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4.3 out of 5

"I loved everything! The property, the staff...everything! " More

By a verified traveler on Wed 13 Nov 2019

Hotel Description

4.5-star beach property near Mamitas Beach Club

Steps from the beach

Within a 10-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 14 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Relax with a drink at one of the 16 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 394 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and Smart TVs with cable channels.

Paradisus Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Service One Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service One Bedroom Suite Swim up

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service One Bedroom Master Suite Swim up

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Suite Swim Up

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service Paradisus Junior Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 3 Max

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive ratings based on 36 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Everyone (27) Couples (6) Family (4)
3 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by Concierge La Perla

Dear guest, We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,

1 out of 5
I will NEVER stay at another Paradisus property. i don't understand how this resort has so many positive reviews. I did not find the staff to be friendly or accommodating at all. It was a project to arrange dinner reservations at a decent hour, and the restaurants were never packed. My overall conclusion is that they are unstaffed and unable to roll out the carpet for their guests. The water was dirty, not the Cancun crystal blue water I was hoping for. I WILL NEVER BE BACK!!!!

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 1, 2019 by Concierge La Perla

We are verry sorry about your unhapiness details. We will working on those, to make sure everithing in our resort will be perfect.

5 out of 5
I loved everything! The property, the staff...everything!

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 15, 2019 by Concierge La Perla

Thank you for your feedback. We hope having you with us in a shortly time, again!

2 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 1, 2019 by Concierge La Perla

Dear Guest, We are very sorry to not cover your expectations, we would have liked your feedback in order to improve our services. Kindest regards,

5 out of 5

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 31, 2019 by Concierge La Perla

Dear guest,We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,

4 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Concierge La Perla

Dear Gues, We hope you had wonderful time with us. Looking fordward to welcome you again in the future. Kind regards

5 out of 5
Paradisus La Perla is a great All-Incl hotel/resort. Connected to Esmerelda so hotel guests can share amenities and restaurants. Stayed adult only and it certainly was. Staff very helpful and welcoming. Food was great and particularly happy with how staff accomodated and were careful with some food allergies in our group. Wished there was a little more tondo in evenings, however it wasn't a zero. No bars before 11am was a bit odd, including no mimosas with the morning cup of joe. Would recommend and will likely stay here again. Very close but not in Playa Del Carmen. $25 and 15 minutes for a taxi (a van upto 7 people) Car cheaper.

Posted by , from Ft Worth on Aug 28, 2019

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Comment from Hotel Management

Aug 29, 2019 by Concierge La Perla

Dear Stephen, We appreciate your detail review and feedback from your previous stay with us. We hope you had a wonderful time with us, looking forward to welcome you again any time soon. Kindest regards,

3 out of 5
The resort is very nice, the rooms are very nice and clean all the time, most of the restaurants are good, some of them outside, the first time in a resort that the french restaurant is an outside restaurant. The entertainment was terrible, almost not existing. The resort is an adults only resort, but the children from the next door-Esmeralda were allowed in, and after certain hour they did not supposed to get to adults only, but nobody from the resort was checking and they were coming even at 10pm. People were complaing, but the resort did not do anything. Also, there is only one theater and it is at the family side-Esmeralda, so we had to go there. Because of it the quality of the shows was very poor, the room there got dirty and noisy in the show time. Another thing is that at the coffee shop we had to pay. It used to be free, now it is $1.50/coffee. The beach full os seaweed- too bad full of it.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Concierge La Perla

Dear guest, We appreciate your feedback. Your comments will pass to our management in order to improve our opportunity areas. Looking forward to welcome you again in the future. Kindest Regards

5 out of 5
This resort is beautiful, we love all the nature incorporated throughout the resort. My only complain is that there were not enough activities scheduled throughout the day, if there were it was difficult to know what was happening as we did not see any communication about it. Also, not a lot of areas to get drinks besides the pool area but once that closes we only saw a small bar open

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 22, 2019 by Concierge La Perla

Dear guest, We appreciate your feedback. We hope you had a wonderful time with us. We will work to improve our activities. Looking forward to welcome you again any time soon. Kindest regards,

5 out of 5
Very specious room, clean and modern. The whole place was a beautiful experience. I like the instructor who did the aquatic class his name was Angelo. A very happy person with a unique personality. He was Amazing. Another person who help us a lot with booking to the restaurants, and guide us through the hotel was Alfonso. The lady who clean our room was amazing her name is Dalila Vazquez . Overall my husband and I had a beautiful experience. The people there were very friendly and I’m fascinating with the Riviera Maya . We planning to come back next year with my parents.

Posted by on Aug 17, 2019

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About the Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Location 5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO 77710

Renovations + Closures

This property is closed from 22 April 2020 to 30 June 2020 (dates subject to change).

The property is undergoing renovations. The following areas are affected:

  • Dining venue

During renovations, the property will make every effort to minimize noise and disturbance.

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • Room service not included
  • All land activities, and recreational facilities and equipment included

Property Features

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 394 guestrooms or units
  • 3 levels
  • 5 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (53 km / 32.9 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers 394 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Perla All Adult All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult All Inclusive
  • Paradisus Playa Carmen Perla All Adult/All Inclusive
  • Paradisus Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adult/All
  • Paradisus Perla Adult/All
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adults /All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck

Promotions

Special Inclusions

Book a stay in a "Royal Service" suite and receive access to an elegant lounge for private check-in and check-out; private swimming pool, including bar; private beach, in the exclusive Royal Service area, with concierge service; water ritual at the YHI Spa; personalized pillow menu; personalized nightly turndown service; special in-room aromatherapy menu (additional charges apply); exclusive Royal Service fitness center; and Nespresso machine in the room.


Must book a "Royal Service One Bedroom Master Suite", "Royal Service One Bedroom Master Suite Swim up", "Royal Service One Bedroom Suite", "Royal Service One Bedroom Suite Swim up", "Royal Service Paradisus Junior Suite", "Royal Service Paradisus Junior Suite Partial Ocean view", or "Royal Service Paradisus Junior Suite Swim Up" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.