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"We wanted to stay an extra day so we booked this place. It is actually huge. The inside looked like a Mexican Villa with a huge pool. We loved the way ... " More

By a verified traveler on Mon 09 Aug 2021

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Hotel Description

3.5-star Colonial hotel near Quinta Avenida

Heart of Playa del Carmen

Your stay at this Downtown Playa del Carmen hotel places you within 6 miles (10 km) of Grand Coral Golf Riviera Maya and Xplor Theme Park. El Camaleon Mayakoba Golf Course and Xcaret Eco Theme Park are also within 6 miles (10 km).

Outdoor pool

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a safe deposit box. Multilingual staff can provide around-the-clock assistance and free newspapers are on offer.

Comfort Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$67* Per night/room Feb 1 - Feb 2

Deluxe Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Shared Dormitory, Mixed Dorm

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Basic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SC Hotel Playa del Carmen ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SC Hotel Playa del Carmen

Everyone (4) Couples (1)
4 out of 5
We wanted to stay an extra day so we booked this place. It is actually huge. The inside looked like a Mexican Villa with a huge pool. We loved the way it looked. Now for the bad, the fridge was not working, the TV was not a big flat screen, the beds were not that comfortable. But overall it was not too bad and it was very affordable. Do not count on the wifi to work. Pool closes at 10 pm.

Posted by on Aug 9, 2021

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4 out of 5
We had a great stay. We stayed in the new part.. Did not like the step entering the bathroom and neither did my toes!

Posted by on Mar 22, 2019

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Comment from Hotel Management

May 9, 2019 by Departamento de reservaciones

Greetings. We appreciate your comments and try to solve the problem.

2 out of 5

Posted by on Jan 2, 2019

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4 out of 5
Angus was very nice to us through out our stay. The room was ok. It didnt have a mini fridge or kitchenette as other did.

Posted by on Jul 30, 2018

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Comment from Hotel Management

Jul 31, 2018 by Reservations department

Greetings. Thank you very much for your positive comments, we hope we can count on your visit again.

2 out of 5

Not what I expected!

Pros: The pool area was nice and the location was within walking distance of everything.
Cons: The beds were hard and the pillows were also small and hard. They should also offer a/c in all rooms and should provide clean towels daily.
Location: Not the best neighborhood, but close to shopping and restaurants. The shuttle could not find the hotel so it took an extra half hour to get there.
I expected a 3 1/2 star hotel as was advertised and would consider this hotel to be a 2 star mostly due to the poor quality of the beds, pillows, no a/c and poor customer service. The hotel also charges a dollar for each towel after they have been changed once per stay. Who does this? The basic economy room does not have a/c which is crazy in Mexico! We were very disappointed so asked to upgrade and that process took forever. We did end up with a standard room which was better but still a 2 1/2 star room max with a/c and a fridge. After paying the difference they tried to take away the safe which had also been included in the first room. After arguing they did include it, but by time we finished checking in and swapping rooms we were both frustrated and disappointed.

Posted by on Mar 2, 2017

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Property Features

SC Hotel Playa del Carmen offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at SC Hotel Playa del Carmen. This 3.5-star Playa del Carmen hotel is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 2008
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi

Internet

Available in some public areas: Free WiFi

Room Amenities

SC Hotel Playa del Carmen offers 130 air-conditioned accommodations with blackout drapes/curtains.

  • Blackout drapes
  • Air conditioning

Nearby Activities

An outdoor pool and a children's pool are on site.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at SC Hotel Playa del Carmen

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property collects a 1.50 USD environmental tax at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel H&A
  • Playa del Carmen H A
  • Playa del Carmen Hotel H&A
  • Sc Del Carmen Del Carmen
  • SC Hotel Playa del Carmen Hotel
  • SC Hotel Playa del Carmen Playa del Carmen
  • SC Hotel Playa del Carmen Hotel Playa del Carmen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.