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4.8 out of 5

"Everything was just perfect. Highly recommended everyone was extremely professional and nice. Very clean and safe. " More

By a verified traveler on Wed 16 Sep 2020

Hotel Description

5-star beachfront property near Playacar Golf Club

On the beach

You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).

All-inclusive

A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.

Free Internet, comfy beds

The 900 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include pillowtop beds, living rooms, and 24-hour room service.

Suite Ocean Front Family

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Garden

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite River Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 32 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (19) Couples (3) Family (9)
2 out of 5

Posted by on Oct 26, 2020

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5 out of 5
Everything was just perfect. Highly recommended everyone was extremely professional and nice. Very clean and safe.

Posted by , from Boca ratón, fl on Sep 16, 2020

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Comment from Hotel Management

Sep 16, 2020 by Jorge Ducoing

Dear Dalba; We are really happy to read your kind comments, our staff is working with all the heart and knowing that this effort is well received is the best that we can read! We hope to host you once again very soon. Kind regards. Managing Director.

5 out of 5
Amazing Hotel. Spent 4 nights here for a last minute anniversary trip. It was not enough time! We were so tired trying to cram as much fun as we could in. This resort is so large- we probably did not see more than half of it. The parks are a blast- the food at every restaurant was out of this world. The staff was so nice to us and always went out of their way to accommodate us. The bus transportation was top notch. With Covid- we still felt very safe the whole time! The only issue is they will try and get you to go to a sales pitch for a vacation club. Met a few members on my trip that told me about it too. I had no interest- but just we warned they will hit you up when you are being walked to your room. Besides that- one of the best trips in a long time! Go so Xontes for sure. It was the highlight.

Posted by , from Anaheim Ca on Aug 23, 2020

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Comment from Hotel Management

Sep 20, 2020 by Jorge Ducoing

Dear Richard; Thank you very much for such a nice review, we are so excited with it, we know that we are in a new stage and it everything is different, but knowing that our guests still enjoying, confirm that we are on the right direction. We hope we can be your destination once again. Managing Director Hotel Xcaret México

5 out of 5
Absolutely amazing. Best trip ever! No other resort can compare to this place.

Posted by on Jul 9, 2020

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Comment from Hotel Management

Jul 10, 2020 by Jorge Ducoing

Dear Guest, Thank you for choosing Hotel Xcaret México for your holidays, we are so glad to read you had an amazing time and we hope to see you again very soon! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

2 out of 5
The property is very pretty. The food and drinks are exceptional. However, there were a few things that were disappointing and left a bitter taste in our mouths. The first, we booked an adult only room with the private pool and the access the roof pool. Both were full with kids creaming and splashing around. So no privacy for extra cost. The other thing, is the presentation. It was the worst experience ever. It was a 4 hours tour around the property, which we have already seen, and a sales person tried to convince us to buy a membership for 40K, which include 1 free vacations in year during 15 years. After we said no, they made us feel that we are not welcome here anymore. We will definitely try different places next time.

Posted by , from Houston on Jun 19, 2020

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Comment from Hotel Management

Jun 28, 2020 by Jorge Ducoing

Dear Kristina, Thank you for choosing Hotel Xcaret México for your holidays, we appreciate your kind feedback and it will be very upbuilding for us to evaluate how can we improve our services. We tried to do our best despite all of the situations have been emerging during this pandemic but we can tell we felt short to your in your perception and we will be happy to overcome this and make it up to you if you grant us the privilege to come back in the future. Thank you for your kind words Kindest regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Jorge Ducoing

Apreciable Huésped, Fue un verdadero placee recibirlos aqui en su casa, esperamos que su estadia haya sido relajante y podamos verlos nuevamente muy pronto. Saludos cordiales, Jorge Ducoing Dirección General Hotel Xcaret México

5 out of 5

Posted by on Dec 25, 2019

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Comment from Hotel Management

Dec 25, 2019 by Jorge Ducoing

Dear Guest, We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff. With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México. Sincerely, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Beautiful clean place with very friendly staff. Transportation to and from airport was great. Transportation to the parks was easy and great. Food was great. I felt safe in this large resort.

Posted by , from Alabama on Dec 21, 2019

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Comment from Hotel Management

Dec 22, 2019 by Jorge Ducoing

Dear Alicia, Thank you for taking from your time to share your feedback, we are thrilled by reading you felt safe and among family during your holidays, we look forward to your next visit! Best Regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Loved Xcaret's attention to detail, their heavy customer centric mindset, and the entire experience starting when we got picked up at the airport.

Posted by , from Seattle on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by Jorge Ducoing

Dear Galilea, Thank you for taking the time to share your kind feedback about your time at Hotel Xcaret México. We are thrilled by reading you had such a great time and look forward to your next visit in order to keep pampering you as you truly deserve! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
I really like the roof top pool on the FUEGO tower..

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 27, 2019 by Jorge Ducoing

Dear Guest, Thank you for taking the time to share your kind and positive feedback about your recent stay at Hotel Xcaret México. We are glad to read you enjoyed the entire facilities including the rooftop pool. Looking forward to your next visit! Kind regards, Jorge Ducoing Managing Director Hotel Xcaret México

About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers
  • Gratuities

  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included

Property Features

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle and theme park shuttle
  • Parking: Free self parking

Room Amenities

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to noon.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

You should know

  • Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.