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4.2 out of 5

"Excellent service. Staff very well trained. Particularly liked restaurant staff. Property in excellent condition. Very well maintained. I wished tha ... " More

By a verified traveler on Tue 14 Jun 2022

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Hotel Description

5-star beach aparthotel near Mamitas Beach

Steps from the beach

With a stay at this Luis Donaldo Colosio aparthotel, you'll be within half a mile (1 km) of Quinta Avenida and 2 miles (3 km) of Mamitas Beach. Quinta Alegría Shopping Mall is within 2 miles (3 km) and Río Secreto is within 9 miles (15 km).

All-inclusive

A full-service spa, 14 restaurants, and 4 outdoor pools are all featured at this all-inclusive aparthotel. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. Relax with a drink at one of the 16 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 394 apartments offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and Smart TVs with cable channels.

Roulette Room Playa del Carmen or La Perla

Bed Count 1 King Bed Maximum Occupancy 3 Max
$309* Per night/room Aug 30 - Aug 31

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve 1 Bedroom Deluxe Suite Adults

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Reserve One Bedroom Deluxe Swim Up Suite Adults

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Reserve One Bedroom Deluxe Master Swim Up Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms (Master)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Paradisus La Perla - Adults Only - All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Paradisus La Perla - Adults Only - All Inclusive

Everyone (21) Couples (8) Family (5)
4 out of 5
Excellent service. Staff very well trained. Particularly liked restaurant staff. Property in excellent condition. Very well maintained. I wished that the buffet in the adults-only section was open for dinner. It was only open for lunch and breakfast. If I wanted a buffet for dinner. I needed to go into the family section of the resort. Since I had booked an adults-only vacation this seemed like I got less than I paid for.

Posted by on Jun 14, 2022

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Comment from Hotel Management

Jun 15, 2022 by Guest Service Center Management

Dear Thomas, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon. Best regards

5 out of 5
This resort is absolutely beautiful! The staff are so helpful and amazing. The beach was excellent and the ocean was swimmable and amazing. The pool was very very cold, however,The ocean was warmer then the pool. We were served food and drink while at the pool, and at the beach. That was a first for us and we have been to a few resorts. There was entertainment of some sort every single night. Entertainment ends at 11:00 which was just fine for us. This is not a party resort, but it does offer dancing and music at the South Avenue bar which was a lot of fun. The resort is only about 20 minutes walking distance away from the bustle of 5th Avenue as well. We will be returning to this beautiful resort.

Posted by on Jan 30, 2022

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Comment from Hotel Management

Jan 31, 2022 by Guest Service Center Management

Dear Amy, Thank you for sharing your experience with us. We are happy to read about the great time you had at our beautiful resort and the wonderful service and attention provided by our amazing staff. We will be honored to host you again soon. Best regards

5 out of 5

Posted by on Dec 3, 2021

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4 out of 5
Service was attentive. Food was excellent. Property is a bit small but overall good experience

Posted by on Nov 20, 2021

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Comment from Hotel Management

Nov 22, 2021 by Guest Service Center Management

Dear Nyuk Har, Thank you for sharing your experience with us. We are happy to know you had a great time at our beautiful resort and you enjoyed our tasteful restaurants and the great service provided by our kind staff. We will be honored to host you again soon. Best regards

3 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by Concierge La Perla

Dear guest, We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,

1 out of 5
I will NEVER stay at another Paradisus property. i don't understand how this resort has so many positive reviews. I did not find the staff to be friendly or accommodating at all. It was a project to arrange dinner reservations at a decent hour, and the restaurants were never packed. My overall conclusion is that they are unstaffed and unable to roll out the carpet for their guests. The water was dirty, not the Cancun crystal blue water I was hoping for. I WILL NEVER BE BACK!!!!

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 1, 2019 by Concierge La Perla

We are verry sorry about your unhapiness details. We will working on those, to make sure everithing in our resort will be perfect.

5 out of 5
I loved everything! The property, the staff...everything!

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 15, 2019 by Concierge La Perla

Thank you for your feedback. We hope having you with us in a shortly time, again!

2 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 1, 2019 by Concierge La Perla

Dear Guest, We are very sorry to not cover your expectations, we would have liked your feedback in order to improve our services. Kindest regards,

5 out of 5

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 31, 2019 by Concierge La Perla

Dear guest,We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,

4 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Concierge La Perla

Dear Gues, We hope you had wonderful time with us. Looking fordward to welcome you again in the future. Kind regards

About the Paradisus La Perla - Adults Only - All Inclusive

Location 5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Room service not included

Property Features

Paradisus La Perla - Adults Only - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus La Perla - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. There's an onsite business center. Event space at this aparthotel measures 25000 square feet (2323 square meters) and includes a conference center. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Paradisus La Perla - Adults Only - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 394 guestrooms or units
  • 3 levels
  • 5 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Paradisus La Perla - Adults Only - All Inclusive offers 394 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Egyptian cotton linens
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Paradisus La Perla - Adults Only - All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Paradisus La Perla - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and Yes. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Grey water recycling system
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Perla All Adult All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult All Inclusive
  • Paradisus Playa Carmen Perla All Adult/All Inclusive
  • Paradisus Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adult/All
  • Paradisus Perla Adult/All
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adults /All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Perla Inclusive
  • Paradisus La Perla Adults Only All Inclusive
  • The Reserve for Adults at Paradisus Playa del Carmen
  • Paradisus La Perla - Adults Only - All Inclusive Aparthotel
  • Paradisus Playa del Carmen La Perla Adults Only /All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.