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4.6 out of 5

"The staff was wonderful and hotel was great!! There are lots of nice restaurants. Had really nice stay. " More

By a verified traveler on Tue 03 Jul 2018

Hotel Description

4.5-star beach property near Mamitas Beach Club

Seaside stay

Within a 10-minute walk of the property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 14 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Relax with a drink at one of the 16 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 394 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and Smart TVs with cable channels.

Room (Roulette)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$193 per night

Paradisus Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Service One Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service One Bedroom Suite Swim up

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service One Bedroom Master Suite Swim up

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Suite Swim Up

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive ratings based on 45 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Everyone (26) Couples (2)
5 out of 5
This was my first all-inclusive resort, so I don't have anything to compare it to, but let me tell you this is above and beyond... the toilet paper is scented. My boyfriend and I stayed in the royal service junior suite at La Perla rm 1401. The royal service in my opinion is worth every penny. Make sure to ask a lot of questions on everything that is offered because there is so much you might miss out. From spa access to snacks in your room. Royal Service: relaxing, quiet pool (not too busy), butler, private check-in/out w/ champagne, golf cart ride from main La Perla lobby to RS lobby. The butler you connect with via the whatsapp. Hector made reservations for every dinner (plan your dinners the 1st day), prepared a bubble bath, helped set up excursion planning, confirmed our transport to the airport, tour of the resort, and Hector was great when you asked him for suggestions or advice for the resort. Again just make sure to ask a lot of questions about extra things you can have. We missed out on just a couple. Food: our favorite restaurant was Bana the asian fusion. So yummy! I would avoid the buffets since the restaurants are so good. Other restaurants we loved, dinner: Fuego and Mole. Lunch: La Palapa, The grill, and room service. Breakfast: room service and La Palapa. The Market is just a lot of meat, no thanks Beach/Pool: the beach had a lot of seaweed, but we are more pool people anyways. They do have paddleboards, kayaks, and a sailboat tour. Main pool=party pool

Posted by on May 2, 2019

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Comment from Hotel Management

May 5, 2019 by Concierge La Perla

Dear Emily, We appreciate your kind and detail feedback regarding your previous stay with us, thank you for recognize the service from our staff members. Looking forward to welcome you again anytime soon. Kindest regards

4 out of 5

Posted by on May 2, 2019

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Comment from Hotel Management

May 2, 2019 by Concierge La Perla

Dear guest, We hope you had a wonderful time with us, looking forward to welcome you again in the future. Kindest regards,

5 out of 5
Food is great. Beach was covered with sea weed at times. Hotel needs better equipment to clean up the sea weed mess. One bobcat and 6 men inadequate.

Posted by , from Chicago on Feb 5, 2019

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Comment from Hotel Management

Feb 7, 2019 by Concierge La Perla

Dear Jeff, We appreciate your feedback. We hope you had a wonderful time with us. Looking forward to welcome you again. Warmest regards,

5 out of 5

Posted by on Feb 5, 2019

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Comment from Hotel Management

Apr 1, 2019 by Concierge La Perla

Dear guest, We hope you had a wonderful stay with us. Looking forward to welcome you again in the future. Kindest regards,

5 out of 5

Posted by on Sep 30, 2018

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Comment from Hotel Management

Sep 30, 2018 by Concierge La Perla

Dear guest, We hope to host you again in the future so we can pamper you. We appreciate your score. Kindest regards,

5 out of 5
The staff was wonderful and hotel was great!! There are lots of nice restaurants. Had really nice stay.

Posted by on Jul 3, 2018

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Comment from Hotel Management

Sep 2, 2018 by Concierge La Perla

Dear Guest, Thank you for your positive review, we really appreciate it. We hope to host you again in the future. Kindest regards,

4 out of 5
Absolutely beautiful grounds and resort!! Staff is friendly - great service. Good food, lots of healthy options. The beach was terrible, stunk like sewage and was covered in seaweed. Could not enjoy the beach at all. When you order a drink, be prepared to specify the exact brand of alcohol you want and have a visible tip ready for the bartender or waiter, or your drink will be made with the cheapest alcohol possible - yuck! Pools close at 8pm and there is nothing to do after dinner. Be prepared to entertain yourself at night.

