On the beach
You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).
A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Free Internet, comfy beds
The 900 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include pillowtop beds, living rooms, and 24-hour room service.
Sep 16, 2020 by Jorge Ducoing
Dear Dalba; We are really happy to read your kind comments, our staff is working with all the heart and knowing that this effort is well received is the best that we can read! We hope to host you once again very soon. Kind regards. Managing Director.
Sep 20, 2020 by Jorge Ducoing
Dear Richard; Thank you very much for such a nice review, we are so excited with it, we know that we are in a new stage and it everything is different, but knowing that our guests still enjoying, confirm that we are on the right direction. We hope we can be your destination once again. Managing Director Hotel Xcaret México
Jul 10, 2020 by Jorge Ducoing
Dear Guest, Thank you for choosing Hotel Xcaret México for your holidays, we are so glad to read you had an amazing time and we hope to see you again very soon! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México
Jun 28, 2020 by Jorge Ducoing
Dear Kristina, Thank you for choosing Hotel Xcaret México for your holidays, we appreciate your kind feedback and it will be very upbuilding for us to evaluate how can we improve our services. We tried to do our best despite all of the situations have been emerging during this pandemic but we can tell we felt short to your in your perception and we will be happy to overcome this and make it up to you if you grant us the privilege to come back in the future. Thank you for your kind words Kindest regards, Jorge Ducoing Managing Director Hotel Xcaret México
Mar 3, 2020 by Jorge Ducoing
Apreciable Huésped, Fue un verdadero placee recibirlos aqui en su casa, esperamos que su estadia haya sido relajante y podamos verlos nuevamente muy pronto. Saludos cordiales, Jorge Ducoing Dirección General Hotel Xcaret México
Dec 25, 2019 by Jorge Ducoing
Dear Guest, We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff. With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México. Sincerely, Jorge Ducoing Managing Director Hotel Xcaret México
Dec 22, 2019 by Jorge Ducoing
Dear Alicia, Thank you for taking from your time to share your feedback, we are thrilled by reading you felt safe and among family during your holidays, we look forward to your next visit! Best Regards, Jorge Ducoing Managing Director Hotel Xcaret México
Oct 8, 2019 by Jorge Ducoing
Dear Galilea, Thank you for taking the time to share your kind feedback about your time at Hotel Xcaret México. We are thrilled by reading you had such a great time and look forward to your next visit in order to keep pampering you as you truly deserve! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México
Sep 27, 2019 by Jorge Ducoing
Dear Guest, Thank you for taking the time to share your kind and positive feedback about your recent stay at Hotel Xcaret México. We are glad to read you enjoyed the entire facilities including the rooftop pool. Looking forward to your next visit! Kind regards, Jorge Ducoing Managing Director Hotel Xcaret México
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free full breakfast daily from 7:00 AM to noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.
10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a 24-hour fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.