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4.9 out of 5

"It's difficult to put into words just how amazing the property and staff are. It was by far the best 5 days I've ever had. They have spared no expe ... " More

By a verified traveler on Thu 06 Sep 2018

Hotel Description

5-star beachfront property near Playacar Golf Club

On the beach

You'll be within half a mile (1 km) of Xplor Theme Park and 2 miles (3 km) of Xcaret Eco Theme Park with a stay here. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).

All-inclusive

A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this luxury property. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and valet parking.

Free Internet, iPads

The 900 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPads. Other amenities include free minibar items, balconies or patios, and flat-screen TVs with cable channels.

Suite, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$503* Per night/room Oct 16 - Oct 17

Family Suite, Oceanfront (Tierra)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Garden Area (Swim Up)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Oceanfront (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 23 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (15) Couples (2) Family (5)
5 out of 5
Loved Xcaret's attention to detail, their heavy customer centric mindset, and the entire experience starting when we got picked up at the airport.

Posted by , from Seattle on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by Jorge Ducoing

Dear Galilea, Thank you for taking the time to share your kind feedback about your time at Hotel Xcaret México. We are thrilled by reading you had such a great time and look forward to your next visit in order to keep pampering you as you truly deserve! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
I really like the roof top pool on the FUEGO tower..

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 27, 2019 by Jorge Ducoing

Dear Guest, Thank you for taking the time to share your kind and positive feedback about your recent stay at Hotel Xcaret México. We are glad to read you enjoyed the entire facilities including the rooftop pool. Looking forward to your next visit! Kind regards, Jorge Ducoing Managing Director Hotel Xcaret México

4 out of 5

Posted by on Jul 22, 2019

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Comment from Hotel Management

Aug 12, 2019 by Jorge Ducoing

Dear Anonymous; Thank you for sharing your valuable comments with future travelers around the world! For us it is very important to know that you had a great experience in Hotel Xcaret Mexico. Regards. Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Hotel Xcaret far exceeded my expectations! It was everything you dream of and more. What first struck me was the absolute beauty of the place everywhere your turn, every nook and cranny of this property is dazzling with nature and beauty. The staff where all phenomenal, so friendly and kind. When I asked how to get somewhere on the property, they would not just tell me how to get there, instead they would take the time to walk me there. There are so many options of things to do in this all inclusive with 8 theme parks and transportation is included. Staff are always available and ready to help and provide information. So many amazing restaurants, I believe there are 10 restaurants. The food is top-notch, so delicious. You will not go hungry here, food surrounds you! We did ziplining, hiking, jet speed boats, water rafting, salt water rivers that let you naturally float along, swimming through caves, made chocolate as the ancient Mayans used to, spa treatments, snuba (not scuba) diving, snorkeling and more! The beaches are just like in the pictures, gorgeous! Luxury, class, and beauty. Can't say enough about this place, and I can't think of one single complaint, there were no negatives to this stay. Dreaming of going back next year!

Posted by , from Virginia on Jul 16, 2019

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Comment from Hotel Management

Aug 20, 2019 by Jorge Ducoing

Dear guest, There are no enough words to describe how happy we feel by reading you had such a great time during your time with us. Your detailed feedback and positive review will encourage everyone here in our family to keep up the good work and always guarantee the quality of our services. We feel proud to read that besides the facilities, you enjoyed every inch of this beautiful paradise. We look forward to having you over again in the near future. Best Regards Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 15, 2019 by Jorge Ducoing

Dear Guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
This hotel is more than I expected. When they say its all inclusive they do mean it. All the parks, all food and drinks, all included. The staff is friendly everywhere you turn. Cannot wait to go back!

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 4, 2019 by Jorge Ducoing

Dear Guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
it was all very classy up scale nice hotel rooms people very nice

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 4, 2019 by Jorge Ducoing

Dear Guest, We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have! Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
What a beautiful resort! We loved the private lagoons and the Xpiral Cathedral was a sight to behold. It felt like there were hidden gems everywhere. We enjoyed the boat ride to Xcaret Park. Great attention to detail throughout the resort. We would highly recommend this resort. It really is "all inclusive" considering that all of your transportation is included, whether to/from the airport or to/from the parks as well as meals at the resort/parks. Staff were very friendly and eager to please.

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 2, 2019 by Jorge Ducoing

Dear Guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
What an all inclusive should be! Absouletly one of the best all around experiences i have ever had on vacation!

Posted by , from Los Angeles on May 24, 2019

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Comment from Hotel Management

May 25, 2019 by Jorge Ducoing

Dear Cj, We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have! Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5

Posted by on Feb 19, 2019

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Comment from Hotel Management

Apr 3, 2019 by Jorge Ducoing

Dear Guest, At Hotel Xcaret Mexico, we are absolutely grateful for the time you spent in sharing your kind feedback with us. All of our team feels grateful and motivated to read your words. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers
  • Gratuities

  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included

Property Features

Some rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Valet parking is free. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Free airport shuttle and theme park shuttle
  • Parking: Free valet parking

Room Amenities

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with iPads and free minibar items. Rooms open to balconies or patios. These individually decorated accommodations have separate living rooms. Beds feature Egyptian cotton sheets. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Living room
  • Stocked minibar (free)
  • iPad
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique decor

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to noon.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Water skiing nearby
  • Rowing or canoeing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

You should know

  • Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Free Park Access Offer

Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.