Posted by , from Dallas, TX on May 29, 2018

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Comment from Hotel Management

Jun 26, 2018 by Concierge La Perla

Dear Angela, Regarding the beach, please be informed that we have a daily cleaning program to remove seaweed, even there is a tractor that removes it every morning at the beginning of the day. During the rest of the day, as you may noticed, our staff is frequently cleaning the beach. Unfortunately, despite our efforts, we cannot have control of the power of mother nature and sadly sometimes the seaweed surpass our capacity. It is important to recognize that this is a condition present in the whole area and there is not exclusive of our beach. Nevertheless, be confident that we will reinforce our cleaning program in order to maintain our beach in optimum conditions for enjoyment of our guests. We are very sorry we didn't exceed your expectations about the drinks, please be advised that our suppliers are certified with the highest stardards, but we appreciate your feedback. Feel assured that we transferred your notes to our Management in order to improve. Best regards,

5 out of 5

Resort was awesome!!

Husband and I stayed here for 5 nights on the adults only side. Yes there are kids on the other side of resort but we never had any problems with kids. Resort is gorgeous, rooms are amazing! Lots of food choices!! All the workers are very friendly and beach service was great too!! We enjoyed all of our days at the resort and don't have any complaints.

Posted by on Apr 2, 2018

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Comment from Hotel Management

Apr 11, 2018 by Concierge La Perla

Dear Stephanie, We appreciate your feedback. Thank you for your excellente review, it is our pleasure to read that you had a marvelous time here with us. Hope to host you again in the future. Kindest regards,

5 out of 5

Beautiful hotel close to the beach

The entire staff was wonderful during our 5 night stay. Wish we could have stayed longer!!! The food was excellent for all inclusive with a wide variety to choose from. The bartenders could make any drink you wanted. The housekeeping staff did an excellent job too! Not one complaint! Would highly recommend staying here!

Posted by , from Iowa on Jan 27, 2018

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Comment from Hotel Management

Jan 29, 2018 by Concierge La Perla

Dear Daw, We appreciate your excellent review. We are very glad to read that you had a truly Paradisus experience. We hope to host you again in the future so we can pamper you again. Kindest regards,

5 out of 5

Beautiful property

Pros: Didn't need to leave to find something to do. But I did anyway.
Cons: Nothing comes to mind.
Location: Tons of touristy things to do, just do a little digging.
Very nice property, staff friendly and helpful. Large property, takes a couple of days to really find your way around. Room was great, always clean. Beach was nice, lots of pools on site. Tons of food options, all that I had were good.

Posted by , from boston, wpb on Dec 18, 2017

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Comment from Hotel Management

Dec 19, 2017 by Concierge La Perla

Dear Geofd, We appreciate yourpositive and detailed review about your stay at Paradisus Playa del Carmen. We are thrilled to read that thoroughly enjoyed your stay and that you were able to get some rest & relaxation. We appreciate you taking the time to share the highlights of your stay with us.

About the Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Location 5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • All available beverages included
  • Motorized water sports not included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • Room service not included
  • All land activities, and recreational facilities and equipment included

Property Features

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is served daily. You'll find a business center on site. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 394 guestrooms or units
  • 3 levels
  • 5 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (53 km / 32.9 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers 394 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Perla All Adult All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult All Inclusive
  • Paradisus Playa Carmen Perla All Adult/All Inclusive
  • Paradisus Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adult/All
  • Paradisus Perla Adult/All
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adults /All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Extra Amenities

Book a stay in any room or rate category and receive access to Illy Corner (surcharge), Restaurant Passion by Martin Berasategui, Don Julio Corner tequila tasting (surcharge), Mexican romantic dinners (surcharge), and Moet & Chandon Corner sparkling wine tasting (surcharge).


Full details at check-in.

Special Inclusions

Book a stay in a "Royal Service" suite and receive access to an elegant lounge for private check-in and check-out; private swimming pool, including bar; private beach, in the exclusive Royal Service area, with concierge service; water ritual at the YHI Spa; personalized pillow menu; personalized nightly turndown service; special in-room aromatherapy menu (additional charges apply); exclusive Royal Service fitness center; and Nespresso machine in the room.


Must book a "Royal Service One Bedroom Master Suite", "Royal Service One Bedroom Master Suite Swim up", "Royal Service One Bedroom Suite", "Royal Service One Bedroom Suite Swim up", "Royal Service Paradisus Junior Suite", "Royal Service Paradisus Junior Suite Partial Ocean view", or "Royal Service Paradisus Junior Suite Swim Up" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.