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"It's difficult to put into words just how amazing the property and staff are. It was by far the best 5 days I've ever had. They have spared no expe
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5-star beachfront property near Playacar Golf Club
On the beach
You'll be within half a mile (1 km) of Xplor Theme Park and 2 miles (3 km) of Xcaret Eco Theme Park with a stay here. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).
All-inclusive
A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this luxury property. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and valet parking.
Free Internet, iPads
The 900 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPads. Other amenities include free minibar items, balconies or patios, and flat-screen TVs with cable channels.
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 23 Verified Reviews
Review Summary
4.9
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
Everyone (15)Couples (2)Family (5)
5 out of 5
Loved Xcaret's attention to detail, their heavy customer centric mindset, and the entire experience starting when we got picked up at the airport.
Posted by Galilea, from Seattle on Oct 8, 2019
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Comment from Hotel Management
Oct 8, 2019
by Jorge Ducoing
Dear Galilea,
Thank you for taking the time to share your kind feedback about your time at Hotel Xcaret México. We are thrilled by reading you had such a great time and look forward to your next visit in order to keep pampering you as you truly deserve!
Best regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
I really like the roof top pool on the FUEGO tower..
Posted by a verified traveler on Sep 26, 2019
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Comment from Hotel Management
Sep 27, 2019
by Jorge Ducoing
Dear Guest,
Thank you for taking the time to share your kind and positive feedback about your recent stay at Hotel Xcaret México. We are glad to read you enjoyed the entire facilities including the rooftop pool.
Looking forward to your next visit!
Kind regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
4 out of 5
Posted by a verified traveler on Jul 22, 2019
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Comment from Hotel Management
Aug 12, 2019
by Jorge Ducoing
Dear Anonymous;
Thank you for sharing your valuable comments with future travelers around the world! For us it is very important to know that you had a great experience in Hotel Xcaret Mexico.
Regards.
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Hotel Xcaret far exceeded my expectations! It was everything you dream of and more. What first struck me was the absolute beauty of the place everywhere your turn, every nook and cranny of this property is dazzling with nature and beauty. The staff where all phenomenal, so friendly and kind. When I asked how to get somewhere on the property, they would not just tell me how to get there, instead they would take the time to walk me there. There are so many options of things to do in this all inclusive with 8 theme parks and transportation is included. Staff are always available and ready to help and provide information. So many amazing restaurants, I believe there are 10 restaurants. The food is top-notch, so delicious. You will not go hungry here, food surrounds you! We did ziplining, hiking, jet speed boats, water rafting, salt water rivers that let you naturally float along, swimming through caves, made chocolate as the ancient Mayans used to, spa treatments, snuba (not scuba) diving, snorkeling and more! The beaches are just like in the pictures, gorgeous! Luxury, class, and beauty. Can't say enough about this place, and I can't think of one single complaint, there were no negatives to this stay. Dreaming of going back next year!
Posted by Cancuner, from Virginia on Jul 16, 2019
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Comment from Hotel Management
Aug 20, 2019
by Jorge Ducoing
Dear guest,
There are no enough words to describe how happy we feel by reading you had such a great time during your time with us.
Your detailed feedback and positive review will encourage everyone here in our family to keep up the good work and always guarantee the quality of our services.
We feel proud to read that besides the facilities, you enjoyed every inch of this beautiful paradise. We look forward to having you over again in the near future.
Best Regards
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Posted by a verified traveler on Jun 14, 2019
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Comment from Hotel Management
Jun 15, 2019
by Jorge Ducoing
Dear Guest,
Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable.
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
5 out of 5
This hotel is more than I expected. When they say its all inclusive they do mean it. All the parks, all food and drinks, all included. The staff is friendly everywhere you turn. Cannot wait to go back!
Posted by a verified traveler on Jun 2, 2019
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Comment from Hotel Management
Jun 4, 2019
by Jorge Ducoing
Dear Guest,
Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable.
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
5 out of 5
it was all very classy up scale nice hotel rooms people very nice
Posted by a verified traveler on Jun 2, 2019
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Comment from Hotel Management
Jun 4, 2019
by Jorge Ducoing
Dear Guest,
We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
5 out of 5
What a beautiful resort! We loved the private lagoons and the Xpiral Cathedral was a sight to behold. It felt like there were hidden gems everywhere. We enjoyed the boat ride to Xcaret Park. Great attention to detail throughout the resort. We would highly recommend this resort. It really is "all inclusive" considering that all of your transportation is included, whether to/from the airport or to/from the parks as well as meals at the resort/parks. Staff were very friendly and eager to please.
Posted by a verified traveler on Jun 1, 2019
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Comment from Hotel Management
Jun 2, 2019
by Jorge Ducoing
Dear Guest,
Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable.
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
5 out of 5
What an all inclusive should be! Absouletly one of the best all around experiences i have ever had on vacation!
Posted by Cj, from Los Angeles on May 24, 2019
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Comment from Hotel Management
May 25, 2019
by Jorge Ducoing
Dear Cj,
We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
5 out of 5
Posted by a verified traveler on Feb 19, 2019
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Comment from Hotel Management
Apr 3, 2019
by Jorge Ducoing
Dear Guest,
At Hotel Xcaret Mexico, we are absolutely grateful for the time you spent in sharing your kind feedback with us. All of our team feels grateful and motivated to read your words.
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
All-inclusive room rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Not included
Airport transfers
Gratuities
Minibar (all beverages included)
24-hour room service
Buffet and à la carte dining
Additional gratuities accepted
Airport transfers not included
Gratuities not included
All food and beverages included
Property Features
Some rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Valet parking is free. This 5-star Playa del Carmen property is smoke free.
900 guestrooms or units
6 levels
6 buildings
12 dining venues
2 bars by the pool
2 swim-up bars
8 bars or lounges
Built in 2017
Full breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 10
Children's pool
Waterslide
Separate living room
Free WiFi
Outdoor tennis court
Children's club (free)
Free theme park shuttle
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Separate dining area
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Property shuttles: Free airport shuttle and theme park shuttle
Parking: Free valet parking
Room Amenities
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with iPads and free minibar items. Rooms open to balconies or patios. These individually decorated accommodations have separate living rooms. Beds feature Egyptian cotton sheets. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio
Separate bedroom
Dining room
Living room
Stocked minibar (free)
iPad
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Egyptian cotton linens
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Unique decor
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.
Nearby Activities
10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Fishing on site
Water skiing nearby
Rowing or canoeing on site
Snorkeling nearby
Parasailing nearby
Fitness classes on site
Surfing/boogie boarding nearby
Kayaking on site
Scuba diving nearby
Yoga classes/instruction on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Mud bath in spa
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pets
Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lbs
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals exempt from fees/restrictions
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: MXN 3000 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
You should know
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Promotions
Free Park Access Offer
Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
