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IT Boutique Hotel & Restaurant

4.0 star property
4-star hotel near Playa del Carmen Main Beach

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Photo gallery for IT Boutique Hotel & Restaurant

Front of property
Porch
Restaurant
Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated

Deluxe Room

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Resort view

View all photos for Deluxe Plus

Deluxe Plus | Premium bedding, in-room safe, individually decorated

Deluxe Plus

8.0 out of 10
Very good
(4 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, Balcony

Premium Room, Balcony | Premium bedding, in-room safe, individually decorated

Premium Room, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite with Balcony

Suite with Balcony | Premium bedding, in-room safe, individually decorated

Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, individually decorated

Premium Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • City view

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About the neighborhood

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Zazil-ha hotel, you'll find Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida and Playa 38 are also within half a mile (1 km).

What's nearby

  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Coco Beach - 6 min walk - 0.4 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Pizza Italia - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬4 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Que Huevos - ‬3 min walk
  • ‪Roma Spaghetti - ‬3 min walk

About this property

IT Boutique Hotel & Restaurant

4-star hotel near Playa del Carmen Main Beach
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and spa services are also featured at IT Boutique Hotel & Restaurant. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Playa del Carmen hotel is smoke free.

  • 24 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Terrace on the roof
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Beach yoga
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 220 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

Frequently asked questions

How close is IT Boutique Hotel & Restaurant to the airport?

IT Boutique Hotel & Restaurant is 22.1 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does IT Boutique Hotel & Restaurant have an airport shuttle?

Airport shuttle services are not available at IT Boutique Hotel & Restaurant.

How close is IT Boutique Hotel & Restaurant to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 4-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does IT Boutique Hotel & Restaurant offer free breakfast?

Free breakfast isn’t provided at IT Boutique Hotel & Restaurant, but cooked-to-order breakfast is offered for a fee of MXN 220 per person. It's available every day from 8:00 AM to noon.

Is there a casino at IT Boutique Hotel & Restaurant?

No, there is no casino at this hotel, but Riviera Gran Casino (2-min drive) is nearby.

What time is check-in at IT Boutique Hotel & Restaurant?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at IT Boutique Hotel & Restaurant?

This hotel offers free self parking and extended parking.

Does IT Boutique Hotel & Restaurant have a pool?

IT Boutique Hotel & Restaurant features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does IT Boutique Hotel & Restaurant have a restaurant?

Yes, there are 2 restaurants on site.

Does IT Boutique Hotel & Restaurant have a spa?

This hotel doesn't have a spa, but it does offer facials, body treatments, and massages.

How close is IT Boutique Hotel & Restaurant to downtown Playa del Carmen?

IT Boutique Hotel & Restaurant is 0.8 mi away from Playa del Carmen.

IT Boutique Hotel & Restaurant Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 448 reviews
Rating 8 - Good. 100 out of 448 reviews
Rating 6 - Okay. 35 out of 448 reviews
Rating 4 - Poor. 21 out of 448 reviews
Rating 2 - Terrible. 22 out of 448 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Mayra

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew Paul, Minneapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were the best part! They made us feel welcome and at home. The property has beautiful roof top views and a close walk to the beach/ 5th Avenida. They made our trip a nice place to relax after a long day of adventures! The only thing I would change is longer hours open for the roof top (both morning and evening) would've been a nice option.
Stayed 7 nights in Sep 2025

10/10 Excellent

tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel . Near everything… The staff is amazing … Every one is very nice, helpffull and polite . Yago and Valentina from the front desk are amazing… Só nice and polite … I will go back in the future and will stay this this hotel for sure . I super recommend this facility … I had an amazing time . Thank you all …
Stayed 9 nights in Aug 2025

10/10 Excellent

ILDEFONSO MURAIRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent service
Stayed 4 nights in Aug 2025

6/10 Okay

Alexis, Royal Palm Beach

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The property overall was very nice. The staff was super friendly and helpful. The room was very small but it had a nice balcony and bathroom. The room was clean but no space to put anything such as clothes, shoes, etc. the pillows were very fat and uncomfortable. We asked for smaller pillows but unfortunately they did not have any. The curtain closing the sliding glass door was also broken and light would come into the room so I had to tie it with a hair tie. The property is walkable to everything including 5ta Avenida just one block away. The rooftop area is nice but not the best. The drinks were amazing though.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maritza, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jason, Vermilion

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian, Las Vegas

Stayed 3 nights in Jul 2025

10/10 Excellent

Nadia

Stayed 3 nights in Jul 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location... Great view from the roof top
Stayed 1 night in Jun 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service
Hotel was good very friendly staff. Stay
Stayed 4 nights in May 2025

10/10 Excellent

Diego A

Stayed 5 nights in May 2025

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience all around at IT Hotel Playa!
Stayed 1 night in May 2025

10/10 Excellent

GenieFrances

Stayed 1 night in Feb 2025

10/10 Excellent

Stevin Azo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
Stayed 5 nights in Mar 2025

10/10 Excellent

Rodney, Alhambra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received excellent assistance from Yair in reception.
Stayed 4 nights in Apr 2025

10/10 Excellent

Millia, Savannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel truly is centrally located. Staff was very friendly and so helpful in helping me to arrange a surprise for my fiancée. Definitely would not hesitate to stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Irelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing. All of the staff members were very helpful and friendly, particularly Yair, who made our experience even better. It was within 10 mins walking distance to a TON of great restaurants in every direction, and only about a 10 minute walk to the beach as well! If we stay in Playa del Carmen again we will certainly stay here!
Stayed 6 nights in Apr 2025

2/10 Terrible

Yusif

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this hotel to anyone. The booking came with "Free breakfast." However, you only get a limited selection of the menu such as fruit, eggs, and chicaquiles. Despite showing my booking info, the employees and supervisor still denied that breakfast was included. Also, the electricity would shut off randomly. My phone won't charge and I almost fell in the shower because the lights went out. Of course the hotel did not provide any sort of compensation or refund for these problems! There were so many other better hotels in the area so do your research but definitely don't go to IT Boutique unless you want to have a horrendous experience! R U N !!!
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point on this hotel, it was beyond expectations!! The staff are very helpful and super friendly !! The hotel is just off of busy 5th avenue, so you don’t get the noise, but, still benefit from being close to the action!! The beach is only steps away also. So many good restaurants and bars to enjoy close by! Breakfast was nice, only a couple options but, both options were plenty good for us!! I would come back to the IT Boutique in a heartbeat next time Playa Del Carmen is on my list !!
Stayed 9 nights in Mar 2025

8/10 Good

Michael Barry

Stayed 14 nights in Mar 2025

8/10 Good

Luis Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and friendly. The rooftop pools were nice the food was good. The only complaint I would have is the room had no safe and there was no way to lock my room door from the inside.
Stayed 5 nights in Mar 2025