 2 - Terrible. 14 out of 478 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay there again

We got one that’s set up like a one bedroom. Kitchenette, nice dining table and sofa in one space separated from bedroom and bathroom.Clean and quiet. Nice staffs.Don’t expect wonderful views outside of balcony, you’re in the “city”,just get a higher floor. We checked out the roof top pool. A very nice set up, if you like to hang by the pool it’s for you. We paid a fee to hotel to use the Martina Beach Club. Worth it !
Stayed 3 nights in Mar 2025

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
Stayed 10 nights in Apr 2025

10/10 Excellent

Memory

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, clean, comfortable, excellent service.

Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.
Stayed 7 nights in Mar 2025

8/10 Good

Daniel, belize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Stayed 3 nights in Feb 2025

10/10 Excellent

Richard, NEW YORK

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very clean. Very Safe. Walkable to 5th Ave and 38Th Street Public Beach
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool on the roof!
Stayed 4 nights in Mar 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waiters and Lupita at tge main desk were excellent
Stayed 3 nights in Feb 2025

8/10 Good

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here because our first was so pleasant. We loved the staff, large clean and quiet rooms. We find the location really convenient and still just enough removed from the loud areas of 5th Ave. We will continue to go back here again and again. No reason to look for a different hotel.
Stayed 5 nights in Feb 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Deisy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rude front lady staff making a big deal about towels I would not stay here again
Stayed 3 nights in Feb 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Feb 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

weijie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
Stayed 10 nights in Jan 2025

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025

6/10 Okay

DEBORAH

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Stayed 7 nights in Jan 2025

10/10 Excellent

Patrick

Stayed 5 nights in Jan 2025

8/10 Good

DORIS, Blue Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fio
Stayed 3 nights in Jan 2025

6/10 Okay

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Stayed 1 night in Jan 2